# Customer Communications Management Reviews **Vendor:** ACI Worldwide **Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 4 ## About Customer Communications Management Customer Communications Management combines payments, billing and communications into an integrated, end-to-end platform. Business users can orchestrate, change, manage content and govern all communications, removing the costs and long timelines of technology projects. ## Customer Communications Management Reviews ### 1. This tool has taken our customer communication to the next level **Rating:** 4.5/5.0 stars **Reviewed by:** SM Iftekhar S. | Management Trainee, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about Customer Communications Management?** It has bought efficiency for our marketing team & improved our communication with the customer. It is such a practical driven software that is helping us a lot & supporting regulatory compliance. **What do you dislike about Customer Communications Management?** The system is very unorganized. As it is newly deployed the issue is acceptable but it requires tons of development **What problems is Customer Communications Management solving and how is that benefiting you?** We are working with Batch Communications & Chat/Messaging through these tools. It is also helping us in Content Management. ### 2. It helps manage our communications with the customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Customer Communications Management?** What I like best about this is that it provides a way to help us manage the way we communicate with our customers. **What do you dislike about Customer Communications Management?** There is not much to dislike about this management program. **What problems is Customer Communications Management solving and how is that benefiting you?** Customer Communications Management helps us with our customer service skills. ### 3. Power key of the communication management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Customer Communications Management?** Team spirit, clearing up all the details to perfect landing in to the goal . **What do you dislike about Customer Communications Management?** The often Operation disorders and working with non understanding for any steps taken to reach the results needs. **What problems is Customer Communications Management solving and how is that benefiting you?** BuldibgTrust between customer and our professionalism on he's /her way steps in to he's/her needs that's makes profit increase to the company three benefits: More money, customer satisfactions and great reputation in customer service to teamwork and company . ### 4. Review of CCM **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2021 **What do you like best about Customer Communications Management?** Gives you new insight on current practices **What do you dislike about Customer Communications Management?** It's not easily understood, requires a lot of studying **What problems is Customer Communications Management solving and how is that benefiting you?** Easy to disseminate information to multiple customers ## Customer Communications Management Discussions - [What is communication application software?](https://www.g2.com/discussions/what-is-communication-application-software) - [What is a communication management system?](https://www.g2.com/discussions/what-is-a-communication-management-system) - [What are CCM tools?](https://www.g2.com/discussions/what-are-ccm-tools) - [What is customer communication software?](https://www.g2.com/discussions/what-is-customer-communication-software) - [View Customer Communications Management pricing details and edition comparison](https://www.g2.com/products/customer-communications-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+07%3A06%3A58+-0500&secure%5Bsession_id%5D=a136b2d4-04b7-4825-af06-96cb1ed9b659&secure%5Btoken%5D=192aba94810315b33f5c39d93812daed4ed0b294649981fccec25cb6d270cf69&format=llm_user) ## Customer Communications Management Features **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Generative AI** - AI Text Generation - AI Text Summarization ## Top Customer Communications Management Alternatives - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - 4.2/5.0 (649 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,410 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,370 reviews)