CloudTalk Reviews & Product Details

I love that the UI is very fluid, I have been able to implement complex workflows without worrying about choppiness and drops in quality. Review collected by and hosted on G2.com.

Maybe being able to change colors, pet peeve of mine but it could make long shifts more enjoyable. Review collected by and hosted on G2.com.

Honestly, the thing I like most is how easy it is to handle calls without everything falling apart on you. Like, the call quality is generally pretty solid, and the fact that it integrates with HubSpot has been a huge time-saver for us. When a customer calls, their info just pops up automatically — you're not scrambling around trying to find who you're talking to. That alone makes a big difference when you're dealing with a high volume of calls. Review collected by and hosted on G2.com.

The supervisor monitoring tools are a bit basic. Like, I know my team lead can listen in on calls, but the whole whisper coaching feature — where they can talk to you without the customer hearing — it works, but it's not smooth at all. Sometimes there's a delay or it cuts in weird and it throws you off mid-call. You'd expect that to be more polished for a tool that's marketed as a full contact center solution. Review collected by and hosted on G2.com.

The app’s interface and the calling experience are really well done. I’m definitely going to recommend it. 80% satisfactory results Review collected by and hosted on G2.com.

Just one thing to add: in the callback scenario, especially when there are multiple users, the callback sometimes goes to a random user instead of the one who is actually using it. Review collected by and hosted on G2.com.

Fromt IT admin perspective, what stands out most is how straightforward the user management is. Adding agents, assigning numbers, and setting permissions are all handled in one place without requiring heavy technical knowledge.

The integrations are a strong point too. Hubspot syncs call logs automatically, wich saves the team a lot of manual work. Being cloud-based also menas no physical infrastructure to manage and agents can connect from anywhere with minital IT setup. Review collected by and hosted on G2.com.

The reporting section could use some improvement. It’s functional, but it lacks the depth and customization that a larger team really needs. Also, I’ve run into occasional bugs in the dashboard—for example, the user creation flow sometimes glitches, or the history section freezes—which can be frustrating from an admin standpoint. Review collected by and hosted on G2.com.

Honestly, what makes my life easiest is the Hubspot integration. Our team uses Hubspot, and I love that when a call comes in, the client’s profile automatically pops up on the screen. It’s also really great how easy it is to buy local numbers from other countries for our international campaigns. It’s not perfect, though—sometimes the desktop app freezes a bit and you have to restart it. Review collected by and hosted on G2.com.

I think the biggest day-to-day headache is the app’s stability. Like I mentioned earlier, sometimes it just freezes or suddenly gets a bit clunky for no clear reason. When you’re in peak call hours or have an important client on the line, it’s incredibly frustrating to have to force-quit the app and reopen it just to keep going.

And the analytics module could definitely be better. The basic reports are fine. Review collected by and hosted on G2.com.

I've been using it for years for VoIP, and CloudTalk is one of the best VoIP dialers I've ever used. It's reliable, easy to use, and makes call management much more efficient Review collected by and hosted on G2.com.

I've been using it for years for VoIP, and CloudTalk is one of the best VoIP dialers I've ever used. It's reliable, easy to use, and makes call management much more efficient Review collected by and hosted on G2.com.

Their Conversation Intelligence feature is really useful. It feels like we can build our own sales coach with it. Review collected by and hosted on G2.com.

A minor UX improvement: the date selection for the call log filter could be smoother. Also, when I select a specific call log and try to view the full details, clicking it opens in the same tab. It would be a better experience if the details opened in a new tab instead. Review collected by and hosted on G2.com.

CloudTalk has exceeded our expectations in every way! The platform is intuitive, making it easy to onboard our team and integrate with our existing tools. The call quality is crystal clear, and the advanced features—like smart routing and real-time analytics—have significantly improved our workflow.

What truly stands out is the exceptional customer support. The team is proactive, quick to respond, and always goes the extra mile to ensure a smooth experience. If you're looking for a reliable and scalable VoIP solution, CloudTalk is the way to go! Review collected by and hosted on G2.com.

Nothing much as downsizing for me. It is a great tool Review collected by and hosted on G2.com.

I like that CloudTalk helps us when we're understaffed. We're not a big company, so it's great to have an AI voice agent that can pick up calls at any time of day. We don't miss calls when people are in meetings. It was very easy to set up, quite quick, and you don't have to be technical. Review collected by and hosted on G2.com.

I mean, it doesn't do everything, so you do need a CRM like HubSpot or other alongside it. And it doesn't broadcast anything or raise awareness through socials. But it's great for phone, but it doesn't go beyond that. Review collected by and hosted on G2.com.

Having the call history, recordings, and metrics on a single platform saves the team time and allows for more efficient tracking of each interaction with customers. Review collected by and hosted on G2.com.

Perhaps it could be integrated so that several users (who make calls) could use a single user account for all to make calls from one number. For example: The entire Customer Service team could use only one username and password simultaneously and call from the number they have assigned, and a type of description could be added for the general user in which the order of the people who have access to this account can be maintained. Review collected by and hosted on G2.com.