DERDACK Enterprise Alert Reviews & Product Details

EA allows users to set the way they want to be notified; no more update requests. Also allows centralized OnCall calendar for every OnCall resources and its publication to every interested managers.

Furthermore, we set it in a "service" manner, where we only need to insert the right TAGS in the alert payload (scom or email) to leverage the "service-Policies" to taerget the right user. Review collected by and hosted on G2.com.

Multi-team calendar management feature would require some love ;) as it is cumbersome to update it manually! Review collected by and hosted on G2.com.

Our system is also running and we have no issues of failures. Our clients recieving on time alerts

Outstanding support! Review collected by and hosted on G2.com.

None. What we found in Enterprise Alert. Review collected by and hosted on G2.com.

As the Title suggested :

1. the Scripting Host Engine.

In Combination with the numerous Alert Policy Options almost every case (incoming source Event, Data Enrichment, Outgoing Alert Message) can be handled by Derdack without requesting an Expansion of the base Product.

This gives us a lot of Options for now in and in Future.

2. Notification Channels:

Apart from the great App, we can still use classic SMS and even Voice over IP with TTS Engine in our native Language. Derdack development even expanded the acknowledge Options/Menu with the Voice Channel on our Request.

3. Stability & fast Operation.

Derdack can handle a lot of incoming Events & triggered Policies/scripts. Derdack Software is tested a lot before Release causing very few Bugs in the base Product.

4. Support and Contact with Derdack.

Short Communication and handling of Problems/New Features. Developers are "Open" for Improvements. Review collected by and hosted on G2.com.

1. Reporting & trace log Options from the Derdack's Server website.

Only on some pages Search Filters are available. When available Filter Options are limited (for ex. no search after certain Text in an incoming event).

For our Alarm Alerts itself, we can use the linked SQL server where Derdack stores it's data. From their End Users can build their own Reports (with some browsing in the SQL Tables :-) )

Also a Audit Trace Report would be nice : see which user changed what Setting or Option. (ex. alarming ON/OFF in App).

2. Use of Tags and Custom Text Fields could be better for filtering/searching/grouping. I already made a couple of improvement Requests at their Yammer support Site.

For example adding tags (for ex. Team Name Description or Tags) to the Tiles (on Website and on App).

3. No Option to customize App / Website. Like missing custom Texts (ex. Team Description Field).

4. Maybe more Role Detail Options in User Roles. Some Role Rights are not detailed causing OR ALL Rights OR Nothing (not used). Review collected by and hosted on G2.com.

Many things: I love the detailed logging, the ease of installation, the ease of upgrades, and the responsiveness of the support team, to name a few. Review collected by and hosted on G2.com.

I don't actually have any complaints at the moment. All of our feature requests have been implemented. Review collected by and hosted on G2.com.

The product runs 24x7 with no issues.

Any queries i have are answered and dealt with in a quick professional manner. Review collected by and hosted on G2.com.

From using the product, i don't have any issues, as its perfect for our environment and integration. Review collected by and hosted on G2.com.

Derdack Enterprise Alert is a fast and flexible notification system.

The alarms are sent directly and automatically to the responsible persons or groups of people.

In the event of disruptions from all IT areas, the messages can be quickly and without detours reaching specialists in troubleshooting. The system handles the shipping, escalation and tracking of messages.

Derdack Enterprise Alert supports all common media such as e-mail, text messaging, voice, pager and push notifications.

Through parallel connections, several same notification channels, the failure and notification security is increased.

Should the system itself have a malfunction or need new functionalities, the company supports Derdack quickly and easily. Review collected by and hosted on G2.com.

Nothing, everything is good.

All suggestions for improvement are recorded, checked and implemented. Review collected by and hosted on G2.com.

The software give the possibility to alert on really many different channels and also to receive the events on different ways. So it's possible to configure a connection between different tools and Derdack.

Also the software works really fast and directly process the incoming events. Review collected by and hosted on G2.com.

There are currently just two things, that I dislike. First one, is that when you redirect an call with the on-call feature, you can't see, which person called you. But I requested the feature and they are going to implement a solution for that. The second thing is, that there is no real "Update Portal" for downloading patches and hotfixes. They deliver it via yammer. Review collected by and hosted on G2.com.

I really like the flexibility of the tool and the possibility to connect different IT systems (e.g. monitoring tools). That helps us to implement a kind of alerting standard over different teams and units.

As well multiple notifications channels and user based profiles arrive very well with my customers.

Also great and one of the highlights is the availability of a mobile app.

Not software related but especially to emphasize: Cooperation with Derdack support and development teams. Review collected by and hosted on G2.com.

Handling of permissions are difficult in a enterprise environment. I some cases only user based security available and no groups/teams can be used.

The configuration of on call duty calendars can be improved with some feature like copy paste weeks/months. Review collected by and hosted on G2.com.

Derdack EA is a comprehensive solution for an interdisciplinary IT operation. Different know-how teams can be easily organized. The integration with different IT management systems is unique. In addition, the simple mobile solution facilitates the daily support business, a few clicks allow the support process to run smoothly. And not to forget: The vendor support is superb, including a very customer friendly reaction to enhancement requests. Review collected by and hosted on G2.com.

No complaints, so far. But you have to familiarize yourself with the licensing model. Review collected by and hosted on G2.com.

We appreciate the quick and easy installation, the reliability, and flexibility.

We are very satisfied with the integration to BMC TrueSight Review collected by and hosted on G2.com.

We found nothing serious in the meantime.... Review collected by and hosted on G2.com.