Link copied to clipboard # Delighted vs SurveyMonkey Comparison - What are their main differences? Share [ Export ](/compare/delighted/surveymonkey/export.csv) DelightedSurveyMonkey[+ Add Product](#) Pricing **Delighted** Free Trial **$0.00** · Free Starter **$17.00** · Surveys Starter **$224.00** · Premium **$449.00** · Premium Plus Show more **SurveyMonkey** Free Trial **Contact Us** · SurveyMonkey Enterprise **$139.00** 1 user Per Month · Premier **$39.00** 1 user Per Month · Advantage **Free** 1 user · Basic Show more **Pricing Insights** from reviews Perceived Cost **Delighted** $$$$$ **SurveyMonkey** $$$$$ Average Discount **Delighted** 6% **SurveyMonkey** 7%1% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Delighted** 6 months Based on 100 responses **SurveyMonkey** 6 months Based on 100 responses Return on Investment **Delighted** 6 months Based on 100 responses **SurveyMonkey** 6 months Based on 100 responses ![Delighted](https://images.g2crowd.com/uploads/product/hd_favicon/0d60da728a1f63a0691e6d9649cc21b1/delighted.svg "Delighted") ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Delighted** Not enough data **SurveyMonkey** [ Ease of Use (376) ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082395&qs=pros-and-cons#reviews)[ Ease of Creation (171) ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1082655&qs=pros-and-cons#reviews)[ Expensive (116) ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1080695&qs=pros-and-cons#reviews)[ Limitations (91) ](https://www.g2.com/products/surveymonkey/reviews?filters%5Bsentiment_snippet%5D=1081220&qs=pros-and-cons#reviews) Integrations **Delighted** Not enough data **SurveyMonkey** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1b942147d923804649a7e758050d7600/administrate.png "Product Avatar Image") Administrate ](https://www.g2.com/products/administrate/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d6b6650425eafc5c72f230cad744ad29/adobe-marketo-engage.png "Product Avatar Image") Adobe Marketo Engage ](https://www.g2.com/products/adobe-marketo-engage/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_083e9816c543715e87591bf0e68c2734/airbyte.png "Product Avatar Image") Airbyte ](https://www.g2.com/products/airbyte/reviews)[ View all ](https://www.g2.com/products/surveymonkey/integrations) Screenshots **Delighted** ![Delighted screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/111885/Screen-Shot-2019-07-23-at-3.48.30-PM.png) **SurveyMonkey** ![SurveyMonkey screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1468809/Create.png) **Ratings** from reviews Meets Requirements **Delighted** **9.0** /10 Based on 51 responses **SurveyMonkey** **9.0** /10 Based on 21,082 responses Ease of Use **Delighted** **9.6** /10 Based on 51 responses **SurveyMonkey** **9.2** /10 Based on 21,227 responses Ease of Setup **Delighted** **9.4** /10 Based on 39 responses **SurveyMonkey** **9.0** /10 Based on 8,575 responses Ease of Admin **Delighted** **9.4** /10 Based on 39 responses **SurveyMonkey** **8.9** /10 Based on 7,913 responses Quality of Support **Delighted** **9.3** /10 Based on 45 responses **SurveyMonkey** **8.5** /10 Based on 14,915 responses Has the product been a good partner in doing business? **Delighted** **9.5** /10 Based on 36 responses **SurveyMonkey** **8.8** /10 Based on 6,941 responses Product Direction (% positive) **Delighted** **8.8** /10 Based on 50 responses **SurveyMonkey** **7.7** /10 Based on 20,542 responses **Features** ratings from reviews Feedback Analytics Not enough data **8.0** /10 Based on 430 responses Survey Not enough data **8.6** /10 Based on 1,931 responses Online Form Builder Not enough data **8.7** /10 Based on 373 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Enterprise Feedback Management **8.6** /10 Based on 7 responses Not enough data Consumer Insights Platforms Not enough data **8.7** /10 Based on 66 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 57.6% Enterprise(\> 1000 emp.) 1.7% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 57.6% Enterprise(\> 1000 emp.) 1.7% Small-Business(50 or fewer emp.) 36.8% Mid-Market(51-1000 emp.) 34.2% Enterprise(\> 1000 emp.) 28.9% Small-Business(50 or fewer emp.) 36.8% Mid-Market(51-1000 emp.) 34.2% Enterprise(\> 1000 emp.) 28.9% **Reviewers' Industry** [![Delighted](https://images.g2crowd.com/uploads/product/hd_favicon/0d60da728a1f63a0691e6d9649cc21b1/delighted.svg "Delighted")](https://www.g2.com/products/delighted/reviews) Delighted Computer Software 18.6% Information Technology and Services 15.3% Internet 10.2% Apparel & Fashion 3.4% Building Materials 3.4% Other 49.2% [![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")](https://www.g2.com/products/surveymonkey/reviews) SurveyMonkey Education Management 8.4% Hospital & Health Care 5.9% Higher Education 5.8% Marketing and Advertising 5.0% Non-Profit Organization Management 4.9% Other 69.9% Alternatives **Delighted Alternatives** ![Medallia Agile Research](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_77c94de720197a1317be6c7c4c007bc9/medallia-agile-research.png "Medallia Agile Research") [ Medallia Agile Research ](/products/medallia-agile-research/reviews) ![Nicereply](https://images.g2crowd.com/uploads/product/hd_favicon/1487566408/nicereply.svg "Nicereply") [ Nicereply ](/products/nicereply/reviews) ![Typeform](https://images.g2crowd.com/uploads/product/hd_favicon/842b61c38f4967b97c955896deb22411/typeform.svg "Typeform") [ Typeform ](/products/typeform/reviews) ![SurveySparrow](https://images.g2crowd.com/uploads/product/hd_favicon/34e4440db5272a243ee825c7797defa3/surveysparrow.svg "SurveySparrow") [ SurveySparrow ](/products/surveysparrow/reviews) **SurveyMonkey Alternatives** ![SurveySparrow](https://images.g2crowd.com/uploads/product/hd_favicon/34e4440db5272a243ee825c7797defa3/surveysparrow.svg "SurveySparrow") [ SurveySparrow ](/products/surveysparrow/reviews) ![Jotform](https://images.g2crowd.com/uploads/product/hd_favicon/db92fdbe82415a54d6c44d2085e85c83/jotform.svg "Jotform") [ Jotform ](/products/jotform/reviews) ![Qualtrics Market Research](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-market-research.svg "Qualtrics Market Research") [ Qualtrics Market Research ](/products/qualtrics-market-research/reviews) ![Typeform](https://images.g2crowd.com/uploads/product/hd_favicon/842b61c38f4967b97c955896deb22411/typeform.svg "Typeform") [ Typeform ](/products/typeform/reviews) ## Delighted vs SurveyMonkey FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between SurveyMonkey vs Delighted? Delighted stands out for higher reviewer satisfaction in setup, support, and ease of use, while SurveyMonkey is more widely adopted and recognized for its ease of creation and templates. | [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | [Delighted](https://www.g2.com/products/delighted/reviews) | | --- | --- | | 4.4/5 (23,901 reviews) | 4.7/5 (60 reviews) | | Small-Business | Mid-Market | | 9.0 | 9.4 | | 8.5 | 9.3 | | Ease of Use (375 all-time mentions) | — | ### How do the pricing models of SurveyMonkey and Delighted compare? Delighted is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to SurveyMonkey. - **SurveyMonkey:** In recent reviews, many cite that advanced features and reporting tools are locked behind higher-tier plans, and the free plan is quite limited, with 116 all-time mentions of expense. - **Delighted:** Reviewers highlight that the basic plan is much cheaper than competitors and provides good value, especially for NPS-specific needs. - **Switching reasons:** Reviewers move to Delighted for more affordable NPS survey capabilities and to avoid higher costs associated with SurveyMonkey's advanced features. ### What are the best alternatives to SurveyMonkey and Delighted? AskNicely, SurveySparrow, and Jotform are the top three alternatives to SurveyMonkey and Delighted. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5 (23,901 reviews) | Small-Business | Advanced features can be expensive, and some customization options are limited on lower-tier plans. | Ease of Use (375 all-time mentions) | | [Delighted](https://www.g2.com/products/delighted/reviews) | 4.7/5 (60 reviews) | Mid-Market | Basic plan is much cheaper than other competitors and provides good value for NPS surveys. | Easy to use and intuitive for NPS/CSAT surveys | | [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5 (1,050 reviews) | Mid-Market | — | — | | [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) | 4.4/5 (2,067 reviews) | Small-Business | — | — | | [Jotform](https://www.g2.com/products/jotform/reviews) | 4.7/5 (5,422 reviews) | Small-Business | — | — | ### Which