--- title: CloudTalk Reviews meta_title: 'CloudTalk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1845 reviews by the users' company size, role or industry to find out how CloudTalk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1845 scale: '5' date_modified: '2026-06-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CloudTalk Reviews **Vendor:** CloudTalk **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,845 ## About CloudTalk CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call quality in over 160 countries, seamless integration with existing systems, and AI-powered analytics to have MORE and BETTER calls. Best-in-class dialers, CTIs, productivity features, and seamless integrations boost call volume by up to 120%. Superior call quality, extensive country coverage, AI-powered coaching, call recordings, transcripts, and more ensure every conversation is effective and professional. Whether you need a powerful phone system to scale outbound sales, a reliable phone option to support your existing help and service channels, or a modern replacement for traditional phone lines and manual dialing, CloudTalk is designed to meet your needs and drive your global growth. Learn more on a 1:1 personalized demo: https://www.cloudtalk.io/demo/ ## CloudTalk Pros & Cons **What users like:** - Users commend the **ease of use** of CloudTalk, finding it efficient for seamless communication and integration. (358 reviews) - Users find CloudTalk to have **reliable connectivity** , enhancing their calling experience with stability and quality. (170 reviews) - Users appreciate the **intuitive interface** of CloudTalk, making it easy to navigate and ensuring reliable call connections. (162 reviews) - Users appreciate the **ease of acquiring local numbers** and enhanced calling quality with CloudTalk's features. (155 reviews) - Users appreciate the **smart call routing and advanced analytics** in CloudTalk, enhancing team efficiency and performance. (152 reviews) - Call Quality (139 reviews) - Easy Integration (127 reviews) - User Interface (127 reviews) - Call Recording (125 reviews) - Users praise the **excellent customer support** of CloudTalk, highlighting their quick responses and effective cooperation. (124 reviews) **What users dislike:** - Users experience **call issues** like missing dial tones and app bugs, which complicate their calling process. (176 reviews) - Users experience **connection issues** with CloudTalk, leading to occasional disruptions and operational challenges during calls. (81 reviews) - Users experience **sync issues with Pipedrive** , leading to frustration with call management and contact accessibility. (69 reviews) - Users find the **missing features** in CloudTalk, like email coordination and specific reporting, frustrating and limiting. (68 reviews) - Users often struggle with **poor connectivity** , experiencing issues that hinder their overall experience with CloudTalk. (50 reviews) - Software Bugs (49 reviews) - Dialer Issues (47 reviews) - Users experience issues with **number display and high costs** for adding new contacts, complicating the calling process. (44 reviews) - Users experience **integration issues** with CloudTalk, leading to conflicts and interruptions during use with other apps. (42 reviews) - Technical Issues (41 reviews) ## CloudTalk Reviews ### 1. Intuitive UI and solid call quality, but Japan number setup and pricing feel limiting **Rating:** 3.5/5.0 stars **Reviewed by:** Grant H. | 創業者, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about CloudTalk?** The UI is intuitive, and it’s easy to get started. The onboarding call was useful and made sure I wasn’t missing any features. After a few initial hiccups, I haven’t had any issues with call quality. Customer service has also been excellent: I had some trouble getting signed up and a few technical issues to resolve, and I consistently received a human response within 24 hours. **What do you dislike about CloudTalk?** Signing up to get a local Japan number was cumbersome. That said, this seems largely outside of Cloudtalk’s control, since they’re working within local Japanese telco regulations. The pricing is high enough that I avoid making calls that are likely to run longer than about 10 minutes—I’ll usually switch to Google Meet, Zoom, etc. instead. It would also be nice to have access to a personalised voicemail message, or an automated Japanese message, on the base plan. Right now I only have an automated message in English, which isn’t ideal for Japanese customers. **What problems is CloudTalk solving and how is that benefiting you?** All issues have been solved and I know what my plan does and doesn't give me access to. ### 2. Clean, Simple Interface, but Inconsistent Text Notifications and Limited Admin Controls **Rating:** 2.0/5.0 stars **Reviewed by:** Elise H. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about CloudTalk?** Simple interface and clean looking - easy to navigate the web browser **What do you dislike about CloudTalk?** No way to set out of office texting. Admin permissions needed to change voicemail for ICs. Text notifications are very inconsistent and easy to miss. **What problems is CloudTalk solving and how is that benefiting you?** It’s a dialer but I don’t like it compared to Dialpad for example. Better than outreach but some of the simple, basic functions of a dialer have taken a lot of internal work to get smoothed out. ### 3. Easy Calls and Voicemail Listening Made Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo L. | Appointment setter, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** easy to make calls, easy to listen to you vm **What do you dislike about CloudTalk?