Top 10 ConcentrixCX Alternatives & Competitors

(5)4.4 out of 5

Research alternative solutions to ConcentrixCX on G2, with real user reviews on competing tools. Experience Management Software is a widely used technology, and many people are seeking time saving, high quality software solutions with multiple branding support, ai text generation, and ai text summarization. Other important factors to consider when researching alternatives to ConcentrixCX include reliability and ease of use. The best overall ConcentrixCX alternative is Qualtrics Customer Experience. Other similar apps like ConcentrixCX are SurveySparrow, Birdeye, Qualtrics Strategy & Research, and Reputation. ConcentrixCX alternatives can be found in Experience Management Software but may also be in Survey Software or Customer Success Software.

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Best Paid & Free Alternatives to ConcentrixCX

Qualtrics Customer Experience
SurveySparrow
Birdeye
Qualtrics Strategy & Research
Reputation
Gainsight Customer Success
ChurnZero
Totango

Top 10 Alternatives to ConcentrixCX Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how ConcentrixCX stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services and Education Management, and find the best product for your business.

Qualtrics Customer Experience

By Qualtrics

4.3/5

(739)

Product Description

Categories in common with ConcentrixCX:

Experience Management

SurveySparrow

By SurveySparrow Inc.

4.4/5

(2,028)

Product Description

Categories in common with ConcentrixCX:

Experience Management

Birdeye

By Birdeye

4.7/5

(3,690)

Product Description

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.

Categories in common with ConcentrixCX:

Experience Management

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