---
title: Customer Communications Management Reviews
meta_title: 'Customer Communications Management Reviews 2026: Details, Pricing, &
  Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Customer Communications Management works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 4
  scale: '5'
date_modified: '2025-10-31'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Customer Communications Management Reviews
**Vendor:** ACI Worldwide  
**Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 4
## About Customer Communications Management
Customer Communications Management combines payments, billing and communications into an integrated, end-to-end platform. Business users can orchestrate, change, manage content and govern all communications, removing the costs and long timelines of technology projects.




## Customer Communications Management Reviews
  ### 1. Review of CCM

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 14, 2021

**What do you like best about Customer Communications Management?**

Gives you new insight on current practices

**What do you dislike about Customer Communications Management?**

It's not easily understood, requires a lot of studying

**What problems is Customer Communications Management solving and how is that benefiting you?**

Easy to disseminate information to multiple customers


## Customer Communications Management Discussions
  - [What is communication application software?](https://www.g2.com/discussions/what-is-communication-application-software)
  - [What is a communication management system?](https://www.g2.com/discussions/what-is-a-communication-management-system)
  - [What are CCM tools?](https://www.g2.com/discussions/what-are-ccm-tools)
  - [What is customer communication software?](https://www.g2.com/discussions/what-is-customer-communication-software)

- [View Customer Communications Management pricing details and edition comparison](https://www.g2.com/products/customer-communications-management/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-14+05%3A28%3A40+-0500&secure%5Bsession_id%5D=f2877de2-3de9-45d0-807e-6be00754f09c&secure%5Btoken%5D=55e6ae4ef90c5d85cc55ffcd2d470d9572a128d880fbb201521b003ccf53abbc&format=llm_user)

## Customer Communications Management Features
**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance
- Batch Communications
- Multi-Channel Communication
- On-Demand Communications
- Interactive Content

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Chat/Messaging
- Customer Database
- Customizable Branding
- Call Recording
- Autoresponders
- IVR
- Email Management
- Template Management
- SMS Messaging
- Surveys & Feedback
- Content Management
- Knowledge Base Management
- Compliance Management
- Multi-Language
- Interaction Tracking
- Third-Party Integrations
- Social Media Integration
- Workflow Management
- Customer History
- Activity Dashboard
- AI Copilot
- Video Support
- CRM
- Inbox Management
- API
- Alerts/Notifications
- Feedback Management
- Reporting & Statistics
- Collaboration Tools
- Activity Tracking

## Top Customer Communications Management Alternatives
  - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - 4.2/5.0 (663 reviews)
  - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,451 reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,586 reviews)