Smarsh Reviews & Product Details

Smarsh Professional Archive provides a robust information of communication channels like mails or any chat platform. We can work easily on surveillance and compliance as required by the regulatory authorities of designated countries. The alerts are ingested on a daily basis in a system and can be picked up by the team and work on them as per individual time convivence. Review collected by and hosted on G2.com.

Sometimes ProArc hangs to load the alerts which affects our daily volumes. The AI feature that is enabled in the system can improve providing more relevant information on the alerts. Review collected by and hosted on G2.com.

The platform offers an easy search function, and I appreciated the excellent onboarding experience. The transition from sales to accounting, and then to onboarding and implementation, was smooth throughout. Customer support was great and always available. I use the platform daily and i take advantages of all the great features such as the vast policy library. Integration was smooth and operations never disturbed. Review collected by and hosted on G2.com.

In my opinion, this issue is more of a widespread industry problem than something unique to Smarsh. There will inevitably be false positives when it comes to supervision. Review collected by and hosted on G2.com.

Smarsh Professional Archive provides peace of mind by ensuring our firm’s communications are fully captured and stored in compliance with regulatory requirements. The system is reliable and integrates smoothly with email and messaging platforms, which reduces operational risk. I also appreciate that searches return accurate results, which is critical when responding to audits or internal reviews. Review collected by and hosted on G2.com.

The interface feels dated and is not as intuitive as it could be, which slows down everyday use. Some searches take longer than expected, and exporting data isn’t always as seamless as it should be. Customer support is generally responsive, but resolution times can vary depending on the complexity of the issue. Review collected by and hosted on G2.com.

I am more of a self-driven type of individual where I would prefer to read documentation, create and break and test my own work rather than rely on support or an implementation specialist a lot of the time. Smarsh has everything, they have the documentation and information for you to go as fast as you want, but also have the support there when you need it.

The support team is one of the best in the industry, I would compare them to an "Apple-level" expertise on their product, which is uncommon in today's industry.

The company took a hit with the data breach, but handled it extremely well and kept customers up to date. That's a proven trust that only adversity can show you. I trust Smarsh. Review collected by and hosted on G2.com.

This isn't really product related per say but is adjacent to it. The merger between Telemessage and Smarsh was brutal on us. There was very little information being shared and a lot of uncertainty during the time. We unfortunately were deploying a couple of services in the middle of it and it was confusing during onboarding on what we were trying to do. The self-service option is awesome, but when we were just starting out we needed a bit more assistance and it was tough to get it.

In terms of the console and product itself, I would just say that for the iMessage capture you should think about virtualizing your Mac Mini's if you can to reduce costs and thus price for you customers. Review collected by and hosted on G2.com.

The best part about Smarsh Vendor Risk Management is that the tool is very easy to use and is quite flexible. The tool helps in managing Risk management process related to third parties. Integration of the tool is smooth and it's user friendly. Review collected by and hosted on G2.com.

The only dislike about the tool is that the cost of the tool is higher as compared to the other solutions in the market. Also some challenges with their Customer Support. Review collected by and hosted on G2.com.

I like the easy of navigation, and I really like the visual layout. Super easy to perform searches. Review collected by and hosted on G2.com.

It is still difficult to understand how policies and queues work (Smarsh employees act like it's very simple and that any one can grasp the concept and how to create them, but in reality is it much more difficult to understand and create.). Also, importing data, it would be nice to have more help with getting our external data into Smarsh (like Teams). Review collected by and hosted on G2.com.

Smarsh is easy to use with lots of features that you can customize to meet your compliance needs. Onboarding and integration was super quick and painless. Any questions have been answered by customer support and have helped us customize our account to best fit our needs. Review collected by and hosted on G2.com.

Sometimes loading can take awhile if i am looking up a large amount of emails but that has never been a serious issue. Review collected by and hosted on G2.com.

The system allows for various ways of locating specific emails should something be needed. Review collected by and hosted on G2.com.

Customer service can be lacking for system issues and they will refer to articles that rarely have the answers to the issue at hand. Review collected by and hosted on G2.com.

it does the work and generates reports sufficient for compliance Review collected by and hosted on G2.com.

not very user friendly interface. some of features are hard to find Review collected by and hosted on G2.com.

Very easy and intuitive UI. Easy to navigate and also easy to view and edit the policies. Customer support is great too, very responsive and quality. Review collected by and hosted on G2.com.

Would be nice to be able to configure different daily/weekly email reports for regulatory purposes. Review collected by and hosted on G2.com.