Aggregates feedback and transforms feedback into actionable insights.
Trigger Alerts
Triggers creation of a new case after customer leaves feedback.
Real-Time Analysis
Analyze collected feedback near or in real-time.
System Management (2)
Security
Provides a secure and compliant system.
System Monitoring
Continually inspects, audits, and monitors system to keep it up to date.
Feedback Management (3)
Tagging
Tag content to organize and assign to specific departments or categories
Segmentation
Break down a population of users by demographics, sequence actions, time, and able to build custom segments.
Custom Reports and Dashboards
Allows users to easily build customized reports and dashboards.
Feedback Analysis (3)
Thematic Analysis
Identifies key phrases, themes, and patterns within a given text
Sentiment Analysis
Outputs the sentiment (positive or negative) of a given text
NPS/CSAT Scoring
Measures and reports on NPS, CSAT, or other metrics over time
Feedback Sources (3)
Online Reviews
Analyzes feedback from online reviews
Surveys
Analyzes feedback from surveys through built-in survey features or integrations with survey tools
Social Media
Analyzes customer feedback from social media
Setup (3)
Integration
Provides the ability to import data from a variety of sources and in multiple data formats. This feature was mentioned in 15 Caplena reviews.
Maintenance
Consistently maintains, updates, and tests data sources to ensure quality. This feature was mentioned in 15 Caplena reviews.
No-Code
As reported in 15 Caplena reviews. Allows users to analyze data easily without the need to code.
Data (2)
Security
Ensures privacy and security of customer data. This feature was mentioned in 15 Caplena reviews.
Data Visualization
Visualizes text data through charts and graphs. 15 reviewers of Caplena have provided feedback on this feature.
Analysis (6)
Automation
As reported in 14 Caplena reviews. Automates back-end technical manual processes.
Named entity recognition
Based on 13 Caplena reviews. Identifies entities such as organization, person name, location, etc
Keyphrase Extraction
Based on 13 Caplena reviews. Extracts keyphrases to determine patterns and themes within text.
Topic Analysis
As reported in 16 Caplena reviews. Automatically identifies and organizes text based on topic or subject matter.
Sentiment Analysis
Utilizes sentiment analysis to capture user feedback. This feature was mentioned in 17 Caplena reviews.
Language Identification
Based on 16 Caplena reviews. Identifies the language in which text was written in.
Customization (3)
Pre-Built Parameterization
Allow capabilities to be customized (key-phrase, topics, sentiment, named entity) by adding keywords or exceptions. 15 reviewers of Caplena have provided feedback on this feature.
Custom Extension
Based on 13 Caplena reviews. Allow user to add custom functions to Analysis capabilities
Compositionality
User created models can be used as features/pre-built in other models 13 reviewers of Caplena have provided feedback on this feature.
Generative AI (6)
AI Text Generation
Based on 12 Caplena reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
Based on 14 Caplena reviews. Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
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