What I liked best was the eventual resolution and persistence of the support team in a complex, high-stakes situation. My request to cancel an auto-renewal and remove the credit card was complicated by an inaccessible original account owner's email, which led to necessary security verification steps.
Mia Lynn from the support team was courteous, professional, and persistent throughout the multi-day exchange. Despite the initial friction and my clear opposition to unauthorized charges, they successfully followed through on their promise. They confirmed the card removal and zero charges were made, which ultimately prevented a major business problem for us. They were responsive in a timely manner, and I appreciate that the outcome was a successful resolution. Review collected by and hosted on G2.com.
The primary frustration was the excessive and protracted security protocol required for a basic subscription change—removing a credit card and canceling an auto-renewal when the account owner had left the company.
The mandatory DNS verification or other manual alternatives were very rigid and time-consuming, especially since I, as the managing director, was clearly communicating our business decision to discontinue the service. The process felt overly bureaucratic and prioritized internal security procedures over a prompt and customer-centric service resolution. It took multiple days and several emails, including an explicit threat of legal action against unauthorized charges, before the issue was finally resolved. Streamlining the verification process for clear management requests would greatly improve the customer experience during offboarding. Review collected by and hosted on G2.com.
Validated through Google using a business email account
Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
