ClickHelp Reviews & Product Details

If you've used any help authoring tool in the past, ClickHelp is very easy to learn. And if you haven't used a HAT before, I think ClickHelp would be one of the easiest places to start. The interface is intuitive, they have a robust help system, and their support is outstanding. ClickHelp has all the features I needed to create a documentation system from scratch, including built-in styles, single sourcing options, quick access to the html behind the text editor, and multiple publication options. And if something doesn't make sense right away, they have great help documentation to explain a feature or a process. They will even do branding for your documentation portal.

ClickHelp Support is the best product support I've had. I've been using ClickHelp for about 6 months and they always get back to me later the same day or the next morning with the most thorough explanations, including screenshots. Most of my support questions have been about customizing the CSS in a way I can't figure out, and they always show me what I need to do, improving my knowledge along the way. I really can't say enough about their support, and it's obvious that a good support team is very important to their company.

They also have a place to put in product suggestions, and they actually follow up with you about your use case for the suggestion and how it will benefit you. Review collected by and hosted on G2.com.

I think the reviewing functionality could be better. Right now, reviewers need to log in and they can only leave comments. For areas where it would be eaiser to use something more like track changes, some reviewers find the process a little frustrating. Also, when I'm editing based on comments, the comments don't stay open on the screen, so I have to keep re-opening the comment as I'm editing.

I think it could be easier to add videos that are on your computer and not saved to YouTube or Vimeo. It's a bit of a process to get videos added from the File Manager. Review collected by and hosted on G2.com.

I like that all our documentation is in a single portal right now. And I can customize our portal according to company’s brand. It is convenient to update and publish separate topics one by one and not the whole project. The access can be personalized – I can give access to a specific project and assign particular topics to this person. There is a special dashboard, where all our projects, publications and different statistics are displayed which is very convenient and informative. Review collected by and hosted on G2.com.

My page loaded too slowly a couple of times, but that's all I have encountered so far. Review collected by and hosted on G2.com.

ClickHelp is easy to set up. Since it’s a browser-based solution, you just need to open your browser, and here you go. It makes ClickHelp more flexible than other tools - all team members have access to the authoring environment where everyone can write, comment and publish documentation. Plus, you can work from any device. Review collected by and hosted on G2.com.

I think ClickHelp is a good solution for every team of different sizes. Review collected by and hosted on G2.com.

I do like that ClickHelp is an all-in-one solution - I can create, publish, share, and manage knowledge across the whole company. I don’t need to send docs via email - I can just give permission and here we go.

A big advantage is that it’s possible to quickly publish new articles, update them, and delete outdated content. And I can do it from my portal. Review collected by and hosted on G2.com.

I think ClickHelp is the tool that every team needs to create a high-quality knowledge base. Review collected by and hosted on G2.com.

Clickhelp is a easy to use tool, for provide information to our customers on a secure way.

The People on the organisation Clickhelp react fast and correct, so we don't have to worry about the technical of the solution.

The tool makes it possible to provide very targeted and personalized information to the users of our applications in a secure manner. Keeping this information up to date can be accomplished without much effort. Review collected by and hosted on G2.com.

Everything is OK.

So there are no unpleasant elements to report. Review collected by and hosted on G2.com.

I like how ClickHelp has made our documentation more user-friendly and searchable. ClickHelp offers a full-text search engine - you can not only use it for easy use cases but also for complex ones where you need quotes, wildcards, etc. And even if you create password-protected documentation, the search engine will consider your user permissions. It’s well thought out. Review collected by and hosted on G2.com.

It would be cool if I could change some shortcuts like saving comments with Enter. Review collected by and hosted on G2.com.

I like the way ClickHelp improved our workflow. We used Microsoft Word before but, you know, this is not a professional approach - you can’t leave comments, you have to send docs via email and the like. To be honest, it was a nightmare. But now the collaboration is so easy. Review collected by and hosted on G2.com.

Everything is ok, I don’t have anything negative to say. Review collected by and hosted on G2.com.

Live Chat integration. We can provide our clients with instant assistance.

Content reuse features. Now, I don’t need to copy paste necessary content, one click and it’s done.

Searching and navigation are extremely handy.

Google Analytics integration allows us to learn how readers explore our content and this helps us to boost our SEO. Review collected by and hosted on G2.com.

It’s a little bit tricky to add video from Vimeo. It’ll be better if I can just copy and paste a link to the documentation body. Review collected by and hosted on G2.com.

Since we started with ClickHelp in October 2022, I have been impressed with ClickHelp. Their training was fantastic. Our trainer Ian is knowledgeable in all facets of the product. The Customer Service team is quick to respond patiently and pleasantly. ClickHelp is easy to use and intuitive. I am so pleased we chose them for our online documentation needs. Review collected by and hosted on G2.com.

I wish ClickHelp had a learning resource component. Review collected by and hosted on G2.com.

I like that it’s easy to create PDF documents with ClickHelp. Plus, I can configure many style-related parameters like add custom headers/footers, backgrounds, etc., to make sure my printed documents look good. Review collected by and hosted on G2.com.

Almost nothing, I really like this tool. Review collected by and hosted on G2.com.