CloudTalk Reviews & Product Details

The B2B and B2C team switched from Ringover to CloudTalk a month ago, and the learning curve has been minimal: it is really easy to use from day one. The integrations (we have it connected with HubSpot) have been the most valuable aspect for us so far, avoiding the manual logging of calls in the CRM. Review collected by and hosted on G2.com.

What frustrates me the most is accessing the API key: it's not easy to get it and set up an automation to extract call data to other tools. With only a month of use, we are still looking for a better way to connect it with the rest of our stack. Review collected by and hosted on G2.com.

We've had a really good experience with CloudTalk so far. It's easy to use, integrates well with our CRM, and makes managing customer calls much more convenient. The call quality has been reliable, and the AI features, like call summaries, help save time. The setup process was straightforward, and whenever we've needed support, the team has been quick to help. Overall, it's been a great investment for our business and has made our daily workflow much smoother. Review collected by and hosted on G2.com.

One thing I'd like to see improved is the pricing, as some of the more advanced features can get expensive for smaller teams. We've also experienced the occasional minor lag in the interface, but nothing that has significantly affected our work. Overall, these are small drawbacks, and the platform has been reliable and easy to use. Review collected by and hosted on G2.com.

What I like most about CloudTalk is that it greatly facilitates call management with clients and tracking each conversation. It is a practical and easy-to-use tool for daily use. Review collected by and hosted on G2.com.

Sometimes, calls appear in the history but take a while to be available for playback. It would be ideal if they could be available immediately, without that delay. Review collected by and hosted on G2.com.

The upsides of CloudTalk compared to other dialing platforms are:

- The accessibility for small teams to utilize one seat without being tied to a minimum.

- The analytics dashboard has everything and more in terms of call data and performance for each user/ seat.

- Integration feature with Pipedrive seems more seamless than other dialers

- BIGGEST takeaway is the area code dialer. You can purchase numbers in certain area codes, and your dialer will automatically route your call through the closest area code or location. Increasing pick-up rates. Review collected by and hosted on G2.com.

I would appreciate it more if CloudTalk offered raw transcripts through their Dashboard as a part of the basic plan. Rather than just voice mp3s, which take time to download and transcribe.

The add-on costs can be a little high. Review collected by and hosted on G2.com.

The UI is intuitive, and it’s easy to get started. The onboarding call was useful and made sure I wasn’t missing any features. After a few initial hiccups, I haven’t had any issues with call quality. Customer service has also been excellent: I had some trouble getting signed up and a few technical issues to resolve, and I consistently received a human response within 24 hours. Review collected by and hosted on G2.com.

Signing up to get a local Japan number was cumbersome. That said, this seems largely outside of Cloudtalk’s control, since they’re working within local Japanese telco regulations. The pricing is high enough that I avoid making calls that are likely to run longer than about 10 minutes—I’ll usually switch to Google Meet, Zoom, etc. instead. It would also be nice to have access to a personalised voicemail message, or an automated Japanese message, on the base plan. Right now I only have an automated message in English, which isn’t ideal for Japanese customers. Review collected by and hosted on G2.com.

The biggest win for us has been the international number coverage. We operate in several countries, and CloudTalk has been able to deliver local numbers with both voice and SMS capability in every one of them - that was actually the core requirement when move moved off from Zoom Phone, and it's been a clear delivery so far.

Onboarding was straightforward and the CloudTalk team was genuinely hands-on rather than just handing us off after signup. Post-setup support has stayed at that same level - questions get answered quickly and issues get resolved without a lot of back-and-forth. For a lean IT team, that kind of responsiveness saves real time.

The UI is clean and unfussy, no overdesigned dashboards or clutter, just the things you actually need to manage numbers, users and calls. Performance has been a non-issue, which is honestly the best compliment I can give it: pages are responsive and we haven't had to thing about it.

On integrations, the marketplace is well-stocked (Pipedrive, Zendesk, Intercom, Zapier and a log list of others). We haven't connected any of them yet because our use case is purely calls and SMS, but it's good to know the option is there when we're ready.

Pricing is also worth calling out. Compared to other providers we evaluated for the same feature set, CloudTalk is very competitive. We're paying for what we actually use (calls and SMS) without a lot of bundled capabilities we'd never touch. CloudTalk does offer a substantial AI feature set, but it's an add-on rather than part of the Essential plan we're on, so we haven't tested any of it yet. No need for now, but good to know there's a path if that changes. Review collected by and hosted on G2.com.

Honestly, not much, but a couple of things stand out.

The call flow setup is the main one. It's tucked away in a spot that isn't immediately obvious, and the logic takes some getting used to. Once you've built a few flows its's manageable, but the learning curve is steeper than the rest of the product, which is otherwise quite intuitive. Some better signposting or a more guided builder would go a long way.

The other thing is that you can't mix license tiers across users. We had a single user who genuinely needed WhatsApp messaging, which is only available in the Expert plan. To enable that for one person we'd have had to upgrade every user on the account to Expert, which didn't make financial sense for one use case. The ability to assign higher-tier licenses to individual users - pay for the Expert features only where they're actually needed - would have made that an easy yes. Instead it became a no. Review collected by and hosted on G2.com.

What I like most about CloudTalk is the huge time savings and increased efficiency when making calls, especially by eliminating the need to dial numbers manually. The SMS function is also very convenient. Review collected by and hosted on G2.com.

The notifications when a number cannot be reached can sometimes be unclear. I would appreciate more precise information about the reason why a call could not be completed. Review collected by and hosted on G2.com.

I like the desktop feature so i can call with the headset and be hands free while talking with the customer works great im sure Review collected by and hosted on G2.com.

When I’m on a call, if another call comes in, it goes straight to voicemail instead of alerting me that I have a call waiting. I also don’t get any kind of notification when I receive a text message. Review collected by and hosted on G2.com.

The ability to use the parallel dialler, which helps with increasing outreach while taking less time than ever before Review collected by and hosted on G2.com.

The new AI dialler has a bug, with parallel dials. Where there is no voicemail drop uploaded, the system automatically drops a voicemail (empty) and does not allow me to manually leave a voicemail Review collected by and hosted on G2.com.

CloudTalk is easy to use and dependable for high-volume outbound calling. Features like local international numbers, call recording, and a clear call history make it straightforward for our team to reach suppliers worldwide, and they also help me track follow-ups and coach the team effectively. Review collected by and hosted on G2.com.

I’ve run into occasional call-quality issues on certain international calls, and I wish the reporting were more customizable. Also, some add-ons can get expensive as the team grows. Review collected by and hosted on G2.com.