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# ClickHelp vs Help & Manual Comparison - What are their main differences?

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ClickHelpHelp & Manual[+ Add Product](#)

Reviews

**ClickHelp** [

4.7/5(67)

](https://www.g2.com/products/clickhelp/reviews#reviews)

**Help & Manual** [

4.8/5(22)

](https://www.g2.com/products/help-manual/reviews#reviews)

Pricing

**ClickHelp**
Free Trial

**$194.00** Per Month · Starter

**Help & Manual**
 **$1099** · Server Edition

**Pricing Insights**
from reviews

Time to Implement

**ClickHelp**
1 month

Based on 5 responses

**Help & Manual**
Not enough reviews yet

Return on Investment

**ClickHelp**
Not enough reviews yet

**Help & Manual**
Not enough reviews yet

Perceived Cost

**ClickHelp**
$$$$$

**Help & Manual**
$$$$$

Average Discount

**ClickHelp**
Not enough reviews yet

**Help & Manual**
Not enough reviews yet

Pros & Cons

**ClickHelp**
[
Features (2)
](https://www.g2.com/products/clickhelp/reviews?filters%5Bsentiment_snippet%5D=1764122&qs=pros-and-cons#reviews)[
Accessibility (1)
](https://www.g2.com/products/clickhelp/reviews?filters%5Bsentiment_snippet%5D=1960651&qs=pros-and-cons#reviews)

**Help & Manual**
Not enough data

Integrations

**ClickHelp**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ebfae2a9075850f9fa094c23484ef258/microsoft-entra-id.jpg "Product Avatar Image")

Microsoft Entra ID

](https://www.g2.com/products/microsoft-entra-id/reviews)[
View all
](https://www.g2.com/products/clickhelp/integrations)

**Help & Manual**
Not enough data

Screenshots

**ClickHelp**
 ![ClickHelp screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/115288/screenshot1.PNG)

**Help & Manual**
No screenshot available

Ratings

Meets Requirements

**ClickHelp**

9.4

9.451

**Help & Manual**

9.4

9.420

Ease of Use

**ClickHelp**

9.3

9.350

**Help & Manual**

8.7

8.720

Ease of Setup

**ClickHelp**

9.3

9.333

**Help & Manual**

9.1

9.111

Ease of Admin

**ClickHelp**

9.4

9.428

**Help & Manual**

9.5

9.511

Quality of Support

**ClickHelp**

9.7

9.748

**Help & Manual**

9.5

9.518

Has the product been a good partner in doing business?

**ClickHelp**

9.5

9.529

**Help & Manual**

9.8

9.89

Product Direction (% positive)

**ClickHelp**

9.3

9.347

**Help & Manual**

9.4

9.420

Features

Document Creation[Hide 23 FeaturesShow 23 Features](javascript:void(0);)

9.2

9

Not enough data

Design

Graphics

9.4(won by default)

6

Not enough data

Templates

8.1(won by default)

6

Not enough data

Themes

8.3(won by default)

6

Not enough data

Collaboration

Multi-User Collaboration

10.0(won by default)

7

Not enough data

Real-Time Communication

9.2(won by default)

6

Not enough data

File Types

Export

9.5(won by default)

7

Not enough data

Import

9.8(won by default)

7

Not enough data

Web Publishing

9.7(won by default)

6

Not enough data

Edit & Revise

Revision History

9.8(won by default)

7

Not enough data

Suggestion Mode

9.0(won by default)

5

Not enough data

Document Editor

9.5(won by default)

7

Not enough data

Integrate & Embed

Website

9.4(won by default)

6

Not enough data

Applications

9.4(won by default)

6

Not enough data

Calendar

Not enough data

Not enough data

Operating System

PC Operating System

Not enough data

Not enough data

Mac Operating System

Not enough data

Not enough data

Linux Operating System

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Text-to-Image

Not enough data

Not enough data

AI Text-to-Speech

Not enough data

Not enough data

AI Image-to-Text

Not enough data

Not enough data

Agentic AI - Document Creation

Proactive Assistance

Not enough data

Not enough data

Show 4 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Knowledge Base[Hide 75 FeaturesShow 75 Features](javascript:void(0);)

Not enough data

Not enough data

Knowledge Pages

Templates

Not enough data

Not enough data

In-Content Feedback

Not enough data

Not enough data

Versioning and Version History

Not enough data

Not enough data

Decision Trees

Not enough data

Not enough data

Duplicate Detection

Not enough data

Not enough data

Content Editor

Not enough data

Not enough data

WYSIWYG Editor

Not enough data

Not enough data

Rich Text Editor

Not enough data

Not enough data

Drag & Drop Editor

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Knowledge Dissemination

Page Analytics

Not enough data

Not enough data

Permissions

Not enough data

Not enough data

Knowledge Sharing

Not enough data

Not enough data

Notifications

Not enough data

Not enough data

Advanced Search

Not enough data

Not enough data

Browser Extension

Not enough data

Not enough data

Organization

Not enough data

Not enough data

Other Integrations

Not enough data

Not enough data

Knowledge Integrations

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Web Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Knowledge Base

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

API

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Mobile Interface

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Online Forums

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Wiki

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API Documentation Management[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Customization

SEO

Not enough data

Not enough data

API Contracts

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Organization

Respository

Not enough data

Not enough data

Third-Party Integration

Not enough data

Not enough data

Access Management

Not enough data

Not enough data

Knowledge Management[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Knowledge Base

Q & A

Not enough data

Not enough data

Link Sharing

Not enough data

Not enough data

Searchable

Not enough data

Not enough data

Security

Verification

Not enough data

Not enough data

Role-Based Permission

Not enough data

Not enough data

Public vs Private

Not enough data

Not enough data

Content

Trackable Analytics

Not enough data

Not enough data

Import

Not enough data

Not enough data

File Viewing

Not enough data

Not enough data

Update Notifications

Not enough data

Not enough data

Communication

Social Features

Not enough data

Not enough data

Tagging 

Not enough data

Not enough data

Upload 

Not enough data

Not enough data

Comments

Not enough data

Not enough data

Additional Functionality

Collaboration Tools

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

API

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![ClickHelp](https://images.g2crowd.com/uploads/product/hd_favicon/92fb6189a3e66eeea865f5b66c0ae8d2/clickhelp.svg "ClickHelp")](https://www.g2.com/products/clickhelp/reviews)

ClickHelp

Small-Business(50 or fewer emp.)

60.0%

Mid-Market(51-1000 emp.)

32.3%

Enterprise(\> 1000 emp.)

7.7%

[![Help & Manual](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9e0d062bd011d7b4bfe6a4982c0ba823/help-manual.png "Help & Manual")](https://www.g2.com/products/help-manual/reviews)

Help & Manual

Small-Business(50 or fewer emp.)

85.0%

Mid-Market(51-1000 emp.)

5.0%

Enterprise(\> 1000 emp.)

10.0%

Small-Business

(50 or fewer emp.)

60.0%

85.0%

Mid-Market

(51-1000 emp.)

32.3%

5.0%

Enterprise

(\> 1000 emp.)

7.7%

10.0%

Reviewers' Industry

[![ClickHelp](https://images.g2crowd.com/uploads/product/hd_favicon/92fb6189a3e66eeea865f5b66c0ae8d2/clickhelp.svg "ClickHelp")](https://www.g2.com/products/clickhelp/reviews)
ClickHelp

Computer Software

36.9%

Information Technology and Services

27.7%

Airlines/Aviation

7.7%

Non-Profit Organization Management

3.1%

Internet

3.1%

Other

21.5%

[![Help & Manual](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9e0d062bd011d7b4bfe6a4982c0ba823/help-manual.png "Help & Manual")](https://www.g2.com/products/help-manual/reviews)
Help & Manual

Computer Software

50.0%

Information Technology and Services

10.0%

Education Management

10.0%

Telecommunications

5.0%

Mechanical or Industrial Engineering

5.0%

Other

20.0%

FAQs

## ClickHelp vs Help & Manual FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between ClickHelp vs Help & Manual?

Help & Manual is rated slightly higher than ClickHelp by G2 reviewers, with both products favored by small businesses and praised for ease of setup and support.

| [ClickHelp](https://www.g2.com/products/clickhelp/reviews) | [Help & Manual](https://www.g2.com/products/help-manual/reviews) |
| --- | --- |
| 4.7/5 (66 reviews) | 4.8/5 (22 reviews) |
| Small-Business | Small-Business |
| 9.3 | 9.1 |
| 9.7 | 9.5 |
| Features | — |

### How do the pricing models of ClickHelp and Help & Manual compare?

ClickHelp and Help & Manual are rated at parity for value, with both products receiving positive reviewer sentiment on affordability and satisfaction with pricing.

- **ClickHelp:** In recent reviews, buyers highlight ClickHelp as offering a good set of features for a reasonable price, especially for startups and small teams.
- **Help & Manual:** Reviewers describe Help & Manual as affordable and simple for beginners, with positive sentiment on cost-effectiveness.

### What are the best alternatives to ClickHelp and Help & Manual?

The top 3 alternatives to ClickHelp and Help & Manual are MadCap Flare, Document360, and Confluence.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [ClickHelp](https://www.g2.com/products/clickhelp/reviews) | 4.7/5 (66 reviews) | Small-Business | Good value for features | Features |
| [Help & Manual](https://www.g2.com/products/help-manual/reviews) | 4.8/5 (22 reviews) | Small-Business | Affordable for beginners | Ease of use for documentation |
| [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) | 4.4/5 (491 reviews) | Mid-Market | — | — |
| [Document360](https://www.g2.com/products/document360/reviews) | 4.7/5 (541 reviews) | Mid-Market | — | — |
| [Confluence](https://www.g2.com/products/confluence/reviews) | 4.1/5 (4368 reviews) | Mid-Market | — | — |

### Which Help Authoring Tool (HAT) features should I prioritize when comparing ClickHelp and Help & Manual?

Buyers should prioritize ease of use, templates, AI features, customer support, and content reuse when comparing ClickHelp and Help & Manual.

- **Ease of Use:** ClickHelp scores 9.3; Help & Manual scores 8.7.
- **Templates:** ClickHelp reviewers frequently mention a desire for more modern templates; Help & Manual reviewers note template management as a benefit.
- **AI Features:** ClickHelp is cited for AI-powered tools like Answer Genius and Write Assist (1 all-time mention each); Help & Manual has no AI feature mentions.
- **Customer Support:** ClickHelp scores 9.7; Help & Manual scores 9.5.
- **Content Reuse:** Both products are praised for content reuse and single-sourcing capabilities in recent reviews.

### What are the pros and cons of ClickHelp vs Help & Manual?

ClickHelp's headline strength is its feature set and AI tools, while Help & Manual is praised for affordability and ease of use for documentation.

- **ClickHelp strengths:** Features (2 all-time mentions), accessibility, AI features (1 all-time mention), customer support (1 all-time mention), and ease of use (1 all-time mention).
- **ClickHelp trade-offs:** Reviewers note a limited selection of ready-to-use templates and occasional formatting issues.
- **Help & Manual strengths:** Affordable for beginners, strong content reuse, and ease of use for creating documentation.
- **Help & Manual trade-offs:** Some features are described as less intuitive at first, and reviewers mention limited customization options for templates and skins.

### Is ClickHelp or Help & Manual better for small businesses?

ClickHelp is the better fit for small businesses, with a larger small-business reviewer base and strong positive sentiment on ease of use and setup.

- **ClickHelp:** Largest segment is Small-Business; reviewers highlight easy setup, intuitive interface, and suitability for small teams and startups.
- **Help & Manual:** Largest segment is Small-Business; reviewers describe it as affordable and simple for beginners, but note a steeper learning curve for some features.

### Which Help Authoring Tool (HAT) platform has better integrations?

ClickHelp is favored for integrations, with reviewers citing a variety of integration options.

- **ClickHelp:** Reviewers mention integrations with Google Analytics, Zendesk, YouTube, and Google Translate in recent reviews.
- **Help & Manual:** No reviewer-cited integrations in recent reviews.

### How do ClickHelp and Help & Manual compare on customer support?

ClickHelp and Help & Manual are rated at near-parity for Quality of Support, with ClickHelp at 9.7 and Help & Manual at 9.5.

- **ClickHelp:** Reviewers consistently praise responsive and helpful customer support, with multiple mentions of fast response times and thorough assistance.
- **Help & Manual:** Reviewers describe support as responsive and helpful, with positive experiences noted in both recent and older reviews.

### Which is easier to implement, ClickHelp or Help & Manual?

ClickHelp and Help & Manual score within 0.2 points on Ease of Setup, with ClickHelp at 9.3 and Help & Manual at 9.1, indicating near-parity for implementation.

- **ClickHelp:** Reviewers highlight easy and fast setup, browser-based access, and minimal learning curve for new users.
- **Help & Manual:** Reviewers describe straightforward setup, with some noting a brief adjustment period for certain features.

### Which product has better Templates?

Help & Manual is favored for Templates, with reviewers noting template management as a benefit, while ClickHelp reviewers frequently request more modern templates.

- **ClickHelp:** Reviewers cite a limited selection of ready-to-use templates and desire for more modern options; no feature advantage noted.
- **Help & Manual:** Reviewers highlight template management and output customization as a benefit in both recent and older reviews.

Alternatives

**ClickHelp Alternatives**

 ![Document360](https://images.g2crowd.com/uploads/product/hd_favicon/b872c1cb242b0087c09d41abdeb977a3/document360.svg "Document360")

[
Document360
](/products/document360/reviews)

 ![MadCap Flare](https://images.g2crowd.com/uploads/product/hd_favicon/1487565945/madcap-flare.svg "MadCap Flare")

[
MadCap Flare
](/products/madcap-flare/reviews)

 ![Confluence](https://images.g2crowd.com/uploads/product/hd_favicon/cd7013b9ca4438b20378625373b7a8d8/confluence.svg "Confluence")

[
Confluence
](/products/confluence/reviews)

 ![Guru](https://images.g2crowd.com/uploads/product/hd_favicon/ca023436a2b2ea9ce1964fde428f0038/guru.svg "Guru")

[
Guru
](/products/guru/reviews)

**Help & Manual Alternatives**

 ![MadCap Flare](https://images.g2crowd.com/uploads/product/hd_favicon/1487565945/madcap-flare.svg "MadCap Flare")

[
MadCap Flare
](/products/madcap-flare/reviews)

 ![Adobe RoboHelp](https://images.g2crowd.com/uploads/product/hd_favicon/995bb4e42078c200fd16c099b6a8aff1/adobe-robohelp.svg "Adobe RoboHelp")

[
Adobe RoboHelp
](/products/adobe-robohelp/reviews)

 ![Dr. Explain](https://images.g2crowd.com/uploads/product/hd_favicon/56ec87de83f27d6757a4e3fe18afad24/dr-explain.svg "Dr. Explain")

[
Dr. Explain
](/products/dr-explain/reviews)

 ![HelpNDoc](https://images.g2crowd.com/uploads/product/hd_favicon/68a465e500a47b94497024c9844ec07e/helpndoc.svg "HelpNDoc")

[
HelpNDoc
](/products/helpndoc/reviews)

## ClickHelp vs Help & Manual

When assessing the two solutions, reviewers found ClickHelp easier to use and set up. However, Help & Manual is easier to administer. Reviewers also preferred doing business with Help & Manual overall.

- ClickHelp and Help & Manual both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that ClickHelp is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Help & Manual over ClickHelp.