--- title: CiviCRM Reviews meta_title: 'CiviCRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 84 reviews by the users' company size, role or industry to find out how CiviCRM works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 84 scale: '5' date_modified: '2026-08-09' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # CiviCRM Reviews **Vendor:** CiviCRM **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 3.9/5.0 **Total Reviews:** 84 ## About CiviCRM CiviCRM is a contact, fundraising, event management system that allows you to record and manage information about your various constituents. ## CiviCRM Reviews ### 1. Clunky **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about CiviCRM?** I guess it goes without saying but it does work as a CRM. It helps keep track of our customer base. **What do you dislike about CiviCRM?** It's confusing to use, not intuitive, doesn't easily do things I'd expect like automated emails. Don't get me wrong, it'll do them but it takes a lot of setup work. **Recommendations to others considering CiviCRM:** It does the job and the price point is a plus but be prepared for a lengthy uptake and training period. **What problems is CiviCRM solving and how is that benefiting you?** This was our company's first CRM so it sure helped us to see how clients interact with our products. ### 2. Got the job done but was not the most user-friendly platform **Rating:** 3.0/5.0 stars **Reviewed by:** Elaine H. | Recruitment Consultant - Real Estate Development & Investments, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2020 **What do you like best about CiviCRM?** Consistent - I did not find that it crashed a whole lot **What do you dislike about CiviCRM?** Might have been due to the nature of my job and the population that I was working with but most information was outdated and there were multiple duplicates of the same person in the system. **What problems is CiviCRM solving and how is that benefiting you?** I am maintaining the records of a large group of people as well as matching volunteers to this group of people. The benefit I have obtained is that it keeps track of all of a participation's history in one place and gives me a lot of information in order to how to best serve a participant. ### 3. CiviCRM Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2020 **What do you like best about CiviCRM?** The mass emailing feature makes for best communications with our community. **What do you dislike about CiviCRM?** Confusing/busy interface requiring training (not always intuitive). **What problems is CiviCRM solving and how is that benefiting you?** MAss emailing has been a breeze. As a comms worker, this simplifies my ability to reuse templates and contact our community. ### 4. Powerful but not super user-friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Bailey G. | Web Project Manager, Renewables & Environment, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2017 **What do you like best about CiviCRM?** It's very customizable to tailor to each business and it can hold a TON of information. Really, everything you could want to keep track of for client data. It is organized into tabs, which I like, because I find that easy to navigate within a company or contact profile. You're able to give different types of contacts different relationships and make customizable groups for easy searching and reporting. **What do you dislike about CiviCRM?** It's not super user-friendly. It doesn't look great and sometimes it takes me a minute to find the right place to click (a link vs an icon or otherwise). **Recommendations to others considering CiviCRM:** There are probably better looking and easier to use CRM softwares, but this one is just really customizable and so far, there's nothing it can't do for our needs. **What problems is CiviCRM solving and how is that benefiting you?** We keep all of our client data here. Names, businesses, contact information, which of our products they purchased, etc. It's really keeping that customer list and also the historical data for any past customers. The benefits are having everything in one singular place within our website and being able to search and update easily. ### 5. Sending group mailings monthly **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2015 **What do you like best about CiviCRM?** Easy to embed photos and link and videos. **What do you dislike about CiviCRM?** The fonts and some of the formatting is not user friendly. **What problems is CiviCRM solving and how is that benefiting you?** Sharing our work with the public and managing a large distribution list. ## CiviCRM Discussions - [Are there any courses available to help non-current-users become more familiar with the system?](https://www.g2.com/discussions/26017-are-there-any-courses-available-to-help-non-current-users-become-more-familiar-with-the-system) - 1 comment, 1 upvote - [Do any of the reviewers of CiviCRM have integration with an ERP or Accounting solution (Quickbooks, Sage, Dynamics, etc.)?](https://www.g2.com/discussions/civicrm-with-erp-accounting) - 2 comments, 2 upvotes - [View CiviCRM pricing details and edition comparison](https://www.g2.com/products/civicrm/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+18%3A28%3A13+-0500&secure%5Bsession_id%5D=fbb5792e-bc66-4ee6-a4e7-f59ec6fc8f4f&secure%5Btoken%5D=027b08a97d44f79c8351e7881dc2ac8fa60ad2490c2e8fd5701ec5b8e7cfd8c4&format=llm_user) ## CiviCRM Features **Additional Functionality** - Activity Tracking - Social Marketing - Generative AI - Accounting - Customizable Reports - CRM - Customizable Forms - Fund Accounting - Forms Management - Real-Time Analytics - Member Database - Alerts/Notifications - Communication Management - Customizable Templates - Budgeting/Forecasting - Mobile Access - Event Scheduling - Donor Management - Attendance Management - Activity Dashboard - Reporting & Statistics - Volunteer Management - Real-Time Reporting - For Nonprofits - Recurring/Subscription Billing - Access Controls/Permissions - Calendar Management - Third-Party Integrations - Customizable Branding - Registration Management - Campaign Management - Event Management - Document Storage - API - Contact Management - Website Management - Credit Card Processing - Membership Management - Data Import/Export - Electronic Payments - Accounting Integration - Grant Management - Dues Management - Committee Management - AI Copilot - Fundraising Management - Customizable Fields **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics - Registration Management - Email Management - Committee Management - Calendar Management - Donor Management - Volunteer Management - Contact Management - Fundraising Management - Task Management - Forms Management - Membership Management - Workflow Management **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Reporting & Analytics** - Reporting - Dashboards - Automated Reports - Summary Reports - Customizable Reports **Integrations** - Accounting - Fundraising - Grant Management - Sales POS - Event Management **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Social Media Integration - Accounting Integration - Website Integration **Additional Functionality** - Donation Tracking - Data Import/Export - Customer Database - Task Scheduling - Email Templates - API - For Nonprofits - Real-Time Notifications - Access Controls/Permissions - AI Copilot - Contact Database - Customizable Fields - Email Tracking - Interaction Tracking - Activity Tracking - Generative AI - Reminders - Campaign Planning - CRM - Document Storage - Mobile Access - Campaign Segmentation - Customizable Forms - Electronic Payments - Customizable Templates - Reporting & Statistics - Credit Card Processing - Web Forms ## Top CiviCRM Alternatives - [InfoFlo Software](https://www.g2.com/products/infoflo-software/reviews) - 4.5/5.0 (93 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (435 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (898 reviews)