Smarsh Pricing Overview

The best part about Smarsh Vendor Risk Management is that the tool is very easy to use and is quite flexible. The tool helps in managing Risk management process related to third parties. Integration of the tool is smooth and it's user friendly. Review collected by and hosted on G2.com.

The only dislike about the tool is that the cost of the tool is higher as compared to the other solutions in the market. Also some challenges with their Customer Support. Review collected by and hosted on G2.com.

I am more of a self-driven type of individual where I would prefer to read documentation, create and break and test my own work rather than rely on support or an implementation specialist a lot of the time. Smarsh has everything, they have the documentation and information for you to go as fast as you want, but also have the support there when you need it.

The support team is one of the best in the industry, I would compare them to an "Apple-level" expertise on their product, which is uncommon in today's industry.

The company took a hit with the data breach, but handled it extremely well and kept customers up to date. That's a proven trust that only adversity can show you. I trust Smarsh. Review collected by and hosted on G2.com.

This isn't really product related per say but is adjacent to it. The merger between Telemessage and Smarsh was brutal on us. There was very little information being shared and a lot of uncertainty during the time. We unfortunately were deploying a couple of services in the middle of it and it was confusing during onboarding on what we were trying to do. The self-service option is awesome, but when we were just starting out we needed a bit more assistance and it was tough to get it.

In terms of the console and product itself, I would just say that for the iMessage capture you should think about virtualizing your Mac Mini's if you can to reduce costs and thus price for you customers. Review collected by and hosted on G2.com.