Deepwatch manages our Security Services by enhancing organization security operations and providing continuous monitoring. Deepwatch's team acts as true security guider rather than just a service provider. They deliver actionable insights clear communication and strategic guidance that helpping us stay ahead of upcoming threats also in out automation platforms like Torq Hyperautomation to orchestrate faster response workflows and reduce manual effort. Review collected by and hosted on G2.com.

We observed the documentation could help us a lot if the smoothness was better in transition. When we had big amount of log data than Splunk searches can be slow and this really depends on how driven the query is. In last if integrated partner systems have limitations can cause constraint to Deepwatch's performance and visibility. Review collected by and hosted on G2.com.

Deepwatch has provided a reliable and consistent service and deepwatch has collaborated with us to deliver a robust solution and has surpassed our expectations in addressing complex security issuse.The evaluation and contract negotiations were smooth at the right time.The transition went superior to anticipated and with what we would consider typical challenges. Review collected by and hosted on G2.com.

Initial on boarding and fine -tuning may take time for complex environments.Faster UI performance and more flexible integrations with niche security tools would also improve the overall experience and maintenance of the different service components has been a bit difficult. Review collected by and hosted on G2.com.

Our Team Management love Deepwatch's fixed Subscription - Based pricing model as a monetary resources manger. This is an alternative to paying large capital for setting up a round the clock in- house security team. Our team feel as long - term Deepwatch customers that our operations can be very successful. Deepwatch does a good job of balancing expert manpower with developing talent to adequately protect our cash flow Financial and Economical data and bottom line. The supporting software has also been modernized, and present their forward -looking outlook.Overall Awesome experience. Review collected by and hosted on G2.com.

Drawback of Deepwatch is that its advanced capabilites and reporting may be intimidating for those teams that don't have technical expertise. We feel pricing is quite high for our Company/ Organization and samll Industry. Initial setup and customisation may be challenging and time -consuming,potentially needing more support than that of Easier -To -Use security platforms and hard to carry out the proper control of costs and immediately see ROI to our board. Review collected by and hosted on G2.com.

Deepwatch is easy to work with. They are dependable and highly responsive. Whenever I have a question they are quick to respond and help. Review collected by and hosted on G2.com.

I would like to add on more services but the cost has prohibited that. Review collected by and hosted on G2.com.

The Deepwatch team has been great! They're very responsive and our requests are processed fast. The improvements in detection engineering from their DRS 2.0 update have been outstanding. Fewer false positives, fewer unnecessary alerts, more detections enabled, etc. They leverage the Splunk platform for the backend, which is great because we've had no issues integrating our log sources. Splunk is well supported, and that's been fantastic to have. Review collected by and hosted on G2.com.

This is not a knock on the Deepwatch team. I'm just not a huge fan of Service Now, which is what the DW team leverages for escalations. It works just fine for what it is. I just find other systems like Jira to be easier to use, especially for multi-line comments. Review collected by and hosted on G2.com.

cOURTEOUS, knowlegable techs; intuitive user interface; trusted reputation. Great support and proactive portal features. Use of AI integration saves time in troubleshooting. Splunk integration. Review collected by and hosted on G2.com.

There are no downsides I'm currently aware of. Review collected by and hosted on G2.com.

It is keeping our employee data very safe. The dashboard is showing clear reports of any suspicious activity by staff. It is giving peace of mind that our sensitive HR records are fully protected 24/7. Review collected by and hosted on G2.com.

The price is on a higher side for a mid size company budget. Some of the technical words in the weekly reports are simply beyond me (I am not a professional), too. "We need more plain language for the management team. Review collected by and hosted on G2.com.

Deepwatch brings together top-tier human analysts with smart tools and delivers 24/7 monitoring in a way that really feels like an extension of our security team. Their responsiveness has been excellent and their insight into our environment has helped us improve awareness and detection. Review collected by and hosted on G2.com.

One small point: their communication via certain channels (for instance Slack) can feel quieter than we’d like for real-time collaboration. Also, because they’re focused heavily on certain technologies (like Splunk) you might need to check how well your own tool-stack integrates. Review collected by and hosted on G2.com.

very responsive, proactive , and professional SOC services Review collected by and hosted on G2.com.

na , been very happy so far , always realiable Review collected by and hosted on G2.com.

Deepwatch has been a highly responsive and collaborative partner. When they escalate alerts, they are truly critical with no false positives. We have a strong working relationship between our SOC teams, and their customer success manager stays closely engaged. They help us fine-tune alerting, answer questions quickly, and ensure we are aligned on priorities. This partnership has improved our operational efficiency and confidence in our detection strategy. Review collected by and hosted on G2.com.

While Deepwatch is highly responsive through their ticketing system, their Slack channel tends to be quiet and not ideal for real-time escalation. That said, this hasn’t impacted support quality, as tickets remain the most effective and reliable way to engage their team. It’s a minor concern, but worth noting for teams that prefer more interactive communication channels. Review collected by and hosted on G2.com.