22 CentricMinds Reviews
Overall Review Sentiment for CentricMinds
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- Amazing support
- Great people to work with
- Professionals that understand the nature of our business requirements and always deliver Review collected by and hosted on G2.com.
There's nothing negative to say about CentricMinds - I am very happy with them Review collected by and hosted on G2.com.
Easy to use, lots of helpful documentation. Fast response when contacted. Easy to deal with staff. Review collected by and hosted on G2.com.
Editor could be a bit more user-friendly, initial setup quite complicated. Other than that, not much comes to mind. Review collected by and hosted on G2.com.
I didn't realise at first that they had a great resources library with guides and step by step processes. This is super helpful to look at before submitting a ticket. Review collected by and hosted on G2.com.
Would be great to know the response times that apply to each of the categories for the tickets, eg low, medium, high and urgent, and also what issues constitute what category. Review collected by and hosted on G2.com.
Great system that has a lot of flexibility. It's straightforward to report any issues and support quickly responds. Review collected by and hosted on G2.com.
No major concerns, quite happy with their work. Review collected by and hosted on G2.com.
Support team is at another level compared to the competition Review collected by and hosted on G2.com.
User interface for back-end intranet can sometimes be confusing. This has improved over time with updates. Review collected by and hosted on G2.com.
The ability to administer content across 100+ sites at the same time and the ability to have dynamic updating content and document listings based on element tagging within the backend. The local support team are extremely knowledgeable of the platform and think about the overall user experience when looking at a project. They while autonomous do consider the whole picture and how changes and updates will impact the overall project, not just the task at hand. Review collected by and hosted on G2.com.
If you're not familiar with the way the site is administered or have custom elements that have been built into the solution, it can take a little bit to get your head around how things work, and the various connections between the metadata that sits behind the individual components that make up a page and the overall system. Review collected by and hosted on G2.com.
The support to keep the whole Content Management System Platform up to date from both a security and functional perspective. Review collected by and hosted on G2.com.
Every system has it's own nuances and you just need to work with the differences rather than against them to integrate with other systems. Review collected by and hosted on G2.com.
CentricMinds is a simple to use and cost effective solution out of the box and includes functionality unexpected.
It allow for customization across all areas. Review collected by and hosted on G2.com.
Like ant application it can get a bit slow if the resources are not in place. Review collected by and hosted on G2.com.
The ability to sign up and start the solution within a few minutes. The publishing of content is straight forward. The document management tools are very powerful. Review collected by and hosted on G2.com.
The complexity of some of the controls - you can achieve a lot. But some require planning to use properly. The support from the company is generally good, but some follow up has been required. Review collected by and hosted on G2.com.
Knowledgeable and supportive staff that take the time to check in and make sure everything is on track.
Dedicated project manager and an easy to use ticket raising system and process.
Intense training that was effective with skilled trainers who catered to the needs of differing levels of understanding. Review collected by and hosted on G2.com.
I really didn't have any issues with CM - if I had to say anything it would be that it was tricky booking in training times as they were for 2 full days and these should probably be requested and planned for at the project inception. Review collected by and hosted on G2.com.
