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DeskAlerts Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the quick and effective notifications for alerts and updates, enhancing communication across the business. (9 mentions)
Users value the quick and easy alerts management in DeskAlerts, enhancing communication for tasks and updates. (7 mentions)
Users appreciate the easy-to-use interface of DeskAlerts, making alert communication quick and efficient. (7 mentions)
Users value the communication efficiency of DeskAlerts, enabling quick and effective alerting for tasks and updates. (4 mentions)
Users value the automation of alerts in DeskAlerts, enhancing communication and efficiency across the organization. (3 mentions)
Users find DeskAlerts expensive and unsuitable for smaller organizations, feeling the pricing exceeds its value. (4 mentions)
Users feel the limited functionality of DeskAlerts hampers its broader adoption and integration, affecting usability. (3 mentions)
Users note the poor interface design of DeskAlerts, finding it outdated and not user-friendly for diverse customers. (3 mentions)
Users find integration challenging with DeskAlerts, affecting compatibility with older systems and overall user experience. (2 mentions)
Users find the outdated design of DeskAlerts to be a significant drawback alongside its high cost. (2 mentions)

5 Pros or Advantages of DeskAlerts

5 Cons or Disadvantages of DeskAlerts

DeskAlerts Reviews (26)

Reviews

DeskAlerts Reviews (26)

4.2
26 reviews
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Khushi K.
KK
Khushi K.
Software Engineer
Mid-Market (51-1000 emp.)
"Reliable alerting tool with continuous feature upgrades"
5/5
What do you like best about DeskAlerts?

constantly updated with new and useful features, easy to use interface, integrates well with other systems, such as data historian. Review collected by and hosted on G2.com.

What do you dislike about DeskAlerts?

Occasionally, new releases introduce hugs Review collected by and hosted on G2.com.

Gaurav M.
GM
Gaurav M.
SDE 2
Mid-Market (51-1000 emp.)
"Reliable and fast internal communication tool for large organizations."
5/5
What do you like best about DeskAlerts?

user friendly interface and multichannel support. Review collected by and hosted on G2.com.

What do you dislike about DeskAlerts?

The pricing and feature set may feel excessive for smaller organizations. Review collected by and hosted on G2.com.

MM
Michael M.
IT Engineer
Mid-Market (51-1000 emp.)
"Excellent desktop alerting software."
4.5/5
What do you like best about DeskAlerts?

DeskAlerts allows our company to notify users with a desktop "toaster pop" message for outages, upgrade notices, and other important events. This software is used daily for our Network Operations team and keeps our customer service reps up to date on outages to support our customers. The software is straightforward to implement and integrates with Active Directory with ease. All of our implementations have come with the assistance of DeskAlerts support, who although are not in a local time zone, make a concerted effort to deliver a reliable service experience. Review collected by and hosted on G2.com.

What do you dislike about DeskAlerts?

Correcting issues with the software often requires installing a corrected version over the current version. Review collected by and hosted on G2.com.

DC
Dave C.
Enterprise (> 1000 emp.)
"Great product and bringing out new features constantly"
4/5
What do you like best about DeskAlerts?

They are constantly introducing new features. Easy to use, and allows integration with other systems (like our data historian) to provide automatic alerting Review collected by and hosted on G2.com.

What do you dislike about DeskAlerts?

Really the only thing is that sometimes the new releases have bugs which require patches. But they respond quickly when this happens. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"My Review for DeskAlerts"
4.5/5
What do you like best about DeskAlerts?

The ability to quickly send and receive desktop alerts from the team Review collected by and hosted on G2.com.

What do you dislike about DeskAlerts?

The interface sometimes lags and it sometimes closes automatically Review collected by and hosted on G2.com.

MR
Martin R.
Enterprise (> 1000 emp.)
"Product Esay to configure and use"
4/5
What do you like best about DeskAlerts?

Easy to use and implement

Flexibilty of the messsages templates, easy to réorganise them.

Very good customer support Review collected by and hosted on G2.com.

What do you dislike about DeskAlerts?

Would like to have more informations in the dashboard for the messages sent statistics. Also some CLI commandes for the cleint would be great. Review collected by and hosted on G2.com.

Patrick M.
PM
Patrick M.
Administrateur endpoint
Mid-Market (51-1000 emp.)
"Great product, nice quick support, easy onboarding"
5/5
What do you like best about DeskAlerts?

Very quick and easy way to send all type of alerts to everybody in the business, and more effective than emails. Review collected by and hosted on G2.com.

What do you dislike about DeskAlerts?

The client software is not multilanguage Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"Decent product. Works well."
4/5
What do you like best about DeskAlerts?

It's really useful being able to alert all of our store colleagues of an issue when it happens. This means that it reduces the number of calls into our service desk. Review collected by and hosted on G2.com.

What do you dislike about DeskAlerts?

I find the templates a bit dated design-wise. I would be nice to have more modern templates or easier ways to customise the pop ups. Review collected by and hosted on G2.com.

Kalpesh S.
KS
Kalpesh S.
ServiceNow Consultant
Enterprise (> 1000 emp.)
"Easy and reliable notification app"
5/5
What do you like best about DeskAlerts?

i love deskalerts as it helps my colleagues to notify me related to the task and meeting attendings , it also helps our product owners to push any deadlines and changes if there are any Review collected by and hosted on G2.com.

What do you dislike about DeskAlerts?

I love deskalers but there are some issues with it that are minor but still persist such as compatibility of devices as there are some older legacy systems in our organizations i would like to ask the developers of deskalerts to consider these Review collected by and hosted on G2.com.

Leandro A.
LA
Leandro A.
Small-Business (50 or fewer emp.)
"User friendly notification Software"
5/5
What do you like best about DeskAlerts?

-Easy onboarding for customers

-Very reliable

-User friendly interface

-Localized sales, implementation and customer support Review collected by and hosted on G2.com.

What do you dislike about DeskAlerts?

-Nothing really it´s a great product to work with Review collected by and hosted on G2.com.