Cin7 Omni Reviews & Product Details

The functionality and the ease of use is definitely the best part of Cin7.

Have all of our operations and accounting processes streamlined has made the day-to-day operations of our business a lot easier to manage.

Cin7 has also streamlined our daily work flow and reduced the number of touch points for collecting sales.

The training support we received was also excellent - Aman was a great teacher and supported us throughout our journey. He was always available for a last minute meeting and was more than happy to assist with any queries we had. He also tailored our sales order templates to allow us to capture crucial data which was amazing! Review collected by and hosted on G2.com.

The only issue we experienced was not being able to split Woocommerce orders between branches without separating the orders completely. This was something we are working around due to stock issues, but it won't be a problem in the future once our stock levels at each branch are more consistent. Review collected by and hosted on G2.com.

The copy and paste function to import or update the various databases is a dream come true. No more painstaking data type formatting, just get your data in a simple spreadsheet (with the right header values) ctrl+C, ctrl+V. Too easy and makes fixing errors a breeze. Review collected by and hosted on G2.com.

Our products import from Shopify using the product options method for colour and size as opposed to the native size grid. Unfortunately this means our sizes sort alphabetically in the user interface and in reporting. It would be useful to have a size order translation table somewhere to control this. Review collected by and hosted on G2.com.

Cin7 is easy to learn how to use and the implementation process is relatively straightforward also. The fact they have built it into modules of POs, products etc and interlinked them make the transition easy! I love the API access also as this has allowed us to automate lots of routine tasks internally. Review collected by and hosted on G2.com.

I can think they could benefit from expediting the process of building in customer feature requests Review collected by and hosted on G2.com.

Covers all our warehouse needs - great support system during set up Review collected by and hosted on G2.com.

Could be better reporting features - i.e number of products sold in past year vs SOH Review collected by and hosted on G2.com.

Let's be honest, EVERY system as complex as this is a headache to use and maintain. So it all comes down to the people behind the scenes, and that's where Cin7 shines. I've been a customer since 2019, been through ups and downs, and I'm happy to say that I'm very, very happy with Cin7 today. The system is reasonably easy to use, especially compared to all the available options and it's a great fit for our SMB.

We NEVER could have scaled our business the way we have without their help. I've had people that our small business has a level of technology and automation that some $100 million companies would envy! And that's thanks to Cin7. We dropship for eight different major department stores, sell across multiple omnichannel marketplaces, and run our own Shopify websites. With orders coming in from multiple different sources, Cin7 operates as the single source of truth and makes everything work well.

The only time a human being touches one of our products is when they take it off the shelf at the 3PL and ship it. EVERYTHING else is fully automated. We launched on Macy's Marketplace after a relatively lightweight integration project, and the results have been impressive. There is no way a small company like us could operate the way we do without Cin7. Review collected by and hosted on G2.com.

There isn't much to dislike that isn't common among any complex software provider. Do things break sometimes? Of course. Are there sometimes features or capabilities that don't exist that I wish I had? Sure.

But the mark of any good software company is, how do they handle it when something breaks? And on this point, Cin7 excels and has gotten consistently better over the last several years.

A few years back, I complained to them that I would "open a ticket" and it wouldn't be addressed in any kind of prompt manner. They totally owned that weakness and tackled it head on. Today, if I open a ticket, I get a quick response. If I have a "Priority 1" emergency, I can get in touch with my Customer Success Manager, Amy, who totally kicks a** and makes things happen.

I'm very pleased with the team, the software, and the overall customer-centric attitude. I'm a loyal Cin7 customer.

Just earlier today in fact, I had an urgent problem with an EDI order for a major department store. I called Amy and she sprung into action. Even though the problem turned out to be an error on my part, and not a system problem, she took care of it immediately and got me on the phone with Rahul in their EDI department. Rahul has worked with me on a few different implementations now, and he is friendly, knowledgeable and a total pro. Like I said, it's all about the people when it comes to working with a company like this.

Two thumbs up. Review collected by and hosted on G2.com.

I quickly get thorough support - great advice, quick fixes, custom fixes, detailed trouble-shooting and enhancement requests. Video calls with shared desktop, screenshots and super friendly support and technical staff. UI, links and dashboards are user-friendly, intuitive, adaptable/customizable and more or less logical once you understand the terminology. Plug ins for EDI to customers, API to 3PL, Shopify, Marketplace, Xero Accounting all work out of the box and are easily tweaked and maximized. Review collected by and hosted on G2.com.

Reporting could be improved though the top line dashboard is good for Execs who like an 8 hour work week. EDI Dashboards are super functional and easy to act on. More detailed reporting can be saved with views, though not selections and exported to excel to manipulate in excel templates - this would be the only area of improvement I'd suggest. Review collected by and hosted on G2.com.

The feature list of Cin7 is very comprehensive and it certainly does what I need it to do. Compared to the competition I like the way Cin7 deals with COG and I like that it can sync with my 3PL. We use Cin7 all the time and it really is the hub of our business process's. When there are issues, the customer support team are very helpful Review collected by and hosted on G2.com.

Its quite a complex software and staff have found it hard to understand, leading to user errors. This means I spend quite a lot of time teaching staff the process of completing tasks. Review collected by and hosted on G2.com.

The most important use of Cin7 is managing our co-manufactured product BOMs and inventory. Our company isn't big enough to go to a full ERP but we were beyond a basic order manager. The Cin7 Academy is great for learning and while you are learning you have the ability to create real examples of processes. Review collected by and hosted on G2.com.

For our business the only thing that Cin7 is lacking, is to have the ability to added tiered pricing for vendors. We are keeping a seperate spreadsheet but hoping for that functionality in the future. I would like the ability to create custom reports in the future. The current setup is great but I sometimes merge 2 reports since they don't have all the data I want on one report. Also for exporting Products, Credit Notes and Sales Orders, would like to be able to save my favorite fields to expedite the exports. Review collected by and hosted on G2.com.

We were able to customise the reporting to suit my retail business and went through an on boarding process which helped to do this. The suite of reports available is similar to what I used with a highend Oracle system The team in the retailiness find the PoS functionality easy to use. Review collected by and hosted on G2.com.

Probably more categories needed for users access level Review collected by and hosted on G2.com.

Easy to use system, good implementation team, flexible interface and customizable dashboard. Review collected by and hosted on G2.com.

Lots of features - our team could have done a better job understanding how to integrate into our day to day functions Review collected by and hosted on G2.com.