Choose a language
By Caplena
How would you rate your experience with Caplena?
Feedback Aggregation
Aggregates feedback and transforms feedback into actionable insights.
Trigger Alerts
Triggers creation of a new case after customer leaves feedback.
Real-Time Analysis
Analyze collected feedback near or in real-time.
Security
Provides a secure and compliant system.
System Monitoring
Continually inspects, audits, and monitors system to keep it up to date.
Tagging
Tag content to organize and assign to specific departments or categories
Segmentation
Break down a population of users by demographics, sequence actions, time, and able to build custom segments.
Custom Reports and Dashboards
Allows users to easily build customized reports and dashboards.
Thematic Analysis
Identifies key phrases, themes, and patterns within a given text
Sentiment Analysis
Outputs the sentiment (positive or negative) of a given text
NPS/CSAT Scoring
Measures and reports on NPS, CSAT, or other metrics over time
Online Reviews
Analyzes feedback from online reviews
Surveys
Analyzes feedback from surveys through built-in survey features or integrations with survey tools
Social Media
Analyzes customer feedback from social media
Integration
Provides the ability to import data from a variety of sources and in multiple data formats. This feature was mentioned in 14 Caplena reviews.
Maintenance
Based on 14 Caplena reviews. Consistently maintains, updates, and tests data sources to ensure quality.
No-Code
Based on 14 Caplena reviews. Allows users to analyze data easily without the need to code.
Ensures privacy and security of customer data. This feature was mentioned in 14 Caplena reviews.
Data Visualization
Visualizes text data through charts and graphs. This feature was mentioned in 14 Caplena reviews.
Automation
Automates back-end technical manual processes. 13 reviewers of Caplena have provided feedback on this feature.
Named entity recognition
Identifies entities such as organization, person name, location, etc This feature was mentioned in 12 Caplena reviews.
Keyphrase Extraction
Extracts keyphrases to determine patterns and themes within text. 12 reviewers of Caplena have provided feedback on this feature.
Topic Analysis
Automatically identifies and organizes text based on topic or subject matter. This feature was mentioned in 15 Caplena reviews.
Utilizes sentiment analysis to capture user feedback. This feature was mentioned in 16 Caplena reviews.
Language Identification
Based on 15 Caplena reviews. Identifies the language in which text was written in.
Pre-Built Parameterization
As reported in 14 Caplena reviews. Allow capabilities to be customized (key-phrase, topics, sentiment, named entity) by adding keywords or exceptions.
Custom Extension
Allow user to add custom functions to Analysis capabilities This feature was mentioned in 13 Caplena reviews.
Compositionality
Based on 13 Caplena reviews. User created models can be used as features/pre-built in other models
AI Text Generation
Based on 11 Caplena reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
As reported in 13 Caplena reviews. Condenses long documents or text into a brief summary.
Allows users to generate text based on a text prompt.
Condenses long documents or text into a brief summary.
