--- title: ClickHelp Reviews meta\_title: 'ClickHelp Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 66 reviews by the users' company size, role or industry to find out how ClickHelp works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 66 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Development url: https://www.g2.com/categories/development --- # ClickHelp Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ClickHelp but has limited features. Are you part of the ClickHelp team? [Upgrade your plan](https://my.g2.com/clickhelp/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! ClickHelp is an AI-powered online documentation tool. Create, translate, and publish your technical documentation in a single portal! Here is how ClickHelp makes your tech writing more effective: \* Easy to use WYSIWYG topic editor, as well as HTML source mode. \* Simple customization with a block-based Home page editor. \* Single-sourcing and content reuse. \* AI features (AnswerGenius, WriteAssist, AskYourDocs) \* In-depth analytics and reporting. \* Readability scores and metrics. \* Easy importing and exporting. ClickHelp can import content from Microsoft Word, HTML, Markdown, RTF, CHM, ODT, etc., and export to CHM, HTML5 Web Help, PDF, DOCX, etc. \* Translation ecosystem to create multi-language documentation. \* Machine translation support. \* API features. \* Swagger/OpenAPI Definition import. \* RTL language support. \* Audit trail and IP Allowlist for enhanced security. \* Optional block-based editor \* Automatic domain management \* TwoFactor Authentication \* Multi-site setup Integrations: Google Analytics, Google Search Console, Zendesk, Zapier, AddThis, Google Translate, DeepL, YouTube, and much more. * * * Seller [ClickHelp](https://www.g2.com/sellers/clickhelp) Discussions [ClickHelp Community](https://www.g2.com/products/clickhelp/discuss) Languages Supported English Solution Type All-in-One Overview by Elmira Abbyasova Show More ## Pricing Pricing provided by ClickHelp. ### Starter $194.00 Per Month ### Growth $325.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/clickhelp/pricing) ## Top-Rated Alternatives [ ![Document360](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Document360") Document360 4.7/5(541) ](https://www.g2.com/products/document360/reviews) [ ![MadCap Flare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MadCap Flare") MadCap Flare 4.4/5(491) ](https://www.g2.com/products/madcap-flare/reviews) [ ![Confluence](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Confluence") Confluence 4.1/5(4,368) ](https://www.g2.com/products/confluence/reviews) [ View All Alternatives ](https://www.g2.com/products/clickhelp/competitors/alternatives) ## User Insights Average based on 66 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 4/29/2026 "Easy-to-Use Formatting for Clear, Readable Support Documentation" 5/5 What do you like best about ClickHelp? The ease of entering and formatting information to ensure customers can easily read and understand your support documentation. Review collected by and hosted on G2.com. What do you dislike about ClickHelp? Sometimes the formatting has issues you have to troubleshoot, like random spacing or the cursor jumping. But usually you can get around it pretty quickly. Review collected by and hosted on G2.com. What problems is ClickHelp solving and how is that benefiting you? ClickHelp is helping us update our documentation for customers to learn about our product, and giving us easy ways to mass update information and images as we update our own product. Review collected by and hosted on G2.com. Show More 5/2/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 3/25/2025 "ClickHelp AI that actually Helps me write better and faster" 5/5 What do you like best about ClickHelp? I like ClickHelp and its features overall, but here I’d like to focus on its AI features. I use ClickHelp's Answer Genius and Write Assist all the time I can. They have significantly improved my workflow as a technical writer. Answer Genius helps our readers provide instant, relevant suggestions, making it easier to address common user questions effectively. Write Assist speeds up my content creation by refining text, ensuring clarity, and even offering suggestions to improve readability. These tools work great, save my time, and enhance the overall quality of my documentation. Review collected by and hosted on G2.com. What do you dislike about ClickHelp? So far, I haven't encountered any major drawbacks. It would be great to see even more AI-powered enhancements in the future! Review collected by and hosted on G2.com. What problems is ClickHelp solving and how is that benefiting you? Before using ClickHelp’s AI tools, refining content and ensuring consistency took a lot of manual effort. Now, AI-assisted writing suggestions and automated responses help me work more efficiently, reducing repetitive tasks