Cin7 Omni Reviews & Product Details

Cin7 Omni is a fully integrated, cloud-based inventory management software and Enterprise Resource Planning (ERP) alternative that streamlines operations across multiple channels in a single platform. Inventory and order management for every type of business: B2B, B2C, online stores, and brick-mortar. Connect and track products, sales channels, stock locations, orders, warehouses, workflows, reports and more into one automated solution. Track actual costs and keep your accounting software in real-time sync. Seemlessly integrate with your ecommerce, preferred 3PL and warehouses. Cin7 Omni’s Built-In EDI capabilities keep everything moving seamlessly, no matter how many large retail customers you have, with no additional costs, integrations, or complexity. Use Cin7 Omni with online marketplaces like Shopify and for every way you use Amazon: Seller, Vendor, FBA, FBM and Direct fulfillment.

Seller

Cin7

Discussions

Cin7 Omni Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Lauren Cassidy

Used by Titan and 2 others

Beta

Pricing

Pricing provided by Cin7 Omni.

Standard

$349.00

Flat Rate Per Month

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Cin7 Omni Integrations

(68)

Verified by Cin7 Omni

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Cin7 Omni Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Cin7 Omni, and what problem is it built to solve?

Cin7 Omni is cloud-based software for product businesses that brings sales channels, inventory, point of sale, and supply chain management together in one system. It is built to simplify managing and fulfilling retail and wholesale sales across channels.

What languages does Cin7 Omni support?

Cin7 Omni supports 1 language: English.

What company sizes and industries is Cin7 Omni the best fit for?

The clearest fit is among small businesses, with mid-market teams also represented. Retail, apparel and fashion, wholesale, and consumer goods are the industries most represented in the positive user experience.

Company size — Small Business: The strongest concentration is among companies with 50 or fewer employees.
Company size — Mid-Market: Teams with 51–1,000 employees are also represented.
Industry — Retail and apparel: These are prominent segments, alongside wholesale and consumer goods.

How long does it take to implement Cin7 Omni across a team?

Implementation time varies, but 1–3 months is the most commonly reported timeframe. Other teams describe both quicker launches and longer rollouts.

Time to go live	Relative frequency
1–3 months	Most commonly reported
Under 1 month	Also reported
3–6 months	Also reported
6–12 months	Less commonly reported
More than 12 months	Less commonly reported

What customer support options does Cin7 Omni provide, and how do users find the overall support experience?

Support includes 24/7 live-rep coverage, phone support, and digital help channels. The experience can be strong when teams reach a knowledgeable, helpful person, but users also describe slow ticket responses and difficulty getting timely help with complex or urgent issues.

What is the experience like for teams switching to Cin7 Omni from another tool?

Teams have moved to Cin7 Omni from QuickBooks products and a range of inventory and order-management tools, looking for stronger inventory control, broader functionality, or better connections across sales channels and accounting. The transition can bring useful consolidation, but the effort varies: some teams find onboarding well guided, while others face a steep learning curve or a longer, more involved setup.

What tools and platforms does Cin7 Omni integrate with, and how do these integrations help users get more value from the product?

Cin7 Omni lists 1 integration: QuickBooks Online. Integrations described in day-to-day use span e-commerce and marketplaces, accounting, and shipping or fulfillment:

E-commerce and marketplaces: Shopify, WooCommerce, and Amazon.
Accounting: Xero and QuickBooks.
Shipping and fulfillment: ShipStation and third-party logistics services.

These connections can bring orders, inventory, and accounting workflows together, reducing duplicate updates and helping teams keep stock and order information aligned across channels.

What features or capabilities could make Cin7 Omni even more useful?

More flexible reporting and smoother navigation would make Cin7 Omni easier to tailor to different teams’ workflows. Users would also benefit from more reliable, detailed synchronization across connected sales channels.

Reporting: Add more customizable reports, filters, and ways to combine or export the data teams need.
Usability: Make navigation, permissions, and common workflows clearer and more straightforward.
Integrations and syncing: Improve the consistency and depth of data synchronization, including richer product details and order updates.

G2 reviews are authentic and verified.

Here's how.

Verified User in Sporting Goods

Small-Business (50 or fewer emp.)

7/10/2025

"Questions and answer session with Jean LeMunyon"

4.5/5

What do you like best about Cin7 Omni?

Ease of use, customer support - especially from Jean LeMunyon, being able to have face to face service and with a real person who is also will and understanding on wanting to help and teach ways to overcome challenges or restriction like Jean LeMunyon. No AI, an actual lovely human being. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

Can get a little lost with all the settings and where to find important permissions to attain full functionality. Be nice to have more frequent check in's each year with Jean Le Munyon. As our business evolves and expands so does our purpose for CIN7 and more access to an established support person would be great for the future. Review collected by and hosted on G2.com.

Anthony G.

COO

Manufacturing

Mid-Market (51-1000 emp.)

5/2/2025

"Great system for managing inventory, sales and production Jobs"

3.5/5

What do you like best about Cin7 Omni?

Can manage inventory, production jobs and sales order all in one relatively easily. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

A bit outdated feeling in the user interface side. Reports are clunky. Review collected by and hosted on G2.com.

Aysha S.

Senior Logistics & Operations Manger

Mid-Market (51-1000 emp.)

1/15/2025

"Support Required to Pull Bespoke Reporting"

5/5

What do you like best about Cin7 Omni?

I like the visibility and flexibility. Harshit Pandey has been super helpful in supporting me navigate the reporting space. This is something I was not aware of at all - he's been able to teach me and help me explore the data I needed on a last minute basis. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

I do struggle with the time difference, however in this case with your 24-hour CS support I was able to get the help I needed. Review collected by and hosted on G2.com.

Tessa L.

Warehouse Manager

Small-Business (50 or fewer emp.)

3/24/2025

"Setup for WMS"

5/5

What do you like best about Cin7 Omni?

The ease of inventory counts. Love the fact it is as simple as a excel spreadsheet. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

We have opportunities to learn with the team for WMS. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

7/7/2025

"Cin7 Omni - ideal integration"

5/5

What do you like best about Cin7 Omni?

Cin7 Omni has been a great solution for our business. The customer support team is responsive and helpful. It’s made managing our operations much more efficient with inventory management and integrations with Shopify and Xero. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

Having to pay consultants / 3rd parties for customisation. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

7/1/2025

"Great customer service and ticket response!"

4/5

What do you like best about Cin7 Omni?

The helpful team solving our issues as they arise:) Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

Lack of integration options and hard coded development offering no room for process improvement unique to our distribution business Review collected by and hosted on G2.com.

Briann B.

Site Support Specialist

Small-Business (50 or fewer emp.)

10/22/2024

Business partner of the seller or seller's competitor, not included in G2 scores.

"Excellent"

5/5

What do you like best about Cin7 Omni?

Users can browse through the various components of Cin7 Omni with remarkable ease thanks to its user-friendly interface. For speedy decision-making, the dashboard's comprehensive picture of inventory levels, sales performance, and order management is especially helpful. It may take some time to thoroughly explore all of the capabilities, but the setup process is simple. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

Although the cost might be a factor, the automation and efficiency it provides are substantial. Review collected by and hosted on G2.com.

Joeri T.

Director

Small-Business (50 or fewer emp.)

10/4/2024

"Used to be good"

0/5

What do you like best about Cin7 Omni?

It's a comprehensive solution that would cater for pretty much any need. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

Outdated interface, extreme and frequent price hikes, not user friendly Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

Originally submitted 2/28/2024

"I needed help uploading measurements to over 1000 products"

5/5

What do you like best about Cin7 Omni?

I find Cin7 very easy to use and when I have a question or an issue, I can easily get help from them from the chat box, zoom call or articles they posted. Customer Service is wonderful. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

When there is an error, I'm not sure what to do so I have to chat them for help. Review collected by and hosted on G2.com.

What problems is Cin7 Omni solving and how is that benefiting you?

Harshit Pandey was a wonderful help to me. I told him my issue and he tested and tried other ways to correct the error of Stock Control while I was adding dimensions to items that needed to be imported. He also helped me to change hundreds of products to inactive from a specific company that we no longer use. He was patient and kind and very easy to understand. We worked really well together. Review collected by and hosted on G2.com.

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

6/14/2024

"Cin7 has ZILCH support, very important bc this is your inventory/financial flow through software"

0/5

What do you like best about Cin7 Omni?

Software is very efficient but whenever you need support, and I've only needed it couple times in my 4years there, there is NONE. I've been here for a long time because it got bought out by Cin7 few years ago. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

I have been with a company called DEAR for inventory management, and they got bought out by CIN7. There is absolutely no customer or technical service, support, help - nothing.

Phone? Both numbers: 509-413-**** is busy, and you can't get through. Must not be a working number and 206-580-**** is a general voicemail that goes to neverland.

I used their chat function, and first, it goes to a virtual agent, and then you can connect to a live agent, but you wait for days, and no one ever comes on. I have even created a ticket.

It took them over a week to respond, and they didn't even resolve the issue. When I wrote back, they never responded. I pay over $400 month for this service, and I have never worked with a company that is this incompetent. I need things resolved quickly as it affects our financials, and there is literally NO ONE EVER THERE to email, chat, speak to, so I had to find them on Social Media and comment on their posts to get some answers or responses.

DO NOT BUY THIS SOFTWARE SERVICE. The software might be efficient, but their customer service is HORRIBLE because there is literally no one there.

On their IG page, I actually see a full staff of people on there. I am not sure if they are fake or if that is real because they never respond to anything! Review collected by and hosted on G2.com.