Custify Features

Based on 335 Custify reviews and verified by the G2 Product R&D team. Provides users a customer-specific score to determine the overall satisfaction of each customer.

Based on 335 Custify reviews and verified by the G2 Product R&D team. Monitor customer actions overall as well as their interactions with different teams within the company, such as the support team

Based on 339 Custify reviews and verified by the G2 Product R&D team. Gain a holistic view of your customers. Create customer profiles based on data pulled in from multiple sources including CRMs, service desks, marketing tools, and financial systems such as accounting and payroll software.

Based on 331 Custify reviews and verified by the G2 Product R&D team. Create and structure key customer success processes into a "playbook" to create unified team best practices for handling customers.

Based on 333 Custify reviews and verified by the G2 Product R&D team. Separate customers into similar segments based on criteria such as subscription models, support needs, or usage behaviors to allow for more personalized and specific attention.

Based on 321 Custify reviews and verified by the G2 Product R&D team. Identify which customers are getting the most out of your products or services and highlight those who have not yet fully adopted or may need further training.

Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information. This feature was mentioned in 229 Custify reviews.

Based on 297 Custify reviews and verified by the G2 Product R&D team. Calculates the risk that your customers will not renew or continue using your product or service.

Based on 298 Custify reviews and verified by the G2 Product R&D team. Discovers and highlights factors that lead to upsell opportunities.

Based on 303 Custify reviews and verified by the G2 Product R&D team. Allows users to set custom triggers to signal actions that will lead a customer to act in a particular way.

As reported in 174 Custify reviews. Ability for the platform to learn and improve predictions based on previous customer behavior and a growing database of customer information.

Based on 293 Custify reviews and verified by the G2 Product R&D team. Access pre-built and custom reports and dashboards for viewing

Based on 319 Custify reviews and verified by the G2 Product R&D team. The number of sources from which the platform can pull customer data and how well those integrations are supported.

Based on 223 Custify reviews and verified by the G2 Product R&D team. Ability to input, modify, and extract data from the application in bulk through a structured file.

Based on 311 Custify reviews and verified by the G2 Product R&D team. Automates everday customer success functions for more efficient and effective day-to-day processes.

Based on 322 Custify reviews and verified by the G2 Product R&D team. Set alerts for customer actions in order to respond quickly and proactively.

Based on 325 Custify reviews and verified by the G2 Product R&D team. Allows administrators to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views.

Based on 312 Custify reviews and verified by the G2 Product R&D team. Ability for the platform to grow with the user's company and support an increasing number of customers and users within the platform.

Based on 299 Custify reviews and verified by the G2 Product R&D team. The measures taken to ensure that the customer data being held within the platform is being hosted in a safe environment and is not prone to risks.

Based on 325 Custify reviews and verified by the G2 Product R&D team. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

Based on 320 Custify reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Allows you to deploy NPS surveys to users.

Analyzes user survey responses and information in the application.

Organizes users into predefined groups and provides different responses based on group.

Supports multiple languages.

Provides responses based on user behavior and feedback.

Supports audio and video-based walkthroughs.

Supports text bubble walkthroughs.

Ability to see analytics at the account level.

Ability to see analytics at the user level.

Ability to compare usage across segments such as role, company size, etc.

See how users move though a product via grouped page sequences

Receive automated alerts and reports based on gains or losses in performance.

View analytics for multiple products in a single dashboard, including cross-product engagement

Scores customers and visitors to identify at-risk or thriving accounts.

Breadth and functionality of integrations with third-party products.

Uses external data sources to improve customer profiles.

Can be updated to accept new sources and types of data.

Can act as a content marketing platform.

Can engage with customers across any device with a consistent message.

Provides analysis of marketing program ROI and efficiency.

Predicts outcomes based on statistical models; can give insight to "what-if" scenarios.

Uses artificial intelligence to provide suggestions based on desired outcomes.

Highlights cross-sell, upsell, and white space opportunities

Can fully automate the deal renewal process

Suggests content appropriate to stage and tone of the deal

Can operate under at least two distinct sales methodologies

Includes recording and review capabilities to train new salespeople or review old deals

Creates and stores multiple playbooks for sales

Allows multiple relationship maps for each account and opportunity

Includes explicit definitions of stakeholder roles

Provide templates for customer journey mapping to jumpstart the process. This feature was mentioned in 12 Custify reviews.

