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Compare Delighted and SurveyMonkey 
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At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
$0.00
Contact Us
Delighted
Star Rating
(60)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSurveyMonkey
Star Rating
(23,312)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Delighted. Users appreciate its user-friendly interface and the ability to create surveys quickly, with one reviewer noting they could generate a professionally structured survey in under a minute.
- According to verified reviews, SurveyMonkey's extensive library of over 500 expert-written templates is a standout feature, making it easier for users to design scientifically sound surveys. This contrasts with Delighted, where users highlight the simplicity of their surveys but may not have access to as many customizable options.
- Users say that SurveyMonkey's implementation process is notably quick and intuitive, with many praising the ease of setup. One user mentioned completing a global survey in just a matter of days, while Delighted users also appreciate its ease of use but may not have the same breadth of features for complex survey needs.
- Reviewers mention that Delighted shines in its metrics and reporting capabilities, which are crucial for companies focused on Net Promoter Score (NPS). Users find it easy to demo surveys internally, but some may find SurveyMonkey's advanced analytics more robust for detailed insights.
- According to recent feedback, Delighted users commend the platform for its quick customer support responses, which enhances their overall experience. However, SurveyMonkey also receives positive remarks for its support, though it has a lower quality score in this area compared to Delighted.
- G2 reviewers highlight that while both platforms are easy to navigate, Delighted has a slight edge in user experience with its intuitive design. However, SurveyMonkey's higher volume of recent reviews suggests a more established presence in the market, indicating a broader user base and potentially more reliable feedback.
Pricing
Entry-Level Pricing
Delighted
Free Starter
$0.00
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
Delighted
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.0
51
9.0
20,496
Ease of Use
9.6
51
9.2
20,608
Ease of Setup
9.4
39
9.0
7,945
Ease of Admin
9.4
39
8.9
7,597
Quality of Support
9.3
45
8.6
14,536
Has the product been a good partner in doing business?
9.5
36
8.8
6,646
Product Direction (% positive)
8.8
50
7.7
20,058
Features by Category
Feedback Management
Not enough data
7.7
148
Not enough data
8.1
145
Not enough data
8.1
145
Feedback Analysis
Not enough data
8.2
143
Not enough data
7.9
142
Not enough data
7.6
138
Feedback Sources
Not enough data
8.1
144
Not enough data
9.0
147
Not enough data
7.8
139
Not enough data
7.7
138
Generative AI
Not enough data
7.3
131
Not enough data
7.6
84
Survey Management
Not enough data
9.0
1402
Not enough data
8.9
1407
Not enough data
8.6
1332
Not enough data
8.8
1373
Survey Customization
Not enough data
8.5
1152
Not enough data
8.2
1186
Not enough data
8.1
1075
Not enough data
8.1
901
Survey Insights
Not enough data
8.6
1328
Not enough data
8.0
932
Not enough data
8.5
1245
Not enough data
8.4
1133
Agentic AI - Survey
Not enough data
7.6
148
Not enough data
7.7
147
Not enough data
8.0
151
Customization
Not enough data
8.6
208
Not enough data
8.3
192
Not enough data
8.7
212
Not enough data
8.6
222
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
196
Not enough data
7.8
151
Not enough data
8.6
203
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.0
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
Process Management
7.8
6
|
Verified
Not enough data
8.3
7
Not enough data
7.9
7
|
Verified
Not enough data
8.8
7
Not enough data
System Management
8.9
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Categories
Categories
Shared Categories
Delighted and SurveyMonkey are categorized as Survey
Unique Categories
Delighted is categorized as Enterprise Feedback Management
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Reviews
Reviewers' Company Size
Delighted
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.6%
Information Technology and Services
15.3%
Internet
10.2%
Retail
3.4%
Insurance
3.4%
Other
49.2%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
Is it possible to send SMS surveys to customers with Delighted?
1 Comment
SG
Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for...Read more
Delighted has no more discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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