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G2 recognized Smarsh
Smarsh

By Smarsh

4.1 out of 5 stars

How would you rate your experience with Smarsh?

Smarsh Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Smarsh Integrations

(4)
Verified by Smarsh

Smarsh Media

Smarsh Demo - Smarsh Archive Capabilities
All of our archives retain communications in their native format—with full conversational context—for the most effective possible review experience.
Smarsh Demo - Powerful Review Tools
With rapid search results, granular lexicon policies to classify and review messages, and security tools to ensure your data is safe, the Professional Archive has earned its reputation as an industry-leading platform.
Smarsh Demo - Web Archive
With Smarsh Web Archive, all your website history is easily searchable helping you be prepared for regulatory and e-discovery events.
Smarsh Demo - Compliant Productivity for Today and Tomorrow
Connected Archive integrations
Play Smarsh Video
Play Smarsh Video
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Smarsh Reviews (27)

Reviews

Smarsh Reviews (27)

4.1
27 reviews

Pros & Cons

Generated from real user reviews
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shivaraj k.
SK
Prfoessional services reviewer
Enterprise (> 1000 emp.)
"Professional services reviewer"
What do you like best about Smarsh?

Smarsh Professional Archive provides a robust information of communication channels like mails or any chat platform. We can work easily on surveillance and compliance as required by the regulatory authorities of designated countries. The alerts are ingested on a daily basis in a system and can be picked up by the team and work on them as per individual time convivence. Review collected by and hosted on G2.com.

What do you dislike about Smarsh?

Sometimes ProArc hangs to load the alerts which affects our daily volumes. The AI feature that is enabled in the system can improve providing more relevant information on the alerts. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market (51-1000 emp.)
"Smooth Onboarding and Implementation"
What do you like best about Smarsh?

The platform offers an easy search function, and I appreciated the excellent onboarding experience. The transition from sales to accounting, and then to onboarding and implementation, was smooth throughout. Customer support was great and always available. I use the platform daily and i take advantages of all the great features such as the vast policy library. Integration was smooth and operations never disturbed. Review collected by and hosted on G2.com.

What do you dislike about Smarsh?

In my opinion, this issue is more of a widespread industry problem than something unique to Smarsh. There will inevitably be false positives when it comes to supervision. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Small-Business (50 or fewer emp.)
"Reliable archiving solution with room for usability improvements"
What do you like best about Smarsh?

Smarsh Professional Archive provides peace of mind by ensuring our firm’s communications are fully captured and stored in compliance with regulatory requirements. The system is reliable and integrates smoothly with email and messaging platforms, which reduces operational risk. I also appreciate that searches return accurate results, which is critical when responding to audits or internal reviews. Review collected by and hosted on G2.com.

What do you dislike about Smarsh?

The interface feels dated and is not as intuitive as it could be, which slows down everyday use. Some searches take longer than expected, and exporting data isn’t always as seamless as it should be. Customer support is generally responsive, but resolution times can vary depending on the complexity of the issue. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market (51-1000 emp.)
"Took a hit and bounced back stronger..."
What do you like best about Smarsh?

I am more of a self-driven type of individual where I would prefer to read documentation, create and break and test my own work rather than rely on support or an implementation specialist a lot of the time. Smarsh has everything, they have the documentation and information for you to go as fast as you want, but also have the support there when you need it.

The support team is one of the best in the industry, I would compare them to an "Apple-level" expertise on their product, which is uncommon in today's industry.

The company took a hit with the data breach, but handled it extremely well and kept customers up to date. That's a proven trust that only adversity can show you. I trust Smarsh. Review collected by and hosted on G2.com.

What do you dislike about Smarsh?

This isn't really product related per say but is adjacent to it. The merger between Telemessage and Smarsh was brutal on us. There was very little information being shared and a lot of uncertainty during the time. We unfortunately were deploying a couple of services in the middle of it and it was confusing during onboarding on what we were trying to do. The self-service option is awesome, but when we were just starting out we needed a bit more assistance and it was tough to get it.

In terms of the console and product itself, I would just say that for the iMessage capture you should think about virtualizing your Mac Mini's if you can to reduce costs and thus price for you customers. Review collected by and hosted on G2.com.

mayank g.
MG
Senior Software Engineer
Enterprise (> 1000 emp.)
"A useful tool for Risk and Compliance Evaluation"
What do you like best about Smarsh?

The best part about Smarsh Vendor Risk Management is that the tool is very easy to use and is quite flexible. The tool helps in managing Risk management process related to third parties. Integration of the tool is smooth and it's user friendly. Review collected by and hosted on G2.com.

What do you dislike about Smarsh?

The only dislike about the tool is that the cost of the tool is higher as compared to the other solutions in the market. Also some challenges with their Customer Support. Review collected by and hosted on G2.com.

KC
Financial and Operations Principal
Small-Business (50 or fewer emp.)
"Great Product and Customer Service!"
What do you like best about Smarsh?

I like the easy of navigation, and I really like the visual layout. Super easy to perform searches. Review collected by and hosted on G2.com.

What do you dislike about Smarsh?

It is still difficult to understand how policies and queues work (Smarsh employees act like it's very simple and that any one can grasp the concept and how to create them, but in reality is it much more difficult to understand and create.). Also, importing data, it would be nice to have more help with getting our external data into Smarsh (like Teams). Review collected by and hosted on G2.com.

EG
Operations Director
Small-Business (50 or fewer emp.)
"Great platform that makes compliance easy!"
What do you like best about Smarsh?

Smarsh is easy to use with lots of features that you can customize to meet your compliance needs. Onboarding and integration was super quick and painless. Any questions have been answered by customer support and have helped us customize our account to best fit our needs. Review collected by and hosted on G2.com.

What do you dislike about Smarsh?

Sometimes loading can take awhile if i am looking up a large amount of emails but that has never been a serious issue. Review collected by and hosted on G2.com.

AC
Compliance Specialist
Mid-Market (51-1000 emp.)
"Extremely helpful once you understand the capabilities."
What do you like best about Smarsh?

The system allows for various ways of locating specific emails should something be needed. Review collected by and hosted on G2.com.

What do you dislike about Smarsh?

Customer service can be lacking for system issues and they will refer to articles that rarely have the answers to the issue at hand. Review collected by and hosted on G2.com.

Olga S. H.
OH
CFA Level II candidate
Small-Business (50 or fewer emp.)
"Gets the Job Done, But Interface Needs Improvement"
What do you like best about Smarsh?

it does the work and generates reports sufficient for compliance Review collected by and hosted on G2.com.

What do you dislike about Smarsh?

not very user friendly interface. some of features are hard to find Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Small-Business (50 or fewer emp.)
"Intuitive UI and Easy Policy Management, Needs More Customizable Email Reports"
What do you like best about Smarsh?

Very easy and intuitive UI. Easy to navigate and also easy to view and edit the policies. Customer support is great too, very responsive and quality. Review collected by and hosted on G2.com.

What do you dislike about Smarsh?

Would be nice to be able to configure different daily/weekly email reports for regulatory purposes. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

2 months

Perceived Cost

$$$$$
Smarsh Features
Email Storage
Encryption
Reporting
Autonomous Task Execution
Multi-step Planning
Cross-system Integration
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Smarsh