Ability to export customer journey maps in a variety of formats to present and analyze. This feature was mentioned in 12 Custify reviews.

Allow team members to invite others to collaborate on journey maps and make direct changes. 12 reviewers of Custify have provided feedback on this feature.

Provide the ability to compare the experiences of multiple personas in one journey map. 12 reviewers of Custify have provided feedback on this feature.

Based on 12 Custify reviews. Ability to integrate with cross-channel, real-time data analytics to power customer journey map creation.

Provides users the ability to dynamically segment their users based on varying criteria (i.e. email opens, product features, etc.). This feature was mentioned in 16 Custify reviews.

Automates the testing and optimization of customer-facing messaging and campaigns. 17 reviewers of Custify have provided feedback on this feature.

Based on 16 Custify reviews. Ability to uncover and visualize how users move through your website, marketing campaigns, and product(s).

As reported in 16 Custify reviews. Ability to measure product usage by feature, campaign performance by source, and other trending metrics.

Provides dashboards to combine and visualize quantitative and qualitive customer journey data. 17 reviewers of Custify have provided feedback on this feature.

Based on 16 Custify reviews. Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group customer journey data.

Ability to create visualizations or maps of past, current, or future customer journeys based on behavioral data. This feature was mentioned in 15 Custify reviews.

Integrates with additional marketing analytics and other marketing, sales, and e-commerce-related software to provide one source of truth for customer journey analytics. 14 reviewers of Custify have provided feedback on this feature.

Provides the ability to setup automated alerts to drive targeted actions and customer experience improvements. 14 reviewers of Custify have provided feedback on this feature.

Calculates net promoter score (NPS) using customer feedback data.

Calculates customer satisfaction (CSAT) score using customer feedback data.

Calculates customer effort score (CES) using customer feedback data.

Provides gamification tools to incentivize employees to leverage customer feedback insights.

Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience.

Allow users to create surveys and repond to customer feedback in a variety of languages.

Allows users to deploy surveys and intake feedback data for multiple brands.

Vendor provides industry- or role-specific experience management solutions.

As reported in 20 Custify reviews. Provide customizable workflows for onboarding activities and tasks.

Include templates for onboarding project plans and documents. This feature was mentioned in 20 Custify reviews.

As reported in 20 Custify reviews. Generate checklists to monitor the prograss of onboarding projects.

Track tasks, project, and dependencies using timeline views or GANTT charts. 19 reviewers of Custify have provided feedback on this feature.

Based on 18 Custify reviews. Allocate resources to tasks and projects, and track their costs.

Manage onboarding documents, training materials, and other content. This feature was mentioned in 19 Custify reviews.

Assign and track onboarding tasks to internal and external stakeholders. This feature was mentioned in 19 Custify reviews.

Based on 18 Custify reviews. Identify trends and analysis that can be used to optimize onboarding.

Provider a portal for customers and external users to collaborate and share documents. 18 reviewers of Custify have provided feedback on this feature.

Based on 18 Custify reviews. Include features to keep customers engaged such as internal communications.

Create white-label portals by customer, product, or project. 18 reviewers of Custify have provided feedback on this feature.

Provide multiple levels of visibility accrosss all onboarding stages. 18 reviewers of Custify have provided feedback on this feature.

Allow internal and external users to collaborate without loging into the system. 18 reviewers of Custify have provided feedback on this feature.

Allows users to generate text based on a text prompt. 127 reviewers of Custify have provided feedback on this feature.

As reported in 125 Custify reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Enables integration with web-based software, websites, or other software applications.

Provides cued prompts, messages, tooltips, notifications and branded tutorials.

Manages user interactions and analyzes user behavior data within the software or application.

Supports self-service features like troubleshooting, form completion, or knowledge base access.

Provides in-app guidance on company-specific tools and workflows for onboarding.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Based on 11 Custify reviews. Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes This feature was mentioned in 11 Custify reviews.

As reported in 12 Custify reviews. Works across multiple software systems or databases

As reported in 11 Custify reviews. Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting This feature was mentioned in 11 Custify reviews.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Improves performance based on feedback and experience