Compare DERDACK Enterprise Alert and PagerDuty 
At a Glance
Market Segments
Enterprise (62.2% of reviews)
Mid-Market (43.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 5 Users Per Month
DERDACK Enterprise Alert
Star Rating
(49)4.8 out of 5
Market Segments
Enterprise (62.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about DERDACK Enterprise AlertPagerDuty
Star Rating
(924)4.5 out of 5
Market Segments
Mid-Market (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that PagerDuty excels in its on-call scheduling capabilities, with users highlighting its robust scheduling engine that effectively manages complex rotations and last-minute overrides, making it a preferred choice for teams needing reliable incident management.
- Users say DERDACK Enterprise Alert stands out for its strong customer support, with many praising the team's responsiveness and ability to tailor the product to specific needs, which enhances the overall user experience and satisfaction.
- Reviewers mention that PagerDuty's mobile app is a significant advantage, allowing users to receive critical alerts and respond quickly, which is crucial for minimizing downtime during incidents.
- According to verified reviews, DERDACK Enterprise Alert is noted for its flexibility in alerting policies, enabling users to customize alerts to fit their evolving requirements, which is particularly beneficial in dynamic environments.
- G2 reviewers highlight that while PagerDuty has a higher overall satisfaction score, some users find it challenging to configure the system to match their specific workflows, indicating a potential area for improvement in user experience.
- Users report that PagerDuty's integration capabilities with various monitoring tools like AWS and Datadog are a significant plus, helping teams streamline their incident management processes across different platforms.
Pricing
Entry-Level Pricing
DERDACK Enterprise Alert
No pricing availablePagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
Free Trial
DERDACK Enterprise Alert
Free Trial is available
PagerDuty
Free Trial is available
Ratings
Meets Requirements
9.3
38
9.1
795
Ease of Use
9.1
38
8.6
802
Ease of Setup
8.8
32
8.3
428
Ease of Admin
9.0
33
8.5
410
Quality of Support
9.6
38
8.9
605
Has the product been a good partner in doing business?
9.8
34
8.9
347
Product Direction (% positive)
10.0
34
8.4
791
Features by Category
Automation
Not enough data
Feature Not Available
Not enough data
9.6
49
Not enough data
9.5
47
Administration
Not enough data
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Functionality
Not enough data
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
9.2
151
10.0
5
|
Verified
9.5
172
|
Verified
Not enough data
9.2
159
|
Verified
Not enough data
7.9
16
Management Tools
Not enough data
9.2
158
|
Verified
Not enough data
9.1
184
Not enough data
9.0
173
|
Verified
Generative AI
Not enough data
8.0
42
Not enough data
8.1
42
Agentic AI - Incident Management
Not enough data
7.6
9
Not enough data
7.8
9
Not enough data
8.6
11
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.7
9
Not enough data
8.3
9
Functionality
Not enough data
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Issue Resolution
Not enough data
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Management
Not enough data
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
9.6
41
Not enough data
9.6
41
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.5
28
Agentic AI - IT Alerting
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
8.1
7
Automation Support - Runbook Automation
Not enough data
9.0
8
Not enough data
8.3
7
Not enough data
7.3
8
Not enough data
8.6
7
Error Management - Runbook Automation
Not enough data
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Customization - Runbook Automation
Not enough data
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Compliance and Reporting - Runbook Automation
Not enough data
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Performance - Runbook Automation
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
8.3
6
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
8.7
14
Not enough data
8.8
10
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
Records
9.3
15
Not enough data
8.6
15
Not enough data
8.5
11
Not enough data
Management
9.6
17
Not enough data
8.9
12
Not enough data
9.2
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DERDACK Enterprise Alert and PagerDuty are categorized as Incident Management and IT Alerting
Unique Categories
DERDACK Enterprise Alert is categorized as Incident Response
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, Workload Automation, and Runbook Automation
Reviews
Reviewers' Company Size
DERDACK Enterprise Alert
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.2%
Oil & Energy
8.9%
Automotive
6.7%
Government Administration
6.7%
Transportation/Trucking/Railroad
6.7%
Other
48.9%
Information Technology and Services
22.6%
Computer Software
21.4%
Financial Services
5.8%
Internet
5.3%
Retail
3.7%
Other
41.2%
Alternatives
Discussions
What benefits do you have with Enterprise Alert?
1 Comment
MD
Thanks for your question, Peter. Business benefits are classic - reliable incident response, reduced downtime of critical systems, faster resolution,...Read more
Can Enterprise Alert® run in a virtualized environment?
1 Comment
Official Response from DERDACK Enterprise Alert
Yes, absolutely. Most of our customers run it on virtual machines.Read more
How long does it take to deploy the product?
1 Comment
Official Response from DERDACK Enterprise Alert
Very basic deployments take 2-4 hours net, more sophisticated setups with multiple system and communication integration can take up to a couple of days. Full...Read more
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
