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Cirrus Insight Pricing Overview

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Cirrus Insight Pricing Reviews

(2)
Verified User in Financial Services
AF
Enterprise (> 1000 emp.)
"Easy to setup the users"
What do you like best about Cirrus Insight?

Knowledge articles and support is great. We can quickly chat from support pop-up for quick resolution. Calendars sync up very quickly. User management and provisioning is easy. Activity monitoring helps if there is any anomaly. Implementation was quick and easy. Integration is mostly point and click and no new development is needed. Review collected by and hosted on G2.com.

What do you dislike about Cirrus Insight?

One thing I would dislike is we need to maintain the login separately, if the user management and provisioning licensing is inside Salesforce as a managed package would be more easier. Review collected by and hosted on G2.com.

Response from Carol Norney of Cirrus Insight

We're delighted to hear that you find our knowledge articles and support to be great, and that the calendars sync up quickly. We appreciate your feedback about the user management and provisioning, and we will definitely take that into consideration for future improvements. Thank you for sharing your experience with us and for choosing Cirrus Insight!

Julie A.
JA
Owner
Small-Business (50 or fewer emp.)
"A Lesson in How Not to Treat Loyal Customers"
What do you like best about Cirrus Insight?

I was a Cirrus Insight fan for years. Loved how it worked with Gmail and Salesforce. It did exactly what I needed it to do—until I didn’t need it anymore. Review collected by and hosted on G2.com.

What do you dislike about Cirrus Insight?

A couple of months ago, I switched off Gmail. That meant no more need for Cirrus Insight. Simple, right? Except canceling wasn’t simple. There was no clear “cancel” button when I logged in. Thinking I was clever, I deactivated all my users, assuming that would stop the subscription.

Fast forward: I get an email about my upcoming renewal. I reply to cancel. Their response? “Sure, we’ll cancel—for next year.” Apparently, their terms require 30 days’ notice to cancel, and I was three weeks from renewal. So, I’m now stuck paying $684 for a service I can’t even use… through December 2025.

30 days’ notice for a SaaS subscription? That’s ridiculous. It’s not like I’m canceling a wedding venue.

To top it off, no effort to help a longtime customer. No “Hey, let’s figure this out.” Just “It’s in the terms.”

Cirrus Insight, here’s some free advice: Make canceling easy. Show some flexibility. Treat loyal customers like people, not dollar signs. Because right now? You’re a great example of how not to do customer service. Review collected by and hosted on G2.com.

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