--- title: Delighted Reviews meta_title: 'Delighted Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 60 reviews by the users' company size, role or industry to find out how Delighted works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 60 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Delighted Reviews **Vendor:** Qualtrics **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 60 ## About Delighted Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn. ## Delighted Reviews ### 1. Amazing support, integrations could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Carly M. | Customer Success Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Delighted?** Easy to use, reporting and dashboard is easy to understand. Love that you can send the survey out in multiple ways. Online help articles are super easy **What do you dislike about Delighted?** the integrations are not the best, but they exist. I wish you could have a link and email generated by person automatically so if the email bounces the same survey/contact would exist with the link Since multiple teams want to use Delighted, the scores land in only one spot in Salesforce to then head into Catalyst. This means when our Support team uses it for CSAT, the NPS Scores get messed up. It feels like CSAT and NPS can't run at the same time unless it's done solely in Delighted. **What problems is Delighted solving and how is that benefiting you?** NPS and CSAT management ### 2. Easy and Versatile Feedback Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Maegan H. | Data & Compliance Manager, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Delighted?** The drag and drop interface makes it very easy to use. We used to use Google Surveys but the interface was horrible which made it take longer for us to design and deploy surveys. Delighted is awesome in that regard because custom surveys are easy to put together, and there are a lot of templates available as well. **What do you dislike about Delighted?** We've had to deal with downtime every now and then which makes us look bad when someone goes to fill it out when the server's down. It usually gets solved pretty quickly but it's still a big problem for us **What problems is Delighted solving and how is that benefiting you?** We used to have a lot of trouble with sending out feedback surveys to hotel guests, but with Delighted, we are now able to create and send surveys pretty quickly thanks to the easy to use dashboard and multi user access. We use it to collect feedback, have incidents reported, collect payments for minor services, manage esigns, and a few more things that we would maybe have had to manage over different tools. It's been very helpful for us in that regard ### 3. Insightful and Easy-to-use Survey website **Rating:** 4.0/5.0 stars **Reviewed by:** Eniko S. | Senior Customer Relationship Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Delighted?** This Survey Tool is visually extremely appealing when reporting. Also, it uses a measurement scale from 0-10, which in my opinion is more fine-tuned than the usual 1-5 star system. It divides customers into Detractors (0-6), Passives (7-8), and Promoters (9-10) which is spot on! . **What do you dislike about Delighted?** With all the options available (filters, reporting, metrics, integration, trends) there is very little to dislike. The only thing I would mention is that we cannot respond to the feedback directly from the tool. This makes it super time-consuming to contact our customers and offer personalized solutions. **Recommendations to others considering Delighted:** Take the time to respond to your customers, they will thank you for it. **What problems is Delighted solving and how is that benefiting you?** It is important that customers feel that their voice is heard. We were able to target various customer groups with this survey tool. The reporting and 0-10 measuring are hands-on. ### 4. Great for the price, but could use some improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Cali S. | Sales & Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2021 **What do you like best about Delighted?** First off, their customer service is fantastic. When setting up our instance, we were in constant communication and Delighted's team was super helpful. The platform is very self intuitive and easy to use. Overall, I'm pretty happy with Delighted but it could use some minor tweaks outlined below. **What do you dislike about Delighted?** We track a lot of custom attributes per each contact surveyed. It is hard to edit these fields after the survey has been completed. Also, it is extremely difficult to provide a custom link per unique contact that then captures all of our custom fields. The custom link has been a major blocker for our team as we like to reach out personally when a customer doesn't fill out the survey and being able to provide them a link instead of directing them to dig through their email again is a deal breaker. I also wish they offered some more intuitive reporting based off the custom fields we track. **What problems is Delighted solving and how is that benefiting you?** We needed to start offering an NPS survey and this indeed did solve that issue. We now are able to track potential client issues prior to them becoming full blown problems. ### 5. A standard tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Delighted?** The amount of options that are available are nice, allowing you to go deeper than a standard single question NPS. **What do you dislike about Delighted?** Support leaves a lot to be desired. We had to reach out multiple times in order to get our **What problems is Delighted solving and how is that benefiting you?** We didn't experience any problems, and the functionality grew as we continued to use the service. ### 6. Delighted has been overall great and user friendly! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Delighted?** You're able to customize multiple questions as well as do reporting and see insights. **What do you dislike about Delighted?** There is not much that I dislike for the most part. **What problems is Delighted solving and how is that benefiting you?** We are able to send multiple different surveys out to our customers at a time, see NPS scores and the agents that were given those scores. ### 7. It gets the job done **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Delighted?** It works perfectly for the NPS survey we send to clients every month! It very quick at returning the results and feedback. I really like the way the feedback is displayed. **What do you dislike about Delighted?** For what I use it for, there isn't anything I dislike. I think there are a few features that I think our marketing team would add/change because they also run certain campaigns out of this platform. **Recommendations to others considering Delighted:** If you send a repetitive survey for feedback, this is a great platform to use. **What problems is Delighted solving and how is that benefiting you?** We are solving the time spend that we used to have to use on sending an NPS survey by hand. ### 8. It's been a game changer for us! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2021 **What do you like best about Delighted?** So easy to set up. Helpful Integrations. **What do you dislike about Delighted?** No referral engine integration. Limited reporting **What problems is Delighted solving and how is that benefiting you?** Identifying pain points. Results help justify investments. ### 9. Simple and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Nivas R. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2017 **What do you like best about Delighted?** Delighted is a very easy to use and simple tool. Clearly shows the results of the survey and helps act on it from within the tool. The support has also been very efficient and helpful. Definitely recommended. **What do you dislike about Delighted?** Nothing much to dislike. Just a couple of feature additions to be done but I bet they will be taken care soon. **What problems is Delighted solving and how is that benefiting you?** We work on Freshsales CRM and we use Delighted and Advocate.ly to obtain reviews on G2 Crowd. Has been really helpful. ### 10. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2018 **What do you like best about Delighted?** It has a super clean interface that everyone from support to engineering can get around and use. The whole team loves pulling quotes as a point of conversation and proof for product developments and service reviews. It also allows you to send NPS surveys at an appropriate cadence - so not every time people complete a finishing task. **What do you dislike about Delighted?** I feel like the tagging and filtering functionality could use some improvement so we can divine insights and trends a little easier, but it's definitely not a deal breaker. At the lowest end of the cost spectrum, I feel its a little bit expensive. $300 a year - it's not going to break the bank, but they have priced it right at the brink. **Recommendations to others considering Delighted:** Lots of products on the market. Delighted does what it needs to, without too much unnecessary stuff so you can focus on what matters. **What problems is Delighted solving and how is that benefiting you?** Spurs internal conversations. It's a pulse on our service and product. What's interesting about NPS is that it lags - so problems that were surfacing last month, are reflected this month. Thats nothing to do with Delighted! But interesting nonetheless. ## Delighted Discussions - [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) - 1 comment, 2 upvotes - [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) - 1 comment - [View Delighted pricing details and edition comparison](https://www.g2.com/products/delighted/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+10%3A12%3A20+-0500&secure%5Bsession_id%5D=fc4a6ee2-6bb4-4aab-b18f-323b78fce512&secure%5Btoken%5D=9cad81466b40803e6f07bd2aa7929ce35ac408801e17e2d58946dbde3e0fa98f&format=llm_user) ## Delighted Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **System Management** - Security - System Monitoring - SSL Security - GPS **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization ## Top Delighted Alternatives - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,553 reviews) - [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) - 4.3/5.0 (64 reviews)