** nothing to dislike about the system, all is good **What problems is CloudTalk solving and how is that benefiting you?** to recycle the data much faster ### 4. Texting and Voicemail Features Make Communication Easy **Rating:** 4.0/5.0 stars **Reviewed by:** ben f. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about CloudTalk?** being able to text and have VM access at ease. **What do you dislike about CloudTalk?** sometimes it goes silent and would impact my work sometimes. **What problems is CloudTalk solving and how is that benefiting you?** Helping our business reach its organizational goals with ease of use software like cloud talk enabling access to any country calls with just a click of a button. ### 5. Affordable and Feature-Rich, But Requires a Learning Curve which is pretty fast. **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** It has all the features I need at an affordable price. Customer support has been helpful. **What do you dislike about CloudTalk?** Learning how to use each feature takes some time. **What problems is CloudTalk solving and how is that benefiting you?** I can increase my dials per hr. I save time by using the voicemail drop feature. ### 6. User-Friendly App, But Voicemail Access Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Shailesh Y. | Mortgage Fulfillment Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about CloudTalk?** It easy to operate and the app is user friendly **What do you dislike about CloudTalk?** We can't access voicemail through phone app **What problems is CloudTalk solving and how is that benefiting you?** Its refined product with no issues so far. Great user interface ### 7. Solved our problems **Rating:** 4.5/5.0 stars **Reviewed by:** Matt J. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about CloudTalk?** As a growing business, we were experiencing more and more communication issues and complaints. After researching the market we chose CloudTalk. We have now been using the system for a couple of months and it has resolved the issues that were causing customers to complain. The added bonus is we have excellent analytics and custom call queues which have given us control and transparency for our comms team. I would definitely recommend CloudTalk to others. **What do you dislike about CloudTalk?** The process for setting up WhatsApp is a pain, but largely due to Meta's processes, not CloudTalks The initial training session provided was not great, but another member of the CloudTalk team stepped in and supported us during the implementation phase. **What problems is CloudTalk solving and how is that benefiting you?** Custom call queues have enabled us to use audio branding, skill-based routing and automated call backs to ensure we never miss a call and customers get a good experience. Previously, customers called and were sent to voicemail if no agents were available, now they have the choice of waiting, getting a call back or leaving a message. Our previous system had rudimentary analytics, which were misleading. The CloudTalk dashboard allows us to get detailed insights about call stats. ### 8. Very Useful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tino M. | Immobiliencontrolling, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about CloudTalk?** Cloudtalk is easy to use, very intuitive and meets nowadays standards. **What do you dislike about CloudTalk?** Not so common, that is why we are having a hard time explaining it to the older generation. **What problems is CloudTalk solving and how is that benefiting you?** Why are enjoying a the voicemail feature to deal with work outside of business hours. ### 9. Incredible Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Martin B. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about CloudTalk?** The customer support of cloudtalk is some of the best I have experienced. Agents are always kind and informative, and take the time to properly help. Cloudtalk's Voicemail Drop feature has also saved us literal hours and made our roles so much more efficient. We have also benefitted from the integration with our CRM Hubspot. It allows us to log all texts and calls automatically **What do you dislike about CloudTalk?** The template SMS would benefit from automatically filling in variable fields such as NAME etc. **What problems is CloudTalk solving and how is that benefiting you?** We previosuly used a phone system that could only be used via a mobile app and didnt integrate with our CRM. We are now able to save time by logging all calls and SMS automatically, as well as having the phone system run through our laptops ### 10. Great tool for tracking calls **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about CloudTalk?** Automated voicemail responses, the ability to send and recieved SMS and the ability to have different numbers from different contoutries on your one account make Cloudtalk a useful tool to have. The ability to record the calls and listen back to them at any time within Cloudtalks app is also a feature that is hugely beneficial. **What do you dislike about CloudTalk?** No real dislikes at this moment. The occasional marking of a number as spam can happen however, this may be if a number is used too frequently. **What problems is CloudTalk solving and how is that benefiting you?** Being able to call contacts directly from within CRM. Allowing me to go back and listen to calls for training purposes. ### 11. Very Disappointing **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about CloudTalk?** When you sign up they are very helpful and cheerful but.... **What do you dislike about CloudTalk?