By Caplena
How would you rate your experience with Caplena?
Feedback Aggregation
Aggregates feedback and transforms feedback into actionable insights.
Trigger Alerts
Triggers creation of a new case after customer leaves feedback.
Real-Time Analysis
Analyze collected feedback near or in real-time.
Security
Provides a secure and compliant system.
System Monitoring
Continually inspects, audits, and monitors system to keep it up to date.
Tagging
Tag content to organize and assign to specific departments or categories
Segmentation
Break down a population of users by demographics, sequence actions, time, and able to build custom segments.
Custom Reports and Dashboards
Based on 10 Caplena reviews.
Allows users to easily build customized reports and dashboards.
Thematic Analysis
As reported in 10 Caplena reviews.
Identifies key phrases, themes, and patterns within a given text
Sentiment Analysis
This feature was mentioned in 11 Caplena reviews.
Outputs the sentiment (positive or negative) of a given text
NPS/CSAT Scoring
Measures and reports on NPS, CSAT, or other metrics over time
Online Reviews
Analyzes feedback from online reviews
Surveys
Analyzes feedback from surveys through built-in survey features or integrations with survey tools
Social Media
Analyzes customer feedback from social media
Integration
As reported in 15 Caplena reviews.
Provides the ability to import data from a variety of sources and in multiple data formats.
Maintenance
16 reviewers of Caplena have provided feedback on this feature.
Consistently maintains, updates, and tests data sources to ensure quality.
No-Code
Allows users to analyze data easily without the need to code.
17 reviewers of Caplena have provided feedback on this feature.
Ensures privacy and security of customer data.
Data Visualization
As reported in 17 Caplena reviews.
Visualizes text data through charts and graphs.
Automation
This feature was mentioned in 15 Caplena reviews.
Automates back-end technical manual processes.
Named entity recognition
As reported in 13 Caplena reviews.
Identifies entities such as organization, person name, location, etc
Keyphrase Extraction
This feature was mentioned in 14 Caplena reviews.
Extracts keyphrases to determine patterns and themes within text.
Topic Analysis
This feature was mentioned in 18 Caplena reviews.
Automatically identifies and organizes text based on topic or subject matter.
18 reviewers of Caplena have provided feedback on this feature.
Utilizes sentiment analysis to capture user feedback.
Language Identification
Based on 16 Caplena reviews.
Identifies the language in which text was written in.
Pre-Built Parameterization
Allow capabilities to be customized (key-phrase, topics, sentiment, named entity) by adding keywords or exceptions.
Custom Extension
This feature was mentioned in 13 Caplena reviews.
Allow user to add custom functions to Analysis capabilities
Compositionality
User created models can be used as features/pre-built in other models
AI Text Generation
12 reviewers of Caplena have provided feedback on this feature.
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
