# CDG Reviews
**Vendor:** Communications Data Group  
**Category:** [Billing Software](https://www.g2.com/categories/billing)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About CDG
ATEL Softswitch and Billing is a billing and provisioning software that is integrated with a mature VoIP billing system, provisioning system, and auto-configuration system.



## CDG Pros & Cons
**What users like:**

- Users value the **responsive customer support** of CDG, which enhances their experience and satisfaction with the platform. (1 reviews)
- Users value the **excellent customization options** of CDG, making it easy to adapt to specific business needs. (1 reviews)
- Users appreciate the **excellent customization options** of CDG, which adapt seamlessly to their specific business needs. (1 reviews)
- Users find **CDG's ease of use** indispensable, appreciating its intuitive design and seamless integration for daily tasks. (1 reviews)
- Users value the **easy integrations** of CDG, which enhance adaptability and streamline their business processes. (1 reviews)
- Integrations (1 reviews)
- Intuitive (1 reviews)

**What users dislike:**

- Users experience **poor customer support** due to initially long response times, despite prompt follow-ups and resolutions. (1 reviews)

## CDG Reviews
  ### 1. Great CRM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chris R. | Contact Center System Administrator, Telecommunications, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 18, 2025

**What do you like best about CDG?**

As a daily user of CDG, I can attest to its reliability and comprehensive capabilities. CDG excels in custom development and delivering tailored solutions that align with our business requirements. Their team demonstrates strong capabilities in both building new functionality and enhancing existing systems. The platform offers excellent customization options and ease of implementation, making it straightforward to adapt to our specific needs. Their support team consistently provides responsive assistance throughout the process. I particularly appreciate the intuitive API infrastructure, which simplifies both integration processes and API customization. CDG shows a commitment to continuous improvement through regular updates and enhancements to specific CRM modules, consistently expanding its feature set. The combination of user-friendly design, robust implementation support, comprehensive features, and seamless integration capabilities makes CDG an essential tool for our daily operations.

**What do you dislike about CDG?**

While the team is ultimately responsive, initial response times to requests can occasionally be longer than expected. However, follow-up communications typically receive prompt attention and resolution.

**What problems is CDG solving and how is that benefiting you?**

CDG is addressing several critical business challenges that directly impact our operational efficiency. They are continuously enhancing the CRM's user interface to create a more user-friendly and intuitive experience, which has significantly improved our team's productivity and reduced the learning curve for new users. Additionally, CDG provides custom API development and optimization services that streamline our data integration processes and system connectivity. They also assist with optimizing campaign frequency and scheduling, ensuring our marketing efforts are properly timed and executed. These solutions have resulted in improved user adoption, better data flow between systems, and more effective campaign management, ultimately driving better business outcomes and operational efficiency.



- [View CDG pricing details and edition comparison](https://www.g2.com/products/cdg/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+14%3A01%3A09+-0500&secure%5Bsession_id%5D=9321bac3-d746-4d21-a4e4-16b8605869dc&secure%5Btoken%5D=2b233656d49c7d0d55cb5fee8a5a98e6c2666b8a6c1adb210b280f54f8d64fc2&format=llm_user)
## CDG Integrations
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

## CDG Features
**Bill Generation**
- Templates
- Digital Billing
- Recurring Billing

**Agentic AI - Accounting & Finance**
- Autonomous Task Execution

**Bill Processing**
- Consolidation
- Batch Invoicing
- Management

**Integration**
- Accounting
- Payments
- ERP

**Agentic AI - Billing**
- Autonomous Task Execution

## Top CDG Alternatives
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