--- title: Caplena Reviews meta_title: 'Caplena Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 54 reviews by the users' company size, role or industry to find out how Caplena works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 54 scale: '5' date_modified: '2026-08-09' parent_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Caplena Reviews **Vendor:** Caplena **Category:** [Text Analysis Software](https://www.g2.com/categories/text-analysis) **Average Rating:** 4.5/5.0 **Total Reviews:** 54 ## About Caplena Caplena is the feedback intelligence layer that helps brands and research teams turn open-ended feedback into precise, actionable insights — without the rigidity of traditional CX platforms. Built with Swiss precision, Caplena combines deep analytical power, unmatched flexibility, and intuitive simplicity. Teams can analyze any feedback source with human level accuracy, refine themes interactively, and model datasets independently — no data scientists required. Trusted by 200+ organizations including DHL, Lufthansa, and Euromonitor, Caplena delivers transparent, explainable AI, customizable dashboards, and agentic workflows that helps teams move from unstructured feedback to world-class insights, fast. ## Caplena Pros & Cons **What users like:** - Users find Caplena's platform **extremely easy to use** , appreciating its intuitive design and responsive support team. (22 reviews) - Users commend the **invaluable support** from Caplena's team, appreciating their helpfulness and efficiency in assistance. (11 reviews) - Users find Caplena's **advanced categorization features** invaluable for analyzing and visualizing customer feedback effectively. (10 reviews) - Users value the **AI integration** in Caplena for its efficiency in analyzing data and categorizing topics effectively. (9 reviews) - Users appreciate the **efficiency of AI technology** in Caplena, significantly speeding up data analysis and project setup. (9 reviews) - User Interface (8 reviews) - Helpful (7 reviews) - Automation (6 reviews) - Data Management (6 reviews) - Data Visualization (6 reviews) **What users dislike:** - Users find Caplena to be **not intuitive** , requiring more user-friendliness and clearer context explanations for effective usage. (7 reviews) - Users find that the **missing features** hinder effective data usage and understanding, impacting overall experience with Caplena. (6 reviews) - Users face **limitations in workflow integration** and require complementary tools to fully utilize Caplena's insights. (5 reviews) - Users find the **lack of auto-coded data** and functionality limitations frustrating for their data management needs. (4 reviews) - Users find Caplena's **lack of essential features** limits its effectiveness for case management and operational follow-up. (4 reviews) - Limited Customization (3 reviews) - Limited Functionality (3 reviews) - Not User-Friendly (3 reviews) - Poor UI (3 reviews) - Complex Usability (2 reviews) ## Caplena Reviews ### 1. Caplena Turns Open-Ended Feedback into Actionable Insights Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Ki-Hoan J. | Senior Manager for CX Intelligence, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Caplena?** Caplena significantly reduces the manual effort required to analyze open-ended customer feedback. Its AI-powered text analytics help us quickly identify key themes, drivers, and emerging issues across large volumes of comments. The platform is intuitive, provides consistent categorization, and enables us to turn unstructured customer feedback into actionable insights much faster than traditional manual coding. Additionally, its visualization and reporting capabilities make it easier to communicate findings to stakeholders and support data-driven decision-making. **What do you dislike about Caplena?** Caplena's AI categorization is generally effective, but it sometimes struggles with industry-specific terminology and nuanced customer comments, requiring manual review and refinement. This can reduce efficiency when analyzing specialized automotive CX feedback. More flexibility in customizing categories, themes, and advanced analyses would also help address specific business questions more effectively. **What problems is Caplena solving and how is that benefiting you?** Before Caplena, we spent significant time manually coding and analyzing thousands of open-ended customer comments. Caplena has automated much of this process, enabling us to identify key themes, drivers, and emerging issues much faster and more consistently. As a result, we can deliver customer insights to stakeholders more quickly, reduce manual effort, and focus more on interpreting findings and driving actions rather than processing data. ### 2. Completely overhauled our data analysis process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Caplena?** I really like how Caplena makes it quick to see key themes in large, unstructured datasets without having to read through it all ourselves. I like that we can suggest our own themes and questions to consider, as well as exploring themes that we might not have identified ourselves. We know we can rely on the insights it provides because it's based on data we've given it, unlike other AI software that might pull in external information. I appreciate that it's not as subjective as using a human analyst would be. It's easy to interrogate the data, whether asking simple questions or more conceptual one that look across multiple themes. Caplena saves our team a lot of time and has completely overhauled our research process. We're now able to do everything in one system, making it more reliable and objective, and it allows everyone to access the same project at the same time. The code frame generator works really well, and the auto translation of comments saves us a lot of time on multi-market projects. **What do you dislike about Caplena?** It would be useful to be able to cross-tab our data, using variables that have been coded - currently we have to export the data and set this up manually. Maybe a slightly better UI within the data tables. **What problems is Caplena solving and how is that benefiting you?** We find that Caplena quickly identifies key themes in our data, saves us weeks of setup and analysis, and provides more objective insights than human analysts. **Official Response from Barbara Houdayer:** > Thanks for your feedback! We love hearing that you've completely overhauled your data analysis process. We really appreciate your comments regarding cross tabbing and UI in the data tables. It would be fantastic if you could reach out to support[at]caplena.com (or directly in the app) so we can hear more details. We'd love to assist you, or take your suggestions for consideration in our future roadmap. In the meantime, we'd like to share 2 solutions related to cross tabbing within Caplena. 