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Compare DERDACK Enterprise Alert and Opsgenie 
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At a Glance
Market Segments
Enterprise (62.2% of reviews)
Mid-Market (52.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
DERDACK Enterprise Alert
Star Rating
(49)4.8 out of 5
Market Segments
Enterprise (62.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about DERDACK Enterprise AlertOpsgenie
Star Rating
(48)4.3 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about OpsgenieSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Opsgenie excels in its "Incident Alerts" feature, scoring 9.6, which allows for timely notifications and effective incident management. In contrast, DERDACK Enterprise Alert also performs well but has a slightly lower score in this area, indicating that while it is effective, it may not be as responsive as Opsgenie.
- Reviewers mention that DERDACK Enterprise Alert shines in "Quality of Support," with a score of 9.6, which is significantly higher than Opsgenie's 8.7. This suggests that users may find more reliable assistance and guidance when using DERDACK, making it a better choice for organizations that prioritize support.
- G2 users highlight the "Timely Alerts" feature of DERDACK Enterprise Alert, which received a perfect score of 10.0, indicating that users feel they receive alerts without delay. Opsgenie, while still strong at 9.2, may not match the immediacy that DERDACK offers, which could be crucial for time-sensitive operations.
- Users on G2 report that Opsgenie's "Ease of Use" is rated at 8.3, which is lower than DERDACK's 9.1. This suggests that DERDACK may provide a more intuitive user experience, making it easier for teams to adopt and utilize the software effectively.
- Reviewers mention that Opsgenie's "Generative AI" capabilities, particularly in "AI Text Generation" and "AI Text Summarization," scored lower at 7.3 and 7.0 respectively. In contrast, DERDACK Enterprise Alert does not have these features highlighted, indicating that Opsgenie may be more innovative in this area, albeit with room for improvement.
- Users say that both products have strong "Incident Logs," with Opsgenie scoring 9.3, which helps in tracking and analyzing incidents effectively. However, DERDACK's overall higher ratings in management tools suggest it may offer a more comprehensive approach to incident management, appealing to larger enterprises.
Pricing
Entry-Level Pricing
DERDACK Enterprise Alert
No pricing availableOpsgenie
No pricing availableFree Trial
DERDACK Enterprise Alert
Free Trial is available
Opsgenie
Free Trial is available
Ratings
Meets Requirements
9.3
38
9.0
37
Ease of Use
9.1
38
8.4
37
Ease of Setup
8.8
32
8.2
21
Ease of Admin
9.0
33
8.6
22
Quality of Support
9.6
38
8.7
29
Has the product been a good partner in doing business?
9.8
34
8.5
21
Product Direction (% positive)
10.0
34
9.3
35
Features by Category
Monitoring
Not enough data
9.2
28
|
Verified
10.0
5
|
Verified
9.2
29
|
Verified
Not enough data
8.8
29
|
Verified
Not enough data
Not enough data
Management Tools
Not enough data
8.8
27
|
Verified
Not enough data
8.6
28
|
Verified
Not enough data
8.4
24
|
Verified
Generative AI
Not enough data
7.3
5
Not enough data
7.0
5
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
8.7
14
Not enough data
8.8
10
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
Records
9.3
15
Not enough data
8.6
15
Not enough data
8.5
11
Not enough data
Management
9.6
17
Not enough data
8.9
12
Not enough data
9.2
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DERDACK Enterprise Alert and Opsgenie are categorized as Incident Management and IT Alerting
Unique Categories
DERDACK Enterprise Alert is categorized as Incident Response
Opsgenie has no unique categories
Reviews
Reviewers' Company Size
DERDACK Enterprise Alert
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Opsgenie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.2%
Oil & Energy
8.9%
Transportation/Trucking/Railroad
6.7%
Government Administration
6.7%
Automotive
6.7%
Other
48.9%
Computer Software
25.0%
Information Technology and Services
18.8%
Telecommunications
10.4%
Retail
8.3%
Marketing and Advertising
6.3%
Other
31.3%
Alternatives
Discussions
What is the delivery model of Enterprise Alert® (on-premise, SaaS or hosted service)?
1 Comment
Official Response from DERDACK Enterprise Alert
Enterprise Alert is available as on-premise/private cloud software. It is also available on the Microsoft Azure Marketplace. This way it holds the best value...Read more
How do you integrate with 3rd party products, e.g. IT monitoring?
1 Comment
Official Response from DERDACK Enterprise Alert
Unlike many basic notification products which for instant use a POP3 mailbox to process critical events, Enterprise Alert integrates with 3rd party...Read more
Does the product support high-availability scenarios?
1 Comment
Official Response from DERDACK Enterprise Alert
Yes, Enterprise Alert supports a high-availability deployments and provides a variety of related features like clustering & failover, geo-redundancy,...Read more
What is Opsgenie?
1 Comment
Official Response from Opsgenie
Opsgenie is a modern incident management platform for operating always-on services that enables dev and ops teams to stay aware and in control of alerts and...Read more
Does Opsgenie with other Atlassian products? Which ones?
1 Comment
Official Response from Opsgenie
Opsgenie has deep integrations with Jira, Jira Ops, Jira Service Desk, and Statuspage. We also offer email integrations with Bitbucket and Bamboo. We offer...Read more
Can I use Opsgenie with on-prem?
1 Comment
Official Response from Opsgenie
Yes! Opsgenie is a great modern incident management solution for on-prem, cloud, and hybrid environments. Here’s a great blog post...Read more
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