Link copied to clipboard # Delighted vs Medallia Agile Research Comparison - What are their main differences? Share [ Export ](/compare/delighted/medallia-agile-research/export.csv) DelightedMedallia Agile Research[+ Add Product](#) Pricing **Delighted** Free Trial **$0.00** · Free Starter **$17.00** · Surveys Starter **$224.00** · Premium **$449.00** · Premium Plus Show more **Medallia Agile Research** Free Trial **$49** per month · Starter **$99** per month · Pro **$249** per month · Growth **$499** per month · Rainmaker **Custom** · Enterprise / Salesforce Show more **Pricing Insights** from reviews Perceived Cost **Delighted** $$$$$ **Medallia Agile Research** $$$$$ Average Discount **Delighted** 6% **Medallia Agile Research** 7%1% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Delighted** 6 months Based on 100 responses **Medallia Agile Research** 6 months Based on 100 responses Return on Investment **Delighted** 6 months Based on 100 responses **Medallia Agile Research** 6 months Based on 100 responses ![Delighted](https://images.g2crowd.com/uploads/product/hd_favicon/0d60da728a1f63a0691e6d9649cc21b1/delighted.svg "Delighted") ![Medallia Agile Research](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_77c94de720197a1317be6c7c4c007bc9/medallia-agile-research.png "Medallia Agile Research") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Delighted** Not enough data **Medallia Agile Research** Not enough data Screenshots **Delighted** ![Delighted screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/111885/Screen-Shot-2019-07-23-at-3.48.30-PM.png) **Medallia Agile Research** ![Medallia Agile Research screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/56075/expirable-direct-uploads_2F1fcbfdf8-5c79-4589-a8ba-1bfe764c19a9_2FPromoDashboard.png) **Ratings** from reviews Meets Requirements **Delighted** **9.0** /10 Based on 51 responses **Medallia Agile Research** **8.4** /10 Based on 58 responses Ease of Use **Delighted** **9.6** /10 Based on 51 responses **Medallia Agile Research** **8.9** /10 Based on 58 responses Ease of Setup **Delighted** **9.4** /10 Based on 39 responses **Medallia Agile Research** **8.3** /10 Based on 35 responses Ease of Admin **Delighted** **9.4** /10 Based on 39 responses **Medallia Agile Research** **8.7** /10 Based on 36 responses Quality of Support **Delighted** **9.3** /10 Based on 45 responses **Medallia Agile Research** **8.9** /10 Based on 57 responses Has the product been a good partner in doing business? **Delighted** **9.5** /10 Based on 36 responses **Medallia Agile Research** **9.0** /10 Based on 35 responses Product Direction (% positive) **Delighted** **8.8** /10 Based on 50 responses **Medallia Agile Research** **9.0** /10 Based on 56 responses **Features** ratings from reviews Enterprise Feedback Management **8.6** /10 Based on 7 responses **8.9** /10 Based on 8 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 57.6% Enterprise(\> 1000 emp.) 1.7% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 57.6% Enterprise(\> 1000 emp.) 1.7% Small-Business(50 or fewer emp.) 37.5% Mid-Market(51-1000 emp.) 43.8% Enterprise(\> 1000 emp.) 18.8% Small-Business(50 or fewer emp.) 37.5% Mid-Market(51-1000 emp.) 43.8% Enterprise(\> 1000 emp.) 18.8% **Reviewers' Industry** [![Delighted](https://images.g2crowd.com/uploads/product/hd_favicon/0d60da728a1f63a0691e6d9649cc21b1/delighted.svg "Delighted")](https://www.g2.com/products/delighted/reviews) Delighted Computer Software 18.6% Information Technology and Services 15.3% Internet 10.2% Apparel & Fashion 3.4% Building Materials 3.4% Other 49.2% [![Medallia Agile Research](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_77c94de720197a1317be6c7c4c007bc9/medallia-agile-research.png "Medallia Agile Research")](https://www.g2.com/products/medallia-agile-research/reviews) Medallia Agile Research Computer Software 21.9% Financial Services 9.4% Food & Beverages 9.4% Information Technology and Services 7.8% Hospitality 6.3% Other 45.3% Alternatives **Delighted Alternatives** ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey") [ SurveyMonkey ](/products/surveymonkey/reviews) ![Nicereply](https://images.g2crowd.com/uploads/product/hd_favicon/1487566408/nicereply.svg "Nicereply") [ Nicereply ](/products/nicereply/reviews) ![Typeform](https://images.g2crowd.com/uploads/product/hd_favicon/842b61c38f4967b97c955896deb22411/typeform.svg "Typeform") [ Typeform ](/products/typeform/reviews) ![SurveySparrow](https://images.g2crowd.com/uploads/product/hd_favicon/34e4440db5272a243ee825c7797defa3/surveysparrow.svg "SurveySparrow") [ SurveySparrow ](/products/surveysparrow/reviews) **Medallia Agile Research Alternatives** ![Nicereply](https://images.g2crowd.com/uploads/product/hd_favicon/1487566408/nicereply.svg "Nicereply") [ Nicereply ](/products/nicereply/reviews) ![Glassbox](https://images.g2crowd.com/uploads/product/hd_favicon/0e92ee7cb332bc287c7337ecd9f352be/glassbox.svg "Glassbox") [ Glassbox ](/products/glassbox/reviews) ![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub") [ Service Hub ](/products/hubspot-service-hub/reviews) ![Mouseflow](https://images.g2crowd.com/uploads/product/hd_favicon/656105f9f4043362adf04f48e4300760/mouseflow.svg "Mouseflow") [ Mouseflow ](/products/mouseflow/reviews) ## Delighted vs Medallia Agile Research FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Medallia Agile Research vs Delighted? Delighted stands out for higher reviewer satisfaction across all key dimensions compared to Medallia Agile Research. | [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) | [Delighted](https://www.g2.com/products/delighted/reviews) | | --- | --- | | 4.3/5 (65 reviews) | 4.7/5 (60 reviews) | | Mid-Market | Mid-Market | | 8.3 | 9.4 | | 8.9 | 9.3 | | Intuitive and easy-to-use interface | Very easy to use, highly intuitive, and strong reporting features | ### How do the pricing models of Medallia Agile Research and Delighted compare? Delighted is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Medallia Agile Research. - **Medallia Agile Research:** Reviewers note good pricing but mention that the cost per survey can be high for tight budgets. - **Delighted:** Reviewers consistently highlight Delighted as a good value, especially for its entry-level plans and ease of use. - **Switching reasons:** Several reviewers mention switching to Delighted for its lower cost and better value compared to previous solutions. ### What are the best alternatives to Medallia Agile Research and Delighted? The top three alternatives to Medallia Agile Research and Delighted are AskNicely, SurveyMonkey, and Nicereply. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) | 4.3/5 (65 reviews) | Mid-Market | Good price, but can be expensive per survey | Intuitive and easy-to-use interface | | [Delighted](https://www.g2.com/products/delighted/reviews) | 4.7/5 (60 reviews) | Mid-Market | Good value, especially for entry-level plans | Very easy to use, highly intuitive, and strong reporting features | | [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5 (1050 reviews) | Mid-Market | — | Comprehensive NPS and feedback automation | | [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5 (23901 reviews) | Small-Business | — | Versatile survey creation and distribution | | [Nicereply](https://www.g2.com/products/nicereply/reviews) | 4.5/5 (431 reviews) | Mid-Market | — | Easy integration with customer support tools | ### Which Enterprise Feedback Management features should I prioritize when comparing Medallia Agile Research and Delighted? Buyers should prioritize Ease of Use, Ease of Setup, Quality of Support, Meets Requirements, and Ease of Admin when comparing Medallia Agile Research and Delighted. - **Ease of Use:** Medallia Agile Research 8.9, Delighted 9.6 - **Ease of Setup:** Medallia Agile Research 8.3, Delighted 9.4 - **Quality of Support:** Medallia Agile Research 8.9, Delighted 9.3 - **Meets Requirements:** Medallia Agile Research 8.4, Delighted 9.0 - **Ease of Admin:** Medallia Agile Research 8.7, Delighted 9.4 ### What are the pros and cons of Medallia Agile Research vs Delighted? Delighted's headline strength is its ease of use and high reviewer satisfaction, while Medallia Agile Research is noted for its intuitive interface and survey customization. - **Medallia Agile Research strengths:** Intuitive and easy-to-use interface, good survey customization, strong support for survey distribution channels. - **Medallia Agile Research trade-offs:** Some reviewers mention limited customizability compared to competitors and occasional confusion due to many options. - **Delighted strengths:** Very easy to use, highly intuitive, strong reporting and dashboard features, high satisfaction with customer support, and good value for entry-level plans. - **Delighted trade-offs:** Reviewers note a desire for more advanced reporting features and occasional integration limitations. ### Is Medallia Agile Research or Delighted better for small businesses? Delighted is the better fit for small businesses, with strong reviewer sentiment and a high Ease of Use score. - **Medallia Agile Research:** Largest segment is Mid-Market; reviewers note ease of use but mention complexity for basic needs. - **Delighted:** Largest segment is Mid-Market, but reviewers from small businesses highlight its simplicity, value, and suitability for limited client lists. ### Which Enterprise Feedback Management platform has better integrations? Delighted is favored for integrations, with reviewers frequently mentioning its Slack and Salesforce integrations. - **Medallia Agile Research:** Reviewers mention integration capabilities but do not cite specific third-party tools in recent reviews. - **Delighted:** Reviewers highlight integrations with Slack and Salesforce, noting ease of connecting survey responses to these platforms. ### How do Medallia Agile Research and Delighted compare on customer support? Delighted and Medallia Agile Research are rated within 0.4 points on Quality of Support, with Delighted slightly ahead at 9.3 versus 8.9. - **Medallia Agile Research:** Reviewers describe support as responsive and helpful, with several noting positive experiences resolving issues. - **Delighted:** Reviewers consistently praise Delighted's support team for being fast, friendly, and helpful, with many citing quick response times and effective onboarding assistance. ### Which is easier to implement, Medallia Agile Research or Delighted? Delighted is easier to implement, with a 1.1-point higher Ease of Setup score (9.4 vs 8.3) compared to Medallia Agile Research. - **Medallia Agile Research:** Reviewers note an intuitive setup process but mention occasional confusion due to the number of options and features. - **Delighted:** Reviewers consistently highlight the platform's quick and simple setup, with many stating they were able to launch surveys within minutes and required minimal technical effort. ## Delighted vs Medallia Agile Research When assessing the two solutions, reviewers found Delighted easier to use, set up, and administer. Reviewers also preferred doing business with Delighted overall. - Reviewers felt that Delighted meets the needs of their business better than Medallia Agile Research. - When comparing quality of ongoing product support, reviewers felt that Delighted is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Medallia Agile Research over Delighted.