# Delighted vs SurveyMonkey Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in providing a comprehensive survey experience, particularly with its **benchmark comparison feature** , which allows users to see how their scores stack up against similar organizations. This feature adds valuable context to the data collected, enhancing the overall usability of the platform.
- **Users say** that Delighted stands out for its **intuitive design** and ease of navigation, making it a favorite among teams looking for a straightforward way to gather feedback. Reviewers appreciate the simplicity of the surveys, which encourages higher response rates from customers.
- **According to verified reviews** , SurveyMonkey's robust reporting and insights features are frequently highlighted, with users noting how easy it is to create, share, and analyze surveys. This capability is particularly beneficial for organizations that rely on data-driven decision-making.
- **Reviewers mention** that Delighted's customer support is a significant advantage, with many users praising the quick response times and helpfulness of the support team. This level of service can be crucial for businesses that need timely assistance while implementing feedback strategies.
- **G2 reviewers highlight** that while SurveyMonkey has a higher overall satisfaction score, Delighted's users rate its ease of use and setup slightly higher. This suggests that Delighted may be more accessible for teams that prioritize a quick learning curve and straightforward implementation.
- **Users report** that SurveyMonkey's extensive feature set, including options for sending surveys via email, QR codes, and website embeds, significantly enhances its effectiveness in capturing responses. In contrast, Delighted's focus on simplicity and short surveys appeals to those who want to minimize the time customers spend providing feedback.



---
## Frequently Asked Questions

### What is the difference between SurveyMonkey vs Delighted?

Delighted stands out for higher reviewer satisfaction in setup, support, and ease of use, while SurveyMonkey is more widely adopted and recognized for its ease of creation and templates.

| [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | [Delighted](https://www.g2.com/products/delighted/reviews) |
| --- | --- |
| 4.4/5 (23,901 reviews) | 4.7/5 (60 reviews) |
| Small-Business | Mid-Market |
| 9.0 | 9.4 |
| 8.5 | 9.3 |
| Ease of Use (375 all-time mentions) | — |



### How do the pricing models of SurveyMonkey and Delighted compare?

Delighted is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to SurveyMonkey.

- **SurveyMonkey:** In recent reviews, many cite that advanced features and reporting tools are locked behind higher-tier plans, and the free plan is quite limited, with 116 all-time mentions of expense.
- **Delighted:** Reviewers highlight that the basic plan is much cheaper than competitors and provides good value, especially for NPS-specific needs.
- **Switching reasons:** Reviewers move to Delighted for more affordable NPS survey capabilities and to avoid higher costs associated with SurveyMonkey's advanced features.



### What are the best alternatives to SurveyMonkey and Delighted?

AskNicely, SurveySparrow, and Jotform are the top three alternatives to SurveyMonkey and Delighted.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5 (23,901 reviews) | Small-Business | Advanced features can be expensive, and some customization options are limited on lower-tier plans. | Ease of Use (375 all-time mentions) |
| [Delighted](https://www.g2.com/products/delighted/reviews) | 4.7/5 (60 reviews) | Mid-Market | Basic plan is much cheaper than other competitors and provides good value for NPS surveys. | Easy to use and intuitive for NPS/CSAT surveys |
| [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5 (1,050 reviews) | Mid-Market | — | — |
| [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) | 4.4/5 (2,067 reviews) | Small-Business | — | — |
| [Jotform](https://www.g2.com/products/jotform/reviews) | 4.7/5 (5,422 reviews) | Small-Business | — | — |



### Which Survey features should I prioritize when comparing SurveyMonkey and Delighted?

Buyers should prioritize ease of use, ease of setup, quality of support, customization, and reporting/analytics when comparing SurveyMonkey and Delighted.

- **Ease of Use:** SurveyMonkey scores 9.2 (375 all-time mentions); Delighted scores 9.6.
- **Ease of Setup:** SurveyMonkey scores 9.0; Delighted scores 9.4.
- **Quality of Support:** SurveyMonkey scores 8.5 (73 all-time mentions); Delighted scores 9.3.
- **Customization:** SurveyMonkey has 61 all-time mentions for customization; Delighted reviewers note easy customization for NPS/CSAT surveys.
- **Reporting/Analytics:** SurveyMonkey is frequently cited for insights generation (59 all-time mentions); Delighted reviewers highlight easy-to-understand reporting and dashboards.



### What are the pros and cons of SurveyMonkey vs Delighted?

SurveyMonkey's headline strength is its ease of use and creation, while Delighted excels in intuitive setup and NPS/CSAT survey management.

- **SurveyMonkey strengths:** Ease of Use (375 all-time mentions), Ease of Creation (171), Templates (88), Features (86), Customization (61), Insights Generation (59), Easy Integrations (56), Feedback Management (53).
- **SurveyMonkey trade-offs:** Expensive (116 all-time mentions), Limitations (91), Limited Customization (62), Restrictions (46), Poor Visualization (33), Expensive Features (32).
- **Delighted strengths:** Reviewers highlight intuitive setup, ease of use for NPS/CSAT, and strong reporting and dashboard features.
- **Delighted trade-offs:** Reviewers note limited advanced reporting features and that some customizations require developer resources.



