Cin7 Omni Reviews & Product Details

Cin7 Omni is a fully integrated, cloud-based inventory management software and Enterprise Resource Planning (ERP) alternative that streamlines operations across multiple channels in a single platform. Inventory and order management for every type of business: B2B, B2C, online stores, and brick-mortar. Connect and track products, sales channels, stock locations, orders, warehouses, workflows, reports and more into one automated solution. Track actual costs and keep your accounting software in real-time sync. Seemlessly integrate with your ecommerce, preferred 3PL and warehouses. Cin7 Omni’s Built-In EDI capabilities keep everything moving seamlessly, no matter how many large retail customers you have, with no additional costs, integrations, or complexity. Use Cin7 Omni with online marketplaces like Shopify and for every way you use Amazon: Seller, Vendor, FBA, FBM and Direct fulfillment.

Seller

Cin7

Discussions

Cin7 Omni Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Lauren Cassidy

Used by Titan and 2 others

Beta

Pricing

Pricing provided by Cin7 Omni.

Standard

$349.00

Flat Rate Per Month

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Cin7 Omni Integrations

(68)

Verified by Cin7 Omni

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Cin7 Omni Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Cin7 Omni, and what problem is it built to solve?

Cin7 Omni is cloud-based software for product businesses that brings sales channels, inventory, point of sale, and supply chain management together in one system. It is built to simplify managing and fulfilling retail and wholesale sales across channels.

What languages does Cin7 Omni support?

Cin7 Omni supports 1 language: English.

What company sizes and industries is Cin7 Omni the best fit for?

The clearest fit is among small businesses, with mid-market teams also represented. Retail, apparel and fashion, wholesale, and consumer goods are the industries most represented in the positive user experience.

Company size — Small Business: The strongest concentration is among companies with 50 or fewer employees.
Company size — Mid-Market: Teams with 51–1,000 employees are also represented.
Industry — Retail and apparel: These are prominent segments, alongside wholesale and consumer goods.

How long does it take to implement Cin7 Omni across a team?

Implementation time varies, but 1–3 months is the most commonly reported timeframe. Other teams describe both quicker launches and longer rollouts.

Time to go live	Relative frequency
1–3 months	Most commonly reported
Under 1 month	Also reported
3–6 months	Also reported
6–12 months	Less commonly reported
More than 12 months	Less commonly reported

What customer support options does Cin7 Omni provide, and how do users find the overall support experience?

Support includes 24/7 live-rep coverage, phone support, and digital help channels. The experience can be strong when teams reach a knowledgeable, helpful person, but users also describe slow ticket responses and difficulty getting timely help with complex or urgent issues.

What is the experience like for teams switching to Cin7 Omni from another tool?

Teams have moved to Cin7 Omni from QuickBooks products and a range of inventory and order-management tools, looking for stronger inventory control, broader functionality, or better connections across sales channels and accounting. The transition can bring useful consolidation, but the effort varies: some teams find onboarding well guided, while others face a steep learning curve or a longer, more involved setup.

What tools and platforms does Cin7 Omni integrate with, and how do these integrations help users get more value from the product?

Cin7 Omni lists 1 integration: QuickBooks Online. Integrations described in day-to-day use span e-commerce and marketplaces, accounting, and shipping or fulfillment:

E-commerce and marketplaces: Shopify, WooCommerce, and Amazon.
Accounting: Xero and QuickBooks.
Shipping and fulfillment: ShipStation and third-party logistics services.

These connections can bring orders, inventory, and accounting workflows together, reducing duplicate updates and helping teams keep stock and order information aligned across channels.

What features or capabilities could make Cin7 Omni even more useful?

More flexible reporting and smoother navigation would make Cin7 Omni easier to tailor to different teams’ workflows. Users would also benefit from more reliable, detailed synchronization across connected sales channels.

Reporting: Add more customizable reports, filters, and ways to combine or export the data teams need.
Usability: Make navigation, permissions, and common workflows clearer and more straightforward.
Integrations and syncing: Improve the consistency and depth of data synchronization, including richer product details and order updates.

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Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

10/2/2024

"One of the most flexible out-of-the-box Inventory solution"

5/5

What do you like best about Cin7 Omni?

There are quite a lot of features in there and the flexibility to configure is awesome! Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

Customer Service can be slack at times. Enhancement requests are more likely to be declined by their team. Learning curve can be quite high. Review collected by and hosted on G2.com.

Robert W.

Small-Business (50 or fewer emp.)

10/23/2023

"Cin7 as an Inventory Management System"

4/5

What do you like best about Cin7 Omni?

Cin7 does a good job adding many of the pieces you may need with a CRM, B2B portal, different pricing tiers on products, syncing with QBO, and inventory syncing across multiple channels. We needed Cin7 for the B2B portal to keep our wholesale business and D2C separate from a reporting and pricing perspective. Cin7 manages this well and manages accurate inventory syncs between our B2B and D2C sales channels. We have also added a few custom fields for better reporting, and Cin7 has been great working with us on those. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

There are some quirks surrounding creating new SKUs and ensuring they sync properly, especially when you're adding a child SKU to a parent product. However, Cin7 support is very helpful when resolving these issues. Review collected by and hosted on G2.com.

