# Top 10 Cisco Unified Contact Center Express Alternatives &amp; Competitors
**Average Rating:** 4.5/5
**Total Number of Reviews:** 13
Cisco Unified Contact Center Express is not the only option for Contact Center Software. Explore other competing options and alternatives. Contact Center Software is a widely used technology, and many people are seeking high quality, top rated software solutions with web chat, session recording, and session summary notes. Other important factors to consider when researching alternatives to Cisco Unified Contact Center Express include features and integration. The best overall Cisco Unified Contact Center Express alternative is 3CX. Other similar apps like Cisco Unified Contact Center Express are Genesys Cloud CX, NICE CXone, Five9 Intelligent Cloud Contact Center Platform, and Agentforce Service (formerly Salesforce Service Cloud). Cisco Unified Contact Center Express alternatives can be found in [Contact Center Software](https://www.g2.com/categories/contact-center) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation).


## Best Paid &amp; Free Alternatives to Cisco Unified Contact Center Express
  - [3CX](https://www.g2.com/products/3cx/reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [UJET](https://www.g2.com/products/ujet/reviews)
  - [Aloware](https://www.g2.com/products/aloware/reviews)
  - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)
  - [Aircall](https://www.g2.com/products/aircall/reviews)

## Top 10 Alternatives to Cisco Unified Contact Center Express Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Cisco Unified Contact Center Express stacks up to the competition, check reviews from current &amp; previous users in industries like Information Technology and Services, Insurance, and Real Estate, and find the best product for your business.


  ### 1. [3CX](https://www.g2.com/products/3cx/reviews)
By 3CX
**Average Rating:** 4.4/5
**Total Reviews:** 547
3CX is an open standards communications solution that replaces proprietary PBX&#39;s. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.


Reviewers say compared to Cisco Unified Contact Center Express, 3CX is:
- More usable
- Easier to admin
- Easier to set up
Categories in common with Cisco Unified Contact Center Express: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Cisco Unified Contact Center Express vs 3CX](https://www.g2.com/compare/3cx-vs-cisco-unified-contact-center-express)
**Compare 3CX with other alternatives:**
- [3CX vs Genesys Cloud CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx)
- [3CX vs NICE CXone](https://www.g2.com/compare/3cx-vs-nice-cxone)
- [3CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/3cx-vs-five9-intelligent-cloud-contact-center-platform)
- [3CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/3cx-vs-agentforce-service-formerly-salesforce-service-cloud)
- [3CX vs Talkdesk](https://www.g2.com/compare/3cx-vs-talkdesk)
- [3CX vs UJET](https://www.g2.com/compare/3cx-vs-ujet)
- [3CX vs Aloware](https://www.g2.com/compare/3cx-vs-aloware)
- [3CX vs ServiceNow Customer Service Management](https://www.g2.com/compare/3cx-vs-servicenow-customer-service-management)
- [3CX vs Aircall](https://www.g2.com/compare/3cx-vs-aircall)

  ### 2. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
By Genesys
**Average Rating:** 4.4/5
**Total Reviews:** 1,558
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.


Reviewers say compared to Cisco Unified Contact Center Express, Genesys Cloud CX is:
- More usable
Categories in common with Cisco Unified Contact Center Express: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Cisco Unified Contact Center Express vs Genesys Cloud CX](https://www.g2.com/compare/cisco-unified-contact-center-express-vs-genesys-cloud-cx)
**Compare Genesys Cloud CX with other alternatives:**
- [Genesys Cloud CX vs 3CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone)
- [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk)
- [Genesys Cloud CX vs UJET](https://www.g2.com/compare/genesys-cloud-cx-vs-ujet)
- [Genesys Cloud CX vs Aloware](https://www.g2.com/compare/aloware-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs ServiceNow Customer Service Management](https://www.g2.com/compare/genesys-cloud-cx-vs-servicenow-customer-service-management)
- [Genesys Cloud CX vs Aircall](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx)

  ### 3. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)
By NiCE
**Average Rating:** 4.3/5
**Total Reviews:** 1,730
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.


