# Delighted vs Medallia Agile Research Comparison --- ## Frequently Asked Questions ### What is the difference between Medallia Agile Research vs Delighted? Delighted stands out for higher reviewer satisfaction across all key dimensions compared to Medallia Agile Research. | [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) | [Delighted](https://www.g2.com/products/delighted/reviews) | | --- | --- | | 4.3/5 (65 reviews) | 4.7/5 (60 reviews) | | Mid-Market | Mid-Market | | 8.3 | 9.4 | | 8.9 | 9.3 | | Intuitive and easy-to-use interface | Very easy to use, highly intuitive, and strong reporting features | ### How do the pricing models of Medallia Agile Research and Delighted compare? Delighted is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Medallia Agile Research. - **Medallia Agile Research:** Reviewers note good pricing but mention that the cost per survey can be high for tight budgets. - **Delighted:** Reviewers consistently highlight Delighted as a good value, especially for its entry-level plans and ease of use. - **Switching reasons:** Several reviewers mention switching to Delighted for its lower cost and better value compared to previous solutions. ### What are the best alternatives to Medallia Agile Research and Delighted? The top three alternatives to Medallia Agile Research and Delighted are AskNicely, SurveyMonkey, and Nicereply. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) | 4.3/5 (65 reviews) | Mid-Market | Good price, but can be expensive per survey | Intuitive and easy-to-use interface | | [Delighted](https://www.g2.com/products/delighted/reviews) | 4.7/5 (60 reviews) | Mid-Market | Good value, especially for entry-level plans | Very easy to use, highly intuitive, and strong reporting features | | [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5 (1050 reviews) | Mid-Market | — | Comprehensive NPS and feedback automation | | [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5 (23901 reviews) | Small-Business | — | Versatile survey creation and distribution | | [Nicereply](https://www.g2.com/products/nicereply/reviews) | 4.5/5 (431 reviews) | Mid-Market | — | Easy integration with customer support tools | ### Which Enterprise Feedback Management features should I prioritize when comparing Medallia Agile Research and Delighted? Buyers should prioritize Ease of Use, Ease of Setup, Quality of Support, Meets Requirements, and Ease of Admin when comparing Medallia Agile Research and Delighted. - **Ease of Use:** Medallia Agile Research 8.9, Delighted 9.6 - **Ease of Setup:** Medallia Agile Research 8.3, Delighted 9.4 - **Quality of Support:** Medallia Agile Research 8.9, Delighted 9.3 - **Meets Requirements:** Medallia Agile Research 8.4, Delighted 9.0 - **Ease of Admin:** Medallia Agile Research 8.7, Delighted 9.4 ### What are the pros and cons of Medallia Agile Research vs Delighted? Delighted's headline strength is its ease of use and high reviewer satisfaction, while Medallia Agile Research is noted for its intuitive interface and survey customization. - **Medallia Agile Research strengths:** Intuitive and easy-to-use interface, good survey customization, strong support for survey distribution channels. - **Medallia Agile Research trade-offs:** Some reviewers mention limited customizability compared to competitors and occasional confusion due to many options. - **Delighted strengths:** Very easy to use, highly intuitive, strong reporting and dashboard features, high satisfaction with customer support, and good value for entry-level plans. - **Delighted trade-offs:** Reviewers note a desire for more advanced reporting features and occasional integration limitations. ### Is Medallia Agile Research or Delighted better for small businesses? Delighted is the better fit for small businesses, with strong reviewer sentiment and a high Ease of Use score. - **Medallia Agile Research:** Largest segment is Mid-Market; reviewers note ease of use but mention complexity for basic needs. - **Delighted:** Largest segment is Mid-Market, but reviewers from small businesses highlight its simplicity, value, and suitability for limited client lists. ### Which Enterprise Feedback Management platform has better integrations? Delighted is favored for integrations, with reviewers frequently mentioning its Slack and Salesforce integrations. - **Medallia Agile Research:** Reviewers mention integration capabilities but do not cite specific third-party tools in recent reviews. - **Delighted:** Reviewers highlight integrations with Slack and Salesforce, noting ease of connecting survey responses to these platforms. ### How do Medallia Agile Research and Delighted compare on customer support? Delighted and Medallia Agile Research are rated within 0.4 points on Quality of Support, with Delighted slightly ahead at 9.3 versus 8.9. - **Medallia Agile Research:** Reviewers describe support as responsive and helpful, with several noting positive experiences resolving issues. - **Delighted:** Reviewers consistently praise Delighted's support team for being fast, friendly, and helpful, with many citing quick response times and effective onboarding assistance. ### Which is easier to implement, Medallia Agile Research or Delighted? Delighted is easier to implement, with a 1.1-point higher Ease of Setup score (9.4 vs 8.3) compared to Medallia Agile Research. - **Medallia Agile Research:** Reviewers note an intuitive setup process but mention occasional confusion due to the number of options and features. - **Delighted:** Reviewers consistently highlight