Top 10 ConcentrixCX Alternatives & Competitors

Top 10 Alternatives to ConcentrixCX Recently Reviewed By G2 Community

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Qualtrics Customer Experience
By Qualtrics
4.3/5
(750)
Product Description
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
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Categories in common with ConcentrixCX:
Experience Management

SurveySparrow
By SurveySparrow Inc.
4.4/5
(2,053)
Product Description
SurveySparrow is designed to enable users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.
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Categories in common with ConcentrixCX:
Experience Management

Birdeye
By Birdeye
4.7/5
(4,044)
Product Description
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.
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Categories in common with ConcentrixCX:
Experience Management

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Reputation
By Reputation
4.6/5
(2,469)
Product Description
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.
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Categories in common with ConcentrixCX:
Experience Management

Gainsight Customer Success
By Gainsight Inc.
4.5/5
(1,681)
Product Description
Gainsight CS is a complete Customer Success Platform.
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Categories in common with ConcentrixCX:
Experience Management

ChurnZero
By ChurnZero
4.7/5
(1,587)
Product Description
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.
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Categories in common with ConcentrixCX:
Experience Management

Totango
By Totango
4.3/5
(1,149)
Product Description
Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.
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Categories in common with ConcentrixCX:
Experience Management

QuestionPro
By QuestionPro
4.5/5
(1,133)
Product Description
QuestionPro is a leading provider of online survey software that allows our users to generate the insights they need to make better business decisions. Our software includes not only tools for creation, distribution, and analysis of surveys, but also provides a platform for polling, tablet-based mobile research, and data visualization.
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Categories in common with ConcentrixCX:
Experience Management

AskNicely
By AskNicely
4.7/5
(1,050)
Product Description
The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.
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Categories in common with ConcentrixCX:
Experience Management