CloudTalk Reviews & Product Details

Intuitive Interface & Quick Setup: The clean, user-friendly dashboard makes onboarding effortless, allowing agents to start making calls almost immediately without a steep learning curve. Review collected by and hosted on G2.com.

Tiered Feature Locks: Essential tools like the Power Dialer, custom integrations, and advanced analytics are restricted to higher-tier plans, making it unexpectedly costly for smaller teams to scale. Review collected by and hosted on G2.com.

I like that I can listen to my employees’ calls after they’re completed so I can give feedback and suggestions on their sales efforts. I also appreciate how easy it is for my reps to call clients, as well as how simple it is to upload leads and assign them to the right reps. Review collected by and hosted on G2.com.

I wish it was easier to call a client back who we were just speaking to using the dialer Review collected by and hosted on G2.com.

Since I work in sales & outbound sales, my work would be impossible without CloudTalk. Additionally, CloudTalk gives me the incredible opportunity to reach people from all over the world. Plus, the synchronization with Pipedrive - I can see all contacts and call them easily. Review collected by and hosted on G2.com.

CloudTalk has outages from time to time. Specifically, sometimes I have to call a particular contact two or three times because CloudTalk couldn't make the call on the first attempt. Review collected by and hosted on G2.com.

What I like best about CloudTalk is how simple it makes everyday calling. The platform is easy to use, calls are clear, and features like call routing and CRM integration help keep everything organized. It saves time for the team and makes customer communication smoother, especially when working remotely. Overall, it feels reliable and efficient without being complicated. Review collected by and hosted on G2.com.

One thing I dislike about CloudTalk is that it can take a little time to get used to all the features. Sometimes the call quality depends heavily on the internet connection, and the cost can add up quickly if you need extra features. It works well overall, but those small issues can be frustrating. Review collected by and hosted on G2.com.

We needed to transition to CloudTalk quickly, and the team delivered exceptional service. Within one working day, they scheduled two meetings for us—first with Max, who took the time to really understand our needs, and then, less than eight hours later, with Benjamin, who got our account activated and ready to go. That level of coordination and fast turnaround made the entire switch feel painless. I highly recommend the CloudTalk team. Review collected by and hosted on G2.com.

Nothing - very fast & good service provided by the team. Review collected by and hosted on G2.com.

What I like best about CloudTalk is its user-friendly interface, clear call quality, and easy access to call history and analytics. It helps manage calls efficiently, track performance, and improve overall productivity. Review collected by and hosted on G2.com.

Sometimes, CloudTalk experiences minor call connectivity issues or delays, and the system can be slow at times. Improving call stability and overall system performance would make the user experience even better. Review collected by and hosted on G2.com.

Cloudtalk gives me the ease of monitoring live calls for my agents and also talk to them, interviene if I have to which gives me a good sense of control and is a great way to coat the agents on the spot. Review collected by and hosted on G2.com.

The only thing I don't like about Cloudtalk is that it has connections issues sometimes that are not related to my personal connection whatsoever, sometimes my internet will be running butter smooth and cloudtalk won't connect a call even after restarting it twice. Review collected by and hosted on G2.com.

I love how simple and easy it is. The parallel dialer is great to cut down on waiting time between calls. Also ordering a new phone number is just instant which is great. Review collected by and hosted on G2.com.

It's a bit hard to buy a product. For example the AI notes or parallel dialer was very hard to buy had to contact support for that just to buy something. Review collected by and hosted on G2.com.

Honestly, what i liked most was how easy it was to just, get on a call. No complicate setup, no hunting thorugh menus you log in, and you're ready to take calls. For a customer service team handling a high volume of interactions every days, that kind of simplicty actually matters a lot Review collected by and hosted on G2.com.

Honestly, the part that frustrated me most was the reporting. The data was there, but getting it into a format that actually made sense for our team took way more effort than it should. I remember needing to pull some call metrics for a weekly review and spending more time wrestling with the filters than actually analyzing anything. It felt like the reports were built for someone else's workflow, not ours.

And the new dashboard i know they updated it at some point honestly took some getting used to, and even after that, i ran into small bugs here and there. Nothing catastrophic, but the kind of thing that slows you down when you're already juggling multiple clients at once Review collected by and hosted on G2.com.

CloudTalk is a reliable platform for handling high call volumes and has performed well for our team. The interface is user-friendly and easy to navigate, making call management and monitoring straightforward. Its analytics and reporting features provide valuable insights into call volume, quality, and agent performance, helping improve productivity and service quality. The platform also offers good visibility into operational metrics, which supports better decision-making and delivers strong value for teams managing large call operations. Review collected by and hosted on G2.com.

Everything works fine except for some occasional call disruptions. Review collected by and hosted on G2.com.