the platform's quick and simple setup, with many stating they were able to launch surveys within minutes and required minimal technical effort. | | Delighted | Medallia Agile Research | |---|---|---| | **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | | **Total Reviews** | 59 | 65 | | **Largest Market Segment** | Mid-Market (58.6% of reviews) | Mid-Market (43.8% of reviews) | | **Entry Level Price** | $0.00 | $49 per month | --- ## Ratings Comparison | Rating | Delighted | Medallia Agile Research | |---|---|---| | **Meets Requirements** | 9.0 (50 reviews) | 8.4 (58 reviews) | | **Ease of Use** | 9.6 (50 reviews) | 8.9 (58 reviews) | | **Ease of Setup** | 9.4 (38 reviews) | 8.3 (35 reviews) | | **Ease of Admin** | 9.4 (38 reviews) | 8.7 (36 reviews) | | **Quality of Support** | 9.3 (44 reviews) | 8.9 (57 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (35 reviews) | 9.0 (35 reviews) | | **Product Direction (% positive)** | 8.8 (49 reviews) | 9.0 (56 reviews) | --- ## Pricing ### Delighted #### Entry-Level Pricing Plan: Free Starter Price: $0.00 Key Features: - Use one platform: Email, Web, Link, SDK - 50 responses/month - 1 user [Browse all 4 editions](https://www.g2.com/products/delighted/pricing) #### Free Trial Yes ### Medallia Agile Research #### Entry-Level Pricing Plan: Starter Price: $49 per month [Browse all 5 editions](https://www.g2.com/products/medallia-agile-research/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Collaboration & Productivity | Product | Score | Reviews | |---|---|---| | **Delighted** | N/A | N/A | | **Medallia Agile Research** | N/A | N/A | #### Additional Functionality | Feature | Delighted | Medallia Agile Research | |---|---|---| | **Third-Party Integrations** | Not enough data | Not enough data | | **To-Do List** | Not enough data | Not enough data | | **@mentions** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Brainstorming** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Status Tracking** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Real Time Editing** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Assignment Management** | Not enough data | Not enough data | | **Task Scheduling** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Task Progress Tracking** | Not enough data | Not enough data | | **Discussions/Forums** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Progress Tracking** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | ### Survey | Product | Score | Reviews | |---|---|---| | **Delighted** | N/A | N/A | | **Medallia Agile Research** | N/A | N/A | #### Survey Management | Feature | Delighted | Medallia Agile Research | |---|---|---| | **Survey Builder** | Not enough data | Not enough data | | **Customizable Questions** | Not enough data | Not enough data | | **Templates** | Not enough data | Not enough data | | **Survey Distribution** | Not enough data | Not enough data | | **Mobile Survey** | Not enough data | Not enough data | | **Site Intercept Survey** | Not enough data | Not enough data | | **Pulse Surveys** | Not enough data | Not enough data | #### Survey Customization | Feature | Delighted | Medallia Agile Research | |---|---|---| | **Question Branching** | Not enough data | Not enough data | | **Branding** | Not enough data | Not enough data | | **Multimedia Support** | Not enough data | Not enough data | | **Multilingual Surveys** | Not enough data | Not enough data | #### Survey Insights | Feature | Delighted | Medallia Agile Research | |---|---|---| | **Reporting & Analytics** | Not enough data | Not enough data | | **BI Tools Integration** | Not enough data | Not enough data | | **Data Exporting** | Not enough data | Not enough data | | **Permissions** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Presentation Tools** | Not enough data | Not enough data | | **Data Analysis Tools** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | #### Agentic AI - Survey | Feature | Delighted | Medallia Agile Research | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Dynamic Content** | Not enough data | Not enough data | #### Additional Functionality | Feature | Delighted | Medallia Agile Research | |---|---|---| | **Single Sign On** | Not enough data | Not enough data | | **Phone Polling** | Not enough data | Not enough data | | **Online Polling** | Not enough data | Not enough data | | **Support Audio/Images/Video** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Question Library** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Survey/Poll Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Word Clouds** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Interactive Content** | Not enough data | Not enough data | | **Q&A Management** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Data Cleansing** | Not enough data | Not enough data | | **Email Marketing** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Anonymous Feedback** | Not enough data | Not enough data | | **URL Customization** | Not enough data | Not enough data | | **Question Piping** | Not enough data | Not enough data | | **Offline Response Collection** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **NPS Survey Structure** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Response Validation** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Response Quotas** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Email Reminders** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Randomization** | Not enough data | Not enough data | ### Enterprise Feedback