--- title: Chatty Reviews meta_title: 'Chatty Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 85 reviews by the users' company size, role or industry to find out how Chatty works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 85 scale: '5' date_modified: '2026-07-18' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Chatty Reviews **Vendor:** Chatty **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.8/5.0 **Total Reviews:** 85 ## About Chatty We don’t sell you another chat app. We help you sell more with AI sales assistant. No time to answer customer questions 24/7? Let Chatty AI chatbot handle it with live chat & helpdesk. Powered by advanced AI model, it answers product questions, suggests products, and helps with order tracking - all while you're away. Then, you can manage conversations with your team from all channels in one inbox: WhatsApp, Facebook Messenger, Instagram, Email, and more. Build your FAQs help center for quick customer support, then let customers self-serve forever. ## Chatty Pros & Cons **What users like:** - Users commend the **excellent customer support** of Chatty, praising its helpfulness and expertise during setup and customization. (36 reviews) - Users value the **helpful customer support** of Chatty, ensuring timely assistance and enhanced responsiveness for their business. (20 reviews) - Users value the **ease of use** of Chatty, appreciating its clean UI and fast customer support. (19 reviews) - Users commend the **easy setup** of Chatty, enhanced by excellent customer support from Mirra and April. (15 reviews) - Users appreciate the **speed and reliability** of Chatty, enhancing productivity with clear and practical responses. (13 reviews) - Users appreciate the **prompt communication** from Chatty, ensuring quick answers and reliable support from the help team. (7 reviews) - Customizability (6 reviews) - Features (6 reviews) - Implementation Ease (5 reviews) - Reliability (5 reviews) **What users dislike:** - Users feel that **limited customization options** hinder their ability to personalize Chatty for a better experience. (4 reviews) - Users find the **limited features** of Chatty make it complex and less user-friendly, hindering customization and configuration. (4 reviews) - Users find the **AI can be confusing** , requiring patience and maintenance, but appreciate the responsive customer service. (3 reviews) - Users find the setup process **time-consuming and complex** , suggesting a need for simpler usage instructions or tutorials. (3 reviews) - Users express frustration with **Chatbot issues** due to delays in human assistance and lack of customization options. (2 reviews) - Users find it challenging to grasp **context understanding** , as Chatty sometimes provides unrelated responses when instructions are vague. (2 reviews) - Users feel the **cost** of Chatty should be more reasonable for better value and accessibility. (2 reviews) - Users feel that the **price** of Chatty is too high and should be more affordable. (2 reviews) - Feature Complexity (2 reviews) - Poor Customer Support (2 reviews) ## Chatty Reviews ### 1. Seamless Integrations and a Clear UI Without Performance Impact **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Chatty?** Nice functions & good UI overview, th integrations are seemless and effecient, it doesnt hurt the perfomance of the website at all. i think the pricing is ok, we needed an extra language and that was doable with the first plan. support form hana was ook and the AI we are still working on to see how it works. **What do you dislike about Chatty?** So far nothing, the support was good and the software works. **What problems is Chatty solving and how is that benefiting you?** It covers the livechat. ### 2. Chatty AI’s Support Team Is Second to None **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Chatty?** The support team at Chatty AI is second to none. They’re always available and incredibly thorough in the help they provide. I’m genuinely delighted with their service. **What do you dislike about Chatty?** Nothing - I am happy with the tool and CS **What problems is Chatty solving and how is that benefiting you?** They are helping us to build out our customer service logic ### 3. Great Customer Service and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Thed M. | I am the owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Chatty?** Customer service is really great, and it ease to use. **What do you dislike about Chatty?** From what I have seen there is nothing I personally dislike. **What problems is Chatty solving and how is that benefiting you?** it is giving your customer an easy way to find much more about your product and for us store owner a bit of professionalism ### 4. Excellent App **Rating:** 5.0/5.0 stars **Reviewed by:** Vibhor G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Chatty?** It's a wonderful AI Chatbot assistant app, really liked the UI and easy to use app. Also customer support very good in assisting. **What do you dislike about Chatty?** Nothing, the app is absolutely amazing. Nothing to dislike. **What problems is Chatty solving and how is that benefiting you?** It's helping customers getting answers to there questions or inquiry, in a fasted way possible. ### 5. Outstanding Customer Support and Lightning-Fast Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Chatty?** The customer support is always on-point and they are super fast and very helpful and friendly! **What do you dislike about Chatty?