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At a Glance
Market Segments
Small-Business (63.3% of reviews)
Mid-Market (55.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Custify
Star Rating
(472)4.7 out of 5
Market Segments
Small-Business (63.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CustifyVitally
Star Rating
(673)4.5 out of 5
Market Segments
Mid-Market (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about VitallySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Custify excels in Quality of Support, scoring 9.6 compared to Vitally's 9.0. Reviewers mention that Custify's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that Custify offers superior Ease of Use with a score of 9.1, while Vitally scores 8.5. Users say that Custify's intuitive interface and streamlined navigation significantly enhance their user experience.
- G2 users highlight Custify's strong performance in Customer Monitoring, scoring 9.4 against Vitally's 8.9. Reviewers say that Custify provides more robust tools for tracking customer engagement and health metrics.
- Users on G2 report that Custify's Playbooks feature is particularly effective, scoring 9.2 compared to Vitally's 8.4. Reviewers mention that Custify's playbooks help automate customer interactions more efficiently.
- Reviewers mention that Custify outperforms Vitally in Data Security, with a score of 9.4 versus 8.8. Users say that Custify's security measures give them greater peace of mind regarding sensitive customer data.
- Users report that Custify's Customization options are slightly better, scoring 8.8 compared to Vitally's 8.7. Reviewers mention that the ability to tailor features to specific business needs is a significant advantage for Custify.
Pricing
Entry-Level Pricing
Custify
No pricing availableVitally
No pricing availableFree Trial
Custify
No trial information availableVitally
Free Trial is available
Ratings
Meets Requirements
9.0
367
8.7
544
Ease of Use
9.1
411
8.4
562
Ease of Setup
8.6
223
8.1
305
Ease of Admin
9.0
138
8.7
203
Quality of Support
9.6
349
9.0
458
Has the product been a good partner in doing business?
9.5
138
9.3
203
Product Direction (% positive)
9.4
362
9.1
521
Features by Category
Customer Information
9.3
334
|
Verified
8.7
431
|
Verified
9.4
334
|
Verified
8.9
433
|
Verified
8.8
338
|
Verified
8.7
427
|
Verified
9.2
330
|
Verified
8.4
416
|
Verified
9.3
332
|
Verified
8.7
429
|
Verified
8.8
321
|
Verified
8.6
404
|
Verified
8.1
228
7.7
347
|
Verified
Predictions
8.9
296
|
Verified
8.1
402
|
Verified
8.4
298
|
Verified
7.7
369
|
Verified
8.9
302
|
Verified
8.5
387
|
Verified
7.5
174
6.7
322
|
Verified
Platform
8.6
292
|
Verified
8.5
410
|
Verified
8.9
318
|
Verified
8.4
390
|
Verified
8.5
222
|
Verified
8.2
376
|
Verified
8.8
310
|
Verified
8.5
386
|
Verified
8.8
322
|
Verified
8.2
398
|
Verified
8.8
325
|
Verified
8.7
404
|
Verified
9.0
312
|
Verified
8.8
391
|
Verified
9.3
299
|
Verified
8.8
361
|
Verified
9.2
325
|
Verified
8.9
398
|
Verified
9.0
320
|
Verified
8.8
385
|
Verified
Generative AI
7.7
127
Feature Not Available
7.9
125
Feature Not Available
Agentic AI - Customer Success
8.5
11
8.8
10
8.8
11
8.7
10
9.0
12
8.9
11
8.9
11
9.1
11
8.5
11
8.2
10
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
9.3
5
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.5
8
Not enough data
8.5
8
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
Intelligence
7.1
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
Sales Team
8.0
5
7.9
89
8.7
5
7.6
90
Not enough data
8.4
104
Intelligence
Not enough data
8.2
99
Not enough data
7.5
94
Not enough data
7.6
90
Mapping
Not enough data
7.5
88
Not enough data
8.0
96
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.3
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.5
12
Not enough data
9.4
12
Not enough data
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Platform Basics
9.4
16
Not enough data
8.7
17
Not enough data
Platform Data
8.4
16
Not enough data
8.4
16
Not enough data
8.8
17
Not enough data
9.0
16
Not enough data
Platform Additional Functionality
8.4
15
Not enough data
8.9
14
Not enough data
9.0
14
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.8
8
Not enough data
9.4
8
Not enough data
8.8
7
Not enough data
6.7
7
Not enough data
Customization
8.6
6
Not enough data
7.5
6
Not enough data
8.7
5
Not enough data
8.3
6
Not enough data
Generative AI
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
8.8
20
8.6
127
8.6
20
8.6
131
8.9
20
8.4
125
Project Tracking
7.5
19
8.5
127
7.7
18
8.2
119
8.0
19
8.2
119
9.0
19
8.5
128
8.3
18
8.2
118
Customer Engagement
8.3
18
8.1
117
8.3
18
8.1
117
8.0
18
7.8
112
8.1
18
8.5
117
8.3
18
8.3
120
Categories
Categories
Shared Categories
Custify and Vitally are categorized as Customer Success, Customer Revenue Optimization, and Client Onboarding
Unique Categories
Custify is categorized as Customer Data Platform (CDP), Customer Journey Analytics, Customer Journey Mapping, Product Analytics, Digital Adoption Platform, and Experience Management
Vitally has no unique categories
Reviews
Reviewers' Company Size
Custify
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vitally
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
47.4%
Information Technology and Services
15.0%
Marketing and Advertising
10.2%
Events Services
1.7%
Internet
1.5%
Other
24.1%
Computer Software
44.5%
Information Technology and Services
22.8%
Financial Services
4.3%
Computer & Network Security
3.6%
Marketing and Advertising
3.5%
Other
21.3%
Alternatives
Discussions
Where is my data stored?
1 Comment
PW
Your data is stored in a data center either within the European Union or in the US, depending on your preference. Read more
How do we get started?
1 Comment
PW
Simply head to http://custify.com and subscribe for a demoRead more
Can I send unlimited customer data into Custify?
1 Comment
PW
Data storage and data retention depends on the plan that you choose. Read more
Vitally has no discussions with answers
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