Diabolocom Reviews & Product Details

The project team, namely Axel, is responsive, knowledgeable, and genuinely committed to helping us understand our solution and improve it. Review collected by and hosted on G2.com.

The support team has lacked proactivity and transparency when issues arise. Although incidents are infrequent, they are often classified as P1 and directly affect our business. Since onboarding in 2023, the time difference, limited proactive communication, and insufficient follow-up have created ongoing challenges. We have raised these concerns repeatedly, and improving support remains an active topic with our account manager.

Another concern is that the admin platform remains difficult to navigate and has a steep learning curve. Although we occasionally receive communications about new features, our settings and scenarios, implemented in 2023–2024, have not evolved alongside updates to the administrative interface. This disconnect makes it difficult to understand how new capabilities apply to our current setup, keep pace with changes, and benefit from recently developed features. The knowledge base also provides limited practical guidance, leaving us dependent on project resources to make improvements that we should technically be able to manage independently if the platform were more user-friendly. Review collected by and hosted on G2.com.

Diabolocom is highly customizable, which lets us adapt it to our complex multi-country telephony setup and tailor workflows to our teams' needs. The support team is also responsive and helpful, quick to answer questions and to help us solve issues. On top of that, the product keeps improving, with regular feature updates that add real value over time. Review collected by and hosted on G2.com.

The UX is not the easiest to manage. The interface can feel unintuitive, and because the platform is so customizable, configuring it takes time and a real learning curve, especially for new team members. A more streamlined, user-friendly admin experience would make day-to-day management much smoother. Review collected by and hosted on G2.com.

Everything is clear: the ease of use, the ergonomics, everything is really well thought out. We also have great autonomy, with a lot of reports available. And the team is top-notch to support us daily. Review collected by and hosted on G2.com.

Honestly, it's been in place for 4 years and it's perfect. The only point to improve, in my opinion, concerns the reports: when we ask, for example, to extract incoming calls, it would be really useful to have a detailed report month by month, and not just a cumulative one. Review collected by and hosted on G2.com.

Simple interface, standard integrations included, and good support and relationship Review collected by and hosted on G2.com.

The UX/UI could be improved. Some functionalities are missing, such as filters. There is a lack of AI for admins. An AI knowledge base could be leveraged directly within the interface to help admins with setup or debugging. Review collected by and hosted on G2.com.

The monitoring with the teams is continuous and the responsiveness is remarkable. Alim Top is always available to answer our questions and support us. His help is particularly valuable and greatly contributes to the advancement of our topics. Review collected by and hosted on G2.com.

The documentation sometimes lacks clarity, especially regarding the reason codes, some of whose definitions can be confusing. Fortunately, Alim TOP provided us with valuable clarifications on these points, thus facilitating our understanding. Review collected by and hosted on G2.com.

What I appreciate most about Diabolocom is the quality of customer support, especially from Alim, our OVH account manager. He is extremely responsive, always available to help, and consistently goes the extra mile to find solutions or workarounds that meet our specific needs. His commitment and proactive approach make a real difference in our experience with Diabolocom. Review collected by and hosted on G2.com.

Some of our specific use cases require custom developments, which can sometimes lead to long waiting times before we can implement the solutions we need. More flexibility and faster delivery for these custom requirements would greatly improve our experience. Review collected by and hosted on G2.com.

I particularly appreciate the Diabolocom supervision console, which is very well designed. The very simple access to each user's banner is also an asset. The entire configuration part is great. The creation, modification, and addition of skills are very intuitive, and the scenarios are relatively easy to access, which helps us a lot daily in our call center. This allows us to act and react very quickly, efficiently, and independently. Review collected by and hosted on G2.com.

The last version changed the admin screen, and the banner that used to be horizontal moved to vertical, with all the configuration items, which resulted in very poor readability where not all the titles are visible. This is completely unfortunate for us as admin users, and it needs to be fixed. Additionally, the display of the supervision console is not correct and needs improvement. Review collected by and hosted on G2.com.

What I like about Diabolocom is that it is a feature-rich telephony solution with great potential. It covers a wide range of our operational needs Review collected by and hosted on G2.com.

Our main issue is platform stability, particularly after updates where new bugs often appear. New features are sometimes launched prematurely, requiring troubleshooting rather than bringing immediate value. Recent UI adjustments have also required an adjustment period that wasn't particularly smooth. Review collected by and hosted on G2.com.

The main positive points are the availability of statistical reports, access to call histories, and the quality of support. Review collected by and hosted on G2.com.

The main points for improvement concern the complexity and lack of intuitiveness in maintenance. Creating skills, incoming activities, scenarios, groups, and voice services requires many steps, and it's easy to forget one, which can quickly block the process. Review collected by and hosted on G2.com.

Reliability

Very little downtime, quick fixes when a probleme, does occur.

Performance of the dialer system, its core functions are good.

Once you learn how to use the solution, you can make pretty powerful scenarios and workflows Review collected by and hosted on G2.com.

There is a price to pay to understand the specific workings, many different objects are required to have something as simple as an inbound call line (activities, queues, skills, scenario, rounting block)

UX has improved, but some actions are still quite time consuming if you don't have a developer with you able to run a script through the different APIs

Price is not that low Review collected by and hosted on G2.com.