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Compare Adobe RoboHelp and ClickHelp 
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At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Small-Business (61.3% of reviews)
Entry-Level Pricing
No pricing available
$185.00 Per Month
Adobe RoboHelp
Star Rating
(38)4.0 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Adobe RoboHelpClickHelp
Star Rating
(63)4.8 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
$185.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Adobe RoboHelp excels in its graphics capabilities, receiving a score of 9.3, which allows for visually appealing documentation. In contrast, ClickHelp, while still strong, has a slightly lower score of 8.0 in this area, indicating that users may find Adobe's offerings more visually engaging.
- Reviewers mention that ClickHelp shines in ease of use, with a score of 9.3 compared to Adobe RoboHelp's 8.0. This suggests that ClickHelp may be more intuitive for new users, making it easier to get started with documentation projects.
- G2 users highlight ClickHelp's superior quality of support, scoring 9.7, while Adobe RoboHelp lags behind at 7.4. This indicates that users of ClickHelp may have a more positive experience when seeking assistance or troubleshooting issues.
- Users on G2 report that ClickHelp offers better versioning and version history features, scoring a perfect 10.0, which is crucial for teams needing to track changes over time. Adobe RoboHelp does not match this level of functionality, which could be a significant drawback for collaborative environments.
- Reviewers mention that Adobe RoboHelp has a more robust web publishing feature, scoring 9.7, which allows for seamless online documentation. ClickHelp, while still effective, has a slightly lower score, indicating that users may find Adobe's web publishing capabilities more comprehensive.
- Users say that ClickHelp's multi-user collaboration features are exceptional, scoring a perfect 10.0, which is essential for teams working together on documentation. Adobe RoboHelp, while functional, does not provide the same level of collaborative tools, which could hinder teamwork.
Pricing
Entry-Level Pricing
Adobe RoboHelp
No pricing availableClickHelp
Starter
$185.00
Per Month
- Unlimited projects
- 500 topics (pages, articles)
- 2 contributors for free
Free Trial
Adobe RoboHelp
No trial information availableClickHelp
Free Trial is available
Ratings
Meets Requirements
8.1
30
9.4
48
Ease of Use
8.0
29
9.3
47
Ease of Setup
7.1
19
9.4
30
Ease of Admin
7.5
19
9.5
27
Quality of Support
7.4
28
9.7
45
Has the product been a good partner in doing business?
7.1
18
9.6
28
Product Direction (% positive)
5.9
31
9.5
44
Features by Category
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
9.4
6
Not enough data
8.1
6
Not enough data
8.3
6
Collaboration
Not enough data
10.0
6
Not enough data
9.2
6
File Types
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
9.7
6
Edit & Revise
Not enough data
9.7
6
Not enough data
9.0
5
Not enough data
9.4
6
Integrate & Embed
Not enough data
Not enough data
Not enough data
9.4
6
Not enough data
9.4
6
Operating System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Document Creation
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Adobe RoboHelp and ClickHelp are categorized as Help Authoring Tool (HAT)
Unique Categories
Adobe RoboHelp has no unique categories
Reviews
Reviewers' Company Size
Adobe RoboHelp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ClickHelp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.6%
Computer Software
16.7%
Writing and Editing
11.1%
Banking
8.3%
Telecommunications
5.6%
Other
27.8%
Computer Software
37.1%
Information Technology and Services
27.4%
Airlines/Aviation
8.1%
Non-Profit Organization Management
3.2%
Internet
3.2%
Other
21.0%
Discussions
What is Adobe RoboHelp used for?
1 Comment
CK
Adobe RoboHelp is used for publishing documents, such as Desk Level Procedures or Job Aids, Reference Guides, etc., in an on-line format. We love the...Read more
Adobe RoboHelp has no more discussions with answers
Can ClickHelp import my MS Word content?
1 Comment
CT
ClickHelp supports a lot of import formats, including DOC and DOCX files, HTML, RTF, CHM, etc. Sign up for a trial and check how you can quickly import the...Read more
Publish Google Documents into ClickHelp?
1 Comment
CT
ClickHelp supports a number of importing formats. So, you can export your Google Docs content into DOCX or HTML files and then import into ClickHelp. You can...Read more
Is there a user commenting function in ClickHelp?
1 Comment
CT
You can sign up for a free Disqus account, enable Disqus integration in ClickHelp and get a fully managed commenting functionality. Read our blog about...Read more
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