# Delighted vs SurveyMonkey Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user-friendliness, with many users appreciating its intuitive drag-and-drop interface and strong templates. One user highlighted how easy it is to create polished surveys in just minutes, making it a go-to choice for those who value simplicity alongside functionality.
- **Users say** Delighted stands out for its quick and effective customer feedback collection, particularly with its short and simple surveys. Reviewers noted that this approach encourages higher response rates, which is crucial for companies focused on metrics like NPS.
- **According to verified reviews** , SurveyMonkey's implementation process is praised for being straightforward, with users mentioning that the initial setup was easy and the platform is clean and easy to navigate. This ease of setup is a significant advantage for teams looking to get started quickly.
- **Reviewers mention** that Delighted offers excellent customer support, with users frequently noting the quick response times and helpful answers from the support team. This level of service can be a deciding factor for businesses that require ongoing assistance.
- **G2 reviewers highlight** that while both platforms are easy to use, Delighted has a slight edge in overall usability, with users appreciating its intuitive navigation and learning curve. This can be particularly beneficial for teams that are new to survey tools and need a gentle onboarding experience.
- **Users report** that SurveyMonkey has a broader market presence, with a significantly higher number of reviews indicating a well-established reputation. This extensive feedback can provide potential users with more insights into the platform's performance and reliability over time.



| | Delighted | SurveyMonkey | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 60 | 23,551 | 
| **Largest Market Segment** | Mid-Market (57.6% of reviews) | Small-Business (36.5% of reviews) | 
| **Entry Level Price** | $0.00 | Contact Us | 

---
## Top Pros & Cons

### Delighted

**Not enough data**

### SurveyMonkey

Pros:
- Ease of Use (345 reviews)
- Ease of Creation (156 reviews)

Cons:
- Expensive (113 reviews)
- Limitations (87 reviews)

---
## Ratings Comparison
| Rating | Delighted | SurveyMonkey | 
|---|---|---|
  | **Meets Requirements** | 9.0 (51 reviews) | 9.0 (20678 reviews) | 
  | **Ease of Use** | 9.6 (51 reviews) | 9.2 (20796 reviews) | 
  | **Ease of Setup** | 9.4 (39 reviews) | 9.0 (8131 reviews) | 
  | **Ease of Admin** | 9.4 (39 reviews) | 8.9 (7621 reviews) | 
  | **Quality of Support** | 9.3 (45 reviews) | 8.6 (14671 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (36 reviews) | 8.8 (6671 reviews) | 
  | **Product Direction (% positive)** | 8.8 (50 reviews) | 7.7 (20218 reviews) | 

---
## Pricing

### Delighted

#### Entry-Level Pricing

Plan: Free Starter

Price: $0.00

Key Features:
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user

[Browse all 4 editions](https://www.g2.com/products/delighted/pricing)

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **SurveyMonkey** | 7.9/10 | 194 |

#### Feedback Management

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Tagging** | Not enough data | 7.8 (150 reviews) | 
| **Segmentation** | Not enough data | 8.1 (147 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.1 (158 reviews) | 

#### Feedback Analysis

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (144 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (144 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 7.6 (138 reviews) | 

#### Feedback Sources

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.1 (147 reviews) | 
| **Surveys** | Not enough data | 9.1 (170 reviews) | 
| **Social Media** | Not enough data | 7.8 (138 reviews) | 
| **Customer Service Channels** | Not enough data | 7.7 (136 reviews) | 

#### Generative AI

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (130 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (81 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 1710 |

#### Survey Management

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.0 (1506 reviews) | 
| **Question Types** | Not enough data | 8.9 (1445 reviews) | 
| **Templates** | Not enough data | 8.6 (1360 reviews) | 
| **Survey Distribution** | Not enough data | 8.9 (1423 reviews) | 

#### Survey Customization

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.4 (1173 reviews) | 
| **Branding** | Not enough data | 8.2 (1208 reviews) | 
| **Multimedia Support** | Not enough data | 8.1 (1073 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.1 (906 reviews) | 

#### Survey Insights

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.6 (1417 reviews) | 
| **BI Tools Integration** | Not enough data | 8.0 (946 reviews) | 
| **Data Exporting** | Not enough data | 8.5 (1267 reviews) | 
| **Permissions** | Not enough data | 8.4 (1138 reviews) | 

#### Agentic AI - Survey

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.6 (147 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (152 reviews) | 
| **Decision Making** | Not enough data | 8.0 (153 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 246 |

#### Customization

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.6 (209 reviews) | 
| **Conditional Logic** | Not enough data | 8.3 (194 reviews) | 
| **Multi-page Forms** | Not enough data | 8.7 (214 reviews) | 
| **Design** | Not enough data | 8.6 (228 reviews) | 

#### Additional Functionality

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.3 (173 reviews) | 
| **Offline Capability** | Not enough data | 7.6 (151 reviews) | 
| **Notifications** | Not enough data | 8.3 (197 reviews) | 
| **Payments** | Not enough data | 7.8 (150 reviews) | 
| **Mobile Forms** | Not enough data | 8.5 (205 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | 8.6/10 | 7 |
| **SurveyMonkey** | N/A | N/A |

#### Generative AI

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Survey Deployment** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 8.6 (7 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 8.1 (7 reviews) ✓ Verified | Not enough data | 

#### Process Management

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Feedback Aggregation** | 7.8 (6 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | 8.3 (7 reviews) | Not enough data | 
| **Real-Time Analysis** | 7.9 (7 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | 8.8 (7 reviews) | Not enough data | 

#### System Management

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Security** | 8.9 (6 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | 9.7 (5 reviews) ✓ Verified | Not enough data | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to Delighted (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to SurveyMonkey (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Delighted | SurveyMonkey | 
|---|---|---|
| **Small-Business** | 40.7% | 36.5% | 
| **Mid-Market** | 57.6% | 34.1% | 
| **Enterprise** | 1.7% | 29.4% | 

### By Industry

#### Delighted

- **Computer Software:** 18.6%
- **Information Technology and Services:** 15.3%
- **Internet:** 10.2%
- **Apparel & Fashion:** 3.4%
- **Building Materials:** 3.4%
- **Retail:** 3.4%
- **Consumer Services:** 3.4%
- **Financial Services:** 3.4%
- **Insurance:** 3.4%
- **Graphic Design:** 1.7%
- **Other:** 33.9%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to Delighted

- [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) — 4.3/5 stars (65 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (952 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Outgrow](https://www.g2.com/products/outgrow/reviews) — 4.7/5 stars (330 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5202 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (952 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (472 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)

---
## Top Discussions

### Delighted

- Title: [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) — 1 comment
  > **Top comment:** "It's Qualtrics I think"
- Title: [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for..."

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/delighted-vs-surveymonkey)