** Sometimes it can be hard to get the AI to understand something, however I know that it is still learning and it does take time and effort, so some of this could be on our side and regardless of this, the customer service are super fast to help! **What problems is Chatty solving and how is that benefiting you?** Helping us train AI - to prevent any complaints and ensure it is efficient :) ### 6. AI Assistant Makes Work Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** bill l. | marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Chatty?** What I like best about Chatty is the AI assistant itself — it’s fast, reliable, and very easy to work with. I can also train it with my own data and give it information that isn’t already in its system, and it’s able to generate accurate responses based on that. **What do you dislike about Chatty?** What I dislike about Chatty is that there’s no dedicated mobile app. On a phone, it’s less convenient because I have to open it through a browser every time. **What problems is Chatty solving and how is that benefiting you?** Ai assistant ### 7. Outstanding Support and Constantly Evolving Features **Rating:** 4.5/5.0 stars **Reviewed by:** Monne D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Chatty?** The support team is fantastic, and the product offers excellent value. I also appreciate that new features are introduced every month. The app is really easy to set up. **What do you dislike about Chatty?** There isn't a dedicated mobile app, so the experience for the support team on mobile devices could be better. Unfortunately the current functionalities are not sufficient for us to start using Chatty for our email support. **What problems is Chatty solving and how is that benefiting you?** We use chatty to structure our FAQs and as an AI chatbot ### 8. Fast, Responsive, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** kesem h. | Software Developer Internship, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2025 **What do you like best about Chatty?** Its really working well with products, Its good, Its responsive and fast, And the online help with Hazel was the best **What do you dislike about Chatty?** Until now nothing, It was truly okay and helping. **What problems is Chatty solving and how is that benefiting you?** Finding products ### 9. Chatty will not let you down. 5++++++ stars **Rating:** 5.0/5.0 stars **Reviewed by:** Chad C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2025 **What do you like best about Chatty?** The Chatty app works just as I needed it to and the staff is top shelf good. If they were a bottle of whiskey, they would be Pappy Van Winkle! I've needed help several times on the chat and they answer quickly 7 days a week and fix my problem in minutes. I wish all apps were as good as this one. **What do you dislike about Chatty?** There are no downsides, great app and company. **What problems is Chatty solving and how is that benefiting you?** They assisted me with setting up the live chat and were there to help when the AI bot responded to customer inquiries. ### 10. Clean, fast, reliable UX coupled with solid and robust AI integration **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Chatty?** Clean, fast, reliable UX coupled with solid and robust AI integration and phenomenally fast and smart support when needed (Shout out to Hana!) Highly recommended for multi Channel support with Shopify Plus! **What do you dislike about Chatty?** ~Nothing so far! Ease of implementation was better than expected. **What problems is Chatty solving and how is that benefiting you?** A simple, integrated support solution for our customers, that integrates email, Facebook messenger, WhatsApp, live chat with Shopify. ### 11. Wonderful Customer Service Made Setup Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Chatty?** Customer service has been wonderful helping me set up chatty onto my website. **What do you dislike about Chatty?** I haven't come across any dislikes yet as i have only started using the app. **What problems is Chatty solving and how is that benefiting you?** Helping me get Chatty set up on the website and helping me with all my questions. ### 12. Product Sync Delivers Smart Recommendations, Support Team Makes Up for Sync Limits **Rating:** 3.0/5.0 stars **Reviewed by:** Dipu H. | Systems Mnager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Chatty?** Product Sync, it analyzes our products on the site and gives recommendations based on that **What do you dislike about Chatty?** i wish i could sync all our products, but the support team has helped me to increase my limit. **What problems is Chatty solving and how is that benefiting you?** helping customers while we arent active ### 13. AI chatbot on Shoppify **Rating:** 4.5/5.0 stars **Reviewed by:** Nikola . | E-commerce manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Chatty?** Fast response time from customer care, together with easy UI/UX for administrator. APP on shoppify enables easy implementation. **What do you dislike about Chatty?** Sometimes harder start for understanding where does chatty take information. But fast answers from CC does it easy to navigate. **What problems is Chatty solving and how is that benefiting you?** Customer care and communication with customers during offline hours. ### 14. Effortless Setup and Outstanding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Richard C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Chatty?** It is easy to setup. Great customer support from Mirra and April. They respond fast and resolve issues quickly. **What do you dislike about Chatty?