Once set up it's very easy to use, they've thought of pretty much everything (for a consulting business), and they're generally responsive to feedback.

It's transformed our project operations: regularly getting close to our utilisation figures, keeping close tabs on resourcing so people are working optimally without overload - and it's made everyone's lives measurably better.

We've (the team has) made a lot of changes to our business, and the improvements are not all down to CMap, but in parallel CMap has been a very important feature because it has helped smooth everything and connect up a series of separate processes, which has yielded tangible efficiencies.

So, if you do choose to implement CMap it really is worth taking a holistic view of your whole operation and adapting that alongside. Don't just bolt it on and expect magic (though it will still be better than what you have got now!). Review collected by and hosted on G2.com.

Take care which onboarding package you choose: explore with them exactly what the different options offer. Ours felt a bit rushed (though the team were excellent - thank you Onai and Julia) and it transpires the bumpy ride was partly because of misunderstanding what we had bought. So I guess they could work a bit harder with their sales comms.

The Fee Estimator template needed a lot of tailoring to fit to our way of doing things and how we cost our work. It's also not really optimised for the tailoring we needed to do, and we've had to use workarounds that makes it a touch less elegant in use. It is nevertheless a fantastic piece of engineering now we have done it, and it makes building our jobs and then resourcing them really granular and accurate. Worth investing the time in building a great fee estimator as we hear other users haven't done this, and perhaps it's one reason they may not get the same benefits we have (this is a guess!).

There are also a billion and one reports, plus opportunities to customise them, which is all great in theory, but in practice they're hard to use without quite a lot of support. It's hard to know where to start. They have generously offered to do this (thanks again, Julia), but I do wonder if there's more that could be done to hand hold users through literally hundreds of report templates.

Realise these negatives seem longer than the positives: but these are nit-picking details really.

Buy with confidence: it's a superb and ever-evolving platform, and a must have/gamechanger for any SME consulting business. Just make sure you take your time to understand what you are buying and how best to tailor it to your needs: talk to the Sales team about this, then gear your onboarding, invest time in your team's input and upskilling, and build your version to reflect your way of doing things. Review collected by and hosted on G2.com.

CMap is an amazing platform and helps in making easy to plan, map out, and understand complex information. Earlier we used to get lost in scattered notes, and endless documents but with the support of CMap, everything comes together in a clear, visual way. I can say that it's simple to move things around, reorganize ideas and see connections you might have missed earlier. Review collected by and hosted on G2.com.

As far as my experience working with it, there is no as such dislike i have right now in my mind. Review collected by and hosted on G2.com.

The resourcing side of CMap is really easy to use. We have quite a rigid way of resourcing and as a result do not use all of the features CMap offers, but it has been relatively easy to find an approach that works for us.

The project pages and project tracking is really clear and has improved massively this past year with the updates that have been introduced (for example, the project graph on the "Project Details" page. This makes it much easier for our less advanced CMap users to understand at a glace how a project is tracking.

CMap offers an integration with HubSpot, which we use for our CRM. This is a big advantage and should be a big time saver.

Our Account Manager is fantastic, and we worked with a Consultant for a few months which had a huge impact on advancing our use of CMap. If you're implementing CMap with no prior experience of a platform like this, having someone who dedicates the time to understand your use case and can help you set the system up in a way that works for you is crucial to success. We would not be where we are without the time and support from Sophie. Review collected by and hosted on G2.com.

The report builder is exceptionally complex to use and not intuitive. It is also limited in what you can report on and how you visualise data. It is veery hard to upskill people in report building.

The Customer Support is patchy. The support you get through the support email address used to be fantastic but it feels as though the quality has declined this past year. I am mainly in touch with support for help with building reports. If the report builder were easier to use, it would save me asking a lot of questions!

We have been experiencing an ongoing issue with our HubSpot integration (nearly 3 months). I've had the same call with multiple people and we are still no closer to having the issue resolved. Review collected by and hosted on G2.com.

We’ve used CMAP for over 5 years, it’s been incredibly easy to use and train the team on. Very helpful in costing our proposals quickly and efficiently. The product support has always been responsive and super helpful. Would definitely recommend. Review collected by and hosted on G2.com.

Haven’t had any issues - works well and is intuitive Review collected by and hosted on G2.com.

We've been using CMap since 2019 and it was one of the best decisions we've made for the business. Easy to use, powerful, reliable and stable, we can't imagine doing business without it. The support is excellent and there are always ongoing improvements being made. Review collected by and hosted on G2.com.

Very little that I can think of, it does everything really well. Review collected by and hosted on G2.com.

Ease of use. Communication about updates. Responsive team. Review collected by and hosted on G2.com.

There are some reporting features I would like to see implemented (ability to report on % complete per stage of a project) and more/different bookmarks for invoice templates. Review collected by and hosted on G2.com.

CMAP is a very efficient, user friendly project management tool. You are able to stay in control of projects using CMAP through the various functions it has available. It allows for individuals to view project details which helps teams to align in their understanding of a project. Additionally, project leads are also able to run reports to view useful details such as staff utlisation which helps with project allocation.

The best thing about CMAP is the in-depth functions available so you are constantly learning new ways to streamline your projects and subsequently making them more efficient.

Very complex information and high cost projects can be easily organised which makes CMAP a great project management tool for all organisations to utilise. Review collected by and hosted on G2.com.

Overall CMAP is very useful and I would recommend it for other businesses to use. I wouldn't say I dislike anything about CMAP but I would suggest they should make company's more aware of the functions they offer and how they can be implemented in day to day activities. Review collected by and hosted on G2.com.

- It is very intuitive and easy to use

- It has mapped best practice which helped us crystalise our processes

- CMap constantly innovates so you feel that if it needs to change it will

- The onboarding process was so well done with dedicated responsive support

- The integration with Sage has saved us time and the potential for errors

- The reporting has given us so much information which has informed our strategy

- It is great having the majority of our information in one place

- Customer support is quick and responsive

- We are still learning the full range of what it can do for us Review collected by and hosted on G2.com.

- If you have 'quirks' in your process you have to do a 'best fit' but we have so far always found a wayI add Review collected by and hosted on G2.com.

Accessible platform which is quite intuitive for people who aren't tech savvy. Customer support is good and they do take on board suggestions so the platform has evolved in the 3 years of use. Review collected by and hosted on G2.com.

Personally, i would like the holiday booking sheet to speak to the timesheets more. Some of the reporting functions could also be more accessible on templates, but other than that it is a really great platform. Review collected by and hosted on G2.com.

CMAP is an invaluable, user-friendly and intuitive tool to manage projects. It gives great insight into individual projects, including budgets, details and progress. When managing numerous complex projects, this tool allows project managers to see an overall picture helping to navigate overall profits and staff allocation. It is helpful for both individual use and also to use as a whole company. Review collected by and hosted on G2.com.

I have no particular dislike for any aspect. I have just attended a training session facilitated by CMAP which gave me more insight into the various functionalities of CMAP that I was not aware of before. This training helped me to understand the different functions of CMAP and how I can utilise them when managing projects in the future. Review collected by and hosted on G2.com.