Capacity Reviews & Product Details

I find Capacity generally easy to use, and I really appreciate their fantastic customer support, especially when I'm stuck on something. The Capacity Support site with tutorials really helps me, allowing me to walk through the setup and testing of features like live chat on my own. It's crucial for me to feel supported, and while the AI bot and Capacity University cover most needs, it's reassuring to talk to a human when things get complicated. I was able to get our web chat working pretty easily within an afternoon. Review collected by and hosted on G2.com.

Sometimes it takes more clicks to do things that I think should be simpler to do. I want to be able to create some of the chat flows faster than what I can do today. You have to add quite a few paths/logic steps if you want to deploy the structured part of the flow. Review collected by and hosted on G2.com.

Capacity is an excellent platform for creating and deploying chatbots. Those chatbots integrate with its helpdesk ticketing platform, which helps me deliver strong support for our users. From there, I can enable automation to send notifications to Slack. I’m also able to see what our users need in real time and quickly identify and fill knowledge gaps.

Beyond the product itself, Capacity provides excellent customer support. My questions get answered quickly and effectively, and I never feel like just another number. Instead, it feels like a true partnership with Capacity. Review collected by and hosted on G2.com.

One improvement I’d really love to see is the ability to integrate concierges into Slack, so we can interact with them directly in a platform our organization uses every day. Review collected by and hosted on G2.com.

I like how easy it is to keep track of what I am working on in Capacity. The queue is very easy to monitor compared to other queues we have worked with. The live updates without having to refresh also draw my attention. Review collected by and hosted on G2.com.

The amount of color used without personalization - but this is honestly just a minor complaint. To me the fonts and color scheme reads like a Fisher Price product but it's hardly a make or break issue. Review collected by and hosted on G2.com.

I really appreciate how Capacity makes chatbot development more manageable and easier to integrate. The fact that it doesn't require coding is a big plus, as I can simply learn the tech and interface and utilize it through prompt engineering. This aspect saves us a lot of time and allows our team to better understand how the bot works and behaves. Furthermore, their customer service is phenomenal. Review collected by and hosted on G2.com.

I think that there is a learning curve when it comes to understanding how to use their platform. Review collected by and hosted on G2.com.

I use Capacity to make bots for school to help students learn course materials better. I like that Capacity is very user-friendly. The buttons are easy to navigate, and there’s clear instructions on every portion. The initial setup was very easy. Review collected by and hosted on G2.com.

I don’t like that there is not a rulebook for everything since it is a newer application. You can make it more step-by-step. Review collected by and hosted on G2.com.

It Reduces noise and protects agent time. Review collected by and hosted on G2.com.

There are some limitations, such as the absence of reply templates in chats or private comments. Review collected by and hosted on G2.com.

I love how intuitive and easy to learn Capacity is. The support team is very fast and friendly, making the experience even better. I also appreciate how very easy the initial setup was, and it's the first tool my team tried, and we loved it. Review collected by and hosted on G2.com.

More customization such as custom code. Review collected by and hosted on G2.com.

The UI ease-of-use, general performance, the helpfulness of their Support technicians, the integrations with other products, and the ability to view other org users making live edits to cases. Review collected by and hosted on G2.com.

Searching through old tickets could be more intuitive. Also, fewer AI integrations. Review collected by and hosted on G2.com.

Very simple to use. Customizable as needed. Review collected by and hosted on G2.com.

Pretty boring UI and seems to be pretty basic in features although it doesn't need to do much. Review collected by and hosted on G2.com.

It's not just about the ability to measure our incoming emails/questions so we can staff appropriately. It's not just about the knowledge from the AI that is built out and allows us to continually grow to try to assist with solving the questions before it even turns into an email. Or even the abilities it provides to help us track where we may have gaps in our training material. It is about the people behind Capacity - the customer service, the ability or desire to continue learning, growing, and changing to provide what we need in this product. Review collected by and hosted on G2.com.

I would love to see the reporting abilities/customizations expanded a bit more. Although, with that said, every time we have voiced an improvement request, it has been received and implemented so quickly.

I would also love to have the ability to have a built-in signature for replies within Capacity. I do believe this is being worked on currently. Review collected by and hosted on G2.com.