** It seams to invent answer that are out of space if the instruction are not specific. **What problems is Chatty solving and how is that benefiting you?** It is a great chat substitute. I believe that with trainnig its going to generate business on our website. ### 15. The chatty AI team is always very helpful! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Chatty?** I love how it allows our customers to receive very quick answers, pulled from our site. the help team is always very quick to jump in if I ever have questions (I have many... all the time) and they always answer with care. shout-out to Jade who always assists promptly! she does her best to understand my question + goal, and make it happen. **What do you dislike about Chatty?** The AI bot can be a little glitchy at times. It requires consistent maintenance from us, but it's not super hard to keep up with. **What problems is Chatty solving and how is that benefiting you?** It's helping us get answers to our customers faster, and it cuts down on CS inquiries. ### 16. Impressive AI Features That Adapt to Your Site **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Chatty?** The AI features are great once you teach the bot how your site and products work. The support team is great. **What do you dislike about Chatty?** It would be great if Chatty could integrated with emails responses and forms on Shopify. **What problems is Chatty solving and how is that benefiting you?** Answering repetitive questions that are time consuming. ### 17. Outstanding Support and Effortless Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Chatty?** customer support and ease of setup. Everything is working as it should. **What do you dislike about Chatty?** No real issues to report or nothing to dislike so far. **What problems is Chatty solving and how is that benefiting you?** answering customer questions 24/7 for me ### 18. Excellent support and impressive chatbot results **Rating:** 5.0/5.0 stars **Reviewed by:** Fairtech UG . | Elektroniker / Computertechniker, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Chatty?** The support takes care of you with great dedication. The responses are very quick and the results from the ChatBot are impressive. You are never left alone while training. **What do you dislike about Chatty?** I actually have nothing negative to report. **What problems is Chatty solving and how is that benefiting you?** The initial contact is established. The customer knows what we are about through the ChatBot. The customer is informed about contact options and other important information. ### 19. Effortless Customization and Training **Rating:** 5.0/5.0 stars **Reviewed by:** Frank S. | Ecommerce manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Chatty?** Very easy to customize and easy to train to your needs. Mirra on customer service have been so nice and helpful! really good knowledge and expertise. **What do you dislike about Chatty?** Not much, I like it very much, looking forward to next steps and possibilities **What problems is Chatty solving and how is that benefiting you?** Customer support need help ### 20. Outstanding Support, Especially from Hana! **Rating:** 5.0/5.0 stars **Reviewed by:** Lasse S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Chatty?** Awesome support by the team and especially by Hana. Thank you! **What do you dislike about Chatty?** Honestly there is nothing we dislike about Chatty. The support is great and it is easy to implement. **What problems is Chatty solving and how is that benefiting you?** Chatty supports us in the daily by answering customer questions. ### 21. An intuitive and reliable tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2025 **What do you like best about Chatty?** Its use is simple, easy, and intuitive. **What do you dislike about Chatty?** For the moment, I have nothing negative to say. **What problems is Chatty solving and how is that benefiting you?** He helps me respond to clients ### 22. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** tia C. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Chatty?** They are very patient and answer all your questions! **What do you dislike about Chatty?** It's just time consuming to set up, but it also helps you figure out what your customers need. **What problems is Chatty solving and how is that benefiting you?** Finding out what questions my customers have so we can better serve them the inforamation upfront on the website. ### 23. Effortless Multilingual Store Chat Setup in Under an Hour **Rating:** 5.0/5.0 stars **Reviewed by:** MARMATI . | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Chatty?** This app makes store chat really simple. Our store is set up in below one hour and in as many languages as we want. **What do you dislike about Chatty?** Probably we will see in time, but now it exactly matches our needs. **What problems is Chatty solving and how is that benefiting you?** Amazing chat for our store that is fast to set up ### 24. Effortless to Use with Outstanding Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Chatty?** Very easy to use and the customer support provided by Andy was superb! Very fast and did exactly what I wanted. Thank you **What do you dislike about Chatty?** More features to edit the look of the FAQ page **What problems is Chatty solving and how is that benefiting you?** Faqs that customers can search for. ### 25. Exceptionally Easy and Efficient for Customer Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2025 **What do you like best about Chatty?