1. Have you tried the Topic Breakdown insight element? It compares topics across segments, brands, or regions to identify trends and significant differences. https://docs.caplena.com/insight-and-reports/insight-elements/topic-breakdown-heatmap 2. Have you tried Smart Columns? Create new columns with formulas, mapping or LLM prompts to transform and augment your data to generate more, deeper insights from your your dataset. https://caplena.com/en/blog/smart-columns-magic-feedback-analysis We hope these suggestions will be useful, and look forward to connecting with you. Greetings from Zurich 🇨🇭 ### 3. Caplena brings structure to large amounts of customer feedback and makes central themes transparent **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Caplena?** Caplena helps us continuously structure and evaluate large amounts of open customer comments. Particularly helpful are the automatic categorization, the identification of relevant topics, and the ability to transparently identify drivers for satisfaction and recommendation. This allows us to prepare insights more quickly and share reports with colleagues outside the team. Especially for long-term tracking surveys, Caplena offers us significant added value. **What do you dislike about Caplena?** For more complex ad-hoc projects with different and company-specific topics, the analysis effort remains relatively high. New questions often require additional adjustments and validations, so results are not always immediately available. In surveys with a clear thematic focus, Caplena already delivers very good results. **What problems is Caplena solving and how is that benefiting you?** Faster provision of insights for management and specialist departments, also in self-service. In addition, improvement measures can be prioritized more specifically based on customer feedback. In recurring analyses and tracking studies, noticeable time is also saved. ### 4. Efficient, Intuitive AI That Delivers Clear Insights at Scale **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Caplena?** The efficiency it provides to the end-user, the time savings, the intuitive AI capabilities, analysis at scale, clarity of insights, very easy to use and to interact with **What do you dislike about Caplena?** We have found the report building and tailoring the report to our own requirements to be quite time consuming and difficult if you are not an expert of have created a report before. With such heavy reliance on AI for this platform generally, I thought it would AI would be more involved in the creation of the report itself. **What problems is Caplena solving and how is that benefiting you?** Test analysis at scale, done very quickly - this is something that is saving vast amounts of time, and the insights created are of a very high quality, which can be achieved within minutes. **Official Response from Barbara Houdayer:** > Thank you for your review! We love hearing that you are clearly getting value using Caplena. Thanks also for sharing your experience with building reports. Your feedback means a lot to us and helps us improve. To make it faster to get started, we now offer AI-generated report creation (see link below). It uses your project context to populate your report with relevant insight elements, views and segments out of the box, which you can then tailor. If you have not used this feature yet, feel free to try it when creating your next report. We would love to hear your feedback. Our Customer Success team is always available to help you make the most of your reports as well. Never hesitate to reach out to support[at]caplena.com. Greetings from Zurich 🇨🇭 ### 5. Powerful Topic & Sentiment Analysis with GDPR-Friendly EU Data Hosting **Rating:** 4.5/5.0 stars **Reviewed by:** Nora W. | Programmmanager VoC, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Caplena?** Caplena is strong on automated topic detection and sentiment analysis, including topic-level sentiment, which helps when a single comment contains mixed feedback. The interface supports iterative refinement of classifications and makes it practical to improve quality over time. Segmentation and filtering are well supported via metadata, which is useful for drilling down by customer characteristics, channels, or time periods. Export options also make it easier to validate results and continue analysis in other tools. From a compliance perspective, the anonymization capabilities and multilingual support are meaningful strengths for teams working with sensitive verbatim data. As a European, Swiss-based solution with EU data hosting, Caplena is also a strong fit for organizations with strict GDPR and data residency requirements. **What do you dislike about Caplena?** Caplena is primarily an analytics and reporting platform. If your workflow requires case management or operational follow-up directly from insights, you may currently need complementary tooling. Closing-the-loop style workflow capabilities are an area Caplena is working toward, but it should not be assumed as available unless confirmed for your plan and timeline. **What problems is Caplena solving and how is that benefiting you?** Caplena helps us turn large volumes of unstructured customer feedback into structured, decision-ready insights. Instead of manually coding open-text responses, we can automatically identify key themes, measure topic-level sentiment, and detect emerging trends across feedback sources. This significantly reduces analysis time and increases consistency in how feedback is categorized. It enables us to move from raw verbatims to prioritized insights that can be shared with stakeholders in a clear and data-driven way. In addition, strong anonymization capabilities and EU-based data hosting support our data protection requirements, which is particularly important when working with sensitive customer comments. ### 6. Great product, great service **Rating:** 5.0/5.0 stars **Reviewed by:** Billy B. | Insights Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Caplena?** The tool is incredibly easy to use and does exactly what its meant to. And the service is exceptional. The live chat function is a massive bonus when looking for support and the responses from Andre and Aliona are always super quick and super helpful. It's rare to find a company that gets the product AND the service right but Caplena does. They're also very receptive to feedback and adding items on to road maps. **What do you dislike about Caplena?** Not a dislike but looking forward to when full functionality has been moved across from V2 to V3. Looking further afield it would be great to see more tools within the Caplena eco system i.e survey design and delivery software, tools for customer data analysis. **What problems is Caplena solving and how is that benefiting you?** Giving us consistent, scalable and real time text analytics. The velocity and volume of stakeholder briefs is high, a tool like this allows us more flexibility to serve our stakeholders. **Official Response from Barbara Houdayer:** > Hi Billy, Many thanks for your kind words. Getting Product and Service right is what we strive for every day. While we build an AI-powered platform, our goal is to empower people. Your feedback means a lot to us. We want to make sure we know which V2 functionalities you would like to see passed on to V3 and which tools you would like to see as part of our ecosystem. If this feedback wasn't shared already, please feel free to share it with André and Aliona. This quarter, we have added new integrations with survey design and delivery software (Alchemer, Medallia, QuestionPro, Survey Monkey) and BI tools for customer data analysis (PowerBI, Tableau, Looker). What should we consider next? We are definitely open to suggestions that would enhance our ecosystem and help customers enhance their workflows. Greetings from Zurich 🇨🇭 ### 7. All-in-one solution for qualitative customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Benjamin A. | Sales Employee - Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Caplena?