DERDACK Enterprise Alert Reviews & Product Details

The great thing with Enterprise Alert is that while on call you can sleep easier knowing if there is a priority incident it will actually wake you up. Prior to implementation I always felt on edge wondering if I would sleep through an alert. The support is amazing and have taken feedback to implement features I have requested. Review collected by and hosted on G2.com.

The biggest thing is the confusion on the name. The product is Enterprise Alert but some places such as the mobile app it is referred to as Derdack. Review collected by and hosted on G2.com.

Very flexible and robust solution for alerting. A lot of notifications channels. Quick response to support requests. Review collected by and hosted on G2.com.

Specific information is challenging to find within the logs. Review collected by and hosted on G2.com.

- Very reliable and robust

- Many interfaces for monitoring systems

- Many setting options

- Great support Review collected by and hosted on G2.com.

So far, we have not found anything serious. Review collected by and hosted on G2.com.

The software is intuitive to use, you do not have to read a 100-page manual to get started. Review collected by and hosted on G2.com.

Mobile App setup is not that straightforward. Review collected by and hosted on G2.com.

The flexibility of the system and the Smartphone App Review collected by and hosted on G2.com.

Sometimes a little complicated to install by first time Review collected by and hosted on G2.com.

It is very easy to connect different sources (IT, technical, fire,...) using different interfaces. For almost all systems we found a way to connect them to Enterprise Alert. I also like the application toolkit we gives us a lot of power to analyze, enriche,..incoming messages before processing it. The application tookit also helps us in some cases to work around some of the limitations Enterprise Alert has for some customer scenario's. Review collected by and hosted on G2.com.

Some of our customers would like to have some more reporting possibilities directly from the webinterface. They also would like to have the possibility to adapt the layout of some screens in the webinterface manually. Review collected by and hosted on G2.com.

1. 24/7 Technical Support and online information accessibility.

2. IT and real time alerting management for emergency incidence. (IT Operations)

3. Ability to reach out to teams via created multiple notification channels and ability to fix raised issue promptly. (Emergency Communication)

4. Ability to integrate with NNMI and other event sources. Review collected by and hosted on G2.com.

1. Inability to export logs to CSV file within Derdack.

2. Inability to perform any real time network device monitoring. Review collected by and hosted on G2.com.

• Very reliable and robust system – have been using it for more than 15 years • A large number of different interfaces for integrating with all kinds of monitoring systems (SCOM, WhatsUp, CheckMH, Nagio.....) and even production tools and machines (Enamiling line, PLCs Process Control software, MES...) / Events from these sources are then forwarded to the responsible people on-call so, they are informed and can act accordingly. If not available there are escalation processes that allow to define backups, making sure nothing gets lost • The vendor listens to Feature Requests and prioritizes and delivers the same in direct cooperation with the customer, which is very unique Review collected by and hosted on G2.com.

In all the time we have been using the system we haven’t come across anything we dislike. To the contrary – we keep expanding use cases to have more departments benefit from the solution. Review collected by and hosted on G2.com.

Each line of business within our org that uses Enterprise Alert have employed the feature set in different ways -- and those business users continue to challenge us in new ways we can utilize the application in our org.

Effective handling of dispatching, escalating, and tracking responses on alert notifications allows better coordination of critical incidents inside and outside of IT. With recent modifications in our environment we are able to utilize additional features provided by Enterprise Alert not previously available, particularly in collaboration.

We truly appreciate the support we receive from the vendor. The team at Derdack has always been very responsive, and handles each of our issues with a sense of urgency. The support team has been able to assist us with challenges that help us meet solutions with our business users. Review collected by and hosted on G2.com.

Not dislikes per se, but areas of the application that could be improved: Policy design - especially on complex policies that need to be edited; search capability in more screens; the ability to add groups as owners would simplify callout management. Review collected by and hosted on G2.com.

easy handling

reliability

many setting options Review collected by and hosted on G2.com.

The app doesn't always update. Only after a new registration. Review collected by and hosted on G2.com.