Management | Product | Score | Reviews | |---|---|---| | **Delighted** | 8.2/10 | 7 | | **Medallia Agile Research** | 8.9/10 | 8 | #### Generative AI | Feature | Delighted | Medallia Agile Research | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Survey Management | Feature | Delighted | Medallia Agile Research | |---|---|---| | **Brand Design Consistency** | 8.9 (6 reviews) ✓ Verified | 9.2 (8 reviews) | | **Survey Deployment** | 8.9 (6 reviews) ✓ Verified | 9.2 (8 reviews) ✓ Verified | | **Feedback Collection** | 8.3 (6 reviews) ✓ Verified | 7.9 (8 reviews) ✓ Verified | | **Device Responsiveness** | 7.8 (6 reviews) ✓ Verified | 8.8 (8 reviews) ✓ Verified | | **Surveys & Feedback** | Not enough data | Not enough data | | **Mobile Survey** | Not enough data | Not enough data | | **Pulse Surveys** | Not enough data | Not enough data | #### Process Management | Feature | Delighted | Medallia Agile Research | |---|---|---| | **Feedback Aggregation** | 7.3 (5 reviews) ✓ Verified | 7.9 (8 reviews) ✓ Verified | | **Trigger Alerts** | 8.1 (6 reviews) | 9.0 (7 reviews) | | **Real-Time Analysis** | 7.5 (6 reviews) ✓ Verified | 9.3 (7 reviews) ✓ Verified | | **Real-Time Action** | 8.6 (6 reviews) | 9.3 (7 reviews) | | **360 Degree Feedback** | Not enough data | Not enough data | | **Anonymous Feedback** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Text Analysis** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | #### System Management | Feature | Delighted | Medallia Agile Research | |---|---|---| | **Security** | 8.7 (5 reviews) ✓ Verified | 8.8 (7 reviews) ✓ Verified | | **System Monitoring** | Not enough data | 9.3 (5 reviews) | | **SSL Security** | Not enough data | Not enough data | | **GPS** | Not enough data | Not enough data | #### Additional Functionality | Feature | Delighted | Medallia Agile Research | |---|---|---| | **Customer Experience Management** | Not enough data | Not enough data | | **NPS of Employees** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Question Library** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Multi-Channel Distribution** | Not enough data | Not enough data | | **Ratings/Reviews** | Not enough data | Not enough data | | **Negative Feedback Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Text Fields** | Not enough data | Not enough data | | **Customizable Questions** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Conditional Logic** | Not enough data | Not enough data | | **Website Integration** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **NPS of Customers** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **Survey/Poll Management** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **NPS Survey Structure** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Question Branching** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Unique to Delighted (1):** [Survey Software](https://www.g2.com/categories/survey) --- ## Reviewer Demographics ### By Company Size | Segment | Delighted | Medallia Agile Research | |---|---|---| | **Small-Business** | 39.7% | 37.5% | | **Mid-Market** | 58.6% | 43.8% | | **Enterprise** | 1.7% | 18.8% | ### By Industry #### Delighted - **Computer Software:** 19.0% - **Information Technology and Services:** 15.5% - **Internet:** 10.3% - **Apparel & Fashion:** 3.4% - **Building Materials:** 3.4% - **Retail:** 3.4% - **Consumer Services:** 3.4% - **Insurance:** 3.4% - **Financial Services:** 3.4% - **Health, Wellness and Fitness:** 1.7% - **Other:** 32.8% #### Medallia Agile Research - **Computer Software:** 21.9% - **Financial Services:** 9.4% - **Food & Beverages:** 9.4% - **Information Technology and Services:** 7.8% - **Hospitality:** 6.3% - **E-Learning:** 3.1% - **Consumer Services:** 3.1% - **Marketing and Advertising:** 3.1% - **Market Research:** 3.1% - **Internet:** 3.1% - **Other:** 29.7% --- ## Alternatives ### Alternatives to Delighted - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1051 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23906 reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1014 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews) - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (958 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (3011 reviews) - [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews) - [Outgrow](https://www.g2.com/products/outgrow/reviews) — 4.7/5 stars (332 reviews) - [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews) ### Alternatives to Medallia Agile Research - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1051 reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (3011 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (793 reviews) - [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (691 reviews) - [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (8387 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1537 reviews) - [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews) --- ## Top Discussions ### Delighted - Title: [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) — 1 comment > **Top comment:** "It's Qualtrics I think" - Title: [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) — 1 comment, 2 upvotes > **Top comment:** "Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for..." ### Medallia Agile Research - Title: [Yes](https://www.g2.com/discussions/yes-8c4d7048-23d1-4abd-af42-ae270ac6cc60) — 1 comment, 1 upvote > **Top comment:** "yes" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/delighted-vs-medallia-agile-research)