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Webex Suite Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Webex Suite, praising its intuitive interface and convenient features for meetings. (925 mentions)
Users value the high video quality of Webex Suite, enhancing their online meetings and collaboration experiences. (576 mentions)
Users appreciate the reliability and convenience of Webex Meetings for seamless collaboration across devices. (560 mentions)
Users appreciate the reliability of Webex Suite, finding it invaluable for seamless collaboration and meetings. (529 mentions)
Users value the seamless screen sharing capability of Webex Suite, enhancing collaboration and productivity during meetings. (478 mentions)
Users face connectivity issues with Webex Suite, particularly in remote areas and during meetings with many participants. (214 mentions)
Users find Webex Suite's limited features frustrating, particularly the lack of annotation tools and poor sound quality. (198 mentions)
Users often face audio issues with Webex, affecting clarity and connectivity during meetings. (180 mentions)
Users find that the slow loading times affect functionality, particularly with inviting Outlook and the whiteboard feature. (171 mentions)
Users find Webex Suite to be expensive, making it less accessible for budget-conscious companies despite its features. (150 mentions)
Users experience connectivity issues that disrupt audio and video quality, impacting their overall meeting experience. (147 mentions)
Users find the missing features in Webex Suite limiting, hindering collaboration and overall functionality. (138 mentions)

Top Pros or Advantages of Webex Suite

1. Ease of Use
Users value the ease of use of Webex Suite, praising its intuitive interface and convenient features for meetings.
See 925 mentions

See Related User Reviews

Inna T.
IT

Inna T.

Enterprise (> 1000 emp.)

4.5/5

"Webex Meetings is perfect for virtual conferences and events!"

What do you like about Webex Suite?

What I like best about Webex Meetings is how user-friendly it is. The default windofw of the application contains large buttons for scheduling and ini

KANCHI J.
KJ

KANCHI J.

Small-Business (50 or fewer emp.)

4.5/5

"webex one of the best software for video conferencing"

What do you like about Webex Suite?

Webex has amazing features video conferencing with mates and have an meetings it helps to have an ease meetings and chat, in compare to other software

2. Video Quality
Users value the high video quality of Webex Suite, enhancing their online meetings and collaboration experiences.
See 576 mentions

See Related User Reviews

Matt W.
MW

Matt W.

Mid-Market (51-1000 emp.)

4.5/5

"Reliable conferencing for business"

What do you like about Webex Suite?

I particularly appreciate the reliability and convenience of Webex meetings. Despite some occasional technical issues, it has been an incredibly valua

Hanumanth C.
HC

Hanumanth C.

Enterprise (> 1000 emp.)

5.0/5

"WebEx Review"

What do you like about Webex Suite?

I liked the most about the sound quality and the video quality and less network issues, i would recommend WebEx meeting for the meetings , online clas

3. Video Conferencing
Users appreciate the reliability and convenience of Webex Meetings for seamless collaboration across devices.
See 560 mentions

See Related User Reviews

Boomer R.
BR

Boomer R.

Small-Business (50 or fewer emp.)

4.0/5

"Love how easy it is to use."

What do you like about Webex Suite?

It allows me to securely connect and meet with clients across the globe.

Matt W.
MW

Matt W.

Mid-Market (51-1000 emp.)

4.5/5

"Reliable conferencing for business"

What do you like about Webex Suite?

I particularly appreciate the reliability and convenience of Webex meetings. Despite some occasional technical issues, it has been an incredibly valua

4. Reliability
Users appreciate the reliability of Webex Suite, finding it invaluable for seamless collaboration and meetings.
See 529 mentions

See Related User Reviews

Matt W.
MW

Matt W.

Mid-Market (51-1000 emp.)

4.5/5

"Reliable conferencing for business"

What do you like about Webex Suite?

I particularly appreciate the reliability and convenience of Webex meetings. Despite some occasional technical issues, it has been an incredibly valua

Aditya K.
AK

Aditya K.

Mid-Market (51-1000 emp.)

5.0/5

"Best in class remote tool"

What do you like about Webex Suite?

Easy to use, fast and reliable connection

5. Screen Sharing
Users value the seamless screen sharing capability of Webex Suite, enhancing collaboration and productivity during meetings.
See 478 mentions

See Related User Reviews

Matt W.
MW

Matt W.

Mid-Market (51-1000 emp.)

4.5/5

"Reliable conferencing for business"

What do you like about Webex Suite?

I particularly appreciate the reliability and convenience of Webex meetings. Despite some occasional technical issues, it has been an incredibly valua

FH

Farheen H.

Mid-Market (51-1000 emp.)

5.0/5

"Most likely used Webex Meetings by organizations for video conferencing."

What do you like about Webex Suite?

As we know, Webex Meetings was developed by Cisco, which is helpful for the organization for professional meetings and conferencing; it is web-based a

Top Cons or Disadvantages of Webex Suite

1. Connectivity Issues
Users face connectivity issues with Webex Suite, particularly in remote areas and during meetings with many participants.
See 214 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Best interactive collaboration app for teams"

What do you dislike about Webex Suite?

