Cin7 Omni Reviews & Product Details

Great way to continuously monitor your business. Ease of use and reporting is great! Review collected by and hosted on G2.com.

Not having enough support in the US. However their technicians are top notch. Harsh Surti provided outstanding technical support for our Cin7 Omni software. Despite working across Central Time, Harsh remained relentlessly proactive—scheduling calls, sending detailed emails and follow-ups—and resolved a persistent login issue that spanned over a week. His deep product knowledge, patience and clear communication not only got me up and running but also demonstrated the high level of service Cin7 delivers. I’m happy to share this experience on G2 to help others make an informed decision about multichannel retail software. Review collected by and hosted on G2.com.

Cin7 Omni brings various operational tools into one platform that is the best thing of it also its ERP tools help to develop business Review collected by and hosted on G2.com.

I personally thing the bugs issues and the customer support concerns are the things they should take care of Review collected by and hosted on G2.com.

Marketplace and Shopify API integration / team members Jean LeMunyon, Francis Suan, and Dennis Clarke Review collected by and hosted on G2.com.

Bugs, bugs that happen randomly and resolve itself (mostly happening at end of the month), worst onboarding experience. Last year my onboarding specialist left the company in the middle of onboarding, and brought in Baljeet Dhillon. She would not hop on calls or answer questions. basically dodged me until my 2 week free time after go live was complete. Can't send multiple tracking numbers to Shopify, can't send automated emails in Omni. I would hope to get a full onboarding experience to understand the capabilities of the system. We are probably not using all of the features. Review collected by and hosted on G2.com.

Ease of use, customer support - especially from Jean LeMunyon, being able to have face to face service and with a real person who is also will and understanding on wanting to help and teach ways to overcome challenges or restriction like Jean LeMunyon. No AI, an actual lovely human being. Review collected by and hosted on G2.com.

Can get a little lost with all the settings and where to find important permissions to attain full functionality. Be nice to have more frequent check in's each year with Jean Le Munyon. As our business evolves and expands so does our purpose for CIN7 and more access to an established support person would be great for the future. Review collected by and hosted on G2.com.

Can manage inventory, production jobs and sales order all in one relatively easily. Review collected by and hosted on G2.com.

A bit outdated feeling in the user interface side. Reports are clunky. Review collected by and hosted on G2.com.

I like the visvility and flexibility. Harshit Pandey has been super helpful in suppourtiging me navigate the reporting space. This is something I was not aware of at all - he's been able to teach me and help me explore the data i needed on a last minute basis. Review collected by and hosted on G2.com.

I do struggle with the time difference, however in this case with your 24hour CS suppourt i was able to get the help i needed. Review collected by and hosted on G2.com.

The ease of inventory counts. Love the fact it is as simple as a excel spreadsheet. Review collected by and hosted on G2.com.

We have opportunities to learn with the team for WMS. Review collected by and hosted on G2.com.

Cin7 Omni has been a great solution for our business. The customer support team is responsive and helpful. It’s made managing our operations much more efficient with inventory management and integrations with Shopify and Xero. Review collected by and hosted on G2.com.

Having to pay consultants / 3rd parties for customisation. Review collected by and hosted on G2.com.

The helpful team solving our issues as they arise:) Review collected by and hosted on G2.com.

Lack of integration options and hard coded development offering no room for process improvement unique to our distribution business Review collected by and hosted on G2.com.

Users can browse through the various components of Cin7 Omni with remarkable ease thanks to its user-friendly interface. For speedy decision-making, the dashboard's comprehensive picture of inventory levels, sales performance, and order management is especially helpful. It may take some time to thoroughly explore all of the capabilities, but the setup process is simple. Review collected by and hosted on G2.com.

Although the cost might be a factor, the automation and efficiency it provides are substantial. Review collected by and hosted on G2.com.