** There are a lot of things i do not like with CloudTalk 1. You cannot call customer service not unless you purchase the highest package (you are a customer, you should be entitled to get in touch with them anytime) 2. You can only email your complaints and questions to them. If you are running a business, this really takes too much of your time. 3. I asked for my account to be closed multiple times because the account closed. They confirmed it was close when all of a sudden, after a month, they took out $1000+ dollars in my account without any invoice or them telling me what the deduction is all about 4. My budgeting is so messed up! They took my money and now I am asking for a refund, they are running in circles. They always mentioned about finance when no one from finance has contacted me at all yet! It's been 2 weeks now and I still do not know the progress of my refund request. Yes, they reply and asked me to be patient. How can I be patient when they could not even give me a definite response on my concern. I have been using different phone provider and this is the worst! I just searched online and never did I expect to experience such horrible service! I am giving this review to let you know it is NOT WORTH IT! **What problems is CloudTalk solving and how is that benefiting you?** 1. The voicemail is not that easy to set up. I thought that when the agent from Cloudtalk taught me how to set up, everything is okay but it isn't. i realized that customer's who are calling do not know that there is a voicemail so all you hear from the recording is SILENCE but you know that the customer is there on the other line **Official Response from Loraine of Customer Support:** > Thank you for taking the time to provide feedback on your experience with CloudTalk. We sincerely apologize for the difficulties you encountered and understand your frustration. Your feedback is highly valuable to us as it allows us to identify areas for improvement in our services. We would like to address the concerns you raised: Regarding communication preferences, we encourage calls as they enable our support team to assist you more effectively. However, we do understand that there are situations where chat and email with screenshots are more appropriate. If you feel that scheduling a meeting instead of a call is necessary, please let us know, and we will accommodate your request. We deeply regret the issues you faced with the closure of your account and the unexpected deduction. This is certainly not the experience we strive to provide our customers, and we apologize for any confusion caused. Rest assured, we will thoroughly investigate this matter to determine what went wrong. To assist us in our investigation, we kindly request that you provide us with the details via email or chat. I personally assure you that we will take prompt action to address your concerns. We apologize for the delay in addressing your refund request and the lack of clear communication regarding its progress. We recognize the importance of promptly resolving financial matters and understand the need for transparent updates. We will take your feedback into account and work towards improving our response times and providing clearer communication. However, please note that our finance team will not directly contact you; it will always be our support team who will reach out to you once the refund is approved or not. We genuinely appreciate your honest review, and please be assured that we take your concerns seriously. Our commitment is to deliver a positive customer experience, and your feedback will play a significant role in driving the necessary improvements. If there is anything else we can assist you with or if you have any further questions, please do not hesitate to let us know. ### 12. Can't Fault It **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan N. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about CloudTalk?** It's quick, efficient and so simple to use. We have used it for over a year now and it's so much better than the previous system we used. Makes working with the phones so much easier. **What do you dislike about CloudTalk?** The only downside is that to stop recording we have to type in a code, if there was a button just to pause the recording and then go back to it then that would be perfect. **What problems is CloudTalk solving and how is that benefiting you?** Has the voicemail option so that I personally don't have to stay on the phone all day and can listen back to the crystal clear voicemails and call the student back easily **Official Response from Loraine of Customer Support:** > Thank you so much for sharing your positive experience with CloudTalk, Ryan! We are thrilled to hear that you find our system quick, efficient, and easy to use. We are constantly working to improve our product and appreciate your feedback. It's great to hear that our voicemail option has been beneficial in helping you manage your calls and save time. At CloudTalk, we strive to provide solutions that make communication with your customers seamless and hassle-free. Regarding your issue with our recording feature, I'd like to encourage you to get in touch with our support team so we can tell you how agents can pause call recording during a call from within CloudTalk Phone. Thank you for your support, and please don't hesitate to reach out if you have any further feedback or questions! ### 13. Hastle-free app and has great features! **Rating:** 4.5/5.0 stars **Reviewed by:** Rhea A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about CloudTalk?** The option to send/receive photos to our customers. **What do you dislike about CloudTalk?** Editing my notes doesn't work. Like changing or adding info doesn't reflect **What problems is CloudTalk solving and how is that benefiting you?