--- title: Cin7 Omni Reviews meta_title: 'Cin7 Omni Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 121 reviews by the users' company size, role or industry to find out how Cin7 Omni works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 121 scale: '5' date_modified: '2026-08-07' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Cin7 Omni Reviews **Vendor:** Cin7 **Category:** [Multichannel Retail Software](https://www.g2.com/categories/multichannel-retail) **Average Rating:** 3.8/5.0 **Total Reviews:** 121 ## About Cin7 Omni Cin7 Omni is a fully integrated, cloud-based inventory management software and Enterprise Resource Planning (ERP) alternative that streamlines operations across multiple channels in a single platform. Inventory and order management for every type of business: B2B, B2C, online stores, and brick-mortar. Connect and track products, sales channels, stock locations, orders, warehouses, workflows, reports and more into one automated solution. Track actual costs and keep your accounting software in real-time sync. Seemlessly integrate with your ecommerce, preferred 3PL and warehouses. Cin7 Omni’s Built-In EDI capabilities keep everything moving seamlessly, no matter how many large retail customers you have, with no additional costs, integrations, or complexity. Use Cin7 Omni with online marketplaces like Shopify and for every way you use Amazon: Seller, Vendor, FBA, FBM and Direct fulfillment. ## Cin7 Omni Pros & Cons **What users like:** - Users love the **ease of managing inventory** and production jobs seamlessly with Cin7 Omni's support and simplicity. (4 reviews) - Users find Cin7 Omni's **ease of use** exceptional, comparing it to a simple Excel spreadsheet for inventory management. (3 reviews) - Users appreciate the **helpful support** provided, especially in navigating reporting and data exploration effectively. (2 reviews) - Users appreciate the **ease of managing inventory and orders** within Cin7 Omni, enhanced by excellent support during setup. (2 reviews) - Users appreciate the **ease of reporting** in Cin7 Omni, valuing its visibility and helpful support for data exploration. (2 reviews) - Accounting Ease (1 reviews) - Accounting Management (1 reviews) - Business Growth (1 reviews) - Clarity (1 reviews) - Users value the **comprehensive usability** of Cin7 Omni, benefiting from its extensive operational and ERP tools. (1 reviews) **What users dislike:** - Users find the **limited reporting** features of Cin7 Omni to be clunky and outdated, affecting usability. (2 reviews) - Users face **challenges in usage** due to an outdated interface and high pricing, making it less user-friendly. (1 reviews) - Users often find the **difficult learning curve** of Cin7 Omni challenging, impacting their overall experience with the product. (1 reviews) - Users find the **difficult navigation** of Cin7 Omni frustrating, hindering their overall experience with the product. (1 reviews) - Users note the **expensive pricing** of Cin7 Omni, citing frequent increases that strain budgets and complicate usability. (1 reviews) - Learning Curve (1 reviews) - Learning Difficulty (1 reviews) - Users experience **long waiting times** for support, impacting their ability to resolve urgent issues effectively. (1 reviews) - Not User-Friendly (1 reviews) - Users feel the **outdated features** of Cin7 Omni hinder usability with a clunky interface and challenging reports. (1 reviews) ## Cin7 Omni Reviews ### 1. Great Product. Almost perfect execution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Cin7 Omni?** Love the almost infinite number of integrations that we can add to Cin7. I also like the branch module allowing us to see where our inventory is across customers and warehouses. **What do you dislike about Cin7 Omni?** 1. Customer Service is a mixed bag. In general, the quality of CS responses are top notch and typically Cin7 has been able to resolve almost all our issues. The problem, however, is that the response times to our tickets have exceeded their SLA 3 day response time. This is especially most prominent with their EDI team. To the edi team's credit, they get our issues resolved eventually, but in some cases I've waited months. 2. Quirks. Overall Cin7 works great but it does have random glitches and bugs that need to be stomped out; especially with EDI connections. **What problems is Cin7 Omni solving and how is that benefiting you?** Cin7 allows us to manage our massive SKU catalog and the numerous number of transactions that our business has. Moreover, it allows to house all our customer data in one place allowing us to provide better insight on our business. It also allows us to connect various functions of our company under one roof. ### 2. Great product, Great Onboarding Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah D. | office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2021 **What do you like best about Cin7 Omni?