** Caplena provides an abundancy of functions for the analysis of open-ended customer feedbacks. It combines Sentiment Analysis, i.e. the detection of emotions of customers, the classification of categories and topics, visualization via dashboards and - last but not least - anonymization functions which are important for data privacy regulations. **What do you dislike about Caplena?** Caplena needs to be implemented in close cooperation w/ the company - so it took long to have it ready-to-use. But as a consequence from that, you will get well-customized analysis options for your business needs. **What problems is Caplena solving and how is that benefiting you?** Unstructured feedback from customers needs to be analyzed in an automated way to avoid manual work. Caplena is helping to process large amounts of unstructured customer feedbacks by anonymizing and categorizing these comments. By this, users like me are provided with valuable insights with no personal effort to dig deeper. Data can also be visualized and is ready-to-consume via Caplena dashboards or built-in-solutions such as PowerBI. **Official Response from Barbara Houdayer:** > Hi Benjamin, Many thanks for taking the time to share your experience! We love hearing that you are getting well-customized analysis options for your business needs, and that Caplena delivers valuable, ready-to-consume insights, including in your go-to analytics tools like PowerBI. Greetings from Zurich 🇨🇭 ### 8. Very good support, clear UX, and seamless Google Maps integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2026 **What do you like best about Caplena?** Very good support. Clear UX. Integration with Google Maps. Smart columns with prompt support. **What do you dislike about Caplena?** So far, nothing negative has been noticed. **What problems is Caplena solving and how is that benefiting you?** Analyze large amounts of unstructured data to literally find the needle in the haystack. ### 9. Really nice platform to analyze customers reviews **Rating:** 4.5/5.0 stars **Reviewed by:** tiphanie s. | Data architect, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Caplena?** The platform is easy to use. Creating and updating projects has been improved since the first time we used it. We can share our work to our client with dashboards without creating accounts, just by sharing a link. When we need some help, we can contact them with the chat and they answer quickly. **What do you dislike about Caplena?** When we don't use the API, we need to create some ETL with power query in order to have the required structures for our tools. The columns filled with 1 or 0 for each topic are not what we need, but I've been told there are some improvements on the way for this. **What problems is Caplena solving and how is that benefiting you?** In the past, we asked our teams to read each comment for the client and do manual analysis. Now we just need to import data and asked one person to check/correct some verbatim, it takes us less time to do the job and we consider we have less "errors" ### 10. Insight Chat & new reporting: Quick answers and modern visualizations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Caplena?** The new features Insight Chat and the revised reporting significantly simplify analysis. Insight Chat provides quickly understandable answers to complex questions, including context, while the new reporting impresses with clear, modern visualizations. **What do you dislike about Caplena?** Bugs occasionally occur, but they are addressed very quickly. Reporting bugs is difficult because it usually only happens through chat. Sharing screenshots is not possible. Limited visualization of dashboards, e.g., filters cannot be hidden in reporting. Subsequent anonymizations are not possible. A new upload must be performed. **What problems is Caplena solving and how is that benefiting you?** I do not fully understand the question. ### 11. Pioneer of AI free text analysis with great functionality and depth of analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Dr. Jan R. | Leiter Marktforschung, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Caplena?** The AI-supported analysis of open-ended responses with numerous individual customization options is particularly valuable. Equally impressive are the clear visualization and the in-depth analysis of correlations, especially in driver analysis. Additionally, large data volumes can be processed effortlessly and the results distributed in professional dashboards. **What do you dislike about Caplena?** Some useful features are only available in premium versions. Editing uploaded data has been somewhat cumbersome so far, but it has significantly improved with V3. Overall, the software sometimes seems a bit too complex. **What problems is Caplena solving and how is that benefiting you?** The large amount of open reviews – both from online channels and from our own surveys – is hardly efficient to evaluate without technical support. With the software, these data volumes can be processed effortlessly and finally analyzed objectively. Additionally, it becomes clear which topics in customer feedback are actually the central drivers of satisfaction. ### 12. Caplena helped us increase efficiency and quality. It also allowed us to perform large studies. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea P. | Senior Market Research Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Caplena?** The user experience. The interface is really intuitive and user friendly and it surely helped increase adoption within our team. It allows us to easily code and categorise verbatim, review them etc Then of course I like the time savings derived from the automated coding. Last but not least, I like that we can create dashboard to share with the client. **What do you dislike about Caplena?** I think the overall structure of how we save projects could be improved. They should learn from structure such as SharePoint. For now we can use tags but it’s not enough and sometimes there are bugs there. It would be nice to have a structure with folders, sub folders etc. It would be then easier to retrieve projects **What problems is Caplena solving and how is that benefiting you?