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Compare DERDACK Enterprise Alert and PagerDuty 
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At a Glance
Market Segments
Enterprise (62.2% of reviews)
Mid-Market (43.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 5 Users Per Month
DERDACK Enterprise Alert
Star Rating
(49)4.8 out of 5
Market Segments
Enterprise (62.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about DERDACK Enterprise AlertPagerDuty
Star Rating
(912)4.5 out of 5
Market Segments
Mid-Market (43.2% of reviews)
Entry-Level Pricing
Free Trial 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PagerDuty excels in "Workload Processing" with a score of 9.8, indicating its strong capability to handle high volumes of alerts efficiently, while DERDACK Enterprise Alert, although robust, does not provide a specific score for this feature.
- Reviewers mention that DERDACK Enterprise Alert shines in "Quality of Support" with a score of 9.6, significantly higher than PagerDuty's 8.9, suggesting that users find DERDACK's customer service more responsive and helpful.
- G2 users highlight that PagerDuty's "Timely Alerts" feature scores 9.5, which is slightly lower than DERDACK's perfect score of 10.0, indicating that users feel more confident in the immediacy of alerts from DERDACK.
- Users on G2 report that both products have strong "API / Integrations" capabilities, scoring 9.6 each, but reviewers mention that PagerDuty has a wider range of third-party integrations, making it more versatile for diverse IT environments.
- Reviewers say that DERDACK Enterprise Alert's "Automation Support - Runbook Automation" features, particularly in "Routine Task Automation" (7.7), could be improved, while PagerDuty does not provide a specific score for this area, suggesting a potential gap in automation capabilities.
- Users say that both products offer solid "Incident Logs" functionality, with PagerDuty scoring 9.3 and DERDACK slightly lower, but reviewers mention that PagerDuty's logs are more user-friendly and easier to navigate, enhancing the overall user experience.
Pricing
Entry-Level Pricing
DERDACK Enterprise Alert
No pricing availablePagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
Free Trial
DERDACK Enterprise Alert
Free Trial is available
PagerDuty
Free Trial is available
Ratings
Meets Requirements
9.3
38
9.1
785
Ease of Use
9.1
38
8.6
792
Ease of Setup
8.8
32
8.3
418
Ease of Admin
9.0
33
8.5
407
Quality of Support
9.6
38
8.9
596
Has the product been a good partner in doing business?
9.8
34
8.9
345
Product Direction (% positive)
10.0
34
8.4
782
Features by Category
Automation
Not enough data
9.7
49
Not enough data
9.6
49
Not enough data
9.5
47
Administration
Not enough data
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Functionality
Not enough data
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
9.2
148
|
Verified
10.0
5
|
Verified
9.5
164
|
Verified
Not enough data
9.2
156
|
Verified
Not enough data
7.6
14
Management Tools
Not enough data
9.2
152
|
Verified
Not enough data
9.1
181
Not enough data
9.0
170
|
Verified
Generative AI
Not enough data
8.1
41
Not enough data
8.1
41
Agentic AI - Incident Management
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
8.3
8
Not enough data
8.1
8
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
8.1
8
Functionality
Not enough data
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Issue Resolution
Not enough data
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Management
Not enough data
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
9.6
41
Not enough data
9.6
41
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.5
27
Agentic AI - IT Alerting
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Automation Support - Runbook Automation
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
7.6
7
Not enough data
8.3
6
Error Management - Runbook Automation
Not enough data
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Customization - Runbook Automation
Not enough data
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Compliance and Reporting - Runbook Automation
Not enough data
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Performance - Runbook Automation
Not enough data
8.3
7
Not enough data
8.6
6
Not enough data
8.3
6
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
8.7
14
Not enough data
8.8
10
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
Records
9.3
15
Not enough data
8.6
15
Not enough data
8.5
11
Not enough data
Management
9.6
17
Not enough data
8.9
12
Not enough data
9.2
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DERDACK Enterprise Alert and PagerDuty are categorized as Incident Management and IT Alerting
Unique Categories
DERDACK Enterprise Alert is categorized as Incident Response
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, Workload Automation, and Runbook Automation
Reviews
Reviewers' Company Size
DERDACK Enterprise Alert
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.2%
Oil & Energy
8.9%
Transportation/Trucking/Railroad
6.7%
Government Administration
6.7%
Automotive
6.7%
Other
48.9%
Information Technology and Services
22.7%
Computer Software
21.5%
Financial Services
5.6%
Internet
5.4%
Retail
3.7%
Other
41.0%
Alternatives
Discussions
What is the delivery model of Enterprise Alert® (on-premise, SaaS or hosted service)?
1 Comment
Official Response from DERDACK Enterprise Alert
Enterprise Alert is available as on-premise/private cloud software. It is also available on the Microsoft Azure Marketplace. This way it holds the best value...Read more
How do you integrate with 3rd party products, e.g. IT monitoring?
1 Comment
Official Response from DERDACK Enterprise Alert
Unlike many basic notification products which for instant use a POP3 mailbox to process critical events, Enterprise Alert integrates with 3rd party...Read more
Does the product support high-availability scenarios?
1 Comment
Official Response from DERDACK Enterprise Alert
Yes, Enterprise Alert supports a high-availability deployments and provides a variety of related features like clustering & failover, geo-redundancy,...Read more
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
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