Compare Delighted and SurveyMonkey 
Featured Products
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
$0.00
Contact Us
Delighted
Star Rating
(60)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSurveyMonkey
Star Rating
(23,496)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in customization and ease of use, with users highlighting its ability to provide everything needed on a single platform without requiring training to create surveys. This flexibility makes it a popular choice for those looking to gather information quickly and efficiently.
- Users say Delighted stands out for its intuitive design and simplicity, making it easy for teams to navigate and learn as they go. Reviewers appreciate the platform's focus on short, straightforward surveys, which encourages higher response rates from customers.
- According to verified reviews, SurveyMonkey's integration capabilities are a significant advantage, with users noting seamless connections to other software like Covr. This feature enhances the overall user experience by streamlining data collection and analysis.
- Reviewers mention that Delighted's customer support is consistently responsive and helpful, which is a crucial factor for users who value quick assistance. This level of support contributes to a positive experience, especially for teams that rely on timely feedback.
- G2 reviewers highlight that while SurveyMonkey has a broader market presence and a higher overall satisfaction score, Delighted's focus on metrics and reporting is particularly beneficial for companies prioritizing Net Promoter Score (NPS) tracking, making it a strong contender for mid-market businesses.
- Users report that both platforms are easy to set up, but Delighted edges out with slightly higher ratings in this area. However, SurveyMonkey's extensive feature set and customization options provide a more comprehensive solution for users with diverse survey needs.
Pricing
Entry-Level Pricing
Delighted
Free Starter
$0.00
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
Delighted
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.0
51
9.0
20,626
Ease of Use
9.6
51
9.2
20,745
Ease of Setup
9.4
39
9.0
8,083
Ease of Admin
9.4
39
8.9
7,620
Quality of Support
9.3
45
8.6
14,634
Has the product been a good partner in doing business?
9.5
36
8.8
6,669
Product Direction (% positive)
8.8
50
7.7
20,181
Features by Category
Feedback Management
Not enough data
7.7
149
Not enough data
8.1
146
Not enough data
8.1
157
Feedback Analysis
Not enough data
8.2
146
Not enough data
7.9
145
Not enough data
7.6
139
Feedback Sources
Not enough data
8.1
148
Not enough data
9.0
168
Not enough data
7.8
139
Not enough data
7.7
137
Generative AI
Not enough data
7.4
131
Not enough data
7.6
83
Survey Management
Not enough data
9.0
1476
Not enough data
8.9
1440
Not enough data
8.6
1356
Not enough data
8.9
1410
Survey Customization
Not enough data
8.4
1166
Not enough data
8.2
1201
Not enough data
8.1
1076
Not enough data
8.1
907
Survey Insights
Not enough data
8.6
1390
Not enough data
8.0
946
Not enough data
8.5
1265
Not enough data
8.4
1140
Agentic AI - Survey
Not enough data
7.6
150
Not enough data
7.6
151
Not enough data
8.0
153
Customization
Not enough data
8.6
210
Not enough data
8.3
195
Not enough data
8.7
215
Not enough data
8.6
228
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
198
Not enough data
7.8
151
Not enough data
8.5
205
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.0
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
Process Management
7.8
6
|
Verified
Not enough data
8.3
7
Not enough data
7.9
7
|
Verified
Not enough data
8.8
7
Not enough data
System Management
8.9
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Categories
Categories
Shared Categories
Delighted and SurveyMonkey are categorized as Survey
Unique Categories
Delighted is categorized as Enterprise Feedback Management
SurveyMonkey is categorized as Online Form Builder and Feedback Analytics
Reviews
Reviewers' Company Size
Delighted
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.6%
Information Technology and Services
15.3%
Internet
10.2%
Apparel & Fashion
3.4%
Building Materials
3.4%
Other
49.2%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
Who owns delighted?
1 Comment
MH
It's Qualtrics I thinkRead more
Is it possible to send SMS surveys to customers with Delighted?
1 Comment
SG
Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for...Read more
Delighted has no more discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
EK
Hello Ravish,
We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic...Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
LS
Yes. There are different visual graph options that make viewing and presenting results extremely easy.Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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