Cin7 Omni Reviews & Product Details

Cin7 Omni is a fully integrated, cloud-based inventory management software and Enterprise Resource Planning (ERP) alternative that streamlines operations across multiple channels in a single platform. Inventory and order management for every type of business: B2B, B2C, online stores, and brick-mortar. Connect and track products, sales channels, stock locations, orders, warehouses, workflows, reports and more into one automated solution. Track actual costs and keep your accounting software in real-time sync. Seemlessly integrate with your ecommerce, preferred 3PL and warehouses. Cin7 Omni’s Built-In EDI capabilities keep everything moving seamlessly, no matter how many large retail customers you have, with no additional costs, integrations, or complexity. Use Cin7 Omni with online marketplaces like Shopify and for every way you use Amazon: Seller, Vendor, FBA, FBM and Direct fulfillment.

Seller

Cin7

Discussions

Cin7 Omni Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Lauren Cassidy

Used by Titan and 2 others

Beta

Pricing

Pricing provided by Cin7 Omni.

Standard

$349.00

Flat Rate Per Month

View More Pricing Information

Cin7 Omni Integrations

(68)

Verified by Cin7 Omni

Show More Integrations

Cin7 Omni Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Cin7 Omni, and what problem is it built to solve?

Cin7 Omni is cloud-based software for product businesses that brings sales channels, inventory, point of sale, and supply chain management together in one system. It is built to simplify managing and fulfilling retail and wholesale sales across channels.

What languages does Cin7 Omni support?

Cin7 Omni supports 1 language: English.

What company sizes and industries is Cin7 Omni the best fit for?

The clearest fit is among small businesses, with mid-market teams also represented. Retail, apparel and fashion, wholesale, and consumer goods are the industries most represented in the positive user experience.

Company size — Small Business: The strongest concentration is among companies with 50 or fewer employees.
Company size — Mid-Market: Teams with 51–1,000 employees are also represented.
Industry — Retail and apparel: These are prominent segments, alongside wholesale and consumer goods.

How long does it take to implement Cin7 Omni across a team?

Implementation time varies, but 1–3 months is the most commonly reported timeframe. Other teams describe both quicker launches and longer rollouts.

Time to go live	Relative frequency
1–3 months	Most commonly reported
Under 1 month	Also reported
3–6 months	Also reported
6–12 months	Less commonly reported
More than 12 months	Less commonly reported

What customer support options does Cin7 Omni provide, and how do users find the overall support experience?

Support includes 24/7 live-rep coverage, phone support, and digital help channels. The experience can be strong when teams reach a knowledgeable, helpful person, but users also describe slow ticket responses and difficulty getting timely help with complex or urgent issues.

What is the experience like for teams switching to Cin7 Omni from another tool?

Teams have moved to Cin7 Omni from QuickBooks products and a range of inventory and order-management tools, looking for stronger inventory control, broader functionality, or better connections across sales channels and accounting. The transition can bring useful consolidation, but the effort varies: some teams find onboarding well guided, while others face a steep learning curve or a longer, more involved setup.

What tools and platforms does Cin7 Omni integrate with, and how do these integrations help users get more value from the product?

Cin7 Omni lists 1 integration: QuickBooks Online. Integrations described in day-to-day use span e-commerce and marketplaces, accounting, and shipping or fulfillment:

E-commerce and marketplaces: Shopify, WooCommerce, and Amazon.
Accounting: Xero and QuickBooks.
Shipping and fulfillment: ShipStation and third-party logistics services.

These connections can bring orders, inventory, and accounting workflows together, reducing duplicate updates and helping teams keep stock and order information aligned across channels.

What features or capabilities could make Cin7 Omni even more useful?

More flexible reporting and smoother navigation would make Cin7 Omni easier to tailor to different teams’ workflows. Users would also benefit from more reliable, detailed synchronization across connected sales channels.

Reporting: Add more customizable reports, filters, and ways to combine or export the data teams need.
Usability: Make navigation, permissions, and common workflows clearer and more straightforward.
Integrations and syncing: Improve the consistency and depth of data synchronization, including richer product details and order updates.

G2 reviews are authentic and verified.

Here's how.

Ruth H.

Small-Business (50 or fewer emp.)

11/27/2023

"Improved service times, making a difference to changes and growth of our processes in-house"

4.5/5

What do you like best about Cin7 Omni?

The Chatbot is timely and its the best way to get your question looked at right away - and I can carry on the conversation at a later date even if we cant solve straight away. It's seamless Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

its a big prodyct so there is a lot to learn....which works to be a positive if you haev someone software savvy using it to become the in-house expert. Review collected by and hosted on G2.com.

Petra S.

Small-Business (50 or fewer emp.)

2/12/2024

"Great Once RAIL Meetings Started"

4/5

What do you like best about Cin7 Omni?

Features can generally be made to what we need if they are not already existing features. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

No longer able to call for assistance is irritating although the chat has been reaching people every time most recently. Integrations and EDIs not always easy to use. Review collected by and hosted on G2.com.

Verified User in Import and Export

Small-Business (50 or fewer emp.)

1/3/2024

"Everything you need for small and medium size business"

5/5

What do you like best about Cin7 Omni?

We had a hard time finding inventory management software that could handle Amazon Vendor Central accounts. Our main reason for creating an account was to integrate easily with our current customers using EDI. The support team has been excellent in helping us set up our account and answering any questions we may have. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

We distribute and wholesale master cartons to our customers. It would be helpful if we could create labels directly in the system. Currently, we only have the ability to create unit labels. Review collected by and hosted on G2.com.

lucas r.

Small-Business (50 or fewer emp.)

12/5/2023

"Cin7 Support"

5/5

What do you like best about Cin7 Omni?

Cin7's customer support has been amazing, any question I have they are able to ask and give directions on how to fix the issue or assist with my problem. Highly recommend them. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

None as of right now, I've yet to have a bad experience. Review collected by and hosted on G2.com.

Kate H.

Small-Business (50 or fewer emp.)

7/10/2023

"Instant gratification thanks to cloud-based access, easily customizable views and data via updates"

4/5

What do you like best about Cin7 Omni?

Easily customizable - UI, email templates, documents, attributes for customers, products, PO additional costs. Easy to update customer & Product data using csv files or pasting in data from Excel - includes validation and backups Integrations simple to add and maintain - Shopify, Xero, EDI for customers, API for marketplaces In built B2B Support is really great and quick to respond. Even enhancement requests are considered - sometimes immediately, since Cin7 is cloud based users benefit from fixes & changes immediately Product images visible in UI (thumbnail & hi res) & on documents - order conf & invoice Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

No Financial Year settings for reporting. Australia has 1 July - 30 June FY. Pivot style reporting is inhibited due to no FY table. We load product images which is great to have in the UI & on documents - Ord Conf & Invoices however we can't report including images - eg best selling products, customer top 10 products. Review collected by and hosted on G2.com.

Response from Lauren Cassidy of Cin7 Omni

Hi Kate, thank you so much for your review! Our product team has a few questions that they'd love to hear from you on! If you're comfortable sharing more about your experience can you please email team_product_omni@cin7.com? Thank you so much!

Angela W.

Small-Business (50 or fewer emp.)

8/28/2023

"CIN7 is a friendly easy to use software programe"

4/5

What do you like best about Cin7 Omni?

It is easy to navagate and the help desk is quick with any questions I have. The reports are great as they can be saved as PDF and Excel so they can be worked on outside the programe. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

I can't make simple changes, I have to ask CIN7 to set them up for me. e.g Having the note in adjustment to show when I print the document. CIN7 had to set this up for me. Review collected by and hosted on G2.com.

Jed C.

Small-Business (50 or fewer emp.)

1/1/2024

"Prem from customer support is awesome!"

4/5

What do you like best about Cin7 Omni?

Easy inventory tracking and product linking with Shopify. Customer support is great! Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

The integration with Ship Hero is not as good. Our 3PL team is having a hard time getting the PO integration to work. Review collected by and hosted on G2.com.

Hok Liong T.

Small-Business (50 or fewer emp.)

7/17/2023

"Good Inventory System"

1.5/5

What do you like best about Cin7 Omni?

The only inventory system that is bundle-friendly, allowing you to create different bundles, and the system will help you accurately reduce the item stock. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

The onboarding was very helpful, and they thought we were geniuses, understanding everything in just 10 sessions.

However, Cin7 is challenging to use and lacks user-friendly UX design. Additionally, chat support becomes unavailable after using it too many times.

Moreover, Cin7 may not be suitable for small businesses where one person wears multiple hats. They assume that we can handle everything within 10 sessions, which might not be realistic for small business who have various responsibilities. Review collected by and hosted on G2.com.

Min Y.

Small-Business (50 or fewer emp.)

9/11/2023

"General Review for Cin7 Ommni"

2.5/5

What do you like best about Cin7 Omni?

***Easy to generate diverse Sales/Inventory Reporting for planning business. ***Dashboard is really helpful to gain insight into the flow of business. ***Easy to track stock movement. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

***Errors and glitches happen very frequently but have not improved much. ***Also, it is hard to get support from the Cin7 team in a timely manner. ***Not managed many stock data with barcoding or QR code system - all need to be manual. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

Originally submitted 7/4/2023

"A solid well-thought off product that can get you up and running quickly and efficiently."

4/5

What do you like best about Cin7 Omni?

Cin7 offers many tools for managing stocks, ordering, shipping, and more. That means you can do most of what you need out-of-the-box. I chose Cin7 over its competitors as it needed the least amount of customization. Review collected by and hosted on G2.com.

What do you dislike about Cin7 Omni?

Something Cin7 can improve on is their support, as now it is purely digital. That being said, their chat and email services are very helpful. Sometimes though, one can use an instant phone conversation. However, this issue isn't exclusive to them. Most of the market is heading this way. Review collected by and hosted on G2.com.