** Calls directed to voicemail **Official Response from Loraine of Customer Support:** > Thank you so much for your positive feedback about CloudTalk, Rhea! We're delighted to hear that you find our app hassle-free and appreciate its great features. We're particularly pleased that you enjoy the option to send/receive photos to your customers. It's one of the features we're proud of, and we believe it adds a valuable dimension to your communication. Regarding your feedback about editing notes, we apologize for any inconvenience you've experienced. There is a way to edit your notes, but it seems there might be a technical issue. Please get in touch with our support team so we can assist you in resolving this matter and ensure a smoother experience for you in the future. It's great to know that CloudTalk is helping you with calls directed to voicemail, improving your overall communication process. If you ever encounter any more issues or have further suggestions for improvement, please don't hesitate to reach out. We're here to help and continuously enhance your CloudTalk experience. Thank you for choosing CloudTalk as your communication solution. ### 14. best cloud phone tool i've used **Rating:** 5.0/5.0 stars **Reviewed by:** Nencho P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about CloudTalk?** CloudTalk has been a game-changer for our business. As a growing company, we needed a phone system that could scale with us and provide reliable communication across teams and with our customers. CloudTalk has exceeded our expectations in every way. The user interface is intuitive, and the setup was quick and painless. Our team members were up and running with their own phone numbers in no time. The call quality is crystal clear, and we've had no issues with dropped calls or connectivity. What sets CloudTalk apart is its powerful features. Call recording, call routing, and voicemail transcriptions are just a few of the tools we use daily to streamline our communication and improve customer satisfaction. We also love the mobile app, which allows us to take calls on the go and stay connected with our team. Overall, CloudTalk has been an excellent investment for our business, and we highly recommend it to anyone in need of a reliable and feature-rich phone system. The customer support team is also top-notch and always available to help with any questions or issues. **What do you dislike about CloudTalk?** While there's a lot to love about CloudTalk, I will say that there's one thing we've had trouble with: the learning curve for some of the more advanced features. However, I do appreciate that CloudTalk's customer support team has been incredibly responsive and helpful in guiding us through any challenges we've faced. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk is solving a number of communication problems for our business. Prior to using CloudTalk, we struggled with an outdated phone system that was unreliable and didn't offer the features we needed to streamline our communication with customers and within our team. With CloudTalk, we're now able to make and receive calls from anywhere, on any device, with crystal clear call quality and no connectivity issues. In addition, CloudTalk has benefited us in several ways. First, the platform has helped us increase our team's productivity by allowing us to manage calls and voicemail more efficiently. Second, the call recording and voicemail transcription features have been invaluable in helping us review important conversations and keep accurate records. And finally, the mobile app has been a game-changer for our remote team members, who can now stay connected and responsive on the go. Overall, CloudTalk has had a significant impact on our business, and we're grateful for the many ways it has improved our communication and collaboration. **Official Response from Loraine of Customer Support:** > We are thrilled that CloudTalk suits your needs. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know. We also would like to thank you for appreciating our support team, who are always there to provide the assistance you need for any features you'd like to know more about. We are thrilled that you loved your experience; our teams will definitely be happy to read what you wrote. We are currently working hard to update our help pages to give you more ways to learn about our features! ### 15. CloudTalk review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about CloudTalk?** Option to use multiple phone numbers at the same time. Love the audio quality and messaging option. **What do you dislike about CloudTalk?** My clients can't reach me if the app isn't opened and can't leave a voicemail. **What problems is CloudTalk solving and how is that benefiting you?** I'm able to call my customers from any place in the world. **Official Response from Loraine of Customer Support:** > Thank you for sharing your thoughts on CloudTalk! It's great to hear that you enjoy the option to use multiple phone numbers simultaneously and appreciate the audio quality and messaging features. Regarding the dislikes, I understand that it can be inconvenient for your clients to reach you if the app isn't opened and the absence of a voicemail option. This feedback is valuable as it helps CloudTalk identify areas for improvement and enhance user experience. As for the problems CloudTalk is solving for you, the ability to call your customers from anywhere in the world must be incredibly beneficial, as it allows you to maintain communication and provide support regardless of your location. Your feedback will not only help the CloudTalk team to continue refining their service but also provides valuable insights for potential users considering their options. If you have any more feedback or need further assistance, feel free to let me know. I'm here to help! ### 16. Recording and Notes is a A+ **Rating:** 5.0/5.0 stars **Reviewed by:** Mickler C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about CloudTalk?