** Cin7 has been a life saver when it comes to our inventory system. It is literally an all in one. You can integrate it with your amazon and shopify stores and send tracking and take items out of inventory all in 1 step! Their onboarding team is amazing and make the set up easy and understandable. They walk you through everything! **What do you dislike about Cin7 Omni?** nothing as of yet. we have been using it for about a month and havent had any complaints thus far **What problems is Cin7 Omni solving and how is that benefiting you?** Our inventory system was crap before. Now with Cin7 we are confident in our inventory levels. ### 3. Great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Derek S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2020 **What do you like best about Cin7 Omni?** Our experience with Gerard was great. He was fast to respond to questions, and was overall very helpful. No complaints in this regard. Software has been everything we need to this point, although granted we have only used it for 2 weeks. So far it looks like it will suit our needs well. **What do you dislike about Cin7 Omni?** The discovery process for their quoting is very questionable. They can vastly improve in this area by digging deeper in to the platforms the customer uses and understand more about the variety of integrations. If you sell in multiple markets in amazon please realize each FBA and FBM is a separate integration, with each additional country +2 integrations. Selling in USA, Canada, UK, AU will cost you 8 integrations. We were quoted for 5-6 integrations when later we discover (after paying inital fees) that we have 10-12 and would usually require to pay 150% more. Please be careful. Besides this the software has been great so far. **What problems is Cin7 Omni solving and how is that benefiting you?** Multi platform integration, stock level management. It has made all of our excel spreadsheet tracking much simpler and smoother **Official Response from Marketing Cin7:** > Hi Derek, Thank you for your feedback! We are pleased to hear you've had a great experience with our customer service and will make sure to forward your comments to Gerard, he will be delighted! Regarding your concerns with our quoting process, we sell Amazon FBA and Amazon Seller as a package, not separately. Please feel free to email Frank Nardi, our VP of US Sales, so he can look over your account to assist you further - frank.nardi@cin7.com. Thank you for choosing Cin7, we hope to continue satisfying your business needs. Sincerely, Erin (Marketing Team) ### 4. CIN7 - Didn't end up going with the product. **Rating:** 2.5/5.0 stars **Reviewed by:** Candice C. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2021 **What do you like best about Cin7 Omni?** The product is suited for businesses that want a full service system. **What do you dislike about Cin7 Omni?** We sell B2B and B2C. We have dual currencies and special orders through our B2C channel. The special orders were something we needed to send to another terminal for separate processing. CIN7 was not able to accommodate either of those scenarios. **Recommendations to others considering Cin7 Omni:** Really take the time to figure out what your needs are. **What problems is Cin7 Omni solving and how is that benefiting you?** We were trying to have inventory and warehouse management. ### 5. Decent software, Terrible service + support **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2020 **What do you like best about Cin7 Omni?** The software is powerful and a great option to run your business. It has its quirks, but overall, very happy with the software and options. **What do you dislike about Cin7 Omni?** Does not handle larger volumes of orders , especially when importing old orders for sales history But most importantly - be warned - the service and support is generally terrible. After the sale is made, I have really felt on my own. Constantly chasing and escalating to get things moving. It's a struggle, and I feel compelled to write a review to share my pain. I hope Cin7 pay some attention because I know other business owners feel the same. **Recommendations to others considering Cin7 Omni:** Know what you are getting into. You may likely need support from an external consultancy. You likely cannot set up Cin7 yourself as their support and development team can be very slow to respond **What problems is Cin7 Omni solving and how is that benefiting you?