** very easy to use and efficient in talking to customers **What do you dislike about Chatty?** not too much, very pleased with everything **What problems is Chatty solving and how is that benefiting you?** customer communication, it provides very user friendly way to talk to customers ### 26. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Chatty?** Makes life easier for me as someone who deals with many customer inquiries throughout the week. **What do you dislike about Chatty?** Nothing that I dislike but sometimes the AI may confuse the response I want in a certain scenario. However, the team is great at helping me figure it out and they are very responsive. **What problems is Chatty solving and how is that benefiting you?** It allows customer to get an answer for repetitive work that I was handling before, which frees me up. ### 27. Top assistants: simplified configuration and very efficient app service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2026 **What do you like best about Chatty?** The assistants who help us set everything up :) and the service provided by the application. **What do you dislike about Chatty?** Sometimes it can be complicated to understand for a novice (but customer support is there!) **What problems is Chatty solving and how is that benefiting you?** Client assistant :) ### 28. Highly Customizable with Outstanding Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Chatty?** You can customize it and the customer support it responsive! **What do you dislike about Chatty?** The Ai chatbox doesn't seem to be very integrated with the website but it does allow easy connection to a live agent! **What problems is Chatty solving and how is that benefiting you?** It offers an extra way to connect with anyone visiting the website and helps by quickly answering questions with the FAQ ### 29. Effortless Setup and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Chatty?** It's really easy to set up and great customer support **What do you dislike about Chatty?** Even more customisation into what can be added and removed would be nice **What problems is Chatty solving and how is that benefiting you?** FAQ for customer ### 30. Looks Easy to Use and Understand **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Chatty?** to be honest i have not tried it but its seem easy to use and understand **What do you dislike about Chatty?** i have not really use the service so i am not sure yet **What problems is Chatty solving and how is that benefiting you?** i hope it solve my customer service problem for common enquires ### 31. Outstanding Support and Impressive AI Answers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Chatty?** Nice Support, good AI answears, generated sales. **What do you dislike about Chatty?** There is Nothing to dislike. Everything is good. **What problems is Chatty solving and how is that benefiting you?** Always willing to help when I ahve some questions. ### 32. Excellent AI chat application with impeccable customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Chatty?** Very good, good AI chat application, excellent customer service **What do you dislike about Chatty?** everything is okay for now, nothing to add **What problems is Chatty solving and how is that benefiting you?** We offer an AI assistant on our site ### 33. Really awesome chatbot, the best I tried ,also the best customer service from the great Hana!!!!!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Chatty?** Ease of use, great interface, and awesome customer care and help received from Hana!!! **What do you dislike about Chatty?** Nothing to dislike, great software and great customer support **What problems is Chatty solving and how is that benefiting you?** Too much questions about order tracking ### 34. Highly Customizable with Excellent Support, But Pricey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Chatty?** I really appreciate how customizable everything is, and the support has been outstanding. **What do you dislike about Chatty?** The price, it's should be I little bit better **What problems is Chatty solving and how is that benefiting you?** Communication with clients, AI chatbot, AI for learning from your store, Customisation and FAQ page ### 35. Straightforward and powerfil **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2025 **What do you like best about Chatty?** Incredibly easy to set up, very good and prompt customer support. **What do you dislike about Chatty?** Dashboard has many small sections; it may make sense to group them. **What problems is Chatty solving and how is that benefiting you?** We have many product categories and Chatty helps customers navigate them. - [View Chatty pricing details and edition comparison](https://www.g2.com/products/chatty/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+18%3A22%3A00+-0500&secure%5Bsession_id%5D=063fa8c7-1031-4a8d-8f4c-17fca4296d34&secure%5Btoken%5D=31bba043972a3534724e7dd0c0210911124d05f914290cd1f626481e5b4c91c1&format=llm_user) ## Chatty Integrations - [GemPages Page Builder](https://www.g2.com/products/gempages-page-builder/reviews) - [Google Drive & Docs for Confluence](https://www.g2.com/products/google-drive-docs-for-confluence/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) ## Chatty Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Chatty Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,025 reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - 4.6/5.0 (551 reviews)