Sometimes it lags when you connect the meeting through a phone call.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Excellent tool for Meetings and Client calls"

What do you dislike about Webex Suite?

Overall the product is very good ,but it does not work properly in remote areas and with poor quality network.It should add AI features in message typ

2. Limited Features
Users find Webex Suite's limited features frustrating, particularly the lack of annotation tools and poor sound quality.
See 198 mentions

See Related User Reviews

SM

santosh m.

Small-Business (50 or fewer emp.)

5.0/5

"I love using Webex Meeting for my Meetings."

What do you dislike about Webex Suite?

Though the Webex Meetings has a free plan with restricted features, a paid subscription is needed for more advanced functionality. The price of a prem

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A robust platform for video conferencing suitable for businesses of any size"

What do you dislike about Webex Suite?

It almost has all the capabilities I need, but I wish the sharing buttons were easier to find. Additionally, if it had a whiteboard option with an eas

3. Audio Issues
Users often face audio issues with Webex, affecting clarity and connectivity during meetings.
See 180 mentions

See Related User Reviews

Hanumanth C.
HC

Hanumanth C.

Enterprise (> 1000 emp.)

5.0/5

"WebEx Review"

What do you dislike about Webex Suite?

Nothing to dislike about WebEx but sometimes will get some issues while recording.

GM

Glory M.

Mid-Market (51-1000 emp.)

5.0/5

"I recommend Webex Meetings for all your office meetings."

What do you dislike about Webex Suite?

Some few and minor challenges such as video or audio disconnection especially when conducting online meetings and the internet speed is slow.

4. Slow Loading
Users find that the slow loading times affect functionality, particularly with inviting Outlook and the whiteboard feature.
See 171 mentions

See Related User Reviews

LR

Leanna R.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent call quality, especially voice quality"

What do you dislike about Webex Suite?

It may be difficult to hear everyone on the call. The user interface does not look modern. More embeds could be used while sending information. The vi

Ishaan M.
IM

Ishaan M.

Small-Business (50 or fewer emp.)

3.5/5

"Good but not the best"

What do you dislike about Webex Suite?

* Can not use on Linux systems * Must install the app to use REMOTE CONTROL feature * Whiteboard takes long to start * free tier is very limited

5. Expensive
Users find Webex Suite to be expensive, making it less accessible for budget-conscious companies despite its features.
See 150 mentions

See Related User Reviews

EV

Eduardo V.

Mid-Market (51-1000 emp.)

4.5/5

"The real agnostic video conferencing device"

What do you dislike about Webex Suite?

Of course that having all those features and unique characteristics comes with a price, and sometimes that price is not affordable by all companies.

Priyanshu P.
PP

Priyanshu P.

Mid-Market (51-1000 emp.)

4.0/5

"Feature packed | A lot efficient, but gets easily beaten with Google meet"

What do you dislike about Webex Suite?

- Expensive, for meet only, it is twice as expensive as Google, and for meet+call, it is more than three times as expensive as Google. However, with t

6. Internet Connectivity
Users experience connectivity issues that disrupt audio and video quality, impacting their overall meeting experience.
See 147 mentions

See Related User Reviews

SONU j.
SJ

SONU j.

Small-Business (50 or fewer emp.)

4.5/5

"Meeting on WebEx"

What do you dislike about Webex Suite?

It's public users are limited because international video conferences are getting lagged due to content capacity .So as they are not able to use by ma

JK

Jeevan K.

Enterprise (> 1000 emp.)

5.0/5

"The Ultimate Solution for Meetings - Webex Meetings"

What do you dislike about Webex Suite?

One problem is that sometimes the audio or video won't work properly due to a weak connection or performance issue after the update happens, making it

7. Missing Features
Users find the missing features in Webex Suite limiting, hindering collaboration and overall functionality.
See 138 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Amazing virtual meetings and collaboration tool."

What do you dislike about Webex Suite?

Heavy consumption of resources.It doesn't integrate with some third party applications, however this could be admin related restrictions. The populari

SM

santosh m.

Small-Business (50 or fewer emp.)

5.0/5

"I love using Webex Meeting for my Meetings."

What do you dislike about Webex Suite?

Though the Webex Meetings has a free plan with restricted features, a paid subscription is needed for more advanced functionality. The price of a prem

Webex Suite Reviews (18,562)

View 32 Video Reviews
Reviews

Webex Suite Reviews (18,562)

View 32 Video Reviews
4.2
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G2 reviews are authentic and verified.
IB
Network and Security Engineer
Mid-Market (51-1000 emp.)
"Reliable, all-in-one platform for daily collaboration."
What do you like best about Webex Suite?

Webex Suite is very easy to use. The platform has all the meeting, messaging, and calling tools we need, so there’s no need to switch between different apps. It’s reliable for video calls, daily huddles, and document sharing, making teamwork efficient. Setup was quick and support is responsive. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

Some advanced options and menu layouts take more time to learn. Notifications can get busy and sometimes important messages are missed if you don’t change your settings. Customizing integrations isn’t always straightforward. Review collected by and hosted on G2.com.