** First and foremost it helped us solve a quality issue. With Caplena and the ability to learn from previous questions we can standardise coding, especially for those recurring projects like NPS. It also allowed us for easier review internally. It also helped us with time savings **Official Response from Barbara Houdayer:** > Hi Andrea, Many thanks for sharing your experience. We're delighted to read Caplena's user experience helped increase adoption within your team :) Thank you for your feedback regarding folder structure. We have shared your comments with our Product Team. We are always eager to explore ways to simplify finding relevant insights and data, and we will take your suggestions into consideration. Greetings from Zurich 🇨🇭 ### 13. The voice of our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Rosaria C. | Teamleader Marktforschung **Reviewed Date:** April 02, 2026 **What do you like best about Caplena?** Quick analysis of open text from market research surveys, chatbot interactions; Insight Agent; Support; **What do you dislike about Caplena?** Some charts are not flexible (time series analysis) **What problems is Caplena solving and how is that benefiting you?** Does our chatbot deliver correct answers? Improving the quality of the answers. Why do customers give an NPS score? Understanding WHY (not just numbers but understanding what really drives the customers). ### 14. The best AI tool for Qualitative analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Ram Charan Reddy M. | Specialist CX Intelligence, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Caplena?** The platform makes qualitative analysis fast and efficient with its smart categorization, multilingual support, and easy-to-use interface. **What do you dislike about Caplena?** While Caplena is an excellent tool, there’s still room for improvement in certain areas. For example, niche industry-specific terms sometimes require manual adjustments for more accurate categorization, and adding more advanced visualization options directly in the platform would make insights easier to present. Expanding the capabilities to include basic quantitative analysis alongside qualitative coding would also make it an even more powerful all-in-one solution. **What problems is Caplena solving and how is that benefiting you?** Caplena helps overcome the challenge of processing and analyzing large volumes of open-ended survey responses. Its AI-assisted categorization and sentiment analysis speed up the process, improve consistency, and make it easier to uncover key themes and customer sentiments across multiple languages. This has saved time and improved the quality of insights. While it works very well for most cases, adding better handling for niche industry terms and incorporating basic quantitative analysis could make it an even more complete solution. **Official Response from Barbara Houdayer:** > Hi Ram, Many thanks for sharing your experience! Your feedback matters to us. We look forward to hearing your thoughts on our new LLM Topic Assignment. It should provide improved handling of niche industry terms, reducing the need for manual adjustments and fine-tuning. Your feedback will be very valuable as this feature is currently in beta. Also, have you already tried some of the new quantitative analysis elements we've launched within Caplena 3.0? When creating reports, you can now use the following insights elements: Numerical Distribution, Categorical Distribution, and Topic Breakdown. If you have specific needs for more advanced visualization options, please reach out to André from our Customer Success team. We will consider them for future developments. Kind regards, Barbara ### 15. Making work faster and more enjoyable **Rating:** 5.0/5.0 stars **Reviewed by:** Leanne D. | Research Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Caplena?** Caplena is a huge step up from us using Excel. It’s visually appealing, easy to navigate, and makes coding open-ended survey responses much faster. As a market research agency, we deal with a lot of unstructured text. This tool has made that process far more efficient and even enjoyable. **What do you dislike about Caplena?** I really wish there was an undo button. It would make it easier to fix mistakes without having to backtrack manually. **What problems is Caplena solving and how is that benefiting you?** Caplena simplifies the coding of open-ended survey responses, saving time and making it much easier to manage large volumes of text. **Official Response from Barbara Houdayer:** > Hi Leanne, Thanks so much for your feedback. We're thrilled to know Caplena makes the coding of open ends even enjoyable :) Thank you for suggesting an "undo" button. We have shared your suggestion with the Product Team and we will keep you posted on progress. [Update] Topic Assignment history has been released in September. You can now rewind your topic changes! Thanks again for your suggestion. Greetings from Switzerland 🇨🇭 ### 16. Positive feedback :) **Rating:** 5.0/5.0 stars **Reviewed by:** Ewa S. | Business Intelligence Senior Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2025 **What do you like best about Caplena?** I must say Caplena is an amazing tool that makes your work easier and more comfortable. Its function enables you to get precise results in a short time. The help from Support Team is invaluable, the consultants are both helpful and efficient. Caplena is very intuitive! **What do you dislike about Caplena?** As Caplena is not available in my native language, using the platform is slightly less convenient - haviong it in my own language (Polish) would significantly improve my user expierience. **What problems is Caplena solving and how is that benefiting you?** Caplena provide fast surveys analysis and enables me to save time **Official Response from Barbara Houdayer:** > Cześć Ewa! Many thanks for your review. Your feedback means a lot to us. While this is not on our immediate roadmap, we would love to translate our interface to more languages in the future - including Polish. Pozdrowienia z Zurychu 🇨🇭 ### 17. I really appreciate the product and also the employees. **Rating:** 5.0/5.0 stars **Reviewed by:** Isabelle M. | chef de projet transformation, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Caplena?** It's easy to use, very ergonomic and intuitive. It's a highly efficient and well-documented solution. The helpdesk is quick, effective, and really friendly. **What do you dislike about Caplena?** It's a shame there isn't a French speaker because there are sometimes topics that touch on the subtleties of the language that I would like to be able to discuss in French ;) **What problems is Caplena solving and how is that benefiting you?** Caplena allows tasks to be completed much faster and more qualitatively than in the past. **Official Response from Barbara Houdayer:** > Bonjour Isabelle, Many thanks for your feedback, we love to hear that you value our solution, as well as our team's support! Our new AI has made significant progress also in French and will do a much better job understanding the subtleties in the future. If you give enough context in the project description it should be able to pick up nuances on par with a native French speaker. If it still doesn't pick up these subtleties, our customer support team will be happy to connect you with French-speaking team members. Nous restons à votre disposition. N'hésitez pas. ### 18. Easy and a real time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research **Reviewed Date:** September 02, 2025 **What do you like best about Caplena?