Reviewers say compared to Cisco Unified Contact Center Express, NICE CXone is:
- More usable
Categories in common with Cisco Unified Contact Center Express: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Cisco Unified Contact Center Express vs NICE CXone](https://www.g2.com/compare/cisco-unified-contact-center-express-vs-nice-cxone)
**Compare NICE CXone with other alternatives:**
- [NICE CXone vs 3CX](https://www.g2.com/compare/3cx-vs-nice-cxone)
- [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone)
- [NICE CXone vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone)
- [NICE CXone vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone)
- [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk)
- [NICE CXone vs UJET](https://www.g2.com/compare/nice-cxone-vs-ujet)
- [NICE CXone vs Aloware](https://www.g2.com/compare/aloware-vs-nice-cxone)
- [NICE CXone vs ServiceNow Customer Service Management](https://www.g2.com/compare/nice-cxone-vs-servicenow-customer-service-management)
- [NICE CXone vs Aircall](https://www.g2.com/compare/aircall-vs-nice-cxone)

  ### 4. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
By Five9
**Average Rating:** 4.1/5
**Total Reviews:** 625
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.


Reviewers say compared to Cisco Unified Contact Center Express, Five9 Intelligent Cloud Contact Center Platform is:
- More usable
Categories in common with Cisco Unified Contact Center Express: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Cisco Unified Contact Center Express vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/cisco-unified-contact-center-express-vs-five9-intelligent-cloud-contact-center-platform)
**Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:**
- [Five9 Intelligent Cloud Contact Center Platform vs 3CX](https://www.g2.com/compare/3cx-vs-five9-intelligent-cloud-contact-center-platform)
- [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx)
- [Five9 Intelligent Cloud Contact Center Platform vs NICE CXone](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone)
- [Five9 Intelligent Cloud Contact Center Platform vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform)
- [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk)
- [Five9 Intelligent Cloud Contact Center Platform vs UJET](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ujet)
- [Five9 Intelligent Cloud Contact Center Platform vs Aloware](https://www.g2.com/compare/aloware-vs-five9-intelligent-cloud-contact-center-platform)
- [Five9 Intelligent Cloud Contact Center Platform vs ServiceNow Customer Service Management](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-servicenow-customer-service-management)
- [Five9 Intelligent Cloud Contact Center Platform vs Aircall](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform)

  ### 5. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
By Salesforce
**Average Rating:** 4.4/5
**Total Reviews:** 7,358
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts &amp; entitlements, and analytics for complete visibility all on the Salesforce Platform.


Reviewers say compared to Cisco Unified Contact Center Express, Agentforce Service (formerly Salesforce Service Cloud) is:
- More usable
Categories in common with Cisco Unified Contact Center Express: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Cisco Unified Contact Center Express vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cisco-unified-contact-center-express)
**Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:**
- [Agentforce Service (formerly Salesforce Service Cloud) vs 3CX](https://www.g2.com/compare/3cx-vs-agentforce-service-formerly-salesforce-service-cloud)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Genesys Cloud CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx)
- [Agentforce Service (formerly Salesforce Service Cloud) vs NICE CXone](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Talkdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk)
- [Agentforce Service (formerly Salesforce Service Cloud) vs UJET](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ujet)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Aloware](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-aloware)
- [Agentforce Service (formerly Salesforce Service Cloud) vs ServiceNow Customer Service Management](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Aircall](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-aircall)

  ### 6. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
By Talkdesk
**Average Rating:** 4.4/5
**Total Reviews:** 2,567
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk&#39;s speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.


Reviewers say compared to Cisco Unified Contact Center Express, Talkdesk is:
- More usable
- Easier to admin
- Easier to set up
Categories in common with Cisco Unified Contact Center Express: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Cisco Unified Contact Center Express vs Talkdesk](https://www.g2.com/compare/cisco-unified-contact-center-express-vs-talkdesk)
**Compare Talkdesk with other alternatives:**
- [Talkdesk vs 3CX](https://www.g2.com/compare/3cx-vs-talkdesk)
- [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk)
- [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk)
- [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk)
- [Talkdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk)
- [Talkdesk vs UJET](https://www.g2.com/compare/talkdesk-vs-ujet)
- [Talkdesk vs Aloware](https://www.g2.com/compare/aloware-vs-talkdesk)
- [Talkdesk vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-talkdesk)
- [Talkdesk vs Aircall](https://www.g2.com/compare/aircall-vs-talkdesk)

  ### 7. [UJET](https://www.g2.com/products/ujet/reviews)
By UJET
**Average Rating:** 4.7/5
**Total Reviews:** 1,130
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET&#39;s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.


Reviewers say compared to Cisco Unified Contact Center Express, UJET is:
- More usable
- Easier to set up
- Easier to admin
Categories in common with Cisco Unified Contact Center Express: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Cisco Unified Contact Center Express vs UJET](https://www.g2.com/compare/cisco-unified-contact-center-express-vs-ujet)
**Compare UJET with other alternatives:**
- [UJET vs 3CX](https://www.g2.com/compare/3cx-vs-ujet)
- [UJET vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ujet)
- [UJET vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-ujet)
- [UJET vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ujet)
- [UJET vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ujet)
- [UJET vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-ujet)
- [UJET vs Aloware](https://www.g2.com/compare/aloware-vs-ujet)
- [UJET vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-ujet)
- [UJET vs Aircall](https://www.g2.com/compare/aircall-vs-ujet)

  ### 8. [Aloware](https://www.g2.com/products/aloware/reviews)
By Aloware
**Average Rating:** 4.1/5
**Total Reviews:** 827
Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere. The best part is that it provides teams with an all-in-one platform where they can connect with hundreds of customers via call, text, email and social, automate workflows, and get better leads fast and easy. Power Dialer eliminates unnecessary leads from your list and dials all the numbers automatically. Reach up to 500 leads in one sitting, and close more deals with it. With triggers, teams can easily set up automations to make workflows more efficient.


Reviewers say compared to Cisco Unified Contact Center Express, Aloware is:
- Easier to admin
Categories in common with Cisco Unified Contact Center Express: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Cisco Unified Contact Center Express vs Aloware](https://www.g2.com/compare/aloware-vs-cisco-unified-contact-center-express)
**Compare Aloware with other alternatives:**
- [Aloware vs 3CX](https://www.g2.com/compare/3cx-vs-aloware)
- [Aloware vs Genesys Cloud CX](https://www.g2.com/compare/aloware-vs-genesys-cloud-cx)
- [Aloware vs NICE CXone](https://www.g2.com/compare/aloware-vs-nice-cxone)
- [Aloware vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/aloware-vs-five9-intelligent-cloud-contact-center-platform)
- [Aloware vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-aloware)
- [Aloware vs Talkdesk](https://www.g2.com/compare/aloware-vs-talkdesk)
- [Aloware vs UJET](https://www.g2.com/compare/aloware-vs-ujet)
- [Aloware vs ServiceNow Customer Service Management](https://www.g2.com/compare/aloware-vs-servicenow-customer-service-management)
- [Aloware vs Aircall](https://www.g2.com/compare/aircall-vs-aloware)

  ### 9. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)
By ServiceNow
**Average Rating:** 4.4/5
**Total Reviews:** 497
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.


Reviewers say compared to Cisco Unified Contact Center Express, ServiceNow Customer Service Management is:
- More usable
Categories in common with Cisco Unified Contact Center Express: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Cisco Unified Contact Center Express vs ServiceNow Customer Service Management](https://www.g2.com/compare/cisco-unified-contact-center-express-vs-servicenow-customer-service-management)
**Compare ServiceNow Customer Service Management with other alternatives:**
- [ServiceNow Customer Service Management vs 3CX](https://www.g2.com/compare/3cx-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Talkdesk](https://www.g2.com/compare/servicenow-customer-service-management-vs-talkdesk)
- [ServiceNow Customer Service Management vs UJET](https://www.g2.com/compare/servicenow-customer-service-management-vs-ujet)
- [ServiceNow Customer Service Management vs Aloware](https://www.g2.com/compare/aloware-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Aircall](https://www.g2.com/compare/aircall-vs-servicenow-customer-service-management)

  ### 10. [Aircall](https://www.g2.com/products/aircall/reviews)
By Aircall
**Average Rating:** 4.4/5
**Total Reviews:** 1,638
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.


Reviewers say compared to Cisco Unified Contact Center Express, Aircall is:
- More usable
- Easier to set up
Categories in common with Cisco Unified Contact Center Express: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Cisco Unified Contact Center Express vs Aircall](https://www.g2.com/compare/aircall-vs-cisco-unified-contact-center-express)
**Compare Aircall with other alternatives:**
- [Aircall vs 3CX](https://www.g2.com/compare/3cx-vs-aircall)
- [Aircall vs Genesys Cloud CX](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx)
- [Aircall vs NICE CXone](https://www.g2.com/compare/aircall-vs-nice-cxone)
- [Aircall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform)
- [Aircall vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-aircall)
- [Aircall vs Talkdesk](https://www.g2.com/compare/aircall-vs-talkdesk)
- [Aircall vs UJET](https://www.g2.com/compare/aircall-vs-ujet)
- [Aircall vs Aloware](https://www.g2.com/compare/aircall-vs-aloware)
- [Aircall vs ServiceNow Customer Service Management](https://www.g2.com/compare/aircall-vs-servicenow-customer-service-management)


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