### Is SurveyMonkey or Delighted better for small businesses?

SurveyMonkey is the better fit for small businesses, as it is most widely adopted in the Small-Business segment and frequently cited for ease of use and cost-effectiveness at scale.

- **SurveyMonkey:** Largest segment is Small-Business; reviewers highlight its user-friendly interface, quick setup, and cost-effectiveness for small teams.
- **Delighted:** Largest segment is Mid-Market; reviewers in small businesses appreciate the free version for limited client lists and automated scheduling, but most sentiment centers on NPS/CSAT use cases.



### Which Survey platform has better integrations?

SurveyMonkey and Delighted are at parity for integrations, with both products supporting key third-party tools and reviewers mentioning integrations positively.

- **SurveyMonkey:** In recent reviews, integrations with Outlook, Office365, and CRM tools are cited, with 53 all-time mentions of integrations.
- **Delighted:** Reviewers mention integrations with Slack, Salesforce, Zapier, and TrustPilot, with positive sentiment around Slack and Salesforce integration experiences.



### How do SurveyMonkey and Delighted compare on customer support?

Delighted is rated higher for Quality of Support, with a 0.8-point advantage over SurveyMonkey (9.3 vs 8.5).

- **SurveyMonkey:** Reviewers describe support as generally helpful but occasionally slow to respond or less accessible, with 73 all-time mentions of customer support.
- **Delighted:** Reviewers consistently praise fast, friendly, and helpful support, with multiple mentions of efficient onboarding and responsive assistance.



### Which is easier to implement, SurveyMonkey or Delighted?

Delighted is rated higher for Ease of Setup, with a 0.4-point advantage over SurveyMonkey (9.4 vs 9.0).

- **SurveyMonkey:** Reviewers frequently cite quick and straightforward setup, with many noting the process is easy for both individuals and teams.
- **Delighted:** Reviewers consistently highlight the platform's intuitive setup, minimal effort required, and rapid onboarding, especially for NPS/CSAT surveys.



### Which product has better Surveys?

SurveyMonkey is more frequently cited for its Surveys feature, with higher all-time mention counts and strong reviewer sentiment.

- **SurveyMonkey:** Surveys are the most frequently mentioned feature, with 375 all-time mentions for ease of use and 171 for ease of creation; reviewers highlight robust templates, customization, and analytics.
- **Delighted:** Reviewers praise Delighted for intuitive NPS/CSAT survey creation and easy reporting, but all-time mention counts are not supplied.



| | Delighted | SurveyMonkey | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 59 | 23,906 | 
| **Largest Market Segment** | Mid-Market (58.6% of reviews) | Small-Business (36.7% of reviews) | 
| **Entry Level Price** | $0.00 | Contact Us | 

---
## Top Pros & Cons

### Delighted

**Not enough data**

### SurveyMonkey

Pros:
- Ease of Use (376 reviews)
- Ease of Creation (171 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

---
## Ratings Comparison
| Rating | Delighted | SurveyMonkey | 
|---|---|---|
  | **Meets Requirements** | 9.0 (50 reviews) | 9.0 (20967 reviews) | 
  | **Ease of Use** | 9.6 (50 reviews) | 9.2 (21106 reviews) | 
  | **Ease of Setup** | 9.4 (38 reviews) | 9.0 (8455 reviews) | 
  | **Ease of Admin** | 9.4 (38 reviews) | 8.9 (7834 reviews) | 
  | **Quality of Support** | 9.3 (44 reviews) | 8.5 (14845 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (35 reviews) | 8.8 (6870 reviews) | 
  | **Product Direction (% positive)** | 8.8 (49 reviews) | 7.7 (20446 reviews) | 

---
## Pricing

### Delighted

#### Entry-Level Pricing

Plan: Free Starter

Price: $0.00

Key Features:
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user

[Browse all 4 editions](https://www.g2.com/products/delighted/pricing)

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Additional Functionality

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **SurveyMonkey** | 8.0/10 | 367 |

#### Feedback Management

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Tagging** | Not enough data | 7.9 (162 reviews) | 
| **Segmentation** | Not enough data | 8.3 (164 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.3 (220 reviews) | 

#### Feedback Analysis

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.2 (157 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.0 (154 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 7.9 (152 reviews) | 

#### Feedback Sources

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.2 (156 reviews) | 
| **Surveys** | Not enough data | 9.3 (304 reviews) | 
| **Social Media** | Not enough data | 7.8 (138 reviews) | 
| **Customer Service Channels** | Not enough data | 7.7 (136 reviews) | 

#### Generative AI

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (146 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (89 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 1898 |

#### Survey Management

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.1 (1605 reviews) | 
| **Customizable Questions** | Not enough data | 8.9 (1487 reviews) | 
| **Templates** | Not enough data | 8.6 (1372 reviews) | 
| **Survey Distribution** | Not enough data | 8.9 (1469 reviews) | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Site Intercept Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Question Branching** | Not enough data | 8.4 (1182 reviews) | 
| **Branding** | Not enough data | 8.2 (1220 reviews) | 
| **Multimedia Support** | Not enough data | 8.1 (1061 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.1 (904 reviews) | 