and improving overall documentation quality. This has allowed me to focus more on content strategy rather than spending extra time on edits and formatting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Bryan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryan W.") BW Bryan W. Web Geek Small-Business (50 or fewer emp.) 3/11/2017 "Full control over Online Help with Restricted Access" 5/5 What do you like best about ClickHelp? I can use ClickHelp everywhere, just need a browser and Internet connection. The Restricted Access functionality is very nice, I give my clients access to the documentation for their review. They review online, and tell me what needs to be tweaked. I can export to a number of output formats, depending on what output every client needs. Their tech support is very helpful, and can always assist me with any question even during weekend! Review collected by and hosted on G2.com. What do you dislike about ClickHelp? Can't even imagine right now - great product, very responsive tech support, I love it! Would probably like additional ready documentation templates to use, would be nice to have a larger library. Anyway, I have built my own templates already, so not a big deal. Review collected by and hosted on G2.com. Recommendations to others considering ClickHelp: Great choice for those who need a cloud solution with online editing and single souring features. Review collected by and hosted on G2.com. What problems is ClickHelp solving and how is that benefiting you? First of all I save time, and this is a huge benefit on its own! I create the docs online, from any computer, even during business trips. I give my clients a password-protected online version to check, and then I can quickly make edits based on the client feedback. Also, I save budget, since I can use one tool to create a number of outputs - CHM, Web Help, PDF, MS Word. I don't use the ePub output yet, but I am sure the time will come! Review collected by and hosted on G2.com. Show More 11/27/2024 Current UserValidated ReviewerSource: Organic KZ Karen Z. Small-Business (50 or fewer emp.) 12/28/2023 "Powerful, easy, and great ROI" 5/5 What do you like best about ClickHelp? It is user-friendly but can do anything you need. It has so many features to make topics visually appealing and time-saving features that keep the documentation succinct and consistent. Review collected by and hosted on G2.com. What do you dislike about ClickHelp? I do not have any complaints, nor is there anything I wish for that is not there. Review collected by and hosted on G2.com. What problems is ClickHelp solving and how is that benefiting you? Clients can easily find answers, and require less support from us. New clients feel reassured during training that there are topics and videos available after the training. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Vladlen V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vladlen V.") VV Vladlen V. Tech Writer Mid-Market (51-1000 emp.) 11/7/2022 "Flexible tool for turn your DOC/PDF documentation into a convenient and beautiful portal" 5/5 What do you like best about ClickHelp? ClickHelp is an excellent solution when you need to turn a lot of existing documentation into a modern web portal with easy navigation and quick search. If you do not have any special requests for the article's layout, the import process will allow you to publish documentation on the web quickly. If you want to make a beautiful layout with the insertion of graphics, videos and interactive elements, ClickHelp is also quite flexible. Technical support is fast enough. Ready-made portal templates are optimized for mobile platforms, are quite cute and easily adapt to corporate identity. Review collected by and hosted on G2.com. What do you dislike about ClickHelp? Two things are missing: 1. Distribution of access rights to the documentation at the level of articles, not projects. 2. Real-time teamwork on articles in the Google Documents style with the call to colleagues in the comments via @ (like “@vpribega What the heck did you write here?!”). Review collected by and hosted on G2.com. What problems is ClickHelp solving and how is that benefiting you? ClickHelp has helped us make documentation more accessible to our customers. We turned a bunch of PDF files into a beautiful portal with easy navigation, fast search and the ability to send clients links directly to the necessary paragraphs. And also insert them into tooltips in the UI of our applications. Review collected by and hosted on G2.com. Show More 11/18/2022 Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 7/6/2023 "Excellent Documentation Platform for Effective Collaboration" 5/5 What do you like best about ClickHelp? User-Friendly Interface,Collaboration Features,Version Control and Revision History,Customization Options,Responsive Design,Customer Support, Review collected by and hosted on G2.com. What