DERDACK Enterprise Alert Reviews & Product Details

DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility and responsiveness of operations teams in manufacturing, utilities, IT services, transport and logistics. Enterprise Alert fully automates targeted alerting processes and provides for a faster, more reliable and effective response to incidents threatening the continuity of services and operations. This is in particular importance for 24/7 operated mission-critical systems and IT. Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, email and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information. Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available. IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack´s Enterprise Notification Software provides perfect toolset for a real-time, anywhere collaboration experience. Handling critical incidents shouldn’t stop with acknowledging an alert. With our mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks. The mobile app mobilizes incident management and makes you independent from your monitoring or service desk console. Enterprise Alert has been specifically designed for large and global enterprises and organizations with the highest demands in reliability, productivity, integrations and security. That is why our product is one of the very few, if not the only one, that fully addresses the needs that come with running business-critical operations such as enterprise IT, manufacturing lines, energy & utility creation and distribution. Feel free to explore our cloud product SIGNL4: https://www.g2.com/products/signl4-derdack

Seller

Derdack

Discussions

DERDACK Enterprise Alert Community

Languages Supported

German, English, Dutch

Solution Type

All-in-One

Overview by

Matthes Derdack (Bootstrapped Entrepreneur | Founder and CEO of Derdack & SIGNL4 | MBA Information Technology)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

SolarWinds Service Desk

4.3/5(788)

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User Insights

Average based on 49 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

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Christine H.

Owner of CMH Customer Service Solutions

Consumer Services

Mid-Market (51-1000 emp.)

1/16/2018

"A definite must to keep your systems running smoothly."

4.5/5

What do you like best about DERDACK Enterprise Alert?

It does continuous monitor of the call systems so our IT can be alerted if anything goes wonky. Review collected by and hosted on G2.com.

What do you dislike about DERDACK Enterprise Alert?

I've seen nothing to dislike. This solves all sorts of problems that most companies don't think they need to address until its too late. Review collected by and hosted on G2.com.

Recommendations to others considering DERDACK Enterprise Alert:

This monitors your system and sends alert notifications by voice, text, push, email and IM. You are literally never out of touch with this. Review collected by and hosted on G2.com.

What problems is DERDACK Enterprise Alert solving and how is that benefiting you?

This gives you a heads up before you systems have crashed and you have a que full of angry customers to deal with on top of a down system. This way, your IT is already on the job doing work before it were to even crash. Review collected by and hosted on G2.com.

Nico D.

Founder

Telecommunications

Enterprise (> 1000 emp.)

1/24/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Enterprise Alerts fits in all verticals"

4.5/5

What do you like best about DERDACK Enterprise Alert?

That we can implement it in different verticals and are not limited to IT. We installed Enterprise Alert in the financial sector, government organizations, hospitality,..and for different kind of applications. Review collected by and hosted on G2.com.

What do you dislike about DERDACK Enterprise Alert?

It's very easy to install and maintain, which makes the number of hours customers are ordering limited. Review collected by and hosted on G2.com.

What problems is DERDACK Enterprise Alert solving and how is that benefiting you?

I centralized the communications of different kind of alerts, technical, fire and IT for several customers in hospitality. For a very big international organization based in Brussels Enterprise Alert is THE call-out solution. They now can inform with one click in a very shourt notice a lot of people and also have immediate feedback if the destination accepted the message. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/29/2018

"Easy to use and alot of options"

4.5/5

What do you like best about DERDACK Enterprise Alert?

- The interface is easier to use than most of the competitors

- Alot of possibilities with the schedules

- There are alot of usefull sources (SCOM, HPOM)

- Mobile app for easy and fast insights in the alerts Review collected by and hosted on G2.com.

What do you dislike about DERDACK Enterprise Alert?

- It looks a bit outdated.

- We tried to get an other voice to work but it's not possible for our language. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

1/16/2018

"Great Notification System"

4/5

What do you like best about DERDACK Enterprise Alert?

I like how the program is organized, efficient, and alerts me and the employees. Review collected by and hosted on G2.com.

What do you dislike about DERDACK Enterprise Alert?

I think it has a lot of features it can be overwhelming. I have not tried all the options yet. Review collected by and hosted on G2.com.

Roland P.

Mid-Market (51-1000 emp.)

1/13/2018

"great notification tool"

5/5

What do you like best about DERDACK Enterprise Alert?

a very good looking and easy to use interface that covers the important features a notification tool needs Review collected by and hosted on G2.com.

What do you dislike about DERDACK Enterprise Alert?

there is always room for improvement on the little things Review collected by and hosted on G2.com.

Recommendations to others considering DERDACK Enterprise Alert:

easy setup, simple to use, nice app Review collected by and hosted on G2.com.

What problems is DERDACK Enterprise Alert solving and how is that benefiting you?

centralized notifications on different channels that makes sure the business critical problems get alerted and fixed much faster and more reliable Review collected by and hosted on G2.com.

Verified User in Biotechnology

Mid-Market (51-1000 emp.)

1/16/2018

"Enterprise alert review"

5/5

What do you like best about DERDACK Enterprise Alert?

I enjoy how easy the application is I can follow the program and don’t feel like it’s to complicated to use or explain to other coworkers how to use it Review collected by and hosted on G2.com.

What do you dislike about DERDACK Enterprise Alert?

I feel like sometimes depending on my connected source the program can run faster or slower just want is all to run smoothly Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

1/15/2018

"Great product"

4/5

What do you like best about DERDACK Enterprise Alert?

I like the how simple of a product this. It’s very user friendly. Review collected by and hosted on G2.com.

What do you dislike about DERDACK Enterprise Alert?

I have not found anything that I dislike as of yet. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

1/16/2018

"The best alert system out there"

4.5/5

What do you like best about DERDACK Enterprise Alert?

Enterprise alert has always managed to come in handy precisely when I need it to. Review collected by and hosted on G2.com.

What do you dislike about DERDACK Enterprise Alert?

Sometimes it is hard to use or takes a long time to load. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

1/16/2018

"Great to use"

5/5

What do you like best about DERDACK Enterprise Alert?

I enjoy the ease and organization it provides. Review collected by and hosted on G2.com.

What do you dislike about DERDACK Enterprise Alert?

Some items can be glitchy but when refreshing it works fine. Review collected by and hosted on G2.com.

Questions about DERDACK Enterprise Alert? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Ask about DERDACK Enterprise Alert

Verified User

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Last activity over 6 years ago

Can Enterprise Alert® run in a virtualized environment?

1 Upvote

Join the conversation

Verified User

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Last activity over 6 years ago

How long does it take to deploy the product?

1 Upvote

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Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Perceived Cost

$$$$$

View More Pricing Information

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DERDACK Enterprise Alert Reviews & Product Details

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Value at a Glance

Time to Implement

Perceived Cost

Top-Rated Alternatives

User Insights

DERDACK Enterprise Alert Reviews (49)

DERDACK Enterprise Alert Reviews (49)

What do users say?

Pros & Cons

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Questions about DERDACK Enterprise Alert? Ask real users or explore answers from the community

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