Introducing G2.ai, the future of software buying.Try now

Haven

Sponsored

Haven

5/5

(31)

Visit Website

Customer Communications Management

By ACI Worldwide

Unclaimed Profile

4.3/5

(4)

Haven

Sponsored

Haven

5/5

(31)

Visit Website

It's been two months since this profile received a new review

Customer Communications Management Reviews & Product Details

Top-Rated Alternatives

Adobe Experience Manager

Adobe Experience Manager

Front

Salesforce Service Cloud

Salesforce Service Cloud

View All Alternatives

Customer Communications Management Reviews (4)

G2 reviews are authentic and verified.

SS

SM Iftekhar S.

Management Trainee

Mid-Market (51-1000 emp.)

11/10/2021

"This tool has taken our customer communication to the next level"

4.5/5

What do you like best about Customer Communications Management?

It has bought efficiency for our marketing team & improved our communication with the customer. It is such a practical driven software that is helping us a lot & supporting regulatory compliance. Review collected by and hosted on G2.com.

What do you dislike about Customer Communications Management?

The system is very unorganized. As it is newly deployed the issue is acceptable but it requires tons of development Review collected by and hosted on G2.com.

AO

Verified User in Outsourcing/Offshoring

Mid-Market (51-1000 emp.)

12/23/2021

"It helps manage our communications with the customers."

5/5

What do you like best about Customer Communications Management?

What I like best about this is that it provides a way to help us manage the way we communicate with our customers. Review collected by and hosted on G2.com.

What do you dislike about Customer Communications Management?

There is not much to dislike about this management program. Review collected by and hosted on G2.com.

AA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

8/13/2021

"Power key of the communication management"

4.5/5

What do you like best about Customer Communications Management?

Team spirit, clearing up all the details to perfect landing in to the goal . Review collected by and hosted on G2.com.

What do you dislike about Customer Communications Management?

The often Operation disorders and working with non understanding for any steps taken to reach the results needs. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Mid-Market (51-1000 emp.)

8/14/2021

"Review of CCM"

3/5

What do you like best about Customer Communications Management?

Gives you new insight on current practices Review collected by and hosted on G2.com.

What do you dislike about Customer Communications Management?

It's not easily understood, requires a lot of studying Review collected by and hosted on G2.com.

There are not enough reviews of Customer Communications Management for G2 to provide buying insight. Below are some alternatives with more reviews:

Adobe Experience Manager

Adobe Experience Manager helps you create, manage, and optimize digital customer experiences across every channel, including web, mobile apps, digital forms, and communities.

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Salesforce Service Cloud

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Fin by Intercom

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.

Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry!

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

View More Pricing Information

Categories on G2

Customer Communications Management

Explore More

Best SAP service provider near me

Best anti-money laundering software for fintech

What's the best software for training new sales reps

Best SAP service provider near me

Best anti-money laundering software for fintech

What's the best software for training new sales reps

Best accounts receivable software for small businesses

Most recommended purchasing service apps

Best contact center software for small business

View Alternatives

Customer Communications Management

4.3/5

(4)

View Alternatives