** The easy interface and the ability to be able to code everything very easily. Also the overview of both the metrics and the way everything looks in the interface makes coding open answers go from something tedious to something that you almost start looking forward to. **What do you dislike about Caplena?** Sometimes it is annoying that you have to return to a previous version because the half open coding is not availible yet. This screen is also not as easy to use as the normal full open answer coding so this could still use some work. I feel like streamlining this would also increase use. **What problems is Caplena solving and how is that benefiting you?** The long times that coding open answers takes and also the issues this creates finding people cheaply that could do this. this tool also reduces the error margin ### 19. Caplena and Easy tool to Analyze Open Text **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism **Reviewed Date:** September 15, 2025 **What do you like best about Caplena?** By far the best tool (the hardest to obtain in an internal solution) is the Category/Topic AI Quality Score, a score that easily identify how well certain categories are identified. Very necessary for us to understand how well certain categories are mapped. **What do you dislike about Caplena?** Not super intuitive UX at the beginning, but it is mostly due to the fact that you have a lot of options and features. **What problems is Caplena solving and how is that benefiting you?** Analyzing text from Customer Surveys. It cuts down the time that the Ops managers are spending on it by translating, categorizing and evaluating the sentiment of the open text feedback we receive. ### 20. Intuitive Software, perfect for market research text analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Caplena?** Besides the software itself the support is very swift and helpful. That is a big plus for me, as it gives me the feeling that I can try out things on my own, but in the worst case, I can ask for a quick assistance (Ai based, chat or email, all worked great) . For Caplena itself, I like most that I can quickly upload my data, spend less than an hour on optimizing a codebook / teaching Ai and then already have a good impression about the text content. It saves time and typically that is the resource that is sparce during the data analysis period of a project. **What do you dislike about Caplena?** I feel it is necessary to explain the internal audience (for example colleagues who look at the caplena output) what the tool does, what it's limits are and so on. Otherwise it can happen that interested colleagues use the (by the way fantastic) dashboards and click down to the open responses to find a response somewhere which does not fit the topic as intended due to missing context that might only be clear from an internal perspective. For me, the user, the why is clear, but for outsiders who just like to read through the data of one topic/category it can produce uncertainty. I feel a quick internal introduction to what the tool is about is therefore time well invested. **What problems is Caplena solving and how is that benefiting you?** It saves time and in case of bigger sample sizes money. Saving time is a big selling point which occurs not only on the analysis side, but also when it comes to the visualization of data. The dashboards are fantastic, there could always be more options though :). **Official Response from Barbara Houdayer:** > Thank you for sharing your experience with Caplena. Your feedback means a lot to us. Especially, we thank you for your insightful comments on onboarding outside teams with Caplena. We have shared your feedback with the Product team to explore solutions to make that first introduction even more successful. It would be fantastic if you could reach out to support[at]caplena.com to share specific examples (projects, reports, verbatims) so we can take them into consideration. Greetings from Switzerland! ### 21. Review on Caplena. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Caplena?** The fast data analyzing and reviewing of data through AI helps me complete my tasks faster and very efficiently. **What do you dislike about Caplena?** Main project working page be a little bigger in size and area. **What problems is Caplena solving and how is that benefiting you?** Capturing the essence of data in short summaries quickly with huge quantitative lot of data in short time helps me and the team at regular intervals and also to serve client better with professional services. **Official Response from Barbara Houdayer:** > Hi, Thanks for sharing your experience with Caplena, and for your suggestion to make the main project page more useful. Your feedback has been passed on to our Product Team so we can take it into account for future improvements. Greetings from Zurich 🇨🇭 ### 22. Amazing analysis of data with efficient AI coding at faster pace. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Caplena?** Incredible Visuals. Set up of the project. Faster analysis of data with help of AI. **What do you dislike about Caplena?** Sometimes, when data is huge in numbers and quantities, the tool doesn't apply new set of codes automatically. **What problems is Caplena solving and how is that benefiting you?** Helps to review the data in single clicks. The faster and quick pace. Review of the work in varied visuals to get a overview. **Official Response from Barbara Houdayer:** > Thank you for sharing your experience with Caplena! We'd love to investigate the issue you mentioned regarding new sets of codes not being automatically applied when a project has a large volume of data. Please reach out to support[at]caplena.com, our team is ready to assist you. ### 23. Great focus on core functionality of text analytics and top use of AI to provide huge added value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation **Reviewed Date:** April 29, 2025 **What do you like best about Caplena?** Besides the clean UX and the fast support it's definitely the core functions around unsupervised topic detection. The very easy self-service approach for training a category model. **What do you dislike about Caplena?** There is really not much outside my expectations, they also are very responsive when it comes to potential further improvements. Such as integration into MS Power BI or Tableau which they are currently building. **What problems is Caplena solving and how is that benefiting you?** Caplena makes analyzing 100 thousands of open feedback comments a task of a few minutes. It allows to quickly dedect clusters of similar topics and that in a very simple way. Thus helping to better interpret our customers feedback and understand drivers for satisfaction and dissatisfaction. ### 24. A great way to visualise and interpret free text data **Rating:** 4.5/5.0 stars **Reviewed by:** Amelia C. | Research Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2025 **What do you like best about Caplena?** I love the AI integrations Caplena has. Being able to interpret data but then interrogate it using AI is fantastic! I also love the gamification of coding, it is easy to use and loads of fun! **What do you dislike about Caplena?