do you dislike about ClickHelp? Unavailability of an option that navigates to the Dashboard. Review collected by and hosted on G2.com. What problems is ClickHelp solving and how is that benefiting you? ClickHelp offers a centralized platform for managing all documentation-related activities. This eliminates the need for scattered files and folders, making it easier to organize, search, and access documentation from a single location. This centralized approach improves efficiency, saves time, and enhances overall documentation management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![MD SAJJAD A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MD SAJJAD A.") MA MD SAJJAD A. Digital marketer Small-Business (50 or fewer emp.) 1/12/2023 "Different Doc Projects - One SolutioDifferent Doc Projects - One Solutionn" 5/5 What do you like best about ClickHelp? I like that ClickHelp provides users with simple and clear versioning possibilities. We can create printed and online documentation using one portal - single-sourcing and content reuse features like snippets, variables, output tags and so on. Review collected by and hosted on G2.com. What do you dislike about ClickHelp? I didn’t find anything I could dislike, ClickHelp is a good solution for tech writing teams. Review collected by and hosted on G2.com. What problems is ClickHelp solving and how is that benefiting you? We were searching for a solution to creWe were searching for a solution to create, manage and publish documentation and ClickHelp is the tool that has everything we need.ate, manage and publish documentation and ClickHelp is the tool that has everything we need. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Haider N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haider N.") HN Haider N. Software Developer Enterprise (\> 1000 emp.) 12/14/2022 "Effective document writing and collaboration" 5/5 What do you like best about ClickHelp? Speaking of collaboration with coworkers, ClickHelp created a great authoring environment. We don’t need to work from the same office because ClickHelp is a browser-based solution - every team member can work from anywhere and nothing will be missed. Tech writers, reviewers, and SMEs have access to a portal where they can work on content together - leave comments, monitor the version history, compare different topic versions, and the like. Our collaboration with users has been improved as well since ClickHelp provides readers feedback widgets like GraphComment. Review collected by and hosted on G2.com. What do you dislike about ClickHelp? I think it would be great to have a feedback widget for internal documentation as well. Review collected by and hosted on G2.com. What problems is ClickHelp solving and how is that benefiting you? ClickHelp has helped us improve collaboration with coworkers and readers, so everyone is satisfied. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mayank T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mayank T.") MT Mayank T. Chief Executive Officer Small-Business (50 or fewer emp.) 1/12/2023 "ClickHelp is a good solution" 5/5 What do you like best about ClickHelp? ClickHelp is a good solution that helps with many of our projects like writing user manuals, bug tracking, communicating with other doc team members and so on. The possibilities to get a bird’s eye view of analytics and statistics for projects are really helpful. Review collected by and hosted on G2.com. What do you dislike about ClickHelp? I’d want to see new ready-to-use templates because I think the existing ones look outdated. Review collected by and hosted on G2.com. What problems is ClickHelp solving and how is that benefiting you? ClickHelp has helped us collaborate, discuss and track progress using one platform rather than using multiple platforms. It saves our time and nothing will be missed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AG Amanda G. Technical Writer Enterprise (\> 1000 emp.) 9/8/2022 "Easy to use and great support" 5/5 What do you like best about ClickHelp? If you've used any help authoring tool in the past, ClickHelp is very easy to learn. And if you haven't used a HAT before, I think ClickHelp would be one of the easiest places to start. The interface is intuitive, they have a robust help system, and their support is outstanding. ClickHelp has all the features I needed to create a documentation system from scratch, including built-in styles, single sourcing options, quick access to the html behind the text editor, and multiple publication options. And if something doesn't make sense right away, they have great help documentation to explain a feature or a process. They will even do branding for your documentation portal. ClickHelp Support is the best product support I've had. I've been using ClickHelp for about 6 months and they always get back to me later the same day or the next morning with the most