CommPeak Reviews & Product Details

Driving Contact Center Performance to Its Peak - CommPeak helps contact centers optimize inbound and outbound communication with cloud-based solutions that boost agent productivity and expand reach. From predictive dialing and omnichannel conversations to VoIP and DID numbers, our services keep operations connected and performing at their best. Our Products - Our global offering includes premium A–Z termination, SMS and messaging, CloudPBX, DID numbers, HLR LookUp, and a free softphone for business calling. Supported by AI insights, Tier 1 connectivity, and a robust provider network, CommPeak provides scalable solutions to control costs and optimize communication. * CommPeak Dialer – An AI-powered dialer maximizes talk time and reduces wait time by routing calls based on real-time agent availability with flexible workflows, adaptable dialing strategies, and omnichannel reach. * CloudPBX – a cloud phone system for global and distributed teams, integrating with CRMs and business tools while providing real-time control over performance, routing, and call quality. * TextPeak SMS Messaging – A messaging platform for handling high volume SMS campaigns and omnichannel conversation, complete with a shared team inbox. * SIP Trunking – premium A–Z voice termination that delivers secure, high-quality connectivity, with flexible routing and cost controls that scale capacity as needed. * DID Numbers – secure local, cost-effective numbers to expand your presence worldwide and connect with customers in key markets. * HLR LookUp – A number validation service so you only connect with active leads and avoid wasting time on unreachable contacts. * Softphone – A free, user-friendly application for business calling that supports SIP accounts and remote teams from browser or desktop. Turning Engagement Into Results - Every interaction can become a business win with tools that improve how agents connect with leads and customers. * Live Monitoring - gives managers real-time visibility and control over activity. * Omnichannel Outreach - extends engagement beyond voice by enabling agents to reach customers and leads through SMS, WhatsApp, or Telegram Bot. * Tier 1 Connectivity - backs every call with Tier 1 quality, providing reliable global reach and consistently high-quality connections. * AI Call Analysis - turn calls into insights. Every call becomes a searchable transcript, with AI summaries that highlight tone and resolution. Turning Communication Into Measurable Outcomes - CommPeak solutions deliver tangible results. * Boosts Agent Productivity - through structured workflows and clear task ownership. * Reduces Operational Costs - with premium A–Z termination and optimized processes. * Supports Data-Driven Decisions - by providing performance insights that guide strategy. * Scales for Growth - with global coverage, multiple PoPs, and dedicated customer success managers. * Drives Lead Engagement and Sales - by improving targeting, timing, and personalization across channels. * Strengthens Customer Experience - with consistent, well-timed communication routed to the right agent. Reliability and Security at Every Level - CommPeak provides the infrastructure and security to keep communication connected and protected. * 55+ Tier 1 connections * 10 global PoPs * PSTN replacement in 45+ countries Security is prioritized with end-to-end encryption, masked contact details, and custom user permissions. Behind every service is in-house expertise, from proprietary solutions to dedicated onboarding and 24/7 live support.

Seller

CommPeak

Discussions

CommPeak Community

Languages Supported

English

Overview by

Dvir Nissan Ilssar

Pricing

Pricing provided by CommPeak.

Small

$75.00

Per Month

Medium

$119.00

Per Month

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User Insights

Average based on 6 real user reviews.

Typical contract price

$0k - $0k

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AO

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

6/29/2026

"All-in-One CommPeak: Scalable, Reliable Contact-Center Platform with Excellent Integrations"

4/5

What do you like best about CommPeak?

I like about this CommPeak platform is it provides a complete communication platform for our contact centres with features like predictive dialling, cloud PBX, SIP trunking, SMS and other VoIP services all in a single ecosystem. The call quality has also been very much consistent and very effective, and the platform scales very well for high-volume outbound operations as well. I also like the large number of CRM integrations, detailed reporting and other flexibility options to customise routing and dialling strategies based on business needs. Their own onboarding process is very straightforward, and the documentation is comprehensive for both administrators and developers, which makes this platform really a game-changer. Review collected by and hosted on G2.com.

What do you dislike about CommPeak?

