Generated from real user reviews
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Nishant G.
Small-Business (50 or fewer emp.)
4.5/5
"All-in-One Platform That Empowers Business Growth"
What do you like about Cin7 Omni?
Cin7 Omni brings various operational tools into one platform that is the best thing of it also its ERP tools help to develop business
Anthony G.
Mid-Market (51-1000 emp.)
3.5/5
"Great system for managing inventory, sales and production Jobs"
What do you like about Cin7 Omni?
Can manage inventory, production jobs and sales order all in one relatively easily.
See Related User Reviews
Nishant G.
Small-Business (50 or fewer emp.)
4.5/5
"All-in-One Platform That Empowers Business Growth"
What do you like about Cin7 Omni?
Cin7 Omni brings various operational tools into one platform that is the best thing of it also its ERP tools help to develop business
Starlet F.
Small-Business (50 or fewer emp.)
4.0/5
"Harsh Surti provided outstanding technical support for our Cin7 Omni software."
What do you like about Cin7 Omni?
Great way to continuously monitor your business. Ease of use and reporting is great!
See Related User Reviews
Anthony G.
Mid-Market (51-1000 emp.)
3.5/5
"Great system for managing inventory, sales and production Jobs"
What do you like about Cin7 Omni?
Can manage inventory, production jobs and sales order all in one relatively easily.
Aysha S.
Mid-Market (51-1000 emp.)
5.0/5
"Support Required to Pull Bespoke Reporting"
What do you like about Cin7 Omni?
I like the visibility and flexibility. Harshit Pandey has been super helpful in supporting me navigate the reporting space. This is something I was no
See Related User Reviews
Anthony G.
Mid-Market (51-1000 emp.)
3.5/5
"Great system for managing inventory, sales and production Jobs"
What do you like about Cin7 Omni?
Can manage inventory, production jobs and sales order all in one relatively easily.
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Supported throughout the whole setup"
What do you like about Cin7 Omni?
Covers all our warehouse needs - great support system during set up
See Related User Reviews
Starlet F.
Small-Business (50 or fewer emp.)
4.0/5
"Harsh Surti provided outstanding technical support for our Cin7 Omni software."
What do you like about Cin7 Omni?
Great way to continuously monitor your business. Ease of use and reporting is great!
Aysha S.
Mid-Market (51-1000 emp.)
5.0/5
"Support Required to Pull Bespoke Reporting"
What do you like about Cin7 Omni?
I like the visibility and flexibility. Harshit Pandey has been super helpful in supporting me navigate the reporting space. This is something I was no
See Related User Reviews
Anthony G.
Mid-Market (51-1000 emp.)
3.5/5
"Great system for managing inventory, sales and production Jobs"
What do you dislike about Cin7 Omni?
A bit outdated feeling in the user interface side. Reports are clunky.
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Supported throughout the whole setup"
What do you dislike about Cin7 Omni?
Could be better reporting features - i.e number of products sold in past year vs SOH
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Joeri T.
Small-Business (50 or fewer emp.)
0.0/5
"Used to be good"
What do you dislike about Cin7 Omni?
Outdated interface, extreme and frequent price hikes, not user friendly
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"One of the most flexible out-of-the-box Inventory solution"
What do you dislike about Cin7 Omni?
Customer Service can be slack at times. Enhancement requests are more likely to be declined by their team. Learning curve can be quite high.
See Related User Reviews
Joeri T.
Small-Business (50 or fewer emp.)
0.0/5
"Used to be good"
What do you dislike about Cin7 Omni?
Outdated interface, extreme and frequent price hikes, not user friendly
See Related User Reviews
Joeri T.
Small-Business (50 or fewer emp.)
0.0/5
"Used to be good"
What do you dislike about Cin7 Omni?
Outdated interface, extreme and frequent price hikes, not user friendly
Being able to offer our clients their own marketplace Review collected by and hosted on G2.com.
It’s frustrating that we can’t generate our own reference number for sales orders. Review collected by and hosted on G2.com.
It connects Shopify and marketplaces, so inventory and orders update automatically in one system. Review collected by and hosted on G2.com.
Product fields like descriptions, tags aren’t always fully synced, so updates can feel a bit manual across channels. A more dynamic, real time sync for richer product data would definitely make it stronger. Review collected by and hosted on G2.com.
Hi there! Thank you for your review and feedback. We'd appreciate learning more about your experience. If possible, please email marketing@cin7.com, our team would love to chat with you! Thanks again!
Very easy to work with, and they provided clear direction throughout. Review collected by and hosted on G2.com.
Nothing it was a great experience with Harsh Review collected by and hosted on G2.com.
I like that Cin7 Omni's interface is clear and not too complicated to use. I also found the initial setup to be easy and simple. Review collected by and hosted on G2.com.
Some feature is not smart enough, like when I try to give access permission to one of the reports to our staff. Review collected by and hosted on G2.com.
the customer service, thanks Chamal Wettasinghe! He's very helpful and very accommodating. He reduced so much hassle in my last minute errand concern! Give him a raise! Review collected by and hosted on G2.com.
not super user friendlt, its kinda complex for me but okay, Chamal was great! Review collected by and hosted on G2.com.
Great way to continuously monitor your business. Ease of use and reporting is great! Review collected by and hosted on G2.com.
Not having enough support in the US. However their technicians are top notch. Harsh Surti provided outstanding technical support for our Cin7 Omni software. Despite working across Central Time, Harsh remained relentlessly proactive—scheduling calls, sending detailed emails and follow-ups—and resolved a persistent login issue that spanned over a week. His deep product knowledge, patience and clear communication not only got me up and running but also demonstrated the high level of service Cin7 delivers. I’m happy to share this experience on G2 to help others make an informed decision about multichannel retail software. Review collected by and hosted on G2.com.
Cin7 Omni brings various operational tools into one platform that is the best thing of it also its ERP tools help to develop business Review collected by and hosted on G2.com.
I personally thing the bugs issues and the customer support concerns are the things they should take care of Review collected by and hosted on G2.com.
Marketplace and Shopify API integration / team members Jean LeMunyon, Francis Suan, and Dennis Clarke Review collected by and hosted on G2.com.
Bugs, bugs that happen randomly and resolve itself (mostly happening at end of the month), worst onboarding experience. Last year my onboarding specialist left the company in the middle of onboarding, and brought in Baljeet Dhillon. She would not hop on calls or answer questions. basically dodged me until my 2 week free time after go live was complete. Can't send multiple tracking numbers to Shopify, can't send automated emails in Omni. I would hope to get a full onboarding experience to understand the capabilities of the system. We are probably not using all of the features. Review collected by and hosted on G2.com.
Hi there! Thank you for your review. Our team appreciates your input and would love to discuss further in an effort to provide you more support. Would you be able to email feedback@cin7.com to speak with a member of our team about your experience? We look forward to talking with you soon.
Ease of use, customer support - especially from Jean LeMunyon, being able to have face to face service and with a real person who is also will and understanding on wanting to help and teach ways to overcome challenges or restriction like Jean LeMunyon. No AI, an actual lovely human being. Review collected by and hosted on G2.com.
Can get a little lost with all the settings and where to find important permissions to attain full functionality. Be nice to have more frequent check in's each year with Jean Le Munyon. As our business evolves and expands so does our purpose for CIN7 and more access to an established support person would be great for the future. Review collected by and hosted on G2.com.
Can manage inventory, production jobs and sales order all in one relatively easily. Review collected by and hosted on G2.com.
A bit outdated feeling in the user interface side. Reports are clunky. Review collected by and hosted on G2.com.