** I love that CloudTalk records the calls and gives the feature to add notes to each interaction. This gives us the capability to easily refer back to call quickly and if needed, we can listen to the recording. **What do you dislike about CloudTalk?** I wish there was the ability to separate voicemails on their own so that they can easily be listened to. I do like that we can call the user back directly from the voicemail which is a great feature. **What problems is CloudTalk solving and how is that benefiting you?** All the Customer Success Specialists have the ability to interact with customers either inbound or outbound. CloudTalk allows us to keep tabs of each call by allowing us to write a note and providing a recording of the call which is valuable. **Official Response from Loraine of Customer Support:** > Thank you so much for your kind words, Mickler. We really appreciate you taking the time to share your experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again. Regarding your concern about voicemails, there might be something we can do about it. We have some workflow automation that might work with what you want to do. Kindly get in touch with us so we can tell you more about it. ### 17. Getting better **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about CloudTalk?** Automatic Voicemail Drop, auto logging of calls, makes life quicker. Auto SMS is great. **What do you dislike about CloudTalk?** Doesn't always update dispositions The Cloudtalk Chrome extension renders chrome unusable a lot of the time. A better system too add numbers to the smart diallier would be better. **What problems is CloudTalk solving and how is that benefiting you?** It makes calling a large volume of numbers per day easier than individually copying and pasting each number. I've noticed a 50% improvemenent in my productivity. **Official Response from Loraine of Customer Support:** > We're glad to hear that you're getting better and that you're finding CloudTalk helpful for your productivity. It's great to know that you like the automatic voicemail drop, auto logging of calls, and auto SMS features. I'm sorry to hear that you've been experiencing some issues with updating dispositions and the CloudTalk Chrome extension rendering Chrome unusable. I can understand how frustrating that can be, please kindly reach out to our support team so we can assist you with setting up the extension and disposition to help you further. Overall, it sounds like CloudTalk is helping you solve the problem of efficiently calling a large volume of numbers per day. It's great to hear that you've seen a 50% improvement in your productivity since using CloudTalk. Thanks for taking the time to share your feedback with me! If you have any other questions or concerns, feel free to let me know. ### 18. Might not be right for us **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about CloudTalk?** The customer service is very responsive, even if they can't always solve the problem. **What do you dislike about CloudTalk?** I’m on a community organizing team. Some features are missing from CloudTalk that are essential to our work, like group chats. Also there's no auto capitalization or autocorrect. I can't save contacts on my phone and it's cumbersome to import contacts. I need to be an admin to have access to the things I need, like changing my voicemail message. Our integration has been difficult, as the whole org wasn't able to access text messages for about a week. Now I can text, but I can't turn on notifications for text messages on my phone. **What problems is CloudTalk solving and how is that benefiting you?** Honestly, Google voice was easier for what I need ### 19. Userfriendly software with great customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Wesley T. | Co-Founder & MD, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2021 **What do you like best about CloudTalk?** The software does exactly where you buy it for: simple calling features, clear insights and excellent api-connection with crm (Pipedrive in our case). And if there are some problems, the customer service is always ready to help. **What do you dislike about CloudTalk?** When our sales agents got a clients voicemail, it is not possible to register the voicemail as voicemail since he/she has technically 'spoken' with the voicemail for a few seconds. A solution might be to automatically register calls untin 10 seconds as a voicemail. However, a solution can be found in letting your sales agents add tags. **What problems is CloudTalk solving and how is that benefiting you?** Due to CloudTalk I have better insight in my sales agents performance and we can steer way better on numbers. For the sales agents themselves, the software works easy and friendly and saves time in setting up sales calls. ### 20. CloudTalk fits our needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about CloudTalk?** I like the integration between mobile and desktop. The voicemail system is splendid. **What do you dislike about CloudTalk?** The mobile app can be finicky sometimes. **What problems is CloudTalk solving and how is that benefiting you?** It was hard getting in touch and getting back to peple. CloudTalk has made this an easy, streamlined experience. I've noticed that now I can leave the calls and come back later. ### 21. Marketing Team Promises More Than Product Can Deliver **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2021 **What do you like best about CloudTalk?