** I would like to be able to use AI for all datasets not just those which use sentiment. **What problems is Caplena solving and how is that benefiting you?** Analysis of huge datasets. **Official Response from Barbara Houdayer:** > Hi Amelia, Thanks for sharing your experience, we are thrilled to know we make coding easy and loads of fun! Did you know you can disable sentiment when doing AI analysis? You'll find how to do it here: https://docs.caplena.com/main-concepts-categories-topics-sentiment- If you have any further questions, please reach out to us at support[at]caplena.com Greetings from Switzerland 🇨🇭 ### 25. so far, the best tool for survey data analysis on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Caplena?** We've been using Caplena since October 2024. We value its state of the art technology, the platform gets regular updates with most recent features and technologies that makes its use even easier. Pricing was transparent and well explained, tailored to our specific needs. Implementation was done really fast, team was proactive and offered detailed training/onboarding sessions. Our project managers value the agility of the customer support, the integrated translation function, and really enjoy using the platform for their survey projects overall. Frequency of use has increased significantly in the last few months. Easy to keep overview of the remaining credits. **What do you dislike about Caplena?** Nothing that comes to mind, our team has been really happy so far. **What problems is Caplena solving and how is that benefiting you?** A really time saver in consulting projects. PMs get an initial accurate codebook in less than 10 minutes ### 26. Caplena is easy to use and makes analysis clear and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** September 01, 2025 **What do you like best about Caplena?** One of its biggest strengths lies in the data visualization options, which allow users to explore insights in a clear and engaging way. **What do you dislike about Caplena?** Sctructuring the data to integrate it properly could be better **What problems is Caplena solving and how is that benefiting you?** Caplena solves the challenge of analyzing large amounts of open-ended answers by automating coding and making insights easy to visualize. This saves time, reduces manual effort, and helps uncover patterns that would otherwise be missed. ### 27. Amazing tool, amazing support team **Rating:** 4.5/5.0 stars **Reviewed by:** Stanford Cheelo M. | Senior CX & Customer Insights Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Caplena?** I like that the tool is able to identify unique and relevant topic sentiments, no matter how long a customer's comment is. **What do you dislike about Caplena?** At the time I was using it, it didn't have the AI ability to provide insights and relevant recommendations. **What problems is Caplena solving and how is that benefiting you?** Analysing customer feedback quickly **Official Response from Barbara Houdayer:** > Dear Stanford, Thank you for sharing your experience. Did you get a chance to try AI Summaries & Recommendations, or ask questions to Insight Chat? Our team will be happy to give you a walkthrough if you'd like. Just reach out to support[at]caplena.com. Greetings from 🇨🇭 ### 28. Caplena helps us get actionable insights, and saves loads of time. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** August 19, 2025 **What do you like best about Caplena?** Easy clustering of answers to open ended questions. Reportings are designed almost instantly. **What do you dislike about Caplena?** The reports could be more customizable. And in the anwers in the chat function, the negative aspects are sometimes given too much emphasis ("a lot of customers complain about..." even when there are few such comments). **What problems is Caplena solving and how is that benefiting you?** It saves a lot of time when analyzing answers to open ended questions in surveys ### 29. Go well **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research **Reviewed Date:** September 16, 2025 **What do you like best about Caplena?** That it is very easy to handle and it facilitates **What do you dislike about Caplena?** Order is not correct. The new version takes a long time. **What problems is Caplena solving and how is that benefiting you?** The sorting or rearrangement takes relatively long and is somewhat cumbersome. ### 30. Convenience at its peak combined with AI efficiency. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research **Reviewed Date:** September 01, 2025 **What do you like best about Caplena?** Faster pace. Generation of quality topic ideas. **What do you dislike about Caplena?** Need option to check data reviewed for a particular date. **What problems is Caplena solving and how is that benefiting you?** Reviewing large data sets saving much time and efforts. **Official Response from Barbara Houdayer:** > Thanks for sharing your feedback. We love hearing that Caplena is "convenience at its peak combined with AI efficiency" :) We would also like to share that we have just launched a timeline functionality, which gives you the option to check data reviewed for a particular date. I'm attaching the link to our changelog so you can take a look and try it out. If you have feedback about it, do not hesitate to reach out to support[at]caplena.com. Greetings from Zurich 🇨🇭 ### 31. Very helpful for analyzing feedback and for rapid deep understanding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** April 30, 2025 **What do you like best about Caplena?** It is so easy to use and brings very quick very good insights **What do you dislike about Caplena?** Sometimes the ai-generated insights are very ...flat. But that might be because of the insights itself **What problems is Caplena solving and how is that benefiting you?** I have to analyse a lot of customer insights, cluster them an get a feeling for their impact. This is how I am benefiting from Caplena ### 32. One of the best in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Caplena?** The ease of use and the quality of the analysis. **What do you dislike about Caplena?** The dashboarding capabilities are good, but could be improved. **What problems is Caplena solving and how is that benefiting you?** It makes it easier for us to analyze customer feedback. ### 33. Best Text Analysis tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish K. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2023 **What do you like best about Caplena?** Caplena categorise themes buried in the text data. Caplena is an all in one platform which provides features like visualize results in customisable dashboards powered by collaborative AI. **What do you dislike about Caplena?** Caplena is not cost effective for some users. Although it gives us a free trail but it is for short duration only. It feels like some lack of certain features like good interface. **What problems is Caplena solving and how is that benefiting you?** Caplena was our tool of choice for helping to code and draw insights from a set of many open ended questions response. It helps us in business growth and productivity. ### 34. A powerful coding tool for quantitative analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Caplena?