Survey features should I prioritize when comparing SurveyMonkey and Delighted? Buyers should prioritize ease of use, ease of setup, quality of support, customization, and reporting/analytics when comparing SurveyMonkey and Delighted. - **Ease of Use:** SurveyMonkey scores 9.2 (375 all-time mentions); Delighted scores 9.6. - **Ease of Setup:** SurveyMonkey scores 9.0; Delighted scores 9.4. - **Quality of Support:** SurveyMonkey scores 8.5 (73 all-time mentions); Delighted scores 9.3. - **Customization:** SurveyMonkey has 61 all-time mentions for customization; Delighted reviewers note easy customization for NPS/CSAT surveys. - **Reporting/Analytics:** SurveyMonkey is frequently cited for insights generation (59 all-time mentions); Delighted reviewers highlight easy-to-understand reporting and dashboards. ### What are the pros and cons of SurveyMonkey vs Delighted? SurveyMonkey's headline strength is its ease of use and creation, while Delighted excels in intuitive setup and NPS/CSAT survey management. - **SurveyMonkey strengths:** Ease of Use (375 all-time mentions), Ease of Creation (171), Templates (88), Features (86), Customization (61), Insights Generation (59), Easy Integrations (56), Feedback Management (53). - **SurveyMonkey trade-offs:** Expensive (116 all-time mentions), Limitations (91), Limited Customization (62), Restrictions (46), Poor Visualization (33), Expensive Features (32). - **Delighted strengths:** Reviewers highlight intuitive setup, ease of use for NPS/CSAT, and strong reporting and dashboard features. - **Delighted trade-offs:** Reviewers note limited advanced reporting features and that some customizations require developer resources. ### Is SurveyMonkey or Delighted better for small businesses? SurveyMonkey is the better fit for small businesses, as it is most widely adopted in the Small-Business segment and frequently cited for ease of use and cost-effectiveness at scale. - **SurveyMonkey:** Largest segment is Small-Business; reviewers highlight its user-friendly interface, quick setup, and cost-effectiveness for small teams. - **Delighted:** Largest segment is Mid-Market; reviewers in small businesses appreciate the free version for limited client lists and automated scheduling, but most sentiment centers on NPS/CSAT use cases. ### Which Survey platform has better integrations? SurveyMonkey and Delighted are at parity for integrations, with both products supporting key third-party tools and reviewers mentioning integrations positively. - **SurveyMonkey:** In recent reviews, integrations with Outlook, Office365, and CRM tools are cited, with 53 all-time mentions of integrations. - **Delighted:** Reviewers mention integrations with Slack, Salesforce, Zapier, and TrustPilot, with positive sentiment around Slack and Salesforce integration experiences. ### How do SurveyMonkey and Delighted compare on customer support? Delighted is rated higher for Quality of Support, with a 0.8-point advantage over SurveyMonkey (9.3 vs 8.5). - **SurveyMonkey:** Reviewers describe support as generally helpful but occasionally slow to respond or less accessible, with 73 all-time mentions of customer support. - **Delighted:** Reviewers consistently praise fast, friendly, and helpful support, with multiple mentions of efficient onboarding and responsive assistance. ### Which is easier to implement, SurveyMonkey or Delighted? Delighted is rated higher for Ease of Setup, with a 0.4-point advantage over SurveyMonkey (9.4 vs 9.0). - **SurveyMonkey:** Reviewers frequently cite quick and straightforward setup, with many noting the process is easy for both individuals and teams. - **Delighted:** Reviewers consistently highlight the platform's intuitive setup, minimal effort required, and rapid onboarding, especially for NPS/CSAT surveys. ### Which product has better Surveys? SurveyMonkey is more frequently cited for its Surveys feature, with higher all-time mention counts and strong reviewer sentiment. - **SurveyMonkey:** Surveys are the most frequently mentioned feature, with 375 all-time mentions for ease of use and 171 for ease of creation; reviewers highlight robust templates, customization, and analytics. - **Delighted:** Reviewers praise Delighted for intuitive NPS/CSAT survey creation and easy reporting, but all-time mention counts are not supplied.