** The soft phone app seems like a great idea, and their IVR menu layout is one of the better ones available on the market. **What do you dislike about CloudTalk?** Their sales team promised us more services than the product can deliver. It barely handles SMS, and it's spotty and slow. The phone and desktop apps crash and disconnect frequently, as well as glitching out and not answering calls. Lots of calls are dropped into a voicemail void and no operator is ever rung through. There is no dedicated way to set agents as Online or Offline, which means if your phone app crashes in the background, you may not know that you are entirely disconnected from the phone system. This happens frequently. The service team is barely responsive, and it takes them hours or days to get back to clients. They refuse to allow customers to call in issues. Let me repeat: They are a *phone* company that refuses to use a *phone*. I don't expect miracles, but I do expect that a service I'm paying for will work reliably and offer the features we were promised. **What problems is CloudTalk solving and how is that benefiting you?** We needed an IVR menu that had more features than our last service, and softphones for the office since we're moving around constantly. Cloudtalk appeared to offer those services, but they're glitchy and inconsistent. That makes it tough to run a business. ### 22. Very nice layout, but missing some features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about CloudTalk?** The layout of CloudTalk is the absolute winner. It is effortless to use, and you can purchase new phone numbers through the site and get them quickly. In my case, it only took a couple of hours to get my phone numbers set up and working. The platform comes with a nice app for windows, mac, and also mobile devices, which is great for some of our customer support agents who don't use a physical IP phone. **What do you dislike about CloudTalk?** I do wish the pricing model was slightly different. We rotate out employees to test how they work, and therefore we have a lot of changes in how many seats we have. It would be great if the pricing automatically adjusted to you closing a seat in the middle of a billing period, as well as if you open one in the middle of one billing period. It's also, as I mentioned above, clearly targeted through virtual phones, and there is some lack of features for us who actually use physical IP phones. There is no internal voicemail number; for instance, they're either sent over email or kept on their dashboard. This means that the voicemail button on my phone is not usable. **What problems is CloudTalk solving and how is that benefiting you?** It's a fantastic product to use in the upstart phase of our business. We currently don't have the capacity to set up our PBX service, and cloudtalk works great because it seems to be made to be simple to use. There is very little you have to manually set up, if anything. ### 23. Good, but no MMS support **Rating:** 2.5/5.0 stars **Reviewed by:** Rick P. | Customer Service / Orders Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about CloudTalk?** It gives seamless switching between your phone numbers. The backend is very customizable, so you can set up Welcome Messages, Call Forwarding, and IVR. It also allows you to record and review calls on the spot, which is a huge plus. **What do you dislike about CloudTalk?** Two near-dealbreakers for me: • It does not support MMS (Pictures on the texting platform). The app doesn't even warn you that a multimedia message is trying to come in, leading to embarrassing misunderstandings. For me, MMS support is a crucial part of Customer Service via text. • The emoji support is broken. The emojis may appear as question marks (??). When you try to send a text that includes an emoji, it will make you think that the message failed when it did go through, leading to embarrassing repeated messages. And one thing that bugs me particularly, but we can work around it: • The Gorgias integration is shoddy at best. When talking to a Customer, I would like to have a single continuous thread. Cloudtalk seems to create one ticket per call, text, or voicemail, which is not ideal as we get saturated with emails. Also, from the Gorgias side, it does not show Customer call/text history. **Recommendations to others considering CloudTalk:** A pretty decent, solid Telephone platform if you don't mind not being able to use MMS and emojis. Choose very wisely, as the refund policy is very unforgiving. **What problems is CloudTalk solving and how is that benefiting you?** We are using Cloudtalk as our central phone platform. The edge it has over the previous phone platform we used is the Gorgias integration, which helps us save customers by their name and find them faster (See the dislikes for a comment on that). It also gives you a notification when another agent picked up a call, which is nice. ### 24. If complexity & bad customer service had a child, it would be named cloudtalk. **Rating:** 0.5/5.0 stars **Reviewed by:** Nick D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2020 **What do you like best about CloudTalk?** Zoho integration, click to call feature, Autodial. **What do you dislike about CloudTalk?** 1. Customer service, horrible. It will take him days to respond to something and when they do respond to give you a smart comment about how you don't understand technology. 2. Cost per minute, made confusion in their favor. You prepay certain minutes for us, then they say do certain minutes don't apply to certain us numbers. WHAT? 3. Technology retardation, they have so many tools that they don't understand how they all work. Took us weeks just to set up OUR voicemail. 