#### Survey Insights

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.6 (1488 reviews) | 
| **BI Tools Integration** | Not enough data | 8.0 (942 reviews) | 
| **Data Exporting** | Not enough data | 8.5 (1291 reviews) | 
| **Permissions** | Not enough data | 8.4 (1136 reviews) | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Presentation Tools** | Not enough data | Not enough data | 
| **Data Analysis Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.6 (143 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (155 reviews) | 
| **Decision Making** | Not enough data | 8.1 (153 reviews) | 
| **Dynamic Content** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Single Sign On** | Not enough data | Not enough data | 
| **Phone Polling** | Not enough data | Not enough data | 
| **Online Polling** | Not enough data | Not enough data | 
| **Support Audio/Images/Video** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Word Clouds** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 
| **Q&A Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Cleansing** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **URL Customization** | Not enough data | Not enough data | 
| **Question Piping** | Not enough data | Not enough data | 
| **Offline Response Collection** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Response Validation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Response Quotas** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Randomization** | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **SurveyMonkey** | 8.4/10 | 316 |

#### Customization

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.8 (232 reviews) | 
| **Conditional Logic** | Not enough data | 8.4 (218 reviews) | 
| **Multi-page Forms** | Not enough data | 8.8 (227 reviews) | 
| **Design** | Not enough data | 8.5 (265 reviews) | 
| **Forms Creation & Design** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.3 (171 reviews) | 
| **Offline Capability** | Not enough data | 7.8 (144 reviews) | 
| **Notifications** | Not enough data | 8.4 (209 reviews) | 
| **Payments** | Not enough data | 7.8 (144 reviews) | 
| **Mobile Forms** | Not enough data | 8.6 (207 reviews) | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Content Publishing Options** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Document Classification** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | Not enough data | Not enough data | 
| **Autofill** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **Convert to PDF** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Media Library** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Full Text Search** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | 8.2/10 | 7 |
| **SurveyMonkey** | N/A | N/A |

#### Generative AI

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Brand Design Consistency** | 8.9 (6 reviews) ✓ Verified | Not enough data | 
| **Survey Deployment** | 8.9 (6 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 8.3 (6 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 7.8 (6 reviews) ✓ Verified | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Process Management

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Feedback Aggregation** | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | 8.1 (6 reviews) | Not enough data | 
| **Real-Time Analysis** | 7.5 (6 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | 8.6 (6 reviews) | Not enough data | 
| **360 Degree Feedback** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### System Management

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Security** | 8.7 (5 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Customer Experience Management** | Not enough data | Not enough data | 
| **NPS of Employees** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **Ratings/Reviews** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Text Fields** | Not enough data | Not enough data | 
| **Customizable Questions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **NPS of Customers** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Question Branching** | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **SurveyMonkey** | 9.2/10 | 19 |

#### Survey Design - Consumer Insights Platforms

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | 9.4 (8 reviews) | 
| **AI Smart Probes** | Not enough data | Not enough data | 
| **Question Branching** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Rapid Research** | Not enough data | 9.0 (7 reviews) | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | 9.3 (5 reviews) | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Delighted | SurveyMonkey | 
|---|---|---|
| **Customizable Questions** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Face-to-Face** | Not enough data | Not enough data | 
| **Survey Sample Management** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Phone-Based** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Panel Management** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Paper-Based** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Statistical Analysis** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to Delighted (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to SurveyMonkey (3):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Delighted | SurveyMonkey | 
|---|---|---|
| **Small-Business** | 39.7% | 36.7% | 
| **Mid-Market** | 58.6% | 34.2% | 
| **Enterprise** | 1.7% | 29.1% | 

### By Industry

#### Delighted

- **Computer Software:** 19.0%
- **Information Technology and Services:** 15.5%
- **Internet:** 10.3%
- **Apparel & Fashion:** 3.4%
- **Building Materials:** 3.4%
- **Retail:** 3.4%
- **Consumer Services:** 3.4%
- **Insurance:** 3.4%
- **Financial Services:** 3.4%
- **Health, Wellness and Fitness:** 1.7%
- **Other:** 32.8%

#### SurveyMonkey

- **Education Management:** 8.4%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Non-Profit Organization Management:** 4.9%
- **Information Technology and Services:** 4.9%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.5%

---
## Alternatives

### Alternatives to Delighted

- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1051 reviews)
- [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) — 4.3/5 stars (65 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1014 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (958 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (3011 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)
- [Outgrow](https://www.g2.com/products/outgrow/reviews) — 4.7/5 stars (332 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5578 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1051 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1014 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (958 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (475 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.4/5 stars (425 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)

---
## Top Discussions

### Delighted

- Title: [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) — 1 comment
  > **Top comment:** "It's Qualtrics I think"
- Title: [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for..."

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/delighted-vs-surveymonkey)