2026 Best Software Awards are here!See the list
Compare Delighted and SurveyMonkey 
Featured Products
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
$0.00
Contact Us
Delighted
Star Rating
(60)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSurveyMonkey
Star Rating
(23,387)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in its user-friendly interface, making it easy to create, update, and analyze surveys. Users appreciate the straightforward process and the variety of templates available, which allows for diverse question types and distribution methods.
- Users say Delighted stands out for its intuitive design and ease of navigation. Many find the platform incredibly simple to use, which is crucial for gathering customer feedback quickly and effectively. The short, simple surveys are particularly praised for encouraging higher response rates.
- Reviewers mention that SurveyMonkey has a robust set of features for data collection, including multiple distribution options like emails and codes. This flexibility is highlighted as a significant advantage for teams looking to reach their audience in various ways.
- According to verified reviews, Delighted shines in its customer support, with users noting quick responses and helpful answers. This level of support is particularly beneficial for teams that need assistance with integrations, such as connecting with Slack.
- G2 reviewers highlight that while SurveyMonkey has a higher overall satisfaction score, Delighted's users rate its metrics and reporting features highly. This focus on analytics is essential for companies that prioritize Net Promoter Score (NPS) tracking and internal stakeholder presentations.
- Users report that both platforms meet their requirements effectively, but SurveyMonkey's larger user base and extensive review history provide a more reliable insight into its performance. In contrast, Delighted's smaller review count may limit the breadth of user experiences shared.
Pricing
Entry-Level Pricing
Delighted
Free Starter
$0.00
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
Delighted
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.0
51
9.0
20,554
Ease of Use
9.6
51
9.2
20,670
Ease of Setup
9.4
39
9.0
8,006
Ease of Admin
9.4
39
8.9
7,610
Quality of Support
9.3
45
8.6
14,584
Has the product been a good partner in doing business?
9.5
36
8.8
6,660
Product Direction (% positive)
8.8
50
7.7
20,115
Features by Category
Feedback Management
Not enough data
7.7
148
Not enough data
8.1
145
Not enough data
8.1
151
Feedback Analysis
Not enough data
8.1
145
Not enough data
7.9
145
Not enough data
7.6
138
Feedback Sources
Not enough data
8.1
147
Not enough data
9.0
159
Not enough data
7.8
139
Not enough data
7.7
137
Generative AI
Not enough data
7.4
131
Not enough data
7.6
83
Survey Management
Not enough data
9.0
1433
Not enough data
8.9
1421
Not enough data
8.6
1351
Not enough data
8.8
1395
Survey Customization
Not enough data
8.5
1159
Not enough data
8.2
1196
Not enough data
8.1
1076
Not enough data
8.1
906
Survey Insights
Not enough data
8.6
1363
Not enough data
8.0
936
Not enough data
8.5
1257
Not enough data
8.4
1135
Agentic AI - Survey
Not enough data
7.6
148
Not enough data
7.7
147
Not enough data
8.0
151
Customization
Not enough data
8.6
209
Not enough data
8.3
195
Not enough data
8.7
215
Not enough data
8.6
227
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
196
Not enough data
7.8
151
Not enough data
8.5
204
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.0
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
Process Management
7.8
6
|
Verified
Not enough data
8.3
7
Not enough data
7.9
7
|
Verified
Not enough data
8.8
7
Not enough data
System Management
8.9
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Categories
Categories
Shared Categories
Delighted and SurveyMonkey are categorized as Survey
Unique Categories
Delighted is categorized as Enterprise Feedback Management
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Reviews
Reviewers' Company Size
Delighted
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.6%
Information Technology and Services
15.3%
Internet
10.2%
Retail
3.4%
Insurance
3.4%
Other
49.2%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
Is it possible to send SMS surveys to customers with Delighted?
1 Comment
SG
Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for...Read more
Delighted has no more discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