One disadvantage I see in this platform as it has a bit of a complex learning curve, especially for users who are new to this contact centre infrastructure and also their initial configuration of SIP accounts, routing rules and other compliance settings, we need a technical expert in place. While the platform is powerful them smaller. Having an initial onboarding team would make this platform's initial configuration easier and more effective. Review collected by and hosted on G2.com.

What problems is CommPeak solving and how is that benefiting you?

This platform helps us by centralising our business communication while improving or outbound calling efficiency and reducing the communication cost as well. Instead of using multiple vendors For telephony and messaging and other call management, everything can be managed from a single platform ecosystem. And their features like predictive dialling and sip trunking and analysis, along with all these, integrating with our CRM improves the agent productivity and increase the connection rate as well. This platform overall gives us a complete visibility into our call performance, and the platform is also very particular in adding valuable insights for our sales teams to manage the outbound campaigns very well. Review collected by and hosted on G2.com.

UE

Verified User in Education Management

Small-Business (50 or fewer emp.)

5/30/2023

"CommPeak Aiding Training Organisers"

2.5/5

What do you like best about CommPeak?

One of the challenges we faced after client acquisition was keeping them engaged until we released the following product. CommPeak provided a solution with their scalable feature of aiding our client services department. Frankly, the answer was spot on and easy to implement Review collected by and hosted on G2.com.

What do you dislike about CommPeak?

No trial version. We always go with the trial version, but we took a short subscription since they didn't have it. Cost-wise, they need to improve. Customer needs to be agile which delayed some of our processes. Review collected by and hosted on G2.com.

LT

Lasha T.

Manager

Mid-Market (51-1000 emp.)

1/4/2022

"User-friendly. Easy to understand. Short training times"

5/5

What do you like best about CommPeak?

I like how easy it is to use. I only needed one training session before I felt like I had a good handle on things. The dashboard is pretty straightforward, and I can easily find everything I need, like current call status, queues, and account balance. My agents also understood the system fairly quickly, and it’s helpful that they have their own dashboard that they can monitor their personal performance on.

The PBX also integrated with my Zoho CRM with no issues. My agents use click-2-call all the time without any problems. Review collected by and hosted on G2.com.

What do you dislike about CommPeak?

Nothing. This is the easiest PBX system I’ve ever used for my business and it makes operations run really well. Review collected by and hosted on G2.com.

What problems is CommPeak solving and how is that benefiting you?

I’ve used a couple of other cloud PBXes from other vendors, but they all were confusing. I wasted too much time trying to figure out how to access certain features and how to evaluate my business performance. I also was spending way too much effort and resources training my agents how to use these over-complicated systems. So in addition to just making all of these processes (calling, CRM integration, performance tracking, training) much more simple, it also reduced my operational costs. Review collected by and hosted on G2.com.

VM

VIcky M.

Sales Director

Small-Business (50 or fewer emp.)

12/5/2021

"Easy setup and configuration. No problems."

5/5

What do you like best about CommPeak?

Took them less than a day to get my personal PBX up and running. They made it exactly like I asked for.

IVR works well. I also needed specific rules for outgoing calls and they did it with no problem.

PBX stats - Super detailed. I can see all the agents and what they’re doing at that moment. Basically instead of needing to find all the information for myself, the CommPeak dashboard does everything for me. Review collected by and hosted on G2.com.

What do you dislike about CommPeak?

There were a couple of times that my password wasn’t working, so that was a bit annoying. But I called live support, and they fixed it right away. Review collected by and hosted on G2.com.

SR

Soren R.

Customer service manager

Small-Business (50 or fewer emp.)

12/10/2021

"ASR got a big increase!"

5/5

What do you like best about CommPeak?

Easy to monitor my ASR and lots of tools that helped my call center get better at this KPI.

In-house HLR service. It validates phone numbers, so I don’t get dead ends.

All kinds of different DID numbers (I use local and non-geo)

Local termination (let’s me access in-country networks)

Custom dialing ratios that I can change depending on the time of day and how many agents I have working at the time Review collected by and hosted on G2.com.

What do you dislike about CommPeak?

For a while had to use a 3rd party app to check if customers are marking my numbers as spam. But they recently released their own spam checker so it shouldn’t be an issue going forward. Review collected by and hosted on G2.com.