thorough explanations, including screenshots. Most of my support questions have been about customizing the CSS in a way I can't figure out, and they always show me what I need to do, improving my knowledge along the way. I really can't say enough about their support, and it's obvious that a good support team is very important to their company. They also have a place to put in product suggestions, and they actually follow up with you about your use case for the suggestion and how it will benefit you. Review collected by and hosted on G2.com. What do you dislike about ClickHelp? I think the reviewing functionality could be better. Right now, reviewers need to log in and they can only leave comments. For areas where it would be eaiser to use something more like track changes, some reviewers find the process a little frustrating. Also, when I'm editing based on comments, the comments don't stay open on the screen, so I have to keep re-opening the comment as I'm editing. I think it could be easier to add videos that are on your computer and not saved to YouTube or Vimeo. It's a bit of a process to get videos added from the File Manager. Review collected by and hosted on G2.com. What problems is ClickHelp solving and how is that benefiting you? I started a help portal from scratch for several different software products. I expected a much longer timeframe to get up and running, but ClickHelp makes everything so easy that the portal came together quicker than we all expected. I actually hadn't heard of ClickHelp before starting research on which HAT to buy, but after using product demos for a few different products, it was an easy choice to go with ClickHelp. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about ClickHelp? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ClickHelp ](https://www.g2.com/products/clickhelp/discussions/new) ![Richard H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard H.") RH Richard Hoffer • Last activity almost 5 years ago Translation 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/translation) ![Amrit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amrit S.") AS Amrit Singh • Last activity almost 5 years ago Content Migration 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/content-migration) [ View all Discussions ](https://www.g2.com/products/clickhelp/discuss) ## Pricing Options Pricing provided by ClickHelp. ### Starter $194.00 Per Month ### Growth $325.00 Per Month ### Professional $640.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/clickhelp/pricing) ClickHelp Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d61ecfdb9b46ed822c4cfff4611b92eb/madcap-flare.png "Product Avatar Image") MadCap Flare 4.4/5(491) [ Compare Now ](https://www.g2.com/compare/clickhelp-vs-madcap-flare) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9e0d062bd011d7b4bfe6a4982c0ba823/help-manual.png "Product Avatar Image") Help & Manual 4.8/5(22) [ Compare Now ](https://www.g2.com/compare/clickhelp-vs-help-manual) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_521d08f2e35863117ed1e31e54bcf944/document360.png "Product Avatar Image") Document360 4.7/5(541) [ Compare Now ](https://www.g2.com/compare/clickhelp-vs-document360) ##### Categories on G2 [Document Creation](https://www.g2.com/categories/document-creation)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[API Documentation Management](https://www.g2.com/categories/api-documentation-management) [Document Creation](https://www.g2.com/categories/document-creation)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[API Documentation Management](https://www.g2.com/categories/api-documentation-management)[Help Authoring Tool (HAT)](https://www.g2.com/categories/help-authoring-tool-hat) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Configit vs Threekit for B2B product configuration: one is built around rules logic, the other around 3D visuals, which matters more to buyers?](https://www.g2.com/discussions/configit-vs-threekit-for-b2b-product-configuration-one-is-built-around-rules-logic-the-other-around-3d-visuals-which-matters-more-to-buyers)[Which mobile app debugging solutions work effectively when simulators cannot replicate real device features?](https://www.g2.com/discussions/which-mobile-app-debugging-solutions-work-effectively-when-simulators-cannot-replicate-real-device-features)[Leading database software for enterprise-level companies](https://www.g2.com/discussions/what-are-the-leading-database-software-options-for-enterprise-level-companies) [Best automatic dialing programs for business use](https://www.g2.com/discussions/best-automatic-dialing-programs-for-business-use)[Which solution supports multi-language website creation?](https://www.g2.com/discussions/which-solution-supports-multi-language-website-creation)[Pros and Cons Details](https://www.g2.com/products/clickhelp/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)