** We have been using Caplena for a year now and it has been a game changer in how we utilise our open ended verbatim data. As a business, we have always placed a lot of value in the open ended responses our survey participants provide us, and Caplena enables us to work with the data in a faster, more flexible way to provide compelling data for our clients. The features we particularly enjoy are the ability to see connections the between themes within what people are saying, easily being able to source quotes from broader themes, and to quantify the sentiment behind responses in the dataset. Previously we were using fixed coding frames and waiting days for our data findings to be generated. Now, with the click of a button we have access to our data in a user friendly tool, which allows us to flexibly analyse our data. Not to mention coding 1000s of brand list open ends in literally seconds – saving us time and money on traditional coding. We’re a small, boutique agency who prides itself on doing great work for our clients and Caplena has become a firm favourite tool within our armoury **What do you dislike about Caplena?** No complaints here! The inital licencing outcost is easily justified once you begin using the tool. **What problems is Caplena solving and how is that benefiting you?** Flexibility - The ability to combine, add, delete and edit trends in long form open ended responses and in moments train the machine learning tool to re-code accordingly is a game changer Speed – Particularly for brand list questions the speed at which an output is generated is fantastic Consistency – removing the ‘human’ element in cross-team coding enables consistency across projects Cost – Defendable benefits against traditional coding techniques ### 35. Best tool for feedback analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Amal J. | QA Localization Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2023 **What do you like best about Caplena?** Since the Caplena's ability to analyse the user feedbacks and complaints were much advanced. And the excel data Integration is super fast. And especially the User interface is easy to use. **What do you dislike about Caplena?** I don't think that ther is anything which I don't liked in Caplena. **What problems is Caplena solving and how is that benefiting you?** Since I have a huge dataset from user feedbacks and complains department. By using Caplena I can easily segregate the feedbacks and complains easily. ### 36. Makes my life easier **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer M. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2022 **What do you like best about Caplena?** Use is relatively intuitive for a lower-literacy user like me (by literacy I mean statistics, formal qual analysis, etc.). Customer support has been *outstanding*. It's also beautiful. **What do you dislike about Caplena?** The product is still a bit immature and some little bugs and issues pop up. I'm cautious to ascribe problems to the product; given I'm an inexperienced user, some of the issues might be on my side. For that reason, it would also be SO HELPFUL to have better tutorials to explain how to use the charting functions in particular, in lay terms. I personally struggled to represent my data in charts the way I wanted to. I couldn't understand what the function of Filters were (for example) and how they might have helped me be more precise in charting. Or how to easily manipulate and compare and display segments vs. categories vs. codes. Advice on how to build an effective codebook would also have been very welcome. It would be very interesting to see further integration of chatbots and AI to support users in choosing the best way to code, interpret and represent their data. In short: this tool seems to assume a more advanced user concerning technical and methodological knowledge. That's completely fine; maybe I am outside their target market. No problem but it has created a bit of a learning curve that I wasn't expecting and I know I am only scratching the surface of what it is capable of. That said, I was still able to use it for its intended purpose with only the demo for training - that's pretty great all things considered. **What problems is Caplena solving and how is that benefiting you?** Superfast analysis of open-ends. Major efficiency gains wrt to coding, analyzing and charting survey data. Way more beautiful charts vs. excel or google sheets. I think our clients are going to love having access to the interactive dashboard vs. static charts. **Official Response from Sheila Bugal:** > Thank you so much for your kind words, Jennifer. We really appreciate you taking the time out to share your experience with us. Our team has taken note of your review and is working to provide more accessible support for customers. We are aware that documentation and help videos/articles are lacking. We're currently working hard on providing more quality tutorials to our customers and expanding our help.caplena.com center. Perhaps you might also be interested in our monthly live tutorial sessions? You can find the recorded ones, as well as other tutorials, on our youtube channel. Particularly the latest one might be of use to you: https://www.youtube.com/watch?v=Za6Jrxh8M5I&list=PLHwAFvQmuJEatOypDThcCUrpA_3Yf4tlp&index=1 You can also contact us via email or live chat at any time if you have any questions or concerns about using Caplena. Thank you again for your feedback, we very much appreciate it! ### 37. userfriendly AI SaaS tool to handle qualitative/open feedbacks **Rating:** 5.0/5.0 stars **Reviewed by:** Maria M. | Team Lead Customer & Market Insights, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Caplena?** We have been using Caplena for 1.5 years and are very satisfied with it. Caplena helps us a lot in structuring our volumes of open comments, especially from customer surveys but also from Google or Amazon. The tool has a pretty cool UX/UI, is very clear and intuitive. Most users in our company really enjoy working with it. In addition to typical Excel uploads, new APIs to other sources are being added step by step, also with automatic translations. Besides the open comments themselves, further columns or data fields can be uploaded and used within the charts/dashboards to analyze or filter the coded comments more in detail. The dashboards really help to share the coded open comments with colleagues, so that they can interact with the data in their own way. Of course, you have to train the AI concerning your industry, products, type of questions and demand of coding. You can't expect to just upload your mentions and then everything is magically coded without any effort. But the more you train the AI, the better it will work with similar questions in the future. The Caplena team is very dedicated and open to solve individual requests. They also look into these specific requirements and use cases and check whether these are relevant for more customers in order to improve the tool. **What do you dislike about Caplena?