4. Purchasing a number, this one is for the books. You can't purchase the number yourself you have to put an order and wait two days, and that you have to wait for someone else to activate that number, and then you have to wait to make that number to make outgoing calls if it was not set up like that. 5. Cancel Service, you cannot cancel service online and they have’t responded to our cancellation request in 3 days. **Recommendations to others considering CloudTalk:** My recommendation is above. **What problems is CloudTalk solving and how is that benefiting you?** I'm just trying to cancel it no problem **Official Response from Viktor Vanek:** > Dear Nick Thank you for sharing your feedback. We want to extend our sincerest apologies concerning all the issues that you have faced. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve these issues and make things right. We may not be able to change the past but if you give us a chance, we will completely make it up to you. You can reach out to us via support@cloudtalk.io, our support team will be taking care of you personally. We hope to find a solution that makes you smile. Best wishes ### 25. It works well **Rating:** 3.5/5.0 stars **Reviewed by:** Nina B. | Head of Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2021 **What do you like best about CloudTalk?** Being able to integrate with Gorgias and easy to use interface **What do you dislike about CloudTalk?** I'd like to see more tags and analytics on why customers are calling in **What problems is CloudTalk solving and how is that benefiting you?** Being able to use the voicemail function and not missing any customer calls ### 26. Campaigns are a nightmare **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2020 **What do you like best about CloudTalk?** I haven't tried many features at CloudTalk, only the Campaigns. The recordings of the calls are of very good quality, and it is really easy to manage users and conect calls, but there isn't much else that is good. **What do you dislike about CloudTalk?** Where to start? CAMPAIGNS: They are obviously a new feature, because they have many tech problems that take too long to solve and some non functional features. Some of the ones I've encountered are: 1. Downloads are awful. They are in a CSV file and if you open them in Excel each question in the survey appears in a different sheet AND not in the order of the questions in the survey. This makes it really hard to analyze the info. 2. Whenever you are nearing the end of the contacts in a campaign, it shows the message "there are no more contacts in this campaign". This completely disregards the status of "Unsuccessful call, try again later" that the agent marks the call with. Sometimes (I do not know why and neither does customer support) it does not let you try again with the same contact and sometimes it does. For some contacts you CANNOT reach the attempts limit on the settings of the campaign. Why? No idea. 3. Some agents of mine have had the issue that the hear the beginning of the call as a recording over and over DURING the call. Customer support says it is because of the internet connection, but it only happens with certain contacts. Again why? No idea. 4. There is no way to delete nor modify answers in a campaign. So if an agent makes a mistake there is no way of correcting it in the platform. 5. You cannot copy surveys (if you have a similar survey with only a couple of questions different, you have to program it twice). This is really difficult for long surveys. CUSTOMER SUPPORT: They are understaffed. Only two have answered my questions and complaints (they answer nicely and relatively quickly), but whenever the issue gets bigger, they do not know what to do and have to wait for tech support which can take days to solve things. They always apologize for taking too long to answer and the excuse is always the same: the person that answers is THE only one available and they have many things to solve. BILLING: You cannot view your billing history on the platform. You get emails per receipt, but if by any chance you misplace an email you cannot get another copy or another download in the platform. The minutes in international calls are ROUNDED UP. Which means that if you only made a call that lasted 5 seconds and it was only voicemail, you get charged for the WHOLE minute. This can make the costs go up really quick. **Recommendations to others considering CloudTalk:** If you are thinking about using the surveys/campaigns functionality, be sure that your survey is really easy and quick (no more than 3 questions), if it is a long survey (more than 5 questions) you will really have many issues when you try and analyze the info. **What problems is CloudTalk solving and how is that benefiting you?** I am having the surveys and recordings of calls in the same platform. However I should have kept them separately if I knew there were as many issues with the campaigns as the ones I've been having. ### 27. Fitsnapr CloudTalk review **Rating:** 3.5/5.0 stars **Reviewed by:** Fitsnapr S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2020 **What do you like best about CloudTalk?** CloudTalk has very good integrations with CRM's. The app is available on multiple platforms with call and text capability. Some of the additional features like call routing, voicemail etc. are also great. **What do you dislike about CloudTalk?** The voice quality was not always great. On iOS the incoming calls through the app would sometimes drop. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk is a cost effective solution to a portable business phone. It allows us to run a number through an app instead of carrying a second business phone around. ### 28. Quick review **Rating:** 4.0/5.0 stars **Reviewed by:** Zak D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2020 **What do you like best about CloudTalk?** was easy to set up with the help of their support + its cheap for the option we use it for. **What do you dislike about CloudTalk?** was a bit confusing to set up solo, but as I said, their team had a call lined up ready to help! **What problems is CloudTalk solving and how is that benefiting you?** We use it as a voicemail inbox for customer service. People call in, we respond via our messaging platform (or call back) ### 29. High Quality - Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2020 **What do you like best about CloudTalk?** Hi-quality voice compared to other solutions Workflows are easy to implement UI is user-friendly Integration with Hubspot including inbound calls within hubspot **What do you dislike about CloudTalk?** Nothing comes to mind. Hubspot setup and operation could be slightly better documented **Recommendations to others considering CloudTalk:** strongly recommend for its quality, ease of use and customer support **What problems is CloudTalk solving and how is that benefiting you?** Looking for a user friendly outbound and inbound call solution for sales agent, integrated with hupspot Cloudtalk solved the problem with a full integration including contacts, recordings, voicemail messages, tags, etc... Our agents have gained productivity by working in a single tool. ### 30. Cloudtalk, great for a remote ecommerce business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2020 **What do you like best about CloudTalk?** The core product is excellent and easy to use. Easy to setup with the ability to select a local or toll-free number. It's been perfect for a remote team like ours that has minimal calls at present but has opportunity for more complex call operations as the company scales. **What do you dislike about CloudTalk?** The base plan only has limitations on customization, which is isn't so terrible but I do wish we could at least have our own outgoing voicemail message **What problems is CloudTalk solving and how is that benefiting you?** Having a central phone number for a remote team. This has been both cost effective and easy to setup. ### 31. Using CloudTalk VoIP for business purposes **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2020 **What do you like best about CloudTalk?** -the German number I got. -the large amount of supported countries -great support by the cloudtalk team **What do you dislike about CloudTalk?** -it sometimes shows bugs - both in the App and in the web application. -when I get an incoming call, my phone doesn´t ring. Instead the caller goes to voicemail **What problems is CloudTalk solving and how is that benefiting you?** I needed a German number to be reachable for German customers. cloudtalk lets me do worldwide calls for little money ### 32. CloudTalk **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2020 **What do you like best about CloudTalk?** Great service when it works! We have had a few bugs along the way, but when it is working, great service and easy to use! **What do you dislike about CloudTalk?** Can not find voicemails easily, sometimes the connection is bad **What problems is CloudTalk solving and how is that benefiting you?** Connection issues and voicemail retrieval ## CloudTalk Discussions - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) - 1 comment, 1 upvote - [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) - 1 comment, 1 upvote - [Cloudtalk or alternative. Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) - 1 comment, 1 upvote - [Summary of Contacts and Call Logs](https://www.g2.com/discussions/31039-summary-of-contacts-and-call-logs) - 1 comment, 1 upvote - [View CloudTalk pricing details and edition comparison](https://www.g2.com/products/cloudtalk/reviews?filters%5Bcomment_answer_values%5D=voicemail&order=g2_default&utf8=%E2%9C%93§ion=pricing&secure%5Bexpires_at%5D=2026-06-17+02%3A35%3A42+-0500&secure%5Bsession_id%5D=1e387136-7ad6-471e-881c-a049fcb0af27&secure%5Btoken%5D=49ebbf3065794d79c61cb36f49a3f5cac9b6fcbdc6f5e0096684754f1f0cabe3&format=llm_user) ## CloudTalk Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amplemarket](https://www.g2.com/products/amplemarket/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Attention](https://www.g2.com/products/attention/reviews) - [Capsule CRM](https://www.g2.com/products/capsule-crm/reviews) - [Clarify CRM](https://www.g2.com/products/clarify-crm/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [FIVE CRM](https://www.g2.com/products/five-crm/reviews) - [FLG](https://www.g2.com/products/flg-flg/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [HubSpot Academy](https://www.g2.com/products/hubspot-academy/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Leexi](https://www.g2.com/products/leexi/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [monday Work Management](https://www.g2.com/products/monday-com/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pipedrive Dealbot](https://www.g2.com/products/pipedrive-dealbot/reviews) - [Piper AI Plataform](https://www.g2.com/products/piper-ai-plataform/reviews) - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Shoptet](https://www.g2.com/products/shoptet/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) ## CloudTalk Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top CloudTalk Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,356 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,460 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews)