Clickatell Chat Commerce Platform Pricing Overview

Connect is the foundational layer of the platform, providing the features, capabilities, and infrastructure that enable enterprises and big businesses to communicate with their customer base using mobile messaging, at scale. Clickatell has built one of the most reliable and high-performing messaging platforms in the world, with the features necessary to run high-volume services and campaigns for large businesses.

Channel Access and Management
Multi-Number Procurement and Management
Message Queuing and Routing for optimized sending
Campaign Messaging from a web-based tool
Message Encryption for additional security
Reporting and Analytics to track performance
Account Management to ensure customer success
Uptime SLAs and Incident Management
24/7 Business support
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Interact builds on Connect with additional features that enable businesses to deliver rich, conversational customer engagements in the form of interactive, automated app-like messaging experiences, supported by live agents in real-time, in the same conversation. An advanced, drag-and-drop workflow editor enables the rapid building, testing, and deployment of automated, conversational experiences. Automated workflows mean instantaneous interaction with customers, even outside business hours, delivering simple self-serve functionality on messaging usually seen on a website or in a mobile app. When automated workflows can no longer help in response to customer inquiries and the human touch is required, Interact hands over the conversation to a live chat agent who can provide real-time customer support via a cloud-based web app. Interact includes all Connect features, plus additional features listed below.

Automated Messaging for improved customer support
Live Agent Messaging for when the human touch is needed
API Orchestrator to build richer interactive experiences
Customer Authentication to enable access to secure services
CRM Integrations to extend functionality even further
Additional Reporting and Analytics to track performance
24/7 Business support, with optional Enterprise support
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Transact provides businesses with the tools they need to offer digital commerce experiences and start accepting payments securely in mobile messaging channels, without having to write a single line of code. Businesses can now offer innovative commerce experiences, presenting products to customers pulled from an inventory on their order management system. Customers can add products to a cart and check out, with the business requesting payments securely, either as an automated messaging experience or as part of a conversation with a live agent. Transact helps to streamline the order and fulfillment management process, using the power of mobile messaging to easily communicate with customers, and the back-office, providing real-time updates on order status and inventory levels. This helps businesses to stay on top of operations, make informed decisions, and take action quickly to deliver the best customer experience. Powered by proprietary account authentication and tokenization, Transact unlocks secure and frictionless in-channel payments, providing access to innovative conversational commerce capabilities and an extensive global PCI-compliant payment processing network. Identify and authenticate customers, reduce risk and friction, and enable seamless reply-based or oneclick payment experiences that reduce drop-off and increase engagement, conversion, retention, satisfaction, and, crucially, revenue. Features include all Connect AND Interact features, PLUS additional features listed below.

Automated Messaging for improved customer support
Live Agent Messaging for the human touch
API Orchestrator to build richer interactive experiences
Customer Authentication to enhance security
CRM and OMS Integrations to extend digital commerce functionality even further
Additional Reporting and Analytics to track performance
24/7 Business support, with optional Enterprise support
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