CloudTalk Reviews & Product Details

1. Auto number rotation, useful when you want to use multiple numbers for cold calling, so a single number doesn't get overloaded or flagged as spam.

2. The drag-and-drop feature for setting up your virtual numbers and call flow architecture is great.

3. Call stats are also good.

4. Free plugins for most CRMs are a plus.

5. Quality of the call is also very good

6. After evaluating 3 vendor- the pricing and feature is great

7. Support and onboarding is smooth. Review collected by and hosted on G2.com.

android app is not supported well because it didn't work on my mobile nor in my tablet.

either their app is support only the next android version or I don't know why it is. my tablet is 2 year old and has latest android version Review collected by and hosted on G2.com.

What I like most is how easy it is to use. I greatly value that a work tool is practical and that call management does not become more complicated than necessary. Review collected by and hosted on G2.com.

One aspect I would improve is the number of steps required to perform some configurations. Although the platform offers various tools, it would be convenient to simplify certain processes to make them more agile and thus save time. Review collected by and hosted on G2.com.

As a case manager, I handle a constant volume of follow-ups and need a tool that doesn't complicate my life. Being able to take notes during the conversation, have the recording available immediately, and transfer calls to colleagues in a couple of clicks makes the workflow really agile. Review collected by and hosted on G2.com.

What I like least is that sometimes the desktop app doesn't allow me to play recordings directly from the call history. When I need to review a specific detail of a recent conversation with a client, I end up having to open the browser, go to the web dashboard, apply filters, and manually search for the call to listen to it. Review collected by and hosted on G2.com.

What I like most about CloudTalk is how practical it is for everyday use, especially its AI features. They save us time, make our workflows more efficient, and help us stay organized day to day. Review collected by and hosted on G2.com.

One thing I dislike about CloudTalk is that when the person you’re calling is not directly reachable, there is no audio or indication before the call simply ends. It would be helpful to have a short message or notification so you know what happened. And sometimes when the WIFI has bad connection, the call ends Review collected by and hosted on G2.com.

I really like that the customer service is always available whenever you need help with anything. It integrates seamlessly with HubSpot, especially for people working in roles such as SDRs, BDRs, or Account Executives. You also have the option to use different phone numbers and make calls to different countries across Europe. It’s a service I highly recommend. Review collected by and hosted on G2.com.

Sometimes the connection with HubSpot isn’t the best, and you may end up not having your login information or all your calls properly logged with the notes. However, I hope they’re working on improving this. Review collected by and hosted on G2.com.

The integration with HubSpot and the possibility to call click-to-call in just seconds Review collected by and hosted on G2.com.

I checked there is a bug when you write comments after making a call and some letters disappear and you have to type them again. Also, though the HubSpot integration is great in general, every time a click-to-call from HubSpot a HubSpot window pops-up and need to close it every time. Hope they fix it soon. Review collected by and hosted on G2.com.

CloudTalk is easy to use, allows us to make calls anywhere in the world, and provides good call quality. It helps us communicate efficiently with customers and partners across different regions. Review collected by and hosted on G2.com.

Sometimes calls experience slight delays or connectivity issues, especially when network conditions are unstable. Improving call stability in such situations would make the experience even better. Review collected by and hosted on G2.com.

I like the ability to make and receive calls from the computer, without relying on a physical phone. This provides flexibility and facilitates work from different locations. Review collected by and hosted on G2.com.

One aspect I would like to improve is the integration with other work tools. It would be interesting to have more options to customize the synchronization of information and adapt it to each company's processes. Review collected by and hosted on G2.com.

The interface is intuitive and the Power Dialer saves valuable time for prospecting. However, synchronization with our CRM is not perfect: deleted numbers on the CRM side sometimes persist in CloudTalk, cluttering our lists.

It's a very efficient tool for chaining calls thanks to its automation features. However, there are still some annoying bugs to fix, especially the update of deleted contacts that doesn't always sync well from our CRM.

The dashboard is clear and the tool generally fulfills its role very well for our cold calling sessions. Despite this, we notice synchronization failures: a contact deleted from our database sometimes remains stuck in the dialer.

The overall ease of use of the platform for our sales teams. Not everything is perfect, as we encounter recurring synchronization issues: number deletions in the CRM do not always update in the calling tool. Review collected by and hosted on G2.com.

The main drawback is the synchronization with our CRM. When we delete a number from our database, it remains active in CloudTalk, skewing our campaigns and creating confusion within the team.

The lack of reliability of the CRM integration. Deleted contacts in our main system are not always removed from the calling tool, forcing us to perform tedious manual checks.

The recurring bugs related to updating contact lists. It's very frustrating to see that numbers permanently deleted in our CRM continue to appear in the CloudTalk dialer.

The bidirectional synchronization system lacks stability. We waste precious time due to "ghost numbers" that remain in CloudTalk even though we have already deleted them from our CRM. Review collected by and hosted on G2.com.

It was very easy and intuitive to get started and use the service. The integrations and connections with other applications were also straightforward and worked well.

The UI/UX is clean and really good. Occasionally, the information exchange isn’t fully complete and some details are missing, but that doesn’t happen often.

Performance was quite good overall, and the call quality was mostly good.

The pricing feels pretty fair, and the AI/intelligence features are helpful—for example, summarizing a call and quickly pulling up information from the most recent calls.

It also offers a solid dashboard that gives a clear overview of your calling activity. Review collected by and hosted on G2.com.

I disliked that, at times, the information sync didn’t work properly, so it showed different stats. This didn’t happen often and the differences weren’t big, so I think it’s more of a small bug.

The integration UI could also be a bit better and more modern.

Overall, I think the performance and technical aspects were good.

I didn’t need to use support, so I can’t really say anything about that. Review collected by and hosted on G2.com.