** Business automation, Inventory Control **Official Response from Sam Banerjee:** > Thank you for taking the time to review Cin7 and for sharing your concerns. I’m sorry to hear that your experience with our customer support didn’t meet your needs or expectations. We very recently made changes recommended by an outside customer service and support expert to improve our support process and performance. In addition to process improvements, we’ve recently hired additional support team members with experience in leading SaaS businesses to meet the growing demand for Cin7. If you haven’t already experienced these improvements, please expect to soon. We’re all committed to improving your experiences with service, support and product. Thank you again for the feedback and choosing Cin7. It really helps us improve for you and our other customers. To understand your issues better Nikhil ( Global VP Of Customer Success) would like to have a chat with you. We are unable to find your contact details on the G2 admin panel. Please email us at marketing@cin7.com attention Doug/Nikhil. Doug (CMO) ### 6. BEST SOLUTION for Ecommerce Business that produces own product **Rating:** 5.0/5.0 stars **Reviewed by:** Beth S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2020 **What do you like best about Cin7 Omni?** Cin7 will help business that manufactures or produces its own product. It also can track multiple warehouses in multi-currencies. I love working with Arif Chaudhury. He is very accommodating and patient to my queries and answering it in detail. I had a good and meaningful discussion with him. **What do you dislike about Cin7 Omni?** Just the number of free people who can access the software, it's just 3 and if there is more, we need to pay extra per person at a slightly material amount. **Recommendations to others considering Cin7 Omni:** Just be patient with set up and testing and then you will realize the benefits. **What problems is Cin7 Omni solving and how is that benefiting you?** How to handle freight and customs clearance fees and allocate in the product cost is very helpful in product costing. **Official Response from Marketing Cin7:** > Hi Beth, Thank you for your 5-starred review. We are glad to know that our software could meet your business requirements. ### 7. Had a fantastic onboarding experience with Gerard De Ocampo **Rating:** 4.5/5.0 stars **Reviewed by:** Connor B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2020 **What do you like best about Cin7 Omni?** So far, what I like most about Cin 7 is how comprehensive it is. It has just about every functionality I can imagine for inventory management. Also, I enjoyed working with Gerard De Ocampo through the onboarding experience. He was very upbeat, friendly, and knowledgeable. It was one of the best onboarding experiences I've had for a while. **What do you dislike about Cin7 Omni?** It can be overwhelming. When you first land in Cin 7 there are so many buttons and options that it can overwhelm you, especially if you are new to inventory management **Recommendations to others considering Cin7 Omni:** If you are looking for a smooth and comprehensive inventory management platform, this is it. **What problems is Cin7 Omni solving and how is that benefiting you?** We are solving general inventory tracking and management issues. We are going live with our CIn 7 in a few days. **Official Response from Marketing Cin7:** > We're so glad to hear you had such a positive onboarding experience with Gerard. Because Cin7 is so comprehensive and has a bit of a learning curve, we make supporting new users a priority. Please don't hesitate to reach out should you need assistance with anything. We're here to help ### 8. Robust software for inventory, B2B sales, POS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2020 **What do you like best about Cin7 Omni?** Cin7 is the best option out there for any businesses who have an expressive product option. One of our products can have up to 120 options, and Cin7 handles this beautifully. We were able to build custom catalogues for our B2B customers while keeping our manufacturing inventory and showroom inventory organized and easy-to-use. Our onboarding process could have been a nightmare due to our complex product matrixes, and Gavin Aves helped it to not hurt so much. With so many ways to bulk upload data, we got our workflows down quickly and were able to test and pivot those workflows accordingly without much brain strain on our end. **What do you dislike about Cin7 Omni?** If you're an American company, sometimes inquiries have a 24-hour turnaround time due to the onboarding team's location. Not a huge problem, though, as we had Zoom calls scheduled every other day for check-ins and Gavin always had answers to our questions when we needed them. **What problems is Cin7 Omni solving and how is that benefiting you?** Our initial problem was a lack of true insight into our inventory. Our BOM's are so different for each product, our previous software had a hard time telling us what was available and what wasn't. With Cin7, we have a very detailed report of what raw materials we have, what is about to be used, and what is available for future orders. It's given our team an immense leg-up on ordering. As some of our raw inventory come from overseas, they're now able to eliminate the threat of customers dealing with back ordered items. Cin7 has also given us an incredible B2B tool, freeing up time in our employees' day. **Official Response from Marketing Cin7:** > Thank you for the starred review! We are extremely pleased to know that our software could meet your business requirements. Thank you for being a Cin7 customer. ### 9. User friendly! Flexible inventory software. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2020 **What do you like best about Cin7 Omni?** The onboarding process was very friendly and helpful! Our Cin7 onboarding guide, Gerard was terrific! He scheduled regular meetings to keep us on track and set the agenda when we were lost. However, he also deviated a lot from his agenda to make sure our questions and training was complete. Switching to a new inventory system is a big deal and the Cin7 team made it extremely easy. The software itself is highly customizable and includes things like nested BOMS and tools for international trade. It also integrates with Quickbooks online which is extremely helpful. It has highly customizable templates and we think it will be a great tool. **What do you dislike about Cin7 Omni?** It would be great to have a few more standard reports - scrapped inventory, supplier evaluation (based on delivery time, scrapped inventory, cost). Bulk tools to handle serial numbers would also be helpful. **What problems is Cin7 Omni solving and how is that benefiting you?** We are solving the following problems with Cin7: - Inventory traceability. - Stocking issues. - Inventory country of origin. - Inventory tracking costs. - Storing master BOMs for quality control. **Official Response from Marketing Cin7:** > Thank you for your review. Gerard is indeed fantastic at onboarding new users! Your comments made his day. Thank you also for your suggestions regarding reports. We will pass your feedback along to the product team. ### 10. Don't worry about managing inventory across multiple channels **Rating:** 4.5/5.0 stars **Reviewed by:** Oliver P. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2020 **What do you like best about Cin7 Omni?** Cin7 is great value for money. You can do most of what you need to with Cin7 core functionality. You may need to change some of your business processes to align to how Cin7 operates but the changes are worth the reward. **What do you dislike about Cin7 Omni?** The implementation does take a while and there is a lot to think about how you set it up for longer term growth. **What problems is Cin7 Omni solving and how is that benefiting you?** We now don't have to worry about our inventory levels across multiple channels and can get on with running and growing the business instead of spending time doing unnecessary admin. A few items required problem solving along the way but the effort is well worth the result. **Official Response from Sam Banerjee:** > Hi Oliver, Thank you for your feedback. We're so glad you are finding value in our product and that it's helping you achieve your business goals. We are working on ways to improve implementation and create a better user experience overall. Our primary goal is to ensure that the account is configured to the customer’s workflow requirements and that the customer is equipped with all the tools they need to use the system efficiently. We look forward to continuing to serve you and thank you for being a Cin7 customer. ### 11. Very pleased with the decision **Rating:** 5.0/5.0 stars **Reviewed by:** Hayik Y. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2020 **What do you like best about Cin7 Omni?** Browser access, responsive access, no private server, great implementation team and timely execution **What do you dislike about Cin7 Omni?** Cant think of any right now but will update if any in the future. **What problems is Cin7 Omni solving and how is that benefiting you?** Too many to mention, but amazon sales, inventory and lot tracking are the biggest chunk. **Official Response from Marketing Cin7:** > Hi Hayik, Thank you for your outstanding review! Our goal this year is to make every customer as happy as we’ve made you. We hope you and your loved ones are staying healthy and thank you for being a Cin7 customer. ### 12. Perfectly customisable to our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Erin T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2020 **What do you like best about Cin7 Omni?** The ease of customising the software to our direct needs **What do you dislike about Cin7 Omni?** The after on boarding support don't have a direct email or manager, though they are timely to respond regardless. **What problems is Cin7 Omni solving and how is that benefiting you?** We wholesale nationally and internationally and can manage stock inventory across many branches . **Official Response from Sam Banerjee:** > Hi Erin, Thank you for your review. We’re so glad to hear that Cin7 is a great fit for your specific business needs. While we make every effort to respond to help requests promptly, we will also launch more support services in the near future, including LiveChat and 24/7 support, to deliver an even better customer experience. ### 13. Best onboarding experience ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2020 **What do you like best about Cin7 Omni?