** Smaller aspects, which are partly already in the pipeline, such as certain graphic types or showing the overall base per chart. **What problems is Caplena solving and how is that benefiting you?** Caplena helps us a lot in structuring our volumes of open comments, especially from customer surveys but also from Google or Amazon. **Official Response from Sheila Bugal:** > Thank you, Maria, for your kind words! We are very happy to hear that your experience with Caplena has been so positive. ### 38. Must-have tool for every market researcher **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Caplena?** The user-friendly interface and fast personal support ist what I like most about Caplena. The tedious coding of open-ended questions is made easier and even optimized by accurate AI. **What do you dislike about Caplena?** I have nothing negative to say. Caplena is an integral part of our work process. **Recommendations to others considering Caplena:** Try it! **What problems is Caplena solving and how is that benefiting you?** With Caplena, we have been able to reduce the time needed to code open questions and decrease the fatigue of staff. At the same time, the accuracy of coding large data sets has increased. **Official Response from Sheila Bugal:** > Thank you very much for your five star rating! We are happy to hear that we could help you optimise the tedious coding process. ### 39. Great coding software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Caplena?** It is very easy to use - Great software for coding with lots of extra features, like various diagrams and dashboards. The software is constantly updated with new features. **What do you dislike about Caplena?** The automatic sentiment analyses could be a little better **What problems is Caplena solving and how is that benefiting you?** Coding of open-ended questions. Especially questions with short answers can be coded using the AI feature **Official Response from Sheila Bugal:** > Thank you for your kind words. Taking note of your comment, we are releasing improved sentiment analysis features soon! ### 40. Effective, user friendly self-serve platform **Rating:** 5.0/5.0 stars **Reviewed by:** Alex D. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2021 **What do you like best about Caplena?** Intuitive interface that drastically speeds up project coding time while allowing for flexible project configuration. The online platform makes self-service incredibly easy and fast, and the developers have repeatedly gone above & beyond to further facilitate projects! **What do you dislike about Caplena?** Initial adoption required some (but minimal) alteration to internal processes. **What problems is Caplena solving and how is that benefiting you?** Coding open-ended qualitative market research data with fast turnarounds. **Official Response from Sheila Bugal:** > Your kind words are appreciated, Alex. We're pleased to hear that Caplena has sped up your project coding. We are currently working on improving the onboarding and learning process by expanding our video tutorials and help center. ### 41. Human centered NLP software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Caplena?** Caplena is very intuitive and effective when it comes to the analysis of big text data that is well structured. Very good workflow. **What do you dislike about Caplena?** Caplena finds its limits when it comes to longer and complex text analysis. **What problems is Caplena solving and how is that benefiting you?** Analysis of open text data from survey interviews is, in most cases, drastically more effective than hands-on coding. **Official Response from Sheila Bugal:** > Thank you so much for taking time out to review us! We are glad to hear that you enjoy Caplenas workflow. You are correct, Caplena is not optimised for longer texts, as it was specifically designed for shorter, quantitative text comments. ### 42. Great platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Caplena?** The Caplena team is great, always ready to help and listen to potential improvements that can be made **What do you dislike about Caplena?** The sentiment analysis could be improved **What problems is Caplena solving and how is that benefiting you?** Analyzing huge amounts of comments in different languages **Official Response from Sheila Bugal:** > Thank you for your review. We have taken your comment to heart and are coming out with an improved sentiment analysis soon. We hope this will higher your satisfaction! ## Caplena Discussions - [What is Caplena used for?](https://www.g2.com/discussions/what-is-caplena-used-for) - [View Caplena pricing details and edition comparison](https://www.g2.com/products/caplena/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+23%3A08%3A17+-0500&secure%5Bsession_id%5D=6908e685-092b-4e93-9fe7-7ae7ff093186&secure%5Btoken%5D=a16501988039b1db8362fe1e7be5d1829973e2ed4a33d99a626dd9b57ed16548&format=llm_user) ## Caplena Integrations - [Alchemer Feedback Platform](https://www.g2.com/products/alchemer-feedback-platform/reviews) - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - [Glassdoor](https://www.g2.com/products/glassdoor/reviews) - [Google Maps Scraper](https://www.g2.com/products/leads-extractor-google-maps-scraper/reviews) - [Indeed Hiring Platform](https://www.g2.com/products/indeed-hiring-platform/reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [Tripadvisor for Business](https://www.g2.com/products/tripadvisor-for-business/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Caplena Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Setup** - Integration - Maintenance - No-Code - Third-Party Integrations **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Survey Management** - Surveys & Feedback - Mobile Survey - Pulse Surveys **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data** - Security - Data Visualization - Real-Time Data - Visual Analytics **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Feedback Sources** - Online Reviews - Surveys - Social Media **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Multi-Language - Trend Analysis - Text Analysis - Qualitative Comparative Analysis - Statistical Analysis - User Research Analysis - Ad hoc Analysis - Quantitative Analysis **System Management** - Security - System Monitoring - SSL Security - GPS **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Generation - AI Text Summarization **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Monitoring - Activity Tracking - Data Collection - Access Controls/Permissions - Predictive Analytics - Computer Assisted Coding - Activity Dashboard - Real-Time Analytics - AI Copilot - Reporting & Statistics - Data Import/Export - Mixed Methods Research - Website Analytics - Multimedia Support - Media Analytics - Categorization/Grouping - Data Storage Management - Feedback Management - Tagging - Collaboration Tools - Single Sign On - Drag & Drop - Annotations - Customizable Branding - Data Coding - Multiple Data Sources - API - Search/Filter - Customizable Reports ## Top Caplena Alternatives - [Forsta](https://www.g2.com/products/forsta/reviews) - 4.2/5.0 (297 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews)