What I like best about Chatty is how much time it saves while managing my Shopify store. It helps me quickly update products, organize information, and handle tasks that would normally take much longer. The AI is easy to work with, understands what I'm trying to accomplish, and makes my workflow much more efficient. It's become a valuable tool for improving productivity and helping me focus on growing my business. Review collected by and hosted on G2.com.

There is nothing I dislike about Chatty. Review collected by and hosted on G2.com.

Chatty has a wide range of features (AI chatbot, customizable FAQ, Proactive chat for specific collection related events, ..) our team uses across several of our channels to provide tailored support depending on each channel and its specific needs.

The CS team is also very responsive with great insight. When an issue needs to be escalated, it’s handled quickly and resolved efficiently. Jade in particular has always been very kind and helpful.

We have had a great experience so far. Review collected by and hosted on G2.com.

For the AI chatbot resources specifically, it can sometimes be a little confusing which information is synced automatically and which needs to be re-indexed manually so that the AI doesn’t provide outdated or confusing information to customers. Review collected by and hosted on G2.com.

What I like most about Chatty is that it can quickly attend to our customers and also suggest products automatically, which helps us a lot to improve the shopping experience. I also like that it is an intuitive tool and easy to configure.

But, above all, I greatly value the customer service I have received from the Chatty team. From the beginning, they have been following up with us and helping us improve the artificial intelligence so that it increasingly aligns with what we seek for our customers and the way we want to serve them. Review collected by and hosted on G2.com.

I think they could improve the response time, although I think it's sufficient, but sometimes the response time can be delayed by about 5 seconds and sometimes people find it hard to wait, but well, that could improve a bit, make it faster. Review collected by and hosted on G2.com.

The app is very helpful and makes it easy to reach customers quickly. It includes all the features I need for my work and supports smooth daily operations.

The support team is amazing, especially Mirra, who explained all the details clearly and guided me step by step on how to use the app effectively. Because of her great support and clarification, I decided to subscribe to the app.

Highly recommended! Review collected by and hosted on G2.com.

I haven’t noticed anything I dislike about Chaty so far. Review collected by and hosted on G2.com.

I had a really good experience with Chatty. The setup was straightforward, and what impressed me the most was their support team. They responded almost immediately and helped me get everything configured in around 10 minutes. I honestly wasn't expecting such fast service. The app is easy to use, works well, and the support made the whole process stress-free. Definitely a great experience so far. Review collected by and hosted on G2.com.

Nothing to dislike.. it's amazing. I love the app. Review collected by and hosted on G2.com.

It offers great value for its features. It is easy to implement, and the post-implementation support is excellent. Review collected by and hosted on G2.com.

Nothing in particular at the moment. It’s excellent. Review collected by and hosted on G2.com.

I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the answers they needed. I also appreciate that the bot learns about my product and background, and can interact with visitors on my site.

Having the bot is great because I'm often in a different time zone than my market. This means that my visitors always feel our presence.

I'm looking forward to learning more features and making the most our of the app.

Have to say — customer support is instant, professional and on target. That means the world to me. Review collected by and hosted on G2.com.

Don't have any criticism at this time. I'm generally pleased with function, ease of use and customer support. Review collected by and hosted on G2.com.

I like how flexible it is - you can upload a lot of FAQ sources and really tailor it to your needs. Setup is simple, the interface is clean, and the support is quick and helpful. The demo experience was smooth and pleasant, and it has already helped close a few conversions in a short time. Review collected by and hosted on G2.com.

There is a bit of a learning curve at the beginning, as you need to configure quite a few settings to get the best results. However, this is understandable given the level of customization available. Review collected by and hosted on G2.com.

Chatty is incredibly helpful and provides our customers with a wide range of product information and suggestions quite quickly. For a human to offer the same level of support it would take quite a lot of effort and time. I like the enthusiasm that Chatty brings and the configuration options are very extensive. Review collected by and hosted on G2.com.

If a customer is angry or continues to challenge Chatty it will attempt to handover the ticket to a human, but our customer team does not monitor the chats real time. This causes confusion and frustration. Chatty just needs to let the customer know to contact our customer team via email for assistance. However, I can see there have been some updates to Chatty in recent weeks that should help resolve this particular issue. Review collected by and hosted on G2.com.

It is precisely its simple and accessible nature that allows me to quickly get answers to my questions. One can also discuss smoothly, almost like with a personal assistant. Review collected by and hosted on G2.com.

Paid features: some interesting options are sometimes reserved for subscription, which can be frustrating. Review collected by and hosted on G2.com.