** I just installed Cin7, and this has been the best onboarding experience ever. I worked with Gerard where he guided me through all the features. We are excited to finally move away from spreadsheets and have real inventory counts and customer profitability margins. **What do you dislike about Cin7 Omni?** I wish that Cin7 would read all orders pushed to shipstation. We still have to manually enter in certain sales that get pushed to shipstation. **What problems is Cin7 Omni solving and how is that benefiting you?** N/A **Official Response from Sam Banerjee:** > Thank you for your feedback, and welcome aboard! We're delighted to be able to support you through onboarding and beyond and will pass your comments on to Gerard. In 2020, we're doubling our efforts to provide outstanding customer service, so we’re glad you noticed. Regarding our Shipstation integration, we recommend that you contact support so that an integration specialist can investigate the issue. The specialist can verify that your workflow is correctly configured for optimal system efficiency and address any limitations. ### 14. THE ANSWER OF INDONESIAN CUSTOMS REQUIREMENT **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Plastics | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2020 **What do you like best about Cin7 Omni?** IT CAN BE CUSTOMIZED BASED ON OUR LOCAL CUSTOMS IN INDONESIA, AND THE IMPORTANT THINGS IS CIN7 CAN BE SYNC-ED TO XERO **What do you dislike about Cin7 Omni?** I CANT MAKE 1 USE FOR >1 MAKE IN PRODUCTION JOBS AND SHOULD DO IT MANUALLY. CIN7 SHOULD FIX THE BUGS IN STANDARD REPORT, AS I STILL CAN VIEW MY EMPTY STOCKS ON SOH REPORT **What problems is Cin7 Omni solving and how is that benefiting you?** I CAN FULFILL THE INDONESIA CUSTOMS REQUIREMENT FOR IMPLEMENTING INVENTORY SYSTEMS **Official Response from Marketing Cin7:** > Thank you for your review. We are happy to learn that you found value in our software system. We will share your feedback with our product team, as we are always looking for improvements. ### 15. Detailed Inventory System and Customisable Too **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2020 **What do you like best about Cin7 Omni?** The functions of Cin7 are complete based on our requirement. I have yet to familiarize myself with the other functions. The bulk loading of information is time-saving. The onboarding is superb. Very patient with new users like me. **What do you dislike about Cin7 Omni?** The interface or the look of Cin7 is overwhelming at first but I believe that it takes time to be familiar with the system. **What problems is Cin7 Omni solving and how is that benefiting you?** Inventory management linked to Shopify account **Official Response from Marketing Cin7:** > Thank you for your review. As you've noticed, Cin7 has a bit of a learning curve, which is why we make onboarding support a high priority for new users like yourself. Please don't hesitate to contact us should you need further assistance. Thank you for being a Cin7 customer. ### 16. "Highlights Rich and Very Flexible" **Rating:** 5.0/5.0 stars **Reviewed by:** Glennis V. | Retail Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Cin7 Omni?** Integrates the majority of our Sales Channels with our stock administration. To have all business channels coordinated with stock administration in one application streamlined our business forms and diminished manual administrator necessities. Genuinely, Cin7 is one of a couple of uses where innovation really lessens outstanding task at hand and opens up our staff to concentrate on advertising, item improvement, and client administration. The Cin7 client support is remarkable. Our On-Boarding Account Manager was phenomenal. The phone support gave is extremely valuable. Realizing that we can connect for assistance, nonstop, from a clever and minding faculty. With Cin7, we can essentially get the telephone and get help right away. **What do you dislike about Cin7 Omni?** There is an expectation to learn and adapt, much the same as with any stock and business the executives stage this thorough. Cin7 has incredible help and documentation to assist to relieve this. **Recommendations to others considering Cin7 Omni:** This is an extraordinary program to follow stock and incorporate everything through one framework. Especially retail and discount and I exceedingly prescribe you to at any rate look at it. Our store administrators are happy with Cin7. **What problems is Cin7 Omni solving and how is that benefiting you?** Cin7 is an extraordinary stock framework, which locally has the majority of the highlights we were searching for at a value that is entirely sensible for our business. It has been a phenomenal instrument for stock following, however their virtual stock element has been a lifeline! The adaptability and combinations are marvelous, functions admirably to incorporate our bookkeeping programming with requests by means of telephone/email, on the web or in person through the included POS add-on. The incentive for our cash with this item is incredible. **Official Response from Marketing Cin7:** > Hi Glennis, we're happy that you're finding value in our software. We are constantly innovating to make sure that we're hitting the mark in terms of meeting client expectations regarding our products and services. Great to hear that the Cin7 team has been able to help. Thank you for taking the time to give us your feedback. ### 17. Cin 7 is CRM HEAVEN! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Cin7 Omni?** I love how easy it is to keep customers all in one place, also keeping all information needed such as BOM, Sales orders and drafts organized. **What do you dislike about Cin7 Omni?** At first I disliked that there was so much in one place, and the system is pretty slow. **What problems is Cin7 Omni solving and how is that benefiting you?** Freezes when I try to go to Admin. **Official Response from Marketing Cin7:** > Thank you for taking the time to give us your feedback. We're sorry to hear about the performance issues you've been experiencing. We'd like to help. If you could provide us with your contact details and account name, one of our Support Specialists will be in touch, or you can contact our support team at- help.cin7.com/contact-support/. So we can better assist you, please provide as much detail as possible. ### 18. Great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** samad l. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2019 **What do you like best about Cin7 Omni?** keep everything in on place, easy import and export, edit and manage products **What do you dislike about Cin7 Omni?** I didn't like the part of paying $3 to 4$ per $1000 to send a link to a customer just to see the invoice. **What problems is Cin7 Omni solving and how is that benefiting you?** Most of my business problem **Official Response from Marketing Cin7:** > Hi Samad, Thank you for taking the time to give us your feedback. We're so glad that Cin7 is making your life easier! The charge you mentioned is associated with our Payment Portal service, which allows customers to pay online instantly by clicking a button on the invoice. Stripe charges a fee for this service. We hope this helps. Please feel free to reach out to our support team if you have any further questions or concerns: https://www.cin7.com/company/contact-us/ ### 19. Nowhere near ready for public use... Too many bugs and not user friendly **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Cin7 Omni?** Nothing, but unfortunately we are too deep in with Cin7 to easily change out systems to something else. **What do you dislike about Cin7 Omni?** Bugs bugs bugs... I submit a bug report nearly 1-2 times a week. This system is made by software engineers for software engineers. If you don't have a degree in programming, you can break this system very easily. I use this for inventory management and to date, it does not give you the correct numbers for inventory - I have oversold inventory on multiple occasions. This is a known issue with them, without an ETA to fix... this was 4 months ago. How does an inventory management software not see that calculating inventory incorrectly a top priority? The system also allows you to break the system very easily. It's like they never went into Beta or had any QA testers on the system. I can add duplicate SKUs, which should be unique, simply by creating a new product - this will confuse the system and not know how to allocate inventory there are very little validation checks. I can create BOMs, but it will not register in the system because of capitalization of the word MAKE - why would the system allow you to do something that would break the system? Onboarding took 8 months, when they told me under 1 month. We even had to hire a 3rd party consultant to help with the onboarding, as they just did not know what was going on. I was passed around to 5 different on-boarding reps and none of them actually understood our business model, which we took the time to explain to each and everyone. They simply just ignored it, as it's not some complicated business model. There's also a lot of duplicate work and integrations. We sell a lot on Amazon and you need 2 integrations (which they charge you for) just to be able to us ethe system for Amazon - One for Amazon Warehouse and one for sales; it doesn't make sense. If you need to add mappings, you need to do it in both places. **Recommendations to others considering Cin7 Omni:** Run away **What problems is Cin7 Omni solving and how is that benefiting you?** This is supposed to be an inventory management system, but it just doesn't work 100%. I would say more like 60%, which is unacceptable. We process 4 million in sales a year and this is just a mess. **Official Response from Marketing Cin7:** > Hi there, Thank you for taking the time to give us feedback about your experience and about the product. We apologize for your poor experience using Cin7. I can see you have raised 13 tickets in the last 90 days, which is double our average of 2 per month, and would like to assure you that this is not representative of the typical experience using Cin7. We would like to discuss the issues you have raised so that we can investigate further. A representative will contact you shortly to get more details and work with you to resolve all outstanding issues. ### 20. Tries to do everything, succeeds at nothing **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Cin7 Omni?