What problems is Cin7 Omni solving and how is that benefiting you?

We needed a way to easily manage different pricing tiers within our wholesale business as well as compared to our D2C website business. Cin7 does an excellent job creating the tiers and making them easy to choose and toggle between when keying in sales orders. Also, we needed inventory quantities to sync appropriately when selling across multiple sales channels, and Cin7 handles this well for us. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

11/19/2024

"Order and CRM software"

5/5

What do you like best about Cin7 Omni?

Helped us integrate all of our order entry, accounting, and shipping needs. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

Everything is great, no problems. Support could be faster. Review collected by and hosted on G2.com.

Greg E.

Small-Business (50 or fewer emp.)

9/28/2023

"Very Useful Software"

3.5/5

What do you like best about Cin7 Omni?

The ability to integrate our stock control in a more exact way - also linking to our e-Commerce function (Woo-Commerce) and our accounting function ( QuickBooks). It is logical and intuitive, but like all software, has processes that you need to get used to and learn - and new practices to embed into the working day - from the product side, linking to Woo-Commerce and the categories and product uploads - it was very easy to use - it linked to Woo-Commerce easily - but has not been without its difficulties in getting things aligned with the accounting software - these are ongoing but we have received good support from our implementation contact, Aman Solanki, who has been helpful, polite and efficient at all times. We are yet to assess the level of ongoing customer support and its effectiveness, but Aman has been a great help to us. We use it daily - and it has certainly helped to improve our invoicing process and stock awareness - as well as helping with the ease of locating and finding stock. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

We have encountered numerous caching issues which have meant that the system was not showing the most up-to-date information and data. Review collected by and hosted on G2.com.

What problems is Cin7 Omni solving and how is that benefiting you?

It is helping to automate the invoicing process from Woo-Commerce - eliminating the need to copy orders from email into QuickBooks and process orders that way - saving time in the process and eliminating most of the potential for user errors in duplicating orders received in the transfer process. Review collected by and hosted on G2.com.

Austin C.

Small-Business (50 or fewer emp.)

4/16/2024

"We have been using Cin7 Omni for the past year and its been fantastic! excellent team and support."

5/5

What do you like best about Cin7 Omni?

EDI and API connections are seamless

Easy to use. We use it everyday all day. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

Some of their tech support is located in New Zealand and the timezone difference in Ohio makes for extended times between email responses. Review collected by and hosted on G2.com.

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

6/13/2024

"Excellent support services from Aman Solanki @ Cin7"

4.5/5

What do you like best about Cin7 Omni?

Integration to Xero is seamless from the perspective of stock and working capital management and Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

The one issue we encountered is that you can't integrate more than one Cin7 setup to one Xero set of accounts. This is an issue if one company uses separate stock systems for different stock categories. Review collected by and hosted on G2.com.

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

11/27/2023

"Great product but lacks support"

3.5/5

What do you like best about Cin7 Omni?

We really like the wide range of functionality and services that Cin7 offers our business. We use Cin7 as the core cog of our business and find that it covers just about everything that is required. Even for people who aren't so tech savy it is very intuitive and easy to learn. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

The single biggest issue Cin7 has is their lack of customer support which seems to have gotten worse over time. We have sometimes had to wait weeks for a response to business critical queries and despite numerous attempts to express our frustration there doesn't seem to be an acceptance from anyone within Cin7 that they have a major issue in this area. Review collected by and hosted on G2.com.

Gillian P.

Small-Business (50 or fewer emp.)

4/24/2024

"A good warehouse management system"

3/5

What do you like best about Cin7 Omni?

Cin7 is user friendly, and the team is helpful with any issues Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

Sometimes has connection issues, but the team is helpful in resolving issues Review collected by and hosted on G2.com.

Maor O.

Small-Business (50 or fewer emp.)

12/20/2023

"Very delayed response rate on open issues"

1/5

What do you like best about Cin7 Omni?

Originally setup was super efficient and was implemented immediately, it's easy to use the software Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

Unfortunately the response time for open tickets is extremely delayed, recently we began the process to integrate a new EDI connection and it took almost 5 months to get complete - when we launched the connection there was an error on Cin7's side that needed to be corrected & we couldn't get in touch with anyone and had to backtrack the EDI connection and now consider a new provider. Review collected by and hosted on G2.com.

Response from Lauren Cassidy of Cin7 Omni

We’re sorry to hear that this was your experience in getting the help you needed with your EDI connection. A member of our team will be in touch with you directly to understand this further and to help ensure you are getting the most out of Cin7. Meanwhile, if you need any help with any aspect of Cin7 Omni, you can create a case or start a chat with us at https://connect.cin7.com/s/

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

Originally submitted 5/29/2024

"Great software system"

4.5/5

What do you like best about Cin7 Omni?

Easy to use and set up. Ease of integration from our old system to this system. Customer support at the beginning was great. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

Harder to customize some items. Would appreciate easier support system when we have issues. Review collected by and hosted on G2.com.