Contentsquare is a fun, intuitive and userfriendly customer data tool with great visualisations, making the data much easer to comprehend than in GA. The userfriendly interface also make the tool available for a wider use in the organization. With Contentsquare you can track all relevant metrics for consumer journeys and behaviours on your site. I find the onboarding made by Contentsquare really good and they will give you loads of presentations and workshops and on top of that you have the Contentsquare University and Community. Review collected by and hosted on G2.com.

Contentsquare is an amazing tool and I havent experienced any downsides using the tool. Review collected by and hosted on G2.com.

Aside from the features and data you get, which are fantastic, ContentSquare provides training and follow-up that is the best I and others on our marketing team have ever experienced. The trainers and experts are all amazing! Review collected by and hosted on G2.com.

Nothing that I've encountered so far has made me dislike ContentSquare. Review collected by and hosted on G2.com.

What I like the most about Contentsquare is that it is a comprehensive analytics and user-friendly platform providing insights and recommendations for several business users. Here is how we leverage it inside our organization:

- Enabling the UX and analytics team to work together to identify areas of opportunity, such as underperforming pages, UX issues, and suggestions for improvement. The tool helps the team prioritize optimization, quantifying the impact on conversion and revenues of a specific issue, and better understanding where the users may be frustrated or abandon their purchase. Useful both for spot analysis or Conversion Rate Optimization Plans.

- Zoning Analysis helps UI team to optimize content based on users' preferences and behavioral metrics such as hesitation time, time before first click or click recurrences. By looking at session replays, it is possible to understand the experience of every single user deeply.

- Store Management and Visual Merchandising teams to adapt the layout and structure of main website pages, analyzing how users interact with them. Review collected by and hosted on G2.com.

Contentsquare is rich in inputs and insights but also requires teams that can effectively leverage the functionalities.

The outputs of this tool are valuable themselves, still the integration of results with insights from different tools (e.g. website data, transactional data and CRM insights) can make the most of it, helping decision makers to get the full picture. Review collected by and hosted on G2.com.

I use page comparator, zoning analysis, and journey analysis most days, and it provides valuable evidence and stats that are used for decision-making and prioritizing very often. Contentsquare's tools are very detailed and customizable, making it suitable for companies of all sizes and from many industries. Their customer success managers and support teams are easily accessible and responsive to questions and technical issues. Finally they make their customers a priority. Review collected by and hosted on G2.com.

The downside of Contentsquare is the learning curve. I am a young professional not far out of college, and It took some time for me to start to feel comfortable with the platform and how to use all of the tools and data that were accessible to me. That said, they have many learning resources, such as online courses and live webinars, that are also recorded. Along with customer success managers, who in my experience have been easy to work with and quick to respond to emails. It is a complex detailed platform, but there are more than enough resources available, and that complexity pays off with the clear, customizable data it can provide. Review collected by and hosted on G2.com.

Very pleased with the live training that Contentsquare provide. They cover a lot over the sessions and it is all recorded so you can review as much as you want in the future.

There is also a live Q&A at the same time, which is very useful. Review collected by and hosted on G2.com.

I'm pleased with how well Contentsquare has aligned with A/B third parties so that this can all be linked together. I think it would be of further use of how much line-up there is into GA4 as well. Review collected by and hosted on G2.com.

Contentsquare is the best tool I've worked with to support UX/UI research. It's capabilities go beyond what other analytics tools can reasonably hope to achieve, and they go to such a deep level of detail you wouldn't think possible.

I expecially like the combination of different toolsets you're given to go through any investigation. Review collected by and hosted on G2.com.

The interface can be overwhelming, especially at the beginning.

The training focuses on building a mindset to use Contentsquare, but I think a little more time could be spent with hands-on exercises and case studies.

More work could also be spent on QoL improvements. Review collected by and hosted on G2.com.

As Contentsquare said in a recent report: "What gets measured gets managed.” Using Contentsquare has given our ecommerce team access to so many insights that would either not be readily available, or would be WAY more difficult to visualize (especially compared to something like Google Analytics). Having analytics and data around landing pages, user experience, and other on-site experiences allows us to manage them more closely and make optimizations. Not only is the platform great, but the team behind it that manages our account is awesome as well. THey are genuinely interested in seeing us find success in the tool and helping us learn it (aka teaching us to fish rather than just doing the work and serving us the insights). It even integrates directly with our "Voice of Customer" tool, allowing us to visually see what someone is writing about when they submit site feedback. This is imperative to being able to fix something and take action (aside from using the in-depth analytics Contentsquare provides in other areas of the tool).

My last thought: You will have no regrets. I know there are other options out there but Contentsquare has so much to offer. Review collected by and hosted on G2.com.

Very little to dislike, but I will say there is a learning curve to the tool and the platform. But if you spend time learning it and spend time using it, you will become an expert. Review collected by and hosted on G2.com.

Their massive positive aspect is their customer service. You get dedicated Contentsquare coworkers who are full of resources, very resilient, fun, smart, helpful and very motivated. You get support, challenges and recognition. If there's any bug or doubt eveyone at Contentsquare is reachable and they reply very fast. They won't let you hanging and truthfully desire the best for you. They have a very strong community and ensure full on collaboration. It is rare to find and golden to get. Review collected by and hosted on G2.com.

It is not as easy and strong as they would represent it. Like any other digital analytics tools there are many aspects to take into consideration and that can be easily forgotten by business or management. Data never fall out of the sky and managing and using a great tool like Contentsquare requires great responsability, communication, documentation and structure. Plus, from time to time it can get quite buggy which makes its usage sometimes frustrating. But this is taking care of and balanced with their great support. Review collected by and hosted on G2.com.

First, I want to thank Alexander, Josh, Lauren and Bradley for these April sessions, they were so I had already used ContentSquare in E-Commerce in the past, but these refreshments were very helpful. The new features look awesome! They did a good job of explaining all the main features of ContentSquare, and detailed the new uses. They were very pedagogical and we were able to ask many questions in the chat. Thanks to Alexander for leading these sessions. It was very interactive at the beginning and the little quizzes allow us to participate.

ContentSquare is a very user-friendly platform. The interface is offering so many zoning possibilities, you can review your performances and analyse your KPIs. It's great to figure the customers' journey. Review collected by and hosted on G2.com.

These Virtual Training Sessions don't allow to meet or discuss with the other participants of the meeting, we are very limited on zoom, probably so that there's no overflow and that we are well framed, but was disappointed that we can't exchange. Apparently there were only about 20 of us from what I understand for the Americas meetings in April.

Only negative point. Review collected by and hosted on G2.com.

Wow, where do I even start? Contentsquare has opened my eyes even wider to marketing analytics - especially UX analytics - available through its Zoning module.

Contentsquare allows me to tell the whole owned website story to marketing leaders at my organization. I can easily package up data about how people get to our website, detail the most popular journeys they're embarking on, and outline all the meaningful actions they take on particular pages of interest. And best of all, I can troubleshoot WHY users aren't taking the desired steps I want them to and make edits to try and change this narrative.

Zoning and Session Replays are the modules I use most often - the insights they provide on pages of importance are second to none. These are proving invaluable for multiple campaigns we're running on our website.

I can't recommend Contentsquare enough. Get ready for your professional world to explode (in a good way) once you start using this tool. Review collected by and hosted on G2.com.

The only thing I don't like about Contentsquare is the fact I feel as though I've only scratched the surface with the tool! I want to keep learning more and more and become an expert user. Review collected by and hosted on G2.com.