Deepwatch Reviews & Product Details

The Deepwatch team has been great! They're very responsive and our requests are processed fast. The improvements in detection engineering from their DRS 2.0 update have been outstanding. Fewer false positives, fewer unnecessary alerts, more detections enabled, etc. They leverage the Splunk platform for the backend, which is great because we've had no issues integrating our log sources. Splunk is well supported, and that's been fantastic to have. Review collected by and hosted on G2.com.

This is not a knock on the Deepwatch team. I'm just not a huge fan of Service Now, which is what the DW team leverages for escalations. It works just fine for what it is. I just find other systems like Jira to be easier to use, especially for multi-line comments. Review collected by and hosted on G2.com.

Deepwatch brings together top-tier human analysts with smart tools and delivers 24/7 monitoring in a way that really feels like an extension of our security team. Their responsiveness has been excellent and their insight into our environment has helped us improve awareness and detection. Review collected by and hosted on G2.com.

One small point: their communication via certain channels (for instance Slack) can feel quieter than we’d like for real-time collaboration. Also, because they’re focused heavily on certain technologies (like Splunk) you might need to check how well your own tool-stack integrates. Review collected by and hosted on G2.com.

Deepwatch has been a highly responsive and collaborative partner. When they escalate alerts, they are truly critical with no false positives. We have a strong working relationship between our SOC teams, and their customer success manager stays closely engaged. They help us fine-tune alerting, answer questions quickly, and ensure we are aligned on priorities. This partnership has improved our operational efficiency and confidence in our detection strategy. Review collected by and hosted on G2.com.

While Deepwatch is highly responsive through their ticketing system, their Slack channel tends to be quiet and not ideal for real-time escalation. That said, this hasn’t impacted support quality, as tickets remain the most effective and reliable way to engage their team. It’s a minor concern, but worth noting for teams that prefer more interactive communication channels. Review collected by and hosted on G2.com.

Working on MDR with Deepwatch is an amazing experience for myself. The whole team is flexible, responsive, knowledgeable, and professional. I reach out to DeepWatch on a daily basis; whether it's a member or an issue/improvement on hand.

We have a success manager assigned to us, Caroline G. We have a bi-weekly call to discuss issues, roadblocks, future implementation, and status updates. We often communicate over email & slack outside the bi-weekly calls. Caroline is consistently available for us outside of her work hours; Sick day, PTO, and off hours. She is a very joyous person to be around with; which allows customers to approach her easily, feeling open to reach out to her.

I worked with a few MDR engineers; Chase C., Steven L., Titi O., Kane H., Larry S., and more. The team is very knowledgeable; very capable of addressing our initial setups, troubleshooting log ingestions, defining alerts, and provided solutions for improvement. The knowledge base articles written by a few of the engineers were very helpful; very easy to read and understand. I don’t know who managed our log ingestion applications but they are performing an excellent job; we are up to date with our OS and application version. The detection engineers provides very well defined alerts; which provides activities we may not be aware of.

We had a false alarm, but at the time an admin was unable to verified their actions within the network. Deepwatch was there, treating the scenario as a possible intrusion. All hands on deck, Deepwatch were there, performing their duties as much as they possibly can. That to me is the key - Deepwatch was there for us during a possible instrusive situation.

I hope to keep to continue having Deepwatch’s support. Caroline G and the MDR engineers really deserve a raise, promotion, and award. Very dedicated, intelligent, and professional team. Review collected by and hosted on G2.com.

I don't have any complaints or dislike. I enjoy working with the DeepWatch. It's a great experience. Review collected by and hosted on G2.com.

Deepwatch employes a skilled team of engineers, analysts, and CSMs who are able to assist with implementation of new log sources and alerts. The team is able to respond to security events quickly and effectively, while providing additional support if needed. Review collected by and hosted on G2.com.

Deepwatch's core competencies are currently focused on leveraging the Splunk SIEM but are expanding to MS Sentinel. Review collected by and hosted on G2.com.

I'm a fan of how many technicians they have in several areas of expertise for the Splunk platform, specifically. I can always go to them and ask questions to find possible solutions. Review collected by and hosted on G2.com.

Nothing comes to mind at this time, to be perfectly honest. Caroline is very attentive, and all the technicians are very helpful. Review collected by and hosted on G2.com.

Dynamic risk scoring method versus 1:1 alerting has reduced false positives. Their tooling is fairly easy to use, and wasn't overly cumbersome to implement. The management of Splunk has reduced a lot of workload for our teams Review collected by and hosted on G2.com.

Internal team communications among Deepwatch. They have struggled to accomplish simple requests in a timely manner in terms of customer support Review collected by and hosted on G2.com.

Tier 1 alert review is fairly scripted and escalated cases provide sufficient detail. Very few system outages as part of hosting. Responsive to tuning and engineering requests. Review collected by and hosted on G2.com.

Some growing pains as Deepwatch expands offerings. Challenges with following off-hours escalation trees. Review collected by and hosted on G2.com.

Understanding the need and implementing. Review collected by and hosted on G2.com.

They should have more integration option Review collected by and hosted on G2.com.

Relationship and collaboration with Detection Engineers and CSM. Joshua Graham has moved mountains for us Review collected by and hosted on G2.com.

They did negotiate a transition period in 2024 but are on the other side of it now and improved for the better Review collected by and hosted on G2.com.