** Has a breadth of functionality and integrations including native POS and Pick/pack modules. Importing data is very easy via copy and paste. **What do you dislike about Cin7 Omni?** Not a finished product. Most modules are buggy at best or completely unusable at worst. POS registers frequently fail to connect to credit card terminals, accounting numbers are often inexplicably off (in multiple cases we found that the system recorded duplicate entries for a cash payment and automatically issued a credit to net to the true transaction amount, no one including cin7 understands why the system would automatically do this). Cin7s ambitious array of functionality is severely undermined by the quality of its programming I.e. it’s a bunch of poorly designed modules built on poor quality software. **Recommendations to others considering Cin7 Omni:** If you run into inevitable issues with cin7, clear your browser cache, most of the time this is all your paid support person is going to tell you. We are doing this 5-6x a day per location. **What problems is Cin7 Omni solving and how is that benefiting you?** Trying to create an omnichannel retail environment. Cin7 supposedly has the functionality to enable this but hard to know when all you end up doing is responding to fires created by the software. Most days I just keep my fingers crossed that we don’t run into anything backbreaking. **Official Response from Marketing Cin7:** > Hi there, We're sorry to hear that you've had a poor experience with our product and support. We apologize for any inconvenience this may have caused. So that we may address your concerns directly, please provide us with your contact details and account name and one of our Support Specialists will be in touch. Thank you for your feedback. ### 21. Easy to use with a lot of features! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Cin7 Omni?** It's easy to track our stock movement and know exactly where it is at any time. It's a good product that is easy to use. **What do you dislike about Cin7 Omni?** The only thing I dislike about the software is the layout. It could be improved to make navigation easier. **What problems is Cin7 Omni solving and how is that benefiting you?** With Cin7 we're able to better our clients by knowing exactly what we have in stock and where it is so that we can get it to them as soon as possible. **Official Response from Marketing Cin7:** > Thank you for your positive review! Your comments and suggestions will be shared with our Customer Success team. ## Cin7 Omni Discussions - [Cin7 integrations](https://www.g2.com/discussions/26920-cin7-integrations) - 1 comment, 1 upvote - [Cin7 work with Amazon??](https://www.g2.com/discussions/26919-cin7-work-with-amazon) - 2 comments, 1 upvote - [Only Retail?](https://www.g2.com/discussions/26918-only-retail) - 1 comment, 1 upvote - [E-commerce](https://www.g2.com/discussions/26917-e-commerce) - 1 comment, 1 upvote - [Cin7 and 3PL warehouses](https://www.g2.com/discussions/26916-cin7-and-3pl-warehouses) - 1 comment, 1 upvote - [View Cin7 Omni pricing details and edition comparison](https://www.g2.com/products/cin7-omni/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+10%3A56%3A26+-0500&secure%5Bsession_id%5D=85923f27-75a8-4ef4-b7ef-38784bded0ac&secure%5Btoken%5D=4d279a6eced7f9bede1a59564d60c8c0f7e94bafa4072046c5992c7f47637d47&format=llm_user) ## Cin7 Omni Integrations - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Cin7 Omni Features **Multichannel inventory management** - Warehouse Inventory Transfer - Multichannel Inventory Syncing - Multi-Warehouse Routing **Warehouse Definition** - Locations - Visualization - Warehouse Slotting **Order Entry** - Entry - Register - Notifications - Order Entry - Remote Order Entry **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Operations** - Optimized Business Operations - Data Synchronization - Real-Time Data **3PL inventory management** - Client management - Marketplace connections - 3PL inventory tracking - Returns Management - Order Management - Shipping Management - Discount Management - Fee Management - Consignment Management - Layaway Management - Gift Card Management - Manufacturing Inventory Management - Multi-Channel Management - eCommerce Management - Catalog Management - Retail Inventory Management - Reorder Management - Warehouse Management - Purchase Order Management - Barcode/Label Management - Shop Floor Management - Supplier Management - Inventory Management - Item Management - Pricing Management - Invoice Management - Sales Order Management **Logistics** - Cross Docking - Receiving - Pick & Pack **Order Tracking** - Shipping - Tracking - Backorder - Discount Management - Order Tracking - Purchase Order Management **Inventory** - Order Fulfillment - Catalog Management - Product Intelligence - SEO Management - Channel Management **Inventory Management** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations - IoT Integration - Vendor Managed Inventory **Analytics** - Worker performance - Error Tracking - Procurement analytics - Order Tracking - Warranty Tracking - Serial Number Tracking - Inventory Tracking **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Additional Functionality** - Data Import/Export - Check Printing - Price Optimization - Online Store Builder - Customizable Fields - Categorization/Grouping - Reporting & Statistics - Inventory Optimization - Shopping Cart - Customizable Reports - Sales Reports - Credit Card Processing - AI Copilot - Multi-Location - Mobile App - Generative AI - Automatic Backup - Label Printing - Point of Sale (POS) - Multi-Currency - Self Service Portal - Order Processing - Purchasing & Receiving - SKU/UPC Codes - Billing & Invoicing - Check-in/Check-out - Barcode/Ticket Scanning - Reporting/Analytics - Search/Filter - Collaboration Tools - Backup and Recovery - Data Synchronization - Product Identification - Kitting - Mobile Access - Predictive Analytics - Inventory Control - Inventory Auditing - API - Bill of Materials - Ordering Automation - Inventory Replenishment - Custom Pricing Rules **Platform** - Regulation Compliance - Multichannel Publishing - Accounting Reports - Marketplace Integration - Sales Reports - Third-Party Integrations - Accounting Integration **Inventory Management** - Customer Portal - Cycle Counting **Customer Management** - Order Status - Information Access - Email Notifications - Mobile Access - Activity Dashboard - Recurring Orders **Additional Functionality** - Batch Processing - Supplier Management - Shipping Management - Order Management - Supply Chain Management - 3PL Management - Workflow Management - Generative AI - Mobile Access - Customizable Fields - Financial Management - AI Copilot - Accounting - Inventory Optimization - Dock Management - Labor Management - Picking & Routing - Kitting - Real-Time Monitoring - Space Management - Reporting & Statistics - Yard Management - Compliance Management - Inventory Management - Multi-Channel Management - Returns Management - Shipping Labels - Ordering Automation - Barcoding/RFID **Processing** - Internationalization - Purchase Order Management - Scan and Ship - Returns Management - Shipping Management - Discount Management - eCommerce Management - Promotions Management - Retail Inventory Management - Website Management - Product Data Management **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments - Real-Time Data **Additional Functionality** - Activity Dashboard - Customer Accounts - Shipping Labels - Electronic Payments - Customizable Branding - API - Reporting & Statistics - Inventory Tracking - Email Marketing - Mobile Commerce - Real-Time Updates - AI Copilot - Data Import/Export - Customizable Templates - Shopping Cart - Generative AI - Inventory Replenishment - Alerts/Notifications - Multi-Location - Multi-Currency - Multi-Channel Marketing **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction **Additional Functionality** - Multi-Location - Barcode/Ticket Scanning - Customer Database - Product Configurator - Data Import/Export - AI Copilot - Inventory Auditing - Reporting & Statistics - Quotes/Estimates - Customer History - Invoice Creation - Order Fulfillment - Client Portal - Shipping Management - Assignment Management - Workflow Management - Warehouse Management - Multi-Channel Management - Contact Database - Generative AI - Billing & Invoicing - eCommerce Management - Delivery Management - Real-Time Updates - Returns Management - Label Printing - Reporting/Analytics - Search/Filter - Order Management - Catalog Management - Inventory Management - Third-Party Integrations - For eCommerce - Backorder Management - Supplier Management - Batch Processing - Order Routing - Promotion Optimization - API - Multi-Currency - Shipping Labels - Customer Management - Order Processing - Exchange Management - Customizable Branding - Special Order Management - Forecasting - Vendor Management **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing - Customer Database - Activity Dashboard - Transaction History - Budget Tracking - Cost Tracking - Alerts/Notifications - Status Tracking - Demand Forecasting - Customer History - Serial Number Tracking - Status Tracking - Third-Party Integrations - Demand Forecasting - Activity Dashboard - Alerts/Notifications ## Top Cin7 Omni Alternatives - [Unleashed](https://www.g2.com/products/unleashed/reviews) - 3.9/5.0 (29 reviews) - [Zoho Inventory](https://www.g2.com/products/zoho-inventory/reviews) - 4.4/5.0 (88 reviews) - [Fishbowl Inventory](https://www.g2.com/products/fishbowl-inventory/reviews) - 4.0/5.0 (266 reviews)