Alex C.
AC
Account Director
Small-Business (50 or fewer emp.)
"Easy Setup But Some Messaging Challenges"
What do you like best about Webex Suite?

I like that Webex Suite is plug and play. Basically, once you're signed in, everything sort of seems to work. It's easy to set up and operate. The initial setup was really easy, one of the biggest positives for using Webex. It's really straightforward, just literally signing up into a seat, and it works pretty seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

Sometimes, messaging is not always reliable, and the accuracy for taking down notes and transcripts from calls can be off from time to time. But other than that, it's pretty good. Review collected by and hosted on G2.com.

Sourabh C.
SC
Senior Software Developer
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Webex Suite Review"
What do you like best about Webex Suite?

I am using Webex suite for long time and it's offering a verity of features like meetings, events, calling, messaging and webinars under one umbrella. For the daily stand-up meeting we are following the meetings and events tools. also its ease to use and best customer support so far. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

Its a cost efficient solutions and we don't need to switch between multiple apps while using it. Also the integration is easy and nothing to dislike in it. Review collected by and hosted on G2.com.

Pamela R.
PR
Audit assistant
Accounting
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Effortless Meetings with Accurate Attendance and Seamless Polls"
What do you like best about Webex Suite?

It is easy to use and provides an accurate list of attendees with timestamps.

Administrators can change attendees' names when needed.

Does not tend to have issues when screen sharing.

You can launch/answer simple polls in situ. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

Since using Webex Suite (2021), mainly as an attendee, I have not had any downsides whatsoever. Review collected by and hosted on G2.com.

Prathibha K.
PK
Senior SEO Analyst
Small-Business (50 or fewer emp.)
"Meeting Calls in Workplace"
What do you like best about Webex Suite?

Webex suite is a tool that helps to schedule the meeting without any hassle, easily create the meeting link, and share it with colleagues. That's it, a very smooth process to connect with the team. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

Nothing so far, it gives good and easy interference for the people who use this to connect with the team. Review collected by and hosted on G2.com.

Jason W.
JW
Training and Quality Specialist
Enterprise (> 1000 emp.)
"Really good video conferencing platform that allows for online learning, meetings, and general chat,"
What do you like best about Webex Suite?

I use this as an external way to talk to vendors and contractors for updates, meetings, and online learning. It is easy for everyone to access and is very secure. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

There are not many features compared to other video chat programs. But overall this one does the job and keeps things simple. Review collected by and hosted on G2.com.

Anastasiia B.
AB
"Secure but Needs a Modern Interface"
What do you like best about Webex Suite?

I appreciate Webex Suite's strong security protocols, which provide me with confidence that our calls are secure and that our data is not leaked or misused. This feature is particularly valuable in my company where data protection is a significant concern, making Webex Suite a preferred choice for secure communication. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

The service is frustratingly slow and the interface design feels outdated and difficult to navigate. It's challenging to use because of these issues. The raised hands feature is also not sufficiently visible, which adds to the difficulty. Review collected by and hosted on G2.com.

Julia V.
JV
Narratives Project Manager (Astellas projects)
Enterprise (> 1000 emp.)
"Webex connects you to the world around you"
What do you like best about Webex Suite?

Webex is a very useful communication and meeting tool that connects you to your colleagues throughout the world. It's a great tool to organize and conduct meetings with video capabilities where you are able to see your colleagues while working remotely. Webex enables remote work and creates productivity. The file sharing and video conference features are really useful in presenting information to colleagues. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

There are licenses and different settings to Webex. Depending on the settings, there are instances where Webex only allows a limited amount of time for the meeting duration, i.e. 30 minutes max. It's frustrating and inconvenient when a meeting is cut off mid meeting. Review collected by and hosted on G2.com.

Janeth Q.
JQ
Writer and Engineer
Civil Engineering
Mid-Market (51-1000 emp.)
"Reliable Tool for Team Sync"
What do you like best about Webex Suite?

Working on both the site and in the field office, it’s tough for me to stay connected with my team. Webex really helped solve this problem , I can join meetings even when I’m on the go and share updates in real time. It keeps everything organized, even during busy days on-site. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

Webex is a really good platform, but sometimes it takes a bit longer to load chats or reconnect when the signal drops. Review collected by and hosted on G2.com.

Sourabh C.
SC
Senior Software Developer
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Webex Suite Review"
What do you like best about Webex Suite?

I am using Webex Suite for daily and its having various features such as webinars, events, calling, room integration. And personally my favourite is the chat feature that we using on the daily basis. Webex suite is scalable, flexible and secure at the same time and implementation is ease. Review collected by and hosted on G2.com.

What do you dislike about Webex Suite?

One of the best thing about Webex Suite is they have all feature in the one roof also very cost